Mr. Barnes Review of Nick Alexander Imports
So this is my first european car and I went to thi...
So this is my first european car and I went to this dealership on March 20th, thinking their very helpful with their customers. Nick Alexander BMW is nearby my house, so i decided to go here. I'm a technician myself, but i don't have the software to reprogram bmw cars. I came here to get my cas module realigned/reprogrammed and that was $380. Then they told me the key is aftermarket so i need to order a new key which is $300 and something, i got a new one. I wait a day and I texted the advisor to check my status on my car, now he telling me my cas module blew out. I knew that already so I had the other cas module I bought from a friend that can get parts for me. They supposely tried to program the other one, but they said we can't program used cas modules because there's a vin programmed in it already. I was told by other bmw technicians that you can still reprogram the module with your vin. So now they made me buy a new cas module which is a little over $1000 plus tax. I WILL NEVER COME HERE AGAIN!! They don't even keep you updated with the status on your car until you reach out to them. They only reached out to me when my car was done, when I got there I waited a good 30 minutes because they supposely had to washed It, but it still was real dusty and a poor wash. And when i finally got my car back a week later, I have two faults that pops up on my dashboard. I only had one fault to be honest and that was the driver airbag. Now i have a fault that says drive control and I have to turn off my turning signal lights manually, everytime i make a turn. Then i text the advisor (Eddie), he basically want to get smart with me like It's not their fault. Nick Alexander BMW just want your money, I'm very disappointed that there's dealerships that's not honest!! And i see why customers don't trust us as techicians because car dealerships just want money!!
Comments: