Horrible experience, if I could give a negative st...

Horrible experience, if I could give a negative star I would. Here's the deal, I didn't buy a car from here I simply asked the BMW road side assistance to toll my car to Nick Alexandra because I lost my key the other day and Nick is the closest dealership they could toll to. It's really simple. normally what people expect would be when the car is tolled there I can go pick it up, simple and easy right? That's what I thought at the first place but then it comes with nightmare, when the toll company confirmed they dropped the car there I went there later in the afternoon. And when I got there I asked the front desk lady to check if my car is there, and she just couldn't find the car in the system. Above all that, she was not being helpful at all, simply said oh there is no record of your car whatsoever maybe you should call the BMW service with there is nothing we can do attitude. Then I double checked with the toll company and they confirmed they did drop off the car and it was definitely there. And during the time I was getting contact with BMW and toll company no one stepping out to help us (my friend drove me there). It was getting late they are about to close so I asked the BMW service to transfer my car to another dealership closer to where I live. And then the next two days the nightmares repeats its self: whenever BMW road side assistance send a toll company to there they just keep saying they don't have my car, one of the toll truck drivers told me that he waited there for 45 minutes and asked if he can check around the parking lot to see if my car is there and they just couldn't do it. The BMW road aside assistance called them for hours but could get any help. (Imagine how ridiculous this is they are a BMW certified dealership and they don't answer to the BMW road side assistance department) And now I'm still dealing with this matter and I' m about to file a lost car for this matter. You could imagine if you are not spending any cash that place they just treat you like trash. They don't care and they don't actively helping any customer. I went to many BMW dealerships and this one was definitely the worst one. I know personal comments could be very subjective but based on my experience I know for sure if you are buying a car or service there, they will help you and you might like there. BUT if it is anything you are seeking help from them without making any profit they can get, you are in trouble. And for this comment, I only referring to the front desk lady and the whole service department (whoever answer the phone call to me or BMW road side assistance department, and whoever couldn't manage the car imports properly) AVOID HERE.