No communication. I was texted with a number to co...

No communication. I was texted with a number to communicate with. I received a text in the AM to text anytime to ask questions or communicate with. It also said I could call directly with questions. I responded to the text with no answer back for several hours. I called in and asked for Timothy/Tim ( which the text said to ask for ) who no one knew!!! I was transferred to multiple people and no help ( 20 min later ).I finally was transferred to a service member and they answered questions.
I was told that a part was on backordered until Monday, which was fine. Monday afternoon I get a phone call saying that the part would not be in until Wednesday. Wednesday afternoon I text the number that was given to me , no text back. I got a call a few hours later saying that they had good news and bad news. The part that was apparently backordered from Friday to Monday than Wednesday was quoted wrong and the piece that was ordered came in was the wrong part for the fix. The correct piece was going to be 3 times the price and would take another day or so to come in. Apparently the good news was the fact I could take my car to any exhaust shop and they could weld the leak shut. I asked that the fix be made without me running my car around since I hadn t had my car for a week. I got a call back and were able to make the appointment to handle the fix.
The last time I used the service dept, they forgot to connect the fan to the radiator and caused the car to overheat and I had to take the vehicle back the same day. I will say that I most likely will not be back and instead will be looking to take my vehicle somewhere else next time.