Mike Shaw Automotive / Denver Direct Auto Reviews

Brought our forrester in for an oil change today and the 28 point inspection results was from another Subaru. if I had not looked at it closely I would have gone out and bought a new set of tires to the tune of approximately $700 not a good experience today
Spoke with the director of operations at Mike Shaw Subaru was pleasantly satisfied issue was totally resolved

Wished they would have someone that cleans the cars after servicing

I was told my service would cost $780 and would take 3 hours. The final cost was $781 and it took just over 3 hours. Way to go Mike Shaw Subaru. I feel confident my car is ready for winter 2020 now!

Working with Eric Grimm was a pleasure. He answered all my questions and even drove to the airport to pickup our son so he could drive the new Outback home. I would definitely recommend him.

Made appointment to look at a used Crosstreck and drove 30 minutes to find that the representative was busy and the car was already sold that morning. No courtesy call was made to let us know.

I bought an awesome car with excellent help at Mike Shaw Subaru. BTW this was my second purchase with them

I have been to many dealerships and no one tops Matt in service at Mike Shaw! Very prompt service always with a smile on his face and a willingness to help that exceeds all! Kudos Matt! Thank you for making my experience the best one yet!

Keith was a salesman who really worked on a great deal for me in a time of need. I would 100% ask to be serviced again by Keith

James Marlin from Sales was fantastic to work with. He was quite knowledgable about the vehicle I was interested in and he was determined to have the specific vehicle I wanted transported from another dealership. He wasn't pushy and he made the car buying process a breeze. He is a credit to Mike Shaw Subaru and if you want to work with a friendly and knowledgeable staff, I would recommend coming to this dealership.

As a working woman, I appreciate the convenience factor of getting my Forrester serviced as quickly as Mike Shaw's service department does. When I pull in to the garage, it is unbelievably clean and I am quickly met to check my car. During the time it takes to do the usual oil change, I enjoy coffee and relax in the waiting area. My service manager is attentive, professional and very nice. Great experience!

Fast and friendly service, really easy car buying experience. Ask for Austin!

Randon and staff were great getting me exactly what I needed. Thank you so much!!!

Stephen has been incredibly helpful the few times I've been into Mike Shaw. When I needed a new transmission he kept me up-to-date on the status and made sure it was running smoothly after service was done!

After researching many different car dealerships we finally decided to stay local and shop at Mike Shaw Subaru. After our experience we feel good about our decision and are happy with our purchase. Keith made sure that we were happy the whole time and has even called me after the purchase to make sure we stayed happy.

Very positive, professional, low-stress experience. Love my new Forester! Highly recommend. Ask for Austin! He did a great job.

I bought a 2015 Subaru Outback from Cliff Swaim at Mike Shaw Subaru last week (4/30/15). The price was soooo good that I actually flew in from Kansas City to buy it. Yes, I traveled 650 miles for it. Anyway, the process was absolutely flawless. You know how when you are finalizing the deal with car dealers, and you're just waiting for the "gotcha" to appear where they try to tack on more money or up sell you something you don't want? Well, I was waiting for that, and it never happened. Great price! Upfront, honest, and fair dealings, and they absolutely delivered everything promised, and even a little more. I would not hesitate to buy another car from Cliff at Mike Shaw Subaru. I'd even recommend them to my mom.

We had a great exeperience with Cliff. So helpful and made sure we got what we wanted. Answered all of our questions and never pressured us into anything.

Great service from Danny Smith! A+They always take care of me when I come here.

We have had fabulous experiences in all aspects at Mike Shaw. Tevon helped us in our recent purchase with his knowledge, sincerity, genuine interest in our needs, and willingness to listen.
Tevon did not stop at the close of the sale, but has continued to help when we needed it.
The service department is always willing to answer questions and work with us.
We love our two Subarus and would not go anywhere else!

Most excellent customer service!! I haven't always had the best experiences when looking at cars. I was pleasantly surprised with my experience at Mike Shaw. I was greeted by Eric Grimm who didn't only listen to what I was looking for, but was knowledgeable and made me feel like the only thing that mattered was finding me the perfect fit. He was patient, never pushy and listened to exactly what I was looking for. I would recommend visiting Eric at Mike Shaw Subaru to anyone looking for the best customer service! Thank You!

Mitch is friendly & honest. When i provided him with quote of differential fluids per axel, he corrected me that the cost is for front & rear. I believe other places may have just agreed as I didn t remember.
The service is on time, place is clean & every is nice.
Price is competitive.

Cliff was amazing! He is a very valuable asset to your company! Will definitely see him again for all future vehicle purchases.

I bought my Subaru Outback from Mike Shaw Subaru in 2012. I had a wonderful experience then. I have had Mike Shaw Subaru service my vehicle since the purchase and have always been extremely happy. Everyone at the dealership has always done a great job for me. I usually deal with Kathy Nerka in the service department, who has been professional and helpful in getting my vehicle serviced. I have dealt with many dealerships in the past but Mike Shaw Subaru stands out from all the rest. Thank you for taking care of me. Dena Brown

I purchased two vehicles here recently with my soon to be wife and had a great experience. Jen worked with us to fit our budget and help us get safe and reliable vehicles.

The Parts Department at Mike Shaw Subaru is excellent. I typically order online for counter pickup. The online system is good and the department staff is always ready to add the human touch when needed.

I can't Thank Mike Shaw Subaru enough for being the stand up dealership and company they are.They have taken care of me again, and again! This time I had been in a rental for over a month, after an accident. When the repair shop finally notified me the car was at my local dealership awaiting a sensor replacement, I called Mike Shaw. Kathy, was kind enough to let me take a loaner while I waited for the sensor to come in and be replaced, while the repair shop kept me in the dark, and I would've paid another week and a half for a rental. I'm so glad to be a part of the Subaru family, Thanks again!!!

Was a great experience from beginning to end. A reasonable price on a great vehicle got us in; and outstanding efforts by our salesman Austin sealed the deal. Not the first time we bought from Mike Shaw Subaru and probably will not be the last. Cudos to Austin for making a normally dreadful experience pleasent. Keep up the great work.

Always have been a good experience with this dealership so far! Thank you!

Dan from the service department is always honest and upfront about work that needs to be done to my car. I really trust his recommendations.

Great experience with Austin Elzinga at Mike Shaw Subaru sales. Definitely ask for him when you set an appointment or even if you walk in. We came to test drive a used car (Honda CR-V) because they had a great price posted online. We had a quick test drive, a brief discussion on making sure the vehicle was in our price range, and an easy paperwork process. The only wait was in the queue for financing and while they detailed the car before we drove off the lot. Highly recommended, especially Austin!

They told me I would get 100 dollars for referral. So, I took my friend and he bought a car. The salesman I would hear back from them. It's been a week and no check or a call back. Liars. Do not bring a referral to them.

Nicholas at the dealership was awesome! Super friendly and super helpful, I will be going back for sure for my next Subaru Purchase!

I have very minimal knowledge about cars and I came in not knowing what to expect. I was greeted by a friendly gentleman by the name of Ricky. He knew an extensive amount of information about cars and was able to help me narrow down my choices. I had a great experience here and will definitely come back for a future purchase

I was lucky enough to find the kind of vehicle I set out to find and I thank the dealership for helping me to obtain it they worked very efficiently on my behalf.

I took my Subaru here for the first time to get my 30,000 mile service.
Everything was fine except the final cost. It was more to get my 30,000 service on my little Impeza than it was for my husband's 30,000 mile service on his full size truck with a competing car company.
I will probably look elsewhere for future servicing on my car.

Best buying experience ever (and I've had many)! Thank you, Cliff, for the incredibly speedy and courteous service! my newly redesigned 2017 Subaru Impreza.

My wife and I were referred to Make Shaw Subaru from family who have purchased a few cars there. To preface, my wife and I live in Oklahoma, this is in Denver. So we were really taking a leap of faith by purchasing a car that we wouldn't even see until it shipped. That said, we couldn't have been more pleased with our experience or purchase.

Cliff, our salesman, was prompt in getting us information, as honest as anyone I've met, and truly cared that we bought the best that we could. It came down to two cars, one was more expensive than the other and had a few more miles. My wife suffers from chronic migraines and absolutely cannot handle cigarette smoke. Cliff inspected the car, drove it around, and called me immediately to tell me that the previous owner was a smoker, and he could still smell it. He said that he just wanted to give us full disclosure. When I asked him if he had to pick between the two, even if the smoke wasn't a factor, what would he pick, he told me the less expensive car. He said that hands down, it was the best bang for the buck and maybe even the best car on the lot.

I write all of that because here, a salesman had the opportunity to sell a more expensive car that had a smoker previously driving it to someone that would not see or smell the car until it was purchased and delivered, and he didn't do that. That's integrity. That's good business.

So thank you Cliff and Mike Shaw Subaru!

Awesome service and amazing deals! Jamie was very helpful.

James was amazing! He was very informative and helped me find my perfect car.

I Live directly behind this establishment! Very loud, and very bright lights! Not a happy camper!! As for the business itself, can't say anything about the service.

I purchased a new Outback here almost two years ago, and my very VERY poor customer service with Shortline Subaru since I moved down to south Denver has prompted me to write this review. The buying experience was great and I was never pressured or influenced to buy anything I didn't need. The facilities here are much nicer than the Shortline facilities and the maintenance department is miles better. I never had an issue with the maintenance in the 5-ish times I brought my car in, whereas on the very first time I brought it in down south led to a long, costly, and poorly managed experience. Mike Shaw is now worth me driving an hour north to get things done right.

Drove 40 miles to look at a used car. It was filthy on the outside, guess why? It was covered in undisclosed hail damage! Salesman didn't think I'd notice under the dirt? Took it for a test drive, and decided it wasn't the car for us. As customers,
we have the right to say " no thank you"
Salesman was extremely rude when we decided to leave.
Then.... he sent a very unprofesional text to my wife! If the manager wants to see it, I have it saved.

Jamie and Tevon were AMAZING!!! They are the best EVER!!

I was very happy with my recent service experience at Mike Shaw Subaru. I feel privileged to have worked with Service Adviser Tim Dreger. He expertly handled all my questions and concerns about the repair I was having completed. Subaru is lucky to have him as an employee. His level of concern about my satisfaction with the service experience was extraordinary.

Upgrading my leased vehicle was as easy as can be with expert help from Hutch. Always great service at Mike Shaw Subaru.

TLDR: I had a painless, efficient, and exhaustively positive experience at Mike Shaw Subaru and would recommend my sales team (Austin Elzinga and Keith Traczynski) to anyone looking to buy a new Subaru.

A little back story: I recently moved to Colorado and knew I needed some additional horsepower to make it up these mountainous roads/enjoy the off-road adventure CO has to offer. I knew I wanted an SUV and had always been told every true Coloradoan owns a Subaru - so I started looking around online to see the different models offered.

Once I had narrowed it down, I started the sales process by requesting a vehicle quote through Mike Shaw's website. Almost immediately, I was contacted by Keith Traczynski for more information about what I was looking for in my next vehicle and when a good time would be to come and see the car in person. When I made it in to look at the vehicles/hopefully make a purchase, due to unforeseen circumstances, Keith was running a bit behind for our appointment. Rather than force to me sit idle and wait, he introduced me to his associate, Austin Elzinga.

Austin stepped in quickly, ensured he understood what I was looking for (even taking the time to further explain all packages to me to make sure the vehicle was meeting my list of wants/needs), and then assisted me through the negotiation process with the finance manager.

Both Austin and Keith were very professional, transparent, and maintained constant communication with me throughout the entire process. I always felt heard and respected at Mike Shaw and all my needs were taken care of. All-in-all, Austin and Keith truly exceeded my expectations from start to finish and I would happily recommend either of them to anyone looking to purchase a new Subaru.

The folks at Mike Shaw Subaru were very accommodating and seemed to be willing to "bend over backwards" to give me what I requested. Very happy with my experience there.

Keith at Mike Shaw was very patient with us and our 3 year old during the process of buying a new car. He also was patient when I changed my mind several times about which car I thought I wanted to get.

I had a really great experience so far I purchased my new car today. Carrington was my sales rep and regardless of anything that may or may not go wrong in the future he did a wonderful job trying to answer any questions I had and he was very friendly and not pushy he worked very hard to get me exactly what I asked for.

Hutch helped me pick out and purchase a certified 2019 sti. It was a very low pressure environment and fun. I m very pleased with my new car, but it was sad to see the old one go :( I highly recommend not only their service department, but now being a first time buyer from them, their sales department too! Thanks Hutch!

My Mom & I were greeted & immediately felt like family. We felt so comfortable, with no hard pressure sales & very at ease discussing our concerns & finances. Cliff introduced us to the car of my mom's dreams. Mike Shaw Subaru is the only place we will shop for a car from now on. Absolutely, the most wonderful experience we could have ever wished for. Thank you, Mike Shaw, for employing great associates & having such a outstanding dealership!

Great experience getting my new car! Shane was very helpful over the phone when I made my appointment. During my visit, Alex was very friendly, knowledgable, honest, patient, and made me feel totally comfortable about making such a big purchase & decision. Thank you!

Purchased a pre-owned Subaru Forester over the Labor Day holiday. It was a great experience. Shekhar was a pleasure to work with. He was thorough in providing me with information on all my options for both vehicles and financing. We test drove multiple vehicles and I did not feel pressured into the sale at any point during the process. Shekhar also was very helpful in working with me on financing the new vehicle. The process was timely and efficient. Also got a great deal on my trade-in. Would 100% return to this dealer for another Subaru in the future.

Great sales experience! Kind and caring staff! Tommy was easy to work with and didn't pressure me into anything! Warm hearted guy with amazing talent, love my new car! Thanks!

Just bought my 3rd Subaru from Mike Shaw Subaru.
Obviously, I'm very pleased with the purchase experience and the service.
I don't think you'll find better.

My salesman was Cliff Swaim, he was hands down the best salesman I've ever dealt with buying a car! He was incredibly professional and was genuinely interested in making sure that I was getting exactly what I wanted. He made it a really easy and comfortable experience and I never felt pressured into getting something that I didn't want. I will be sending anyone I know who is interested in buying a car to Cliff because I know that they'll be taken care of the way that I was and if I'm ever in need of another car I will definitely be coming back specifically for him. Thank you!

Bought a new Chevy here and had excellent service with a salesmen Austin was a great help everything worked out just great!

service agent Matt R. - polite, very pleasant and professional. Called me back promptly after inspection of my vehicle. no hassles, no upselling, straight to the point on what my car needed.

The wait is way too long even when you make an appointment.

Showed up interested in a Subaru BRZ. After checking it out I was told I would need a credit check in order to test drive it. I will be going elsewhere for my purchase.

Great customer service. Sales consultant James Marlin went above and beyond in helping me on getting my first Subaru. I recommend Mike Shaw Subaru to anyone.

Update: These guys are incredible, took my '15 STi there after breaks pads were shot after 30K, the guys worked it out with Subaru, best experience ever! Add Stephen to the awesome dudes list!

Excellent Service, timely and experienced. Did a great job addressing all concerns, any warranty issues. Tim in customer service is especially good!

Terrible experience with tacky, insulting salesman named Matt G. Will never return. There's too many places to get a Subaru in Denver to be treated badly. He waved off other salesman, telling them not to waste their time with us. He called our research a figment of my imagination. I went to another dealership two days later to buy a car at a better price, and received confirmation that Matt did, in fact, gaslight and lie to us.

Great service! Shane was extremely helpful and low-key. Not pushy at all

DO NOT SHOP HERE! I purchased a Crosstrek from Jaime in July 2018. When he explained the features of the car, he said it came with satellite radio, pointed to where I could find it on the console, and said he would need to activate the XM radio trial. After 3 weeks and one follow up email and phone call from me, he told me the model of the car does not come with satellite radio. I was disappointed that a salesperson did not know the features of the car and frustrated that after the purchase, I did not have the features I was promised.
I called Matt, the sales manager, who said he would send me a $50 gas card - tiny compensation for an uninformed sales team. After 3 weeks, the gas card had not arrived in the mail. I visited the dealership and Matt said he forgot to send it. A week later, I m still waiting for the gas card, and an email from Jaime said they sent it to the wrong address - even though Matt wrote down my address and I confirmed it. Jaime did not respond to my email when I asked how that happened. I do not feel like a valued customer and will not be returning to the dealership for future purchases, nor will I be recommending that anyone go here to purchase a vehicle.

Update: The customer service department offered to overnight me a $100 check. It has been over a week, and I have not received a check. Three messages to Jocelyn, the customer service representative, have not been returned. I reached out to the general manager weeks ago with no response. I have contacted the regional office. Please do not shop here.

10 definitely. "Hutch" was very professional yet relatable. All the staff was very kind and helpful. Your establishment is very clean and inviting. The Subaru's sell themselves. Your business makes that as easy as possible. Also after purchase support is a big plus!! I really enjoyed my experience.

I am a first time owner of a pre-certified 2018 Subaru! I found my Outback online on a Sunday, left a VM, and Monday morning salesman Ricky Vang called and we had made a deal by noon! He was very helpful and patience with all my questions. Since I live in Basalt, CO, he offered to drive the car to me so I wouldn't have to drive to Denver. Another salesman, King, drove another car so Ricky could get a ride back to Denver. It was the easiest car purchase I've ever experienced!! Ricky and King were so polite and both helped with the tutorial on how my car works and all the features. After a couple days of owning my new car, I noticed a couple issues with it, so I immediately called Ricky. He and his manager quickly came up with a solution and we worked together to resolve the problems. I would recommend Mike Shaw Subaru and the used car team if anyone is looking for a non-pressure, friendly and satisfying experience to buy a Subaru!!! You won't regret working with this team of people!! I love, love love my new Subaru!!!!! Thanks guys, Debbie

People were nice, good service. However it took me 2.5 almost 3 hours to get my oil changed. Even with an appointment. Probably won t be returning to that particular dealership

My experience at Mike Shaw Subaru with the Service Department has been very good to say the least. Dustin who I think is the Service Manager and Tommy the service technician both helped me last year with my cigarette lighter that I use to power up my cell phone, because it was not working. Found out the fuss had blown. I had no money with me to pay, but they still helped me even though I have been jobless and homeless for over a year. Dustin has helped me a few other times with information on my brakes and getting me a few more fusses for my lighter. My car is in really bad shape and should be in the junk yard because of all the issues it has with being 21 years old. Thank you Mike Shaw for having really good employees working for you to help folks out like me. I really appreciate their help. Thank you again and God Bless.

Mike Shaw Subaru is a dealer that genuinely cares for each and everyone of their customers. Their care applies through thick and thin. I had a dispute with them over a miscommunication on pricing. After our conflict I thought I would never return to Mike Shaw. Mark the service manager called me after he found out about the dispute. I was hesitant to give Mike Shaw a second chance but Mark really demonstrated his desire to fix their mistake. I encourage you to do business with Mike Shaw Subaru. They are simply a talented business that cares. I hope this review finds you well.

Jay is excellent to work with. My car is always well maintained a Subaru.

Service rep was very polite and professional helped me when I didn t have appointment. Thankyou

I want to give Beth (Service Department) and Mike Shaw Subaru 5 stars for how they handled a time sensitive situation for me. After calling 3 other shops discussing a transmission issue and I was facing quickly expiring extended warranty (I did not even realize I had this warranty until nearing the end), no other shop was even willing to look at my vehicle to determine if it is covered under warranty until late October - past my warranty time - Beth and her team got me in to make sure I did not lose my extended coverage!!!!

I cannot thank them and Mike Shaw enough!!!!

My experience at Mike Shaw Subaru is always great. I'm always very well taken care of and treated like a valuable customer. They are a great team and work very hard.

Stephanie was our sales rep and she did an outstanding job of helping my son who is a new college graduate purchase his first car. We will definitely recommend her and your dealership to our friends

My husband and I went in because our lease was up on our current Subaru. We just had a baby and needed to upgrade to something bigger than the Legacy we currently had. Tommy Lee went over all our options and what would be ideal for a new car.

We went on a test drive in the new 2020 Ascent and Tommy was patient with me when I asked to see all the colors they had, including different interiors! With Tommy s help he got us into the car that made sense for our growing family! He checked in a few days later to see how we were doing with our new car and if there was anything he could help us with!

Edit: Andrew called me and was super helpful with making this right. I actually haven't had customer service like that in a long time.
__________
Not sure how I feel.... they replaced my head gaskets on my 2007 outback in 2014 for $2600 and now they re shot again. I only got 38000 miles out of it. Oil pours straight through the engine now. I called and they said they only have a 1 year warranty so it s not their problem. I guess 5 years is quite a while, but I thought at least they could give me a discount to do the repairs again.

Staff was very friendly. Unfortunaty there were mistakes in every department. Staff corrected and accomodated me. I would not buy another car at Mike Shaw due to lack of trust.

Mike Shaw Subaru's service department provided great customer service when my Subaru needed regular maintenance!!! I wanted to know exactly what was required and they explained it clearly. If you need a new Subaru, or if your current Subaru needs service, go visit Mike Shaw Subaru!

We have now purchased/leased two Subarus from Mike Shaw. I cannot say enough good things about each of the experiences. We highly recommend this dealership and Cliff Swaim made car buying a breeze!

we agreed on pricing ahead of time. car was ready for test drive. It went super smoothly

My experience there was awesome. Not the typical car buying experience. Gabe was awesome as my salesman and Doug was great in finance. They found the right vehicle for me and Doug worked everything into my monthly budget. Thanks for everything!

Tommy Lee was really helpful!! He helped me get the deal that I wanted. I recommend everyone looking for a Subaru to go see Tommy at Mike Shaw Subaru :) he will help you look for the right car for you.

Gaby

A smaller dealership, but way more helpful. Tevon and Jamie have been a huge help in getting us out quickly and efficiently were very upfront in all our documentation. It was so great to work with them and will keep them in mind when we upgrade again.

First time buying at this dealership what an amazing experience sales personal very profesional was helped out by Austin Elzinga very straight forward not pushy like other dealerships answered my questions I head very pleased will continue to do business with them for years to come!

I bought a Subaru Legacy from this dealership. They were easy to work with, quick with paperwork, and eager to help me in any way possible. Getting my vehicle serviced there has also been a great experience. I have recommended this dealership to family and friends.

Great experience, none better than Cliff Swaim. My 4th car from him, and couldn't be happier!

We came in to buy a new car after our 2019 Imprezza after it being totaled last week. Alex helped us and was immediately understanding of what we wanted and made sure to be realistic about what car we could get in order to match our last payment. We ll always come back to Subaru when it is time for a new car and couldn t recommend Alex enough. He triple checked for the color we wanted and was able to come up with something on the lot that worked perfectly.

I purchased my vehicle here almost 3 years ago and had a great experience. It hasn't ended there. These guys take great care of my beautiful Forester. Today I had my 30,000 mile inspection. It took quite a while, which I was ready for since they gave me plenty warning ahead of time. Chris Sparks was my service advisor and kept me informed at all times. I really appreciated the extra care and time he spent going over everything with me. I highly recommend buying a car there and even more, servicing your car there. Thank you, Chris and everyone else who took such good care of me!

Rude. Impatient. By the looks of it, definitely commission based. Ran my credit and told me that I can look at the imorezas and nothing else because of my credit score. Would never go back there again. Check out urban motors (Subie)

Great place to buy a used car. If you are looking for a friendly helpful person to help you look ask for Austin he is really helpful. Overall it is a great place to buy a car. Highly recommended

I have used Mike Shaw Subaru to service my vehicle for the past 3 years and overall liked the work they do and their friendly service. They are efficient and always try to get your car back to you on time. I also like the report they produce that shows which parts of your vehicle pass, fail or are under caution. I got the latest report that said I need $3,500 worth of work with over $2,400 of this associated with leaking head and oil pan gaskets. I asked another dealer to quote me this job and they were able to do it for much less so I didn't use Mike Shaw. I was shocked when the other dealer called me to say my head and oil pan gaskets were not leaking and that it was my oil pressure valves. I ended up paying $400 to fix these ($2,000 less than what Mike Shaw would have done and I got the issue fixed). I now cannot trust Mike Shaw and won't be back. They price jobs and fail vehicles for the wrong reason and thus inflate their business. I called to complain and talked to a Steve. I also emailed Ryan in their service dept. Neither of them have gotten back to me.

Rob Oja was a great sales rep, easy to deal with and I really appreciated the time he took to provide a detailed tutorial on the new car for my wife. Friendly reception staff as well!