Mike Piazza Honda Reviews

Zakira is the best service person and the only reason I keep returning here. She is the only person I go to and my car's needs are always met

I wouldn t use this dealer again. I question their integrity and credibility. They take advantage of customers.

Amazing experience the sales rep Don Pearl broke down everything very simple and practical he made me feel comfortable getting myself into my new car I couldn t have had a better representative

I am extremely pleased with service and courtesy extended to me regarding my recent repair.

Went in to have an Led running light replaced made a nice early appointment only to find out it wasn't in stock so I have to lose another day very disappointed

Very accommodating salmesman and finance manager. Was tough to watch my salesman get scolded by the sales manager for making a mistake in only his 3rd week but other than that it was a good experience. Got the car I came in for and manny our salesman was fantastic.

Mike Russo, at Piazza Honda, was efficient & courteous helping me with my damaged Splash Shield & cover. I had to convince the receptionist, taking call, that l really needed to get an advisor, in service dept., to help me right away. During snow, he ordered part, and really came through for me. Many thanks to Mike & Service Tech# 150357. (Unknown name on receipt. Sorry !!)

Appreciate quick response, wait time, & letting me know Cost ahead-of-time.

May you all have Happy Holidays & New Year.
New customer who will gladly return, next year.

I may not been able to get a car but i was treated very well. Also they showed me what to do to be able to get a car. Thank you so much for your help. Dr. John was awesome Godbless him his personality and the love he has to help people.

Bruce is always really helpful. He took the time to answer questions for me about my inspection when he was pretty busy. Appreciate your time Bruce!

The place to go for all your Honda needs! Jimmy Abgarian is the best of the best, makes the process simple and works with your wants and needs!! I ve bought both of my cars with Jimmy and couldn t be happier! The whole family buys from him too :)

Thanks to all the great folk who work at Piazza Honda.
All I can say is spot on with customer care.
15 year customer who never had a negative experience.
Way to go! Very pleased every time I visit.
Thank you for your service crew.

Recall on our Honda Pilot for the airbags to be replaced recently. The experience was great and Mike in the Service area did a Great job. I would highly recommend the service at Mike Piazza Honda. We had the car returned to us in one day.

My husband and I purchased a preowned Honda from this dealer. We had a few repairs that needed to be taken care of/promised (in writing) before we took the car home. One of the repairs was to fix the cracked windshield. We picked up the vehicle almost 1 week after purchase & noticed the windshield was still cracked. We notified our sales rep, Rob right away. We were asked for pictures, we provided them. Took the car in the day the glass repair person was supposed to be there. The managers gave my husband the run around. After feeling frustrated that it wasnt going to be fixed, my husband asked for a number to file a complaint. They did not give him one. Instead, the Sales Manager Mike approached my husband as he was leaving the lot and told him he didn't even want to sell us a car. He told him he was going to help but now he is not. No one has been in contact with us since.

Is that how you treat a customer who just made a purchase at your dealership? It was clear the repair was not done or done incorrectly. How are you making this a problem for your customer? Especially when it was promised in writing it would be taken care of?

How do you allow your managers to speak to your customers that way?

I could have and should have taken my money elsewhere since mine wasn't good enough for your dealership.

*Update: Still no phone call, even after post from owner.

Appreciated the thorough explanation of the service done, as well as the friendliness of the staff.

Second round with Piazza Honda. Very friendly, no pressure place. The cars speak for themselves, top notch.

Rather than the traditional dealer experience of over selling you the most expensive car they can, Jim Abgarian went out of his way to make sure I was comfortable with my purchase, and made the right purchase. I couldn t be happier with my experience.

My Girlfriend got her car here and gets it serviced here regularly.Friendly staff and good service.

The inspection, which I was told verbally and is also advertised as free if you purchase a car from Mike Piazza Honda is in fact not free. It cost me $60, next time I will use my local mechanic I have used for years and will not drive out of my way for this.

I came in for an oil change and a suspected battery replacement. When it was confirmed my vehicle needed a new battery, Mike came up to me and explained the options, price, and warranty to me in private which was appreciated. The additional service did not take much longer. Everyone on the staff was very friendly and I will continue to return to this location for my vehicle s services even though there is a closer Piazza Honda to my home.

I had an excellent experience buying my new Honda CRV at Mike Piazza Honda. The staff was friendly, knowledgeable and made me feel at ease. If you are interested in a Honda I would recommend you making a visit to Piazza, you won't regret it. My Thanks to Sales person Eric Eisgrau, Manager Joe Strano and Finance Director Sandy Adams.

They were very pleasant and the work was done without any problems and quick.

My Daughter in law DROVE Her Honda to Piazza for body work due to a fender bender
accident.{ Piazza service dept does not repair cars} ,so they sent it to one of their "certified body shops".
The Insurance company looked at the damage and paid the claim for $4000.
The "Piazza certified body shop" then claimed that there was an additional $4200
worth of damage.My daughter in law asked if she could have the initial repair completed because She did not have the additional $4m.The "Piazza certified body shop " said all repairs had to be performed before the car would be released to Her.
She refused this demand,so the body shop told Her to pick up the car.
The car was never re assembled and all the parts from the $8,200 estimate were
thrown in the back seat of her car when it was picked up by the tow truck She had to hire. She took the car to another body shop which completed the repairs for the original estimate. If you question this rating ,just look at the 3.5 star rating for Piazza
that indicates a fail grade.A warning to all who reads this review. If you want to buy a Honda ,do not have it serviced at a dealership that farms your car out to a third party

I bought my 2014 Honda civic from Jimmy Abgarian. he was an amazing salesman! it was my first time buying a car so I was nervous, but he was so nice and honest and really made me feel comfortable. I also have to give special credit to Sandy Adams she is truly a wonderful women! I received a ridiculous insurance quote from progressive and thought I wouldn't be able to afford a new car, Sandy helped me go online and found a quote much lower then I had budgeted for! she also took the time to explain every additive insurance/ warrantee/ package available and helped me pick what was best for my family. love these two people wouldn't buy a car from anyone else! I gave this only 3 stars because I walked into this dealership with the intention of buying a 2014 Honda insight. 4 salesmen said hello to me and went on there way. no one took the time to ask me if I needed help or to offer to show me a car. they are lucky they have Jimmy Abgarian, if it wasn't for him I would have went to Toyota for a Prius. I am very happy with my purchase but they need to create some type of a system so no one goes overlooked or unnoticed. will be trading in my Civic for an Odyssey someday as my family of 4 grows! and will be going to Piazzas with an APPOINTMENT next time

Big bait & Switch at it's finest...$1400 'dealer' prep fee added to price of car? seriously?

I was happy to say that I had a wonderful sales person named Eric. I had told Eric that I was shopping at other Honda dealerships and to give me his best deal on my trade-in and purchase of a new Honda CRV. Well, he did. It didn't stop there, he offered me to come back at anytime if I needed any assistance. Eric had did all the details needed for delivery. He filled up the tank with gas, called my auto insurance agent to make the transfer and did all the Motor Vehicle paper work. I will definately recommend Mike Piazza Honda to my friends and especially Eric the Saleperson.

Really nice sales people and helpful. We were able to settle on a deal and now I have a great new car.

We couldn't be more happy with our purchase of a Honda Accord Touring at Mike Piazza Honda. Our salesman, Jimmy was awesome ... he took the stress out of the car buying experience with his positive energy, humor and made us feel like #1 customers and a welcome addition to the Honda family.

The worst dealer in service. I bought a pilot 2016 new from them after two month the car is piece of junk. They not friendly at all. I don't recommend to any one to buy cars from them

emergency service on a Saturday, I thought I wouldn't get my vehicle back till Monday/Tuesday, but had it back Saturday by 4. Awesome, thanks guys.

Great service as always, finished in time we were told, thank you for the outstanding performance, will be looking for another car in couple years and Honda is on the top of my list

Showroom needs renovation. Bathrooms need attention. Seating and water and coffee station also.

Repairs were incomplete and took longer to do than I was initially told. No one summarized the work that was done. I was also given a huge list of routine items that needed to be done. Only one year earlier and 3000 miles earlier nothing was mentioned. When I deferred these services the service rep seemed very unhappy. Also he never gave me this list of items and their costs. Very strange.

The purchase of my Honda Fix went smoothly. No pressure. Answered all of my questions. I will definitely tell all about Mike Piazza Honda.

The express service was fast, courteous and accurate.

Brought my 2019 Pilot in for recall software update. Took my vehicle on the scheduled appointment time and completed fix in shorter than quoted timeframe allowing me to head to work earlier than expected. Friendly and efficient staff.

Consistently excellent. Consistently service-friendly and courteous.

Worst customer experience. I drove more than 50 miles for my appointment. But they end up in selling the car to someone else without even informing me.

I bought my truck from Mike Piazza as they were the ONLY Honda dealership that provided customer service , and I tried several, when I was looking to buy my truck. They are not the closest dealership distance wise to me, but I will make the longer drive as I trust they value and want to make happy customers.

Everyone at the Honda dealership were very helpful.
My salesman George Farrell was exceptional and should be considered an asset to your establishment, my purchase went very smoothly and I was kept informed throughout the entire transaction. I would highly recommend your dealership to a friend or family member.

Worst experience ever my boyfriend went in and made an appointment and after waiting for two weeks. When he goes in for his recall they told him they were to busy to take him in and let me repeat he had an appointment. T hen one of the employees told him well you didn t buy your car here, so I m guessing because he didn t buy the car from them they didn t want to service him for the recall. And to think I was going to go buy a car from them.

The service representative was very helpful and informative. He did a great job in letting me know it was time for my inspection and assisted me in having it done the same day I was getting other things done.

Picked up a 2016 CRV yesterday. Great experience (crazy but almost fun!). Went via True Car and they came in $100 less. Very happy with trade-in; even added $500 to their proposal. Suspect I might have done better but still very happy with it. Gary Berlin: A+. No pressure, answered all questions and comments honestly. Ryan, my wife thinks it was Brian (last name?) even pitched in with a good walk-through before we drove off. Dealing with Denise in finance was, believe it or not, fun.Yeah, we took a vehicle service contract. She pointed out that I could get a refund from another dealer on the contract I had on the traded-in car. Nice!
Waiting for a hitch and tailgate spoiler to come in to get installed. Note: installation seems a bit pricey.
More to follow.
Gary called next day to say the parts came in. I forgot what size the hitch was (1.25 or 2"). Called service and spoke with Mike. He looked it up and called me back with the info (1.25").
More to follow.
OK. Took the car in to get the hitch and tailgate spoiler installed yesterday. They had a loaner set up. Very nice !! The service manager (Mike B.) asked me if I wanted to wait. I just laughed. I knew it was more than a 1-day job. Anyway, they called yesterday evening with an update that it wasn't ready. Nice touch ! Called noon today to say it was ready so I picked it up. As far as I can see it's an excellent job. No sign of anything being done at all. Very professional. Just installed the bike carrier and ready to go! Great job Piazza folks !!
P.S. The loaner was a Cherokee. Like the CR-V better.

They were very friendly and prompt..
Our advisor in the Express Service area was Mike (Mic
hael Russo). He was great, explaning what they would be doing and checking for with the tire pressure light going on. He also went out of his way answering unrelated questions I had regarding my 2019 CRV.

Whenever go have to go back for service I will definitely ask for Mike Russo

Wade was very good at keeping me informed and making a couple services while I was there.

I had my mom's 2014 Honda Accord, which was purchased at this dealership, inspected yesterday. I was thoroughly impressed by the entire experience including the cleanliness of the facility, the friendliness of the staff as well as the professional service received. This was my first time in for service and I will, without reservation, return again and again. I highly recommend this dealer and their excellent follow-up service!

Make sure you inquire about hefty dealer prep fee? Bought many cars. This is new! Along with internet pre sales which can get annoying if you don't purchase from dealer! Over $1,500 added to low price in order to "prep" car for buyer. Don't understand except that I'm paying extra $1,500. That's it! David said that's "normal"? Jersey doesn't certify for anything but emissions now so that charge gets me "safely" on the road? So confusing. Just know before you go. I know what I want and turns out it needed some work that they do only if purchased. The car was rearing.off road to right. Rotors rusted out. Clearly needed replacing soon which is fine. Tires needed very soon. Car was immaculate but as one reviewer said, you have to know about mechanical issues if buying there and I get it now! Cosmetics were great for a 2014 Avenger but the cars I've been testing drive like new and with newer tires and decent brakes. Never heard "this" referred to as "dealer prep fee". Go check him out. Just know ahead of time and he will work with you I guess. Really just the price you should be paying with the prep fee lessened. Nice cars but only if you know and care about drive warranty etc. Tony my salesman very nice . No pressure ! David wanted the sale which was a red flag too! Not big sale. Needed space in front row of their lot?

Very bad experience with the service department with our new vehicle. The team does not communicate well all 3 times we have been there. One of our visits, waited several hours for vehicle to be checked for problems, the service team never looed at the vehicle, then stated they couldn't look at it because they are closing, no more time (this was a scheduled appointment!)

Worst service ever. Do not go here to get your car serviced. I bought a new car from this dealer and shortly after buying I noticed a noise, so I went to the service center to get it fixed. The service advisor advised me to drop off the car, so I dropped it off not once but for two full days because they could not get any work done to my car. After 2 full days of not even touching my car, the service advisor advised me to leave my car for one more day because they needed more time to work on it. There was no status update calls from the service advisor. I had to call to get status updates from the sales advisor that helped me with my car situation. They waste time and do not do anything. The service advisors are rude and do not care at all. Wish I could give 0 star rating instead of one. My family has bought many cars from this dealer and have been their customers for years. We always got our cars serviced from this place but after this I would not recommend anyone to get their car serviced from here.

Jimmy and Jeremy did an amazing job and I couldn t thank them enough for all their incredible hard work to help me purchase my new CRV! I d recommend this dealer and Jimmy to everyone! I m loyal to this place, I ll always come back!

I have asked to unsubscribe from their mailing list many times. They continue to keep me on...

Took a new HR-V for inspection and oil change. The service department didn t return the registration and insurance card after inspection been performed. We went home without those documents and it took them 6 days to locate registration and insurance cards and return them to us. Horrible experience stay far away from this place.

It was a good service and I recommend it for everyone

You give service priority to customers who wait for their cars to be done. I had made an appointment and, because of the amount of service needed, left you with my car. In an attempt to speed up the process, I dropped off my car the day before my appointment. I kept calling to find out when work would be completed. When I was told it should be ready
by 12:00 to 1:00, my wife dropped me off. Car was still not ready and I had to wait another hour for completion.

I came to the dealership for routine maintenance. While there I was very pleased to observe the practices to insure health and safety of staff and customers. There was a checklist for sanitizing surfaces every four hours from tables to keyboards which is performed and initialled by staff. As always the service was done promptly.
Thanks for your competence and care.

Worst Service! Made an appointment for key replacement, the customer service rep was rude and told me that I have to wait for 1 hr, even though the key was already cut and they only work on appointment basis on Saturday and I do not understand the purpose of making appointment. I left the office without getting the key from them. I will take my business to another service center..

Recently visited Mike Piazza Honda to get a key duplicated for my mom. Service was excellent and fast. Brian over in Parts and Services was very helpful and friendly. Great job!

Bought a 2017 Jeep Wrangler from here. Was supposed to come with a soft top, manager even assured me that he would get me one since they couldn t find it on the lot. Days went by of me trying to get ahold of them. Months went by now and they haven t returned my call or got me the soft top that was promised. I d never use them again. Once you drive off the lot these guys/girls will not help you even when they promise they will.

What a great dealership I stopped in for a quick oil change and ended up driving out in a brand new Honda Accord my salesman was Hugh Daley great guy and really helped me out quite a bit I was looking for a real inexpensive lease payment and he got me there I'll be back again when my lease is up thanks a lot guys!

Classic bait and switch with internet price!!! Came in ready to buy and after an hour with salesman, it finally became clear that they would not honor the internet price. Spoke to manager about it and was told by manager "that's how we get people in" "all dealers do this" False on both accounts. I am happy to report that other dealers DON'T do this. I love my Honda CR-V from Davis Honda. Don't waste your time at Mike Piazza.

They took care of the car when it had to be towed to the shop. Got it fixed as soon as possible so we didn t have to stress about things. My only suggestion is having more loaner vehicles available.

i visited dealer without an appointment didn't like the way i was treated salesman seems tired and upset.

The staff at Mike Piazza Honda are professional and friendly. What more do you need?

I called every Honda dealership within 75 miles and got the best pricing and had the most transparent conversation with the sales manager, Anthony. When I shopped Anthony's pricing at other dealerships they thought I was bluffing and urged me to take the offer.

We came in to test drive an HRV, but it felt too small for our needs, so we asked our salesperson, Eric, about the CRV. Eric knew the ins and outs of each model and trim. Eric even made a recommendation for a color that we probably wouldn't have picked for ourselves, but loved once we saw it.

This was our first experience with a lease, so we were a little unsure of the ins and outs. Eric was patient and thorough in his explanations as he answered my many questions. I'm in sales. Eric is a great salesperson, but I didn't feel like he "sold" us. He served / helped us.

So far we have no complaints. It was a great experience from the moment I made the first phone call.

Thank you Eric and Anthony!

Fabulous service. Very sweet girl waited in me. Really appreciated her kindness and thoroughness with my car.

I am from NY and earlier this month leased a 2015 Honda Accord from Mike Piazza Honda. My experience was excellent! Allan Brace, our salesman, was wonderful and handled the entire process with ease. It was nice to deal with someone who has tremendous experience, knowledge and patience. The staff are all very pleasant and professional. All of my out-of-state transactions were handled accurately and efficiently. I would highly recommend this dealership!

I am disappointed that I am having difficulty with the transmission on my vehicle after only 27,000 miles, however, they are trying to figure out what is wrong.

Car was dropped off in the morning with starting difficulty. Battery was the reason, so battery was replaced. General check on various systems indicated no other issues. Was able to pick up the car early in the afternoon.

The cleanliness of the service waiting room and bathroom is 1000% disgustingly unsanitary. The bathroom smells like a subway, the walls haven't been cleaned or painted in decades...it's an embarrassment to the Honda Brand and Mike Piazza...

I have always had a great experience at Mike Piazza! Purchased a civic through Jimmy A a few years back and he always takes care of me when I need it! I even got into a minor accident on New Year's Eve, and when I showed up at Mike Piazza, Jimmy put a potential sale conversation on hold to make sure I was OK and was being taken care of in the service department. Can't find that anywhere else! Definitely recommend - ask for Jimmy A!

Both at reception and at the time of paying the bill the service reps were pleasant. Charges were reasonable

Ok, so I am super indecisive when it comes to cars and lets just say I ve purchased my fair share of cars from multiple dealerships. I have NEVER experienced a car buying process so seamless. Dan, the sales manager, and Manny, my salesperson dealt with my crazy expectations and payment requests with professionalism. They eventually got me a deal that I literally could not get anywhere else. I have bought several cars from this dealership in the past and will ONLY buy from here in the future! BEST IN THE AREA BY FAR!

The work was done complete, correct, and on time. Thank you.

Great place. Love my car. Service center is great - even after they made the sell they are still great to deal with

I came for an oil change and to have a dent appraised. After a long wait I was told that they "couldn't find" the body works guy and that the oil change, which was supposed to be free as part of a package deal I bought with the car, cost me 30 dollars because "they don't honor that here". Rest assured I won't be returning.

Everyone was super attentive and diligent! Highly recommend seeing Eric!

I normally don t write reviews but I think the staff deserves it. The staff at the express service are wonderful, nice, friendly and knowledgeable. I came in early in the morning for an oil change and some concerns about noises. Oil change was done within less than an hour. Zakira and her coworker answered all my question even though they were silly questions. Zakira is friendly and easy to talk to and makes sure everything is done and is overall helpful. I gave her a call after I left due to another question and she called back right away and answered it.5 star for today s service!

In and out within 45 minutes. Receptionist is very nice and honest. Waiting room is okay, but doesn't compare with collegeville location at all. Needs updating where potential customers can see the new showroom vehicles while waiting

After a poor conclusion to a new vehicle purchase, the service team stood up tall and turned lemons into lemonade.

Great service team. Professional, helpful and accommodating. It was a pleasant experience.

Good service and very happy that they took extra precautions due to covid. My key stayed in a sealed bag the entire time they had my car which is great.

I have been a customer for years. I would not buy or get service any where else. They get it right and are honest. Good old fashion business and putting the customer first.

Just had the battery replaced. Very comparative pricing and quick and excellent service.

The entire appointment was painless...quick, friendly, knowledgeable staff.

Nick I took great care of me when buying my new Honda Civic Hatchback! Dave in the leasing department is wonderful too! So professional and truly helpful from start to finish. I ve been working with Mike Piazza Honda for years now, and these guys have never let me down.

Mike Piazza Dealer service and collision are very personable, accomodating and cannot do enough for you. Every visit matches the excellent service consistantly. Thank you for always going the extra mile!!

My husband and myself purchased a certified preowned Honda Odyssey a week ago. It was our first time to this facility and we had a great experience. I found my vehicle while looking at their online inventory. When I came down to see it in person we were first greeted by Mike who asked us some questions budget etc and then had Eric handle the rest. Eric was very friendly, no pressure and really worked with us to make sure that we were getting what we needed. Jeremy in finance presented us with several options as far as loans to see which % best fit our needs. It was an over all positive experience and I would recommend checking them out! We also were able to get an affordable 5 year bumper to bumper warranty which was a great option to have buying preowned.