Mike Johnson's Hickory T Reviews

Very nice staff, super nice waiting area, free popcorn drinks, wifi, massages, but expensive and they try to rip you off...be warned.

I just had my car serviced at Mike Johnson and they were great as always. They have done almost every service... 100k miles in three years so I have been there a bunch!! I highly recommend the Mike Johnson Hickory Toyota team!!

I had a great experience. I will return when I need another car, but for now I love my new Venza.

Wow! I have been to this location multiple times but never received service like I did with Nick Julian. This gentleman is awesome! I have never felt like I am the number one customer like he made me feel! He deserves to be acknowledged for all of his hard work and dedication! Great job Mike Johnson Toyota!

The BEST, if your looking for a new or used car this is the place to go! Ask for Michael Abee you will not find a better salesman! Tell him I sent ya!

It was a pleasure to work with Tabitha getting my vehicle serviced :) Throughout the entire process she kept me informed and even made sure things were smooth sailing when she was out-of-town. Highly recommend! Thank you again :) Ask for Tabitha!

Had a recent 10,000 mike check and Nicholas Julian provided great service!

They tell you that your 1 payment is 45 days then you find out that it is 30 days.So don't listen to what they say, look at the fine print!!!

Our salesman was very knowledgeable and efficient. The entire car purchasing process went smooth.

Great experience last week with the Service Department! Cindy, Dennis and Tabatha were a pleasure to work with!

I always get the very best I mean thee very best treatment from Service Person Stacey Thompson even though I didn't buy My truck from Mike Johnson Toyota He really gives Me GREAT ERVICE and Wonderful discount when available so THE SERVICE DEPARTMENT AT MIKE JOHNSON TOYOTA GETS THE GRADE OF 100/100 from James Dula

Samantha Fox was very awesome to work with and to the hold team at Mike Johnson Toyota

I was taken in for service as soon as I arrived at the station. All the service that was provided was done while explaining all that the car needed. I was very impressed and the care was very beneficial to the car. All was performed in about 1 hour. Very satisfied with Mike Johnson's.

I was so pleased with the work that Brenda Boggs did for me and my husband in finding me the perfect car color and all. She was so helpful when I was about to give up and so glad I didn t. Mrs. Brenda deserves a great big THANK YOU for her never ending search and courtesy to me and my husband! She was GREAT!!!!

Chris and Mike S. made this the easiest transaction I've ever had! Mike helped me as soon as I walked through the door and was ready to listen to every detail of what I was in search of. He walked me around even in the heat and was patient and informative with every option he had for me.

Once I saw the car I wanted, I was in and out with Chris, the finance manager, before dinner time! Mike kept me comfortable while they got the car ready and showed me around the dealership which is has a very friendly and relaxing vibe! They even have massage and nail specialists on deck (when restrictions let up and allow it of course).

Thank you both so much for such a stress free experience! I will definitely recommend you guys to any and everyone in need of a great car. Yall have the best customer service hands down. All of my anxiety over car shopping vanished the moment they said hello. I wouldn't buy a car anywhere else. I highly recommend. Go down and see Mike Sopala when you're ready for a great new car!

Had me in and out quickly for my NC safety inspection on my rrave.Very friendly and efficient service.

I have been debating whether or not to write this review because my parents taught me that if I do not have anything positive to say, I shouldn't say it. However, to spare the community the frustration I went through, I'm going to have to put that aside. This is a lengthy post but please read before giving your business to Mike Johnson's Toyota.

I recently purchased a 2013 Acura TSX from their Pre-Owned section and the salesman told me the vehicle was a CERTIFIED pre-owned. The following day after the purchase, I noticed an air bulge approx. 1/4 the size of an egg on the front passenger side tire wall and the tire was peeling. Toyota did replace the tire but initially, the repair staff was giving me passive-aggressive, vague comments, such as: "I"ll see what we can do." or "I'll take to management first."

Shortly after this, my wife told me that she has been hearing a strange metal-on-metal clanking sound. My brother-in-law and I jacked up the car and noticed a bolt on the brake caliper was missing. I took the car back and again, instead of apologizing, I get a passive-aggressive "we'll see."

The mechanic at the dealership came and informed me that both the bolts were missing. I looked thoroughly and only saw one missing at the house so I suppose the other bolt could have been so loose, it came off during the drive back to Toyota.

Toyota did replace the two bolts and if that day had not been such a busy personal day for me, I would have liked to have word with the location Manager.

The reason why people come to large dealerships is for peace of mind, Mike Johnson. I would expect poor quality cars from Johnny's Rink-a-Dink Used Cars down the road but to be a major dealership, what is the point of saying your pre-owned vehicles are CERTIFIED if the inspection failed to recognize a dangerous bulging tire and loose bolts in the braking system. If this is what CERTIFIED means at Mike Johnson, I would hate to see an UN-CERTIFIED pre-owned there.

If there were 0 stars, that would be too many. They don't deserve a review. What a waste of time, effort and breath. Go anywhere but here! I would go to the Dodge Dealership in Gastonia before here. That should tell you to turn around and FLOOR IT!!!

Mike Johnson's Toyota has the best team of people working for them. I test drove and purchased a new 2020 Toyota 4 Runner on Saturday, July 25th. My Sales Associate Greg Willis and Finance Manager, Anthony Carter made this the best car buying experience I have ever had. They were very courteous and helpful!!! I would definitely buy from them again and recommend Hickory Toyota to all of my family and friends.

My wife and I purchased a 2016 Corolla S from Mike Johnson in 2016. We have had nothing but excellent service, we always use Cody Linda anytime we need service done. He has always made sure we get taken care of! Mike Johnson is an excellent dealership our car was purchased there, serviced there and been through the collision center. They always have taken care of us.

I was very pleased with this dealership. Megan, the service manager displayed excellent customer service. I will continue to give this dealership my business!

Connell is a pleasure to work with as a salesman. Very professional!

I bought a used Camry from another dealer and took it to Mike Johnson's for a once-over. They showed me that the car came with the wrong size tires. Cindy worked diligently and got the other dealer's warranty company to pay not only for the right tires but much better tires. I was very pleased.

Everyone I met in the service department (especially Cindy) was friendly and helpful. The service was reasonably fast, the waiting room was great, the drinks and popcorn were nice, and nobody tried to sell me something I didn't need. I had a positive experience all around.

Great! They beat every offer around Raleigh and had the paperwork ready to sign when my husband got to the dealership.

The customer service from Andy Lawhorn and Pat Avery was the worst I have ever had in my life they are crooks and for the life of me will I ever buy from this Toyota again would rather go to any other Toyota in the entire county than to ever give them a dollar more. There is plenty I have to say about the customer service here

An excellent car buying experience from Chris, James, and Mike!

Great service! Quick and efficient.

Thank you!

my boyfriend got a car from here and don't get me wrong it's a good car, but honestly, can't afford the payments anymore. I've talked him into going to a buy here - pay here place and he's finally agreed, the only problem is that the Toyota place won't let him return his car. They won't lower his payments or anything. We have spent a large amount of our time at this dealership and it always takes them about 3 hours to tell him they can't do anything. basically saying he's stuck with a car he doesn't even want anymore.
shouldn't even be one star rating.

I have several Toyota dealers that are closer to me, but I went with my gut feeling and went to Hickory Toyota and I was not disappointed. From start to finish I had a great truck buying experience.

I went in for tires and breaks unaware of the current sale and my service associate CIndy Hall gave me all the details. She was extremely helpful and gave me all the information on the necessary repairs and prices. I could not have been more pleased with the service and friendly atmosphere. Would recommend for any car repairs. Thanks Cindy.

I took my Toyota to Mike Johnson's for a routine maintenance and inspection. I was told my car would not pass inspection due to a variety of major issues including a broken top motor mount and a long list of repairs totaling around $3,000. Fortunately, I realized that most of the things on their "diagnostic list" were not even considered for an annual state inspection. I went straight from Mike Johnson's to a mechanic a friend recommended and asked him to look at my car and tell me everything it needed to be in good working condition. Nothing on Mike Johnson's list was necessary for my car to pass inspection.The only things my car actually needed from the long list of "problems" Mike Johnson identified were spark plugs and rear brake pads. There was no broken top motor mount or broken transmission gasket or return hose, etc. Interestingly, I was given no documentation from Mike Johnson regarding my inspection being denied, and the long list of recommended repairs with the accompanying estimate were missing from the paperwork I received when I checked out. This is not the first time they're tried to hoodwink me into having unnecessary work done on my car. One time they told me during a routine maintenance that my transmission was leaking and the next time I took it in they said it was fine. I've had my Toyota ten years, and, believe me, I learned early on that I always had to take my car to another mechanic and see if it actually needed the work Mike Johnson recommended. I think I'm going to call Toyota and let them know how Mike Johnson does business. I think they deserve to know their reputation is being put in jeopardy. Certainly, trusting customers need to be alerted.

Bill Wilfong is an outstanding salesman that went out of his way to make sure we left in the car we wanted. I highly recommend Bill and Mike Johnson's Hickory Toyota!

Bought a 2016 tundra Saturday after dark
The next morning found 2 chips on the windshield called the my salesman James
They replaced it no problem
James was honest knowledgeable patient
Helped me get just what I wanted and needed
Ask for James he will do you right

Customer service was friendly and helpful, Waiting room was very clean and comfortable. Wait time was reasonable. All questions were answered to my liking. Future expenses for car expenses were discussed and we were not pressured to have work done immediately. It was told repairs did need to be done within a reasonable time. Overall we were very pleased with our customer service Rep.

Dealt with Trevor in the service department and as always, it was a pleasure!

A big Thank You to Wesley for taking the time with us yesterday. We have wanted a 4Runner for quite some time now, and it finally came time to make that decision. He was very knowledgeable and personable - making our experience at Mike Johnson Toyota wonderful!

I rent a car at mike Johnson's and the people was very friendly. I was please with my rental car

We had the priviledge of working with Mike Short as our salesperson. Mike could not have been a better fit for us. Mike is professional, knowledgeable,yet very personable. It was a total pleasure to work with Mike. My husband and I have never been so at ease buying a car. We felt we could trust him and that made us feel confident in our purchase. We are loving the car and will definitely be back to see Mike for our next purchase.

I would also like to add that Kelly Brown was our finance advisor and he was also extraordinary. Professional, knowledgeable,and very personable. My husband and I consider ourselves very fortunate to have had Mike and Kelly assisting us with our purchase.

I bought a 2012 Toyota Camry in February 2012 at Mike Johnson. My sales person was Frank Lenoir and I would recommend doing business with him! He was AWESOME! He is honest, great personality, and very helpful. He didn't pressure me at all. I am single and I HATE buying cars! Every other dealership I had been to either ignored me, asked if my "husband" was with me or tried to give me information that just wasn't accurate. I did my research and had the help of a friend/coworker in regards to price. Once you get to that point, the Sales Manager takes over - he was nice and we worked together to come to an agreement on price. I already had loan approval from my credit union and had no intentions of financing through the dealership. That is the BEST advice I can give anyone because once I was turned over to "the finance guy" my opinion of Mike Johnson Toyota quickly changed. DO NOT finance at the dealership! The guy was demeaning and treated me like I was stupid! I came in with approved financing and honestly had to beg him to take the check the next day! He continued to try to sell me the extended warranty and to finance the car. The sales experience there was great. Do your homework, know what you want to pay for the vehicle, negotiate and obtain financing (if needed) elsewhere!

First time using this dealership for my service needs. Great Experience, Bob in service was knowledgeable, helpful and put the customer satisfaction above reproach.

Awesome experience. Andrew Sharpe was the greatest. Sweet deal! Highly recommend Andrew and Mike Johnson Toyota.

I was really impressed with sales person Brenda Boggs. She was so helpful & a sincere person very concerned about providing a great customer service experience. Thanks so much Brenda!

We are in the market for one , possibly two vehicles and Todd provided Excellent customer service, and they always have a very friendly and helpful staff.

Samantha Fox is the best sales person I could ever imagine for helping me find another car! Our whole experience was amazing! I would recommend them 10 times over!

This is an excellent dealership. They do everything they can to make your stay comfortable. And Cindy Hall is the best service advisor ever!

Problem got resolved only after emailing the owner. The finance manager emailed me back in all capital letters.

Always great service and friendly staff! We have 3 Toyota's and bring them all here! I highly recommend!

We had a great buying experience here! Greg Willis was very knowledgeable, helpful and personable in helping us purchase our new vehicle.

Very efficient in servicing my car in timely manner. Waiting area was clean ... Free coffee, bottled water and soft drinks.

Mike Johnson did not call me after a salesman cussed me over an honest review. Will not shop here again. Never happened like this at Everett Chevy, they're mature enough to handle the truth.

Recently I purchased a 2013 Prius from Mike Johnson's Hickory Toyota. I am absolutely thrilled with my new Prius. I credit this to the folks at this dealership because not only were they friendly and knowledgeable, but the service was great. They did not have the color Prius I wanted on the lot, so they ordered it from another location. I have been to dealerships where I felt pressured to buy, but not here. I really felt they wanted me to have the exact car I wanted. The salesman took time to show me all the features of my new car. This is the second new vehicle I have purchased from Mike Johnson's. I got a great deal on my first new car and an even better deal on my second. Needless to say, I will be buying my next new car here.

Great service and attention to detail on my recent auto purchase.

Great service! Brenda Boggs assisted me with my purchase. Please go and asks for her.I saw the car I wanted online. Brenda was quick to respond to my call and I explained all the qualifications I was looking for. Next thing I know 3 days later I am at the dealership signing and picking up my car. Mike Johnson and especially Brenda made my car buying experience a huge relief.

The building would crumble without Samantha Fox. 10/10 would recommend.

I bought a 2019 dodge journey on 4/29/2020. I have to say it was a wonderful and pleasant experience. Sean antone along with management was a pleasure to work with. I LOVE my new car and my kids do too. I would definitely recommend to anyone looking to purchase a great vehicle.

Norm Liljestrand is the best Sales Associate at Mike Johnson s!

I purchased a new remote for my vans tv, and it didn't work. I tried replacing the batteries, and still, nothing, not even the lights on the remote wouldn't work. Called the dealership and was told it was a problem with my tv, and electronics were not returnable even if defective.

My most recent experiences here have been with the servicing department. I would highly recommend Stacy as a first choice to everyone out of all the Service Advisors. There's another blonde headed lady there who is very good too, but Stacy is a one of a kind person. He always has a great chipper personality and he doesn't ever make you feel like you have no clue of what you're talking about. There have been times where I heard something and was concerned that I needed work done on my car, and I've brought it there to Stacy to explain what is going on. He'd let the Service Technicians check it out, and even if they couldn't find anything wrong with it he would still bring me my keys with a smile on his face and tell me "you're good to go!". Some of the others would've made me feel like I was crazy since the technician didn't find anything, but not Stacy. If you're going to have your car serviced, I'd invite you to have it done through Stacy. See for yourself how good he'll treat you.

I drove down from Maryland to have my Lexus repaired. The cost, workmanship and professionalism made it worth the 6+ hour drive. Syd and the staff at the Express center made me feel like i was family and a long time customer. I recommend this dealer to anyone that appreciates not being ripped off with overcharges and unnecessary repairs. This is my new mechanic!!!

Great customer service, I was in and out in no time,service department is awesome here

Service was excellent. They really take care of their customers! Cindy was fabulous, so very helpful.

dealership has lots of options in stock and will work with you but of course always make vein promises that they won't keep.

Cody was a big help a few weeks back at the Mike Johnson Service Center. I took our Kia in for service and tire rotation. The mechanic noticed a nail in the tire. They could get a replacement tire the next morning but that would have put me in a big bind. So they found tires nearby to get me going the same day. As a former mechanic, I appreciate this type of service. Would recommend them to service your vehicle, no matter the make or model.

A lot of dealerships have the stigma of being dishonest, but I have to say, from my experience, this dealership is not like most. I unknowingly was accidentally overcharged for a copy of my car key. The next day, Scott Wheatley the Service Manager,called me to inform me I was overcharged and wanted to refund the balance back to me. He went above and beyond my expectations. He is one of a kind and I am very appreciative of his honesty and professionalism.

Austin and his team were amazing!!!!! So patient and kind. Thank you so much!!!

Salesperson was really nice. Very friendly and the service was great. Talk with James Crawford, Andy, or Gus they found me the best deal I'm sure they can find you one too!!!!

Norm and the team were GREAT! Worked with us over the phone and email. We never even stepped foot in the dealership from start to finish. They even delivered the car and paperwork to our house!!! Best car buying experience EVER.

Great service every time!! I don't trust anyone else to take care of my car care needs. The service is always fast and efficient. They have some of the best employees around. Go see Trevor Brown , he'll take great care of you. He always goes above and beyond in providing excellent customer service.

Yesterday we went Mike Johnson's dealership to look into trading in an SUV and purchasing a van. After being recommended by a close family friend, we drove a hour to Hickory. We were not disappointed. The lot had a plethora of vehicles to choose from, the facility was clean and welcoming, and the sales reps were friendly and helpful. When making a purchase you want to be able to get the most out of your money. The dealership was more than fair to the price of the trade-in and van. We are now the proud owners of a Toyota Sienna. In the future we will ONLY purchase cars from this location. I look forward to continued relationship with the dealership. If you are looking for a vehicle, I would highly recommend you visit Mike Johnson's Hickory Toyota.

This past Saturday my husband and I came in to look at a truck that caught our eye and left with a beautiful new 2020 Tundra and had the MOST wonderful experience. Samantha Fox was TRULY a pleasure to work with. She was knowledgeable and went above and beyond for us to make sure we were more than satisfied from start to finish. This was my husband s second new vehicle purchased at Mike Johnson s and I feel certain it won t be our last. Thank you Samantha and Mike Johnson s Hickory Toyota for making this the best experience we could ask for!

Great service, friendly, professional, and courteous staff.

Got the exact truck I asked for and made it a one of a kind truck in house.

Great experience buying new 4Runner. Paul Faro, Anthony with Finance and the manager Andy. Low pressure, but highly knowledgeable of their products. It was a great experience. I appreciated no games, just here is what we can offer and we'll work with you to find what you want. Thank You

What was supposed to be a normal vehicle service this morning, turned into something unbelievable.

I arrived early and was greeted by Austin, my service advisor. He did a walk around inspection of my car and noticed my NC Highway Patrol decal on my back windshield and asked if I had family in the NCHP which I responded that my S/O was... so I go sit in the waiting area while they service my car and he comes in and tells me my car needs an alignment and my tires need to be balanced... which I give him the okay to fix.. an hour later he comes back into the waiting area to tell me that my service has been taken care of and that they appreciate everything law enforcement does and are praying for them in these tough times..
It s truly a blessing knowing there s still amazing people out there. It s honestly the small things in life that mean the most! Not to mention everyone at Mike Johnson s Hickory Toyota have always had outstanding customer service. I highly recommend them for your car buying/ service needs!! Ask for Austin Gouge!

Better call Saul!

My 2012 Toyota Yaris time was up and I had been dreaming of a RAV4 AWD for years. As a young woman I was determined to trade the Yaris on my own.

From the start, salesman Saul Rivas was very respectful, informative, communicative and truly cared that I found exactly what I was looking for and in my budget. He worked with me very calmly on numbers and did not try to pressure me into a sale. Not once did he treat me condescendingly-instead relationally made a sale. Because that s the right way to sale a product. I recommend him- highly qualified. The General Manager Andy Lawhon is also great; his professional positive energy is what unites the place. Andy made sure I was experiencing excellent customer service. Gus, the finance officer who took care of my sale, is a pro.

I am STOKED about my RAV4 and feel like it s me in car form. Next time you are in the market for a used or new car- better call Saul :)