I have been debating whether or not to write this ...

I have been debating whether or not to write this review because my parents taught me that if I do not have anything positive to say, I shouldn't say it. However, to spare the community the frustration I went through, I'm going to have to put that aside. This is a lengthy post but please read before giving your business to Mike Johnson's Toyota.

I recently purchased a 2013 Acura TSX from their Pre-Owned section and the salesman told me the vehicle was a CERTIFIED pre-owned. The following day after the purchase, I noticed an air bulge approx. 1/4 the size of an egg on the front passenger side tire wall and the tire was peeling. Toyota did replace the tire but initially, the repair staff was giving me passive-aggressive, vague comments, such as: "I"ll see what we can do." or "I'll take to management first."

Shortly after this, my wife told me that she has been hearing a strange metal-on-metal clanking sound. My brother-in-law and I jacked up the car and noticed a bolt on the brake caliper was missing. I took the car back and again, instead of apologizing, I get a passive-aggressive "we'll see."

The mechanic at the dealership came and informed me that both the bolts were missing. I looked thoroughly and only saw one missing at the house so I suppose the other bolt could have been so loose, it came off during the drive back to Toyota.

Toyota did replace the two bolts and if that day had not been such a busy personal day for me, I would have liked to have word with the location Manager.

The reason why people come to large dealerships is for peace of mind, Mike Johnson. I would expect poor quality cars from Johnny's Rink-a-Dink Used Cars down the road but to be a major dealership, what is the point of saying your pre-owned vehicles are CERTIFIED if the inspection failed to recognize a dangerous bulging tire and loose bolts in the braking system. If this is what CERTIFIED means at Mike Johnson, I would hate to see an UN-CERTIFIED pre-owned there.