This was the second time that our 2006 Toyota Tund...

This was the second time that our 2006 Toyota Tundra has been to Mike Johnson's Hickory Toyota and it was unfortunately the second time that we had issues! When I walked into the service area, I was greeted, and asked how I could be helped. I told the young man that I need to get my oil changed. He politely let me know that it would be about 45 minutes before they would be able to get my truck into the service area to which I replied that would be okay. While I waited in the waiting area, the young man came and told me that my battery was not performing at optimal performance and let me know the price of batteries. I told him at that time that all that I want today is the oil change and he said ok. A little while later, he came and told me that my truck was ready. He told me that they had changed the oil and filter and rotated the tires. I asked him why they had rotated the tires and why were they charging me for this service. I informed him that my tires had been rotated the week before and I wanted them put back the way they were when I came to the dealership. He then said that he thought that I said to rotate them. I told him that I had not and in fact, repeated that I only want the oil and filter changed when he talked to me about the battery! He had the tires returned to the way they were when I came in and removed the charge from my bill. The first time that I had service performed at the dealership, the gasket from the oil filter was not removed and all of the oil from the engine came out and I had to have the truck towed back to the dealership. My engine still has a clicking noise when it is cranked until the engine "warms up" following that incident. I really love my Toyota Tundra as well as other Toyota vehicles and will definitely consider them for myself, my wife, as well as my daughter as she will be driving soon, but my faith in Mike Johnson's Hickory Toyota has definitely been impacted by this series of events.