Miele Nederland b.v. Review

Heat pump dryer purchased from Miele in 2018. Now in possession of the 2nd device because the first really did not work and the third mechanic found that too. The 2nd was delivered in April last year and also within the warranty time it appears time and again that this device does not dry. Especially the 1 or 2 person duvet covers do not get dry. . Now this appears to be a national problem with all dryers. It is incomprehensible that Miele arranges this in this way

Beautiful showroom, all equipment available. Excellent information

Always satisfied with the washing machines from miele. In my eyes, the brand for washing and drying remains.

I have a WKE 130 WPS NL but it is really annoying that this machine takes a lot longer to program than my previous one. You would say that innovation leads to shorter programs, but not at Miele. Why a laundry should spin in the water for 2.5 hours seems a mystery + try it by hand, after half an hour you would still find that the laundry is clean. And it is strange, but the difference between a 60 degree and 40 degree program is no less than fifteen minutes. I understand that it is not a pressure cooker, but 15 minutes over 20 degrees Celsius is also exaggerated.

Another nag: on the invoice you really have to look for the mega small print of the bank account number, which is annoying. What would it cost to list that bank account number in a 20pt size on the invoice? ;-)

In April 2018 bought a vacuum cleaner of about 190.00 you can assume that you buy a good vacuum cleaner that lasts a long time. After only 5 months use, the vacuum cleaner is broken, the engine is broken and the push button to turn it on and off. The vacuum cleaner sent to Miele. The answer was that we did not use the correct dust bag from Miele's own brand and that it is not covered by the warranty. Ridiculous because I think that the majority of the Netherlands and the world do not use Miele vacuum cleaner bags but simply buy them from Sorbo or such a solid brand. A very cheap way and totally not customer friendly to ship us like this.

Last fall dishwasher defective. Called local repair company. Electronics was broken. New electronics ordered 389.00. Built in but didn't work. Miele mechanic there, didn't get him talking either. Again ordered new electronics, exchanged and commissioned by a local repair company.
Beginning of March pump defective. Same rep. company involved, new pump ordered 165.00 and installed. The pump appeared to be leaking. Second pump ordered, exchanged and work well so far.
Miele has therefore delivered defective parts up to 2 times. I believe that they must pay for the costs of changing. Due to all this, the repair company has spent 3 1/2 hours extra because Miele has delivered defective parts. I called and emailed with Miele for a reimbursement of these extra hours, but they don't give home. In short, I have to work with the repair company for the extra costs. We have had Miele washing machines / dryers and dishwashers all our lives, but after this bitter experience no more Miele will come into the house.

Miele washing machine repaired today. Machine was already 7.5 years old. Main PCB was broken. Has been repaired by Miele grandiose and FREE OF CHARGES. What are we still experiencing nowadays. Thank you Miele, what a good service.

Very bad service Mn washing machine I bought 1.5 years ago miele has been called can only come 3 weeks to make him very bad service for his expensive device

Bad technical support

Two weeks ago had a very good contact with the TD of Miele regarding a malfunction of the heat pump dryer "T8967 WP Eco" with a temperature problem, goes into security. Problem appeared to be known with this dryer "modification"

Because I have repaired white goods for over 15 years, I was allowed to call back in two weeks so that I could carry out the repair myself.

But they will now come back to this, and will not be helped further.
They want to send a technician!

It looks like there are more people who have written a review about this, too bad, never no more Miele!

Arrogant interesting druiloor who would not help me to remove my heat pump dryer from the washing machine, when I help you to take the heat pump dryer off otherwise I report that to my white goods store when he chose eggs for his money and he helped me with that.
He made and adjusted my washing machine.
But to put my heat pump dryer on the washing machine with me again, this Very Arrogant Technician was not trained and he did not have to do that from his employer Miele.
But I had to pay 102.40 while he has not been working for half an hour, they are certainly not service oriented at Miele. And can count
The best of those Scrooge McDuckes there.
So I had to send another white goods store an employee to help me and they did that for free, those arrogant people can
Miele Netherlands take an example and that Imagination that
Arrogance they have left out customer friendly by no means So.
That is why 1 star is too much for the Miele Service Service and to receive
from my and my wife after an ice-cold shower because they do
deserved !!!!!!

Perfect machines, but license plate vgn-64-n drives 50 on 80 roads and 30 on 50 roads, very annoying

Today at the Experience Center in Vianen, for the cooking demonstration, great explanation. Compliments for Lotte-Jasmijn, she has fine selected for us which equipment of the new 7000 series fits our kitchen. Everything neatly worked out and checked in the brochure. Also a personal note on the attached card. Top!

I bought a Miele washing machine about two years ago.
Tried several times to come into contact with miele because my laundry was not washed properly. After calling 3 times finally contact. I think I was on the phone for 1:30 to speak to someone, something can be done about this ....
My complaint:
The laundry is still warm when it comes out of the washing machine and does not smell good, sometimes even musty.
The technician has read the washing machine via a digital system and came to the conclusion that I was not using the washing machine properly. My washing machine also suffered from laundry lice and a jar was immediately emptied and put on the bill. I was surprised that I had to pay a bill anyway because there is still a guarantee on it. But the mechanic said "I have not repaired anything, I have informed you about the correct use of your washing machine" the bill was 130.00.
I am not satisfied with my machine and with the Miele service. I would like to know in advance that if no repair is carried out I will have to pay a substantial bill.
Too bad, Miele, I am disappointed with your service.

Washer seemed dead after we had interrupted the power, after selection menu 5 at miele services fine explanation how we could get him to work again. Thank you

I have experienced the worst service ever with the Miele fashion master. From day one have experienced problem with this iron which hasent been functioning probably.
I Had to pay every time they serviced and even then after few weeks the iron again wouldn t work. Allthough I have been trying to point out for 4 years now to Miele customers service that there is problem with this iron and they need to look deeper to the problem instead of making me pay for the technician every time he shows up there has been nothing done from they site beside sending me the service bills and making sure that I pay. NEVER AGAIN WANT TO DEAL WITH THIS PRODUCT AND THEIR CUSTOMER SERVICE.

Finally a company that puts service at the top. Always do everything to satisfy the customer. No discussion whether it is by your own fault or factory fault, but just repair. Forget siemens, boretti, AEG and other B brands, pay a little more and you get value for money!

Vacuum cleaner parts broke within 1.5 years. Fast delivery and service of replacement parts within the warranty.

Unfortunately Miele is very bad. Already 3 months, it goes wrong with washing machine device. I only have a headache with this washer It seems like stuff are not suitable !! . After a couple of times contact is not helped correctly. if I send a call from one to another. everyone should pay attention with this mark. Bar and angry so. SORRY COLD DOUCH

I am entitled to a cash back promotion but we are now 3 months further and more than 10x contacted. But until now nothing has been received.

Problem with washing machine, now neatly solved by Miele.

I just spoke to someone from your back office. Unfortunately, I have to tell you that I have never spoken to anyone in this position so poorly empathized so far. Also, as a Miele consumer, I feel absolutely not heard and not taken seriously. In the meantime I have had at least 5 original Miele Parquet brushes XL in a reasonable short time, all of which broke after a reasonable short time and each showed the same problem. At your request I sent the last brush to you. The person from the back office calls me back and has not seen a brush but has received the letter that was in the same package, so the problem of the brush was not looked into. Because I did not buy the brush from Miele, but from the local tradesman, they do not want to reimburse the brush. "It was not bought from us". Thus your back office employee. Miele is Miele or not? He also wanted the serial number and the purchase receipt of the Miele vacuum cleaner?! ... I think this is completely separate from the new brushes that I bought all new afterwards. At my request if he wanted to send my sent brush back to me, I was told: "if I can find it" I would like to receive my sent back brush and of course the shipping costs. You have my address details so if you would like to know more, please let me know.

Unfortunately !!!!! after 30 years of loyal service, our Miele washing machine is so broken that repairs are too expensive, in all those years only once has the technician been there for a minor fault. But there is also good news today a new Miele washing machine is supplied. TOP QUALITY !!!!!!!!!!

Our dishwasher gave an error code of f78. Have a technician come over with lead in the shoes. The warranty period was really just over.
Circulation pump had to be replaced and the costs were * not * charged to us.

After 2.5 years the casing of the cord of the Miele Complete C3 Black Diamond vacuum cleaner is already broken in 3 places. So just out of the warranty.
This is very fast for a Miele quality product and does not seem safe to us either! It probably also causes the cord to roll poorly.
Telephone contact with Miele to appeal to non-conformity has yielded nothing. For a new cord reel they not only dare to ask 66, but you can also replace it yourself.
A disappointing 'leniency'.

After repeatedly requesting a response regarding two invoices that I would have received in connection with an order for a door rubber fridge freezer combination, my response request has not been answered since 29-12-2017.

I buy a kitchen with equipment from Miele in Germany. I get (logically) the manual in German. When I ask here for the Dutch manual of these devices you just have to pay. I find that very strange. Didn't I already pay enough for that kitchen?

called 3 times and waited in total ~30min. They decline my call after a while waiting.

Nice building along the motorway in Vianen. Easily accessible. Welcoming upon arrival. Modern decor. Enjoyed training on Miele equipment. The food is perfectly taken care of as always.

For the 11th time in less than 2 years a mechanic has been at the Miele dishwasher. Also special he comes without the broken part at an undefined time. 12th appointment has been made.

Miele there are probably better!

You don't do your best at all in my eyes. In the event of repetition, the technician does not have his affairs in order or cannot rectify the defect himself.

Furthermore, a few years ago I asked for replacement of this Monday morning model.

Unfortunately I get a proposal where I can pay more than the purchase price and you still want to make a profit on your Monday morning model.

In my eyes, your service is below par.

In addition, I work full time and always have to plan a part of the day freely.

12x in less than 2 years cost me 6 days off. These are very valuable days with school-going children that I would rather plan for the school holidays. Who reimburses me these hours?

And yes, as you could have read in my first message, the 12th appointment is already planned! Again, the technician did not receive the part that is in stock on time!

My question Emma is a new machine that just works without failures.

#mielenietmeerdebeste

16 year old vacuum cleaner that still performs optimally. I only use original Miele parts, accessories and vacuum cleaner bags. Suction remains impressive, even though the bag is two thirds full.
Always Miele for vacuum cleaners.

Webstore is amateurish - they cant deliver on time or even keep their products in stock. The only thing that works properly is the payment system - funnily enough they always get their cash.

I moved to new house and ordered washing machine. Website promised 2-3 days delivery. But next day I got voice mail saying delivery is delayed for 6-7 weeks. I've been waiting for 31 minutes on the phone to ask for the refund until I gave up. Terrible client's service. Couldn't be any worse. Avoid it at any cost.

After 9 years coffee maker defective. Best a costly repair but carried out within a few days. Be a satisfied customer!

Lousy customer service: you will not be called back, orders not placed in the system, no one can help you because they all refer to each other. And then react punctually because I expect a solution from the CUSTOMER SERVICE after several calls .... Really not recommended. No more Miele for me.

Welcomed by friendly man but planned repair appointment was canceled because part was not present on the bus. Can happen but strange if the appointment has already been made a few days before. Incidentally, it is also about a common washing machine part! Washing machine, incidentally, not yet 6 months old. In short, not very satisfied and a bit of a shame !!!

The Miele washing machine had an excellent quality image, but ..... that is no longer the case. There are many (crack, break and stench) problems with the aluminum drum cross. This is affected by (liquid) detergents and soft water. The drum cross also makes a galvanic connection with the stainless steel drum. This usually means the end of the washing machine after a number of years, also because no loose crosses are supplied. Miele knows the problem but does nothing about it. In the past, the machines were equipped with a steel cross and never caused problems. So "Miele can do better" .. !! ... have now made it better myself ....
Now a steel cross has been used (bought via marketplace for 50 Euro) and runs like a charm again ... well ... so 2 points ....

Advertising is misleading. You would receive a duvet cover when you buy a Miele washing machine. But not if you buy it 4 days before the promotion date and not on all models. They don't say that on the radio.

I have therefore spent a lot of money on a '' shamella label ''.
I am therefore for the purchase of this device, and also not afterwards, not correctly / timely / fully informed. and this applies to all brands, not just miele.
The label energy consumption washing machines is based exclusively on the eco program. and almost nobody knows that ...

Stop by for a few screws for our dishwasher that is already 16 years old.
Very warm welcome at customer service.
Was offered delicious cappuccino because I had to wait ff.
After 5 minutes, the lady came with 2 screws and was allowed to take it with her at no cost.
I happy and Miele 5 stars to you!

Unfortunately, the Miele webshop is very bad. It has been going wrong with orders and invoices for months. It seems like stuff is not suitable for devices when it is not correct. After payment is not correctly returned to the webshop. Reminder invoices are sent while payment has already been made. So bad and angry.

Called and put on hold for more than 10 minutes. Sales department was unreachable.

The service sucks! My washing machine is 4 months old! Does not work anymore. Appointment for Friday, October 9. But get a call on Friday October 2 that he can come on Saturday afternoon. Later in the afternoon. He first had to go to limburg and then he would come to me. I receive a text message on Saturday that the mechanic would come between 12:00 and 1:00 pm You would also COME TO ME FROM LIMBURG !! But he first went to other places. I called and first they said between 4:30 pm and 5:00 pm and I called again and then they said he was between 4:00 pm and 4:30 pm .. I waited all day! I find this unacceptable. That's not how you deal with customers.
I am 72 years old and they said I can still go shopping. And that the mouteur would wait. But I'm tired now to do that. A whole day waiting for nothing. It is now 4.15 pm and no mechanic has been seen yet. Will be 5 pm. But then go eat
.

Today after 35 years we have to look at a new washing machine. I received good information and explanation from the Miele experence center in Vianen. Neatly helped.
Thank you very much for the delicious cappuccino and the clear explanation.

In 13-8-2010 bought a dishwasher what I thought that will last a long time tested at life of 20
And to 8 years stop that already and call your miele then bless they can do no broken so they do nothing so with me also never a miele in house I better than an unknown brand that ever goes longer

Terribly bad customer service, mediocre product knowledge and poor delivery times. Tip of the week, buy a miele product from another store.

bought a washing machine after 1 week .miele called, someone will only come by in 14 days. I still let you hear how this ends mechanic has repaired the washing machine after almost 3 weeks that this took so long he could not do anything to pay tribute to that man who gets from me 5 stars Miele himself must do it with 2 it is well resolved there not but 3 weeks is great

After having sent an email twice and have been on hold for half an hour at Miele Professional but have given up.
Think we are going to do business with someone else!

We decided to do the whole kitchen with miele. However, try to reach miele all morning. But it doesn't work very well

worthless service.

Our dishwasher did not work anymore. error code f84 ..
mechanic visited us on October 29: the dishwasher's pump is broken. (Nothing reported about a possible faulty crane splitter). Replacement pump costs 700 euros. Mechanic then immediately sent a quotation for a new machine (1269 e). New machine quote accepted.
Nov. 5: our babysitter lets the engineer in. new machine installed and old ones taken. When I get home is the open kitchen, new dishwasher is connected to the steam part of the crane splitter because of the mechanic part was broken into the dishwasher. The (Miele) steam oven does not work now. advice: "Call a plumber"
Called Miele with a complaint about this. Service Ms van de Miele says: "this is not how we do it, sir, it is being solved"
18-11 mechanic visited: nothing solved. Mechanic finds that part of splitter does not work and says: call a plumber. I do get a bill of 65 euros.

Purchased an expensive Miele washing machine 5 years ago, can now be scrapped, repairs are very expensive, can only come in more than 10 days. For me NEVER a Miele again, I am sick of it ............ I still have to say that I and others notice that Miele does not respond to any review, it would be Miele if they would delve into how long the common man has to save before buying such an expensive machine, in the hope that it will last for years. After all, not all of us have become millionaires on the backs of others by selling bad wares dear !!!!!!!!!!!!!!!!!!!!!

We have been here to gather information about a vacuum cleaner. We were helped well and received answers to all our questions, after which we could safely order the right vacuum cleaner.

Very cool location, decorated in a flash. Great rooms for events. Great food with class. Recommended!

Warranty at Miele is hard to find! 10 year warranty on washing machine and heat pump dryer! You buy a Miele, because he has to go 3 times as long, but less than 3 times as expensive.
And then a foreign mechanic who always complains that you are washing too much. According to him, you can not dry or wash more than twice a day! You clearly ask when selling this product. It is also nowhere! not even in the service contract! This foreign engineer always has a comment about the use. It is best to wash and dry once a week. Says this MECHANIC! So with this advice, MIELE will sell fewer products !!!!!

Top showroom with the most beautiful cooking school in the Netherlands.

A real experience, followed a nice cooking workshop.

Great, we have received very good information about kitchen appliances. Really great. Highly recommended!

As a white goods mechanic I advise people not to buy Miele anymore, many people buy it because they have good experiences with their old appliances when they still knew what they were making. Washing machines, breaking drum crosses, new machine control PCBs knock off the "fets" that control the motor. Miele always blames the customer, parts are way too expensive. In short, do not buy a Miele

I have always been very well helped by Miele. Now again. My next washing machine will definitely be a Miele again!

What a service this is, make an appointment with the operator when a mechanic could look at my washing machine.
I received a text message on my mobile the day before when the mechanic will come by and never had a text message.
Then the best thing is he the mechanic had visited me at 7:30
and I was not at home and called me 3 times and put a note on the box saying that I was not at home, I didn't find a note on the box
at 7:30 am when I went to get the newspaper. Didn't I see a mechanic's Pancake because then I should have run into him.
They checked it out with Miele and we were right he was not
came to our door, because it is not called the address.
Miele solved the problem, it was not a mechanic
with enormous imagination and frenzy how great he found his own.
But because of the silly mistake of Planning Van Miele who did not keep his appointment, I have to take an extra day off again
I lost 2 free days of work from my job.
Many appointments go there and are by telephone
not reachable and that is annoyance number 1 and they do not understand that there.

After having bought that nice steam combi and realizing that it is quite extensive , I decided to go on a course in Vianen for the tips and tricks.

Was very pleased! I am so very happy with my oven ... And with Miele. From the dishwasher to the iron; very, very satisfied. (It is a bit more expensive, but the devices have been thought about)

Now bought a Miele dryer, really thought quality now! but just debris. After 3 years, it will immediately stop (remove fluff) while it is completely clean. It stops every 7 minutes. Called several times with Miele internal program adjusted so that he can no longer indicate it! guess what, he stops again. I say a service technician costs around 200, - without equipment. I say that 1,000, - thing I kick out. Just buy a Whirtpool that stops after 5 years and costs only 325, -. I never say 1x Miele for me again. !!

Best regards
Fam. Vevers

Do not buy extractor hood DA6096WRVS, poor design and construction. Back wings do not clean and filter does not fit in dishwasher. Ask Mrs. whether it wants to present how the extractor hood and the filter should be cleaned. She likes to do it for.

Service is expensive. 30 years of satisfied user of Miele appliances. A plate was broken when cleaning, a decorative plate with the Miele brand on it. I thought that Miele will want to send it for free, that can not be a problem a plastic plate. But no, it should cost 114.85.

I have 7 built-in appliances from Miele in my kitchen.
The equipment is now 6 years old.
The 4400 euro steam oven no longer works
The Nespresso coffee machine no longer works even after 4 years
The wine fridge also no longer works properly
Customer service Anouk the manager of customer service does not want to provide service because they have only visited me three times for these problems, so that something breaks is normal in 6 years according to Miele In my previous home I also had similar problems with Miele equipment. be warned don't buy Miele equipment, their slogan is Miele for nothing, there is no worse

Once a miele never a miele again.
Then it's not even about the product itself, but the enormously lousy "service".
After the purchase of a wdd030 8kg machine, the hassle started, the machine made a huge rattling noise.
Called Miele and she advised putting the machine on concrete, so said unfortunately done without result.
Then the telephonist sent a mechanic along during his visit, he tightened a screw behind the door and set the machine to something else.
He also found a ratchet from the soap box and the filter cover, so he ordered it and another engineer would come and assemble it.

A week later there was another technician on the sidewalk without soap box and filter cover, he has reset the machine and tightened the lock nuts (had the previous mechanic forgotten ??).
After washing a laundry with a large cloth in the drum, he left again (without replacing anything).

When I turned on my weekly laundry the following Saturday and it started to spin, the sound was again present, so I immediately called miele again.
The telephone operator I then got on the phone said that the problem was solved and that it is a product feature!?!?!
After 5 to 10 phone calls, I was finally able to make an appointment for a technician again, which is strange because if it was a product feature, the risk was that I had to pay for the repair myself, I also indicated several times that I wanted to bear the risk because of this just really could not.

In the end I was so disappointed that I disposed of the machine and bought a Bosch washing machine, which makes no noise! what a pleasure!

What is bothering me so much is that if you indicate that you want to bear the risk, they will not want to send a technician.
And that the first mechanic has ordered and written his parts, and the second mechanic who completely ignores the fact that the machine is good.

Poor price-quality ratio. Very expensive but hardly a guarantee.

Purchased an above average expensive washing machine, with a delivery time of one week. Called after 9 days yourself. The device was still in Germany and the waiting time was 2 weeks. Then I had to deal with the external carrier from Miele, who claimed that I was not at home at the time of delivery. This is not true!. The machine was then taken back to the depot to be planned again for delivery two days later. So a machine with a delivery time of 7 days will be over 2.5 weeks later. MIELE says it can do NOTHING for its customers. So as a consumer you can buy a machine from them, that is all quick and easy, but then you are treated badly by a transporter and MIELE pulls its hands off. And that calls itself a TRIPPLE A brand. "Miele there is indeed a better one" .....

Very good service from Miele. The dryer made a louder sound. Although this was just outside the warranty, it has been remedied free of charge. It was also very easy to report this and the appointment was arranged within 1 week. He is now running like a sun again.

Worthless service! A non-working induction hob for a week and have to wait a week for repairs. Device is less than two years old. Never again Miele for us.

July 6, 2018 at Miele, because the collector of our vacuum cleaner was broken. During the wait I was provided with a delicious Latte Macchiato (see photo) and after about 10 minutes I received a completely new bin for free. Never seen such a great service. Chapeau!

A lady from customer service has just been on the phone, introduces herself nicely, but her thinking ability is below zero. A Miele center that has been approved by them has carried out a check, but yes to really know they should check it again (problems with our washing machine) yes but that costs you 130, - costs sir.

Tasty than first 60 for that one company now for this one. This is ridiculous.

Ff seriously, do not buy your washing machine here, they will not think along with you.

Ask your info how to make a door of a dishwasher. The only thing they do then is to sell you a mechanic.