Kirk was on top of things, he was honest, kind and not at all pushy. I appreciated working with him very much! They did everything they could to get me the best deal and put me closest to my budget. Everyone was really friendly and relaxed, not the experience I expected but very much appreciated! Thank you!!
Every aspect of our service was outstanding. This review comes with a strong positive recommendation!
This is the 7th BMW I have purchased over the last 18 years. Always a pleasure dealing with them. People have changed over the years but the ethics are the same. Just picked up my new car last week. Thanks especially to Justin Hamlin, Rodney Scultz, Joe Tate, and my Service Mgr. for the last 18, Mike McCornack.
Have never had a bad experience here! The maintenance takes about an hour on my saturn. But, the great attitude, honesty, and friendliness of the crew, counters the wait. They have answered questions when asked or looked into them and called with info later.
Top Notch customer service. We really like their experience with the staff from A to Z everyone was helpful, nice and attentive. The vehicles are beautiful by the way.
Awesome experience, vince was very nice and helpful
Absolutely no complaints with our buying experience, including everyone we met through the process
I spotted a special used car on the BMW lot, not looking for a BMW. Well, we did drive through because my significant other was looking for a preowned BMW. We spotted the 1998 Mustang SVT Cobra Convertible and stopped for a look. I was sort of in the marked for a sporty daily driver to replace my Mercedes SLK230. We took it for a drive and I was quite interested, though hesitant since I hadn't sold my other car yet. Joe Pedrojetti suggested I take it home overnight! Anyway, I ended up buying it, financing it. It was the most pleasant used car buying experience I have ever had! Left the next day with a clean car and a full tank of gas! Of course we'll continue cruising the lot for my sweetie's car :)
Very well run, and kind folks doing their job. Love the product, and they understand why we would get another from them.
Called and let them know I was having an electrical issue. I was just driving through Medford. The service crew got right on it and I was back on the road in just minutes!
Everyone was on point, polite, quick and efficient. Very happy with my service!
I have been coming Medford BMW for service for 10 years. Between the quality of service and amazing customer service I will never take my cars any where else.
Had gotten my car from them awhile ago an been to busy to look at it but I'm missing a couple peices from my motor an air intake, I was surprised since they charged over 200 to look at it but didn't fully put it back together entirely
Have had excellent experience here in the past. Not today! Made appointment last week for today because a loaner car would be available and I could do errands while I was in town. When I arrived for 9 am appt, no loaner car was available and I was told that the diagnosis would take 1 to 1 1/2 hours! I took my key and left. Waste of time (I drive 40 minutes to get there). So disappointed!! The service guy was nice, but they made no effort to remedy my obvious distress.
I live in california so the initial contact was via e-mail and phone. My sales rep was curtious and professional as well as prompt. When i arrived at the dealership to test drive everything was ready to go and there was minimal waiting time. With the help of Marcus (sales rep) everything was easy and straight forward. Found exactly what i wanted at a fair price. The financial rep was thourough and well knowledged which made me feel even more comfortable when i actually started signing paper work. Ill be back to purchase my next car for sure! A++++
Update: I recently had an issue with my tires which is covered by the extended service agreement I purchased with the car. I purchased only a few weeks ago so the warranty company didn't have me on file. I was able to contact the financial rep I dealt with before and his level of customer service was phenomenal! Within a few hours he had it all sorted so I was able to have the agreement cover $125 for each tire I needed replaced and get me re-embersed the $80 charge for the 24 hour road side assistance which is also part of the package. So happy I listened to him and purchased the fully comprehensive extended service agreement. Many thanks to Jeff Burney and everyone at Medford BMW for a stellar performance in customer service!!!! I am truly amazed and even happier with my decision to go there to purchase my car.
Respectful and very helpful and very nice place in very courteous
Always good service won't take my car anywhere else
From sales to service to parts, everyone has been outstanding. I am thoroughly happy and satisfied with Medford BMW!
I bought my Lexus from BMW of Medford and although I like their sales people, I have not had the best experience with their service side. A week after I bought my car the breaks started squealing, I took it in to get looked at and they said it wasn't part of my warranty for them to fix it. After I told them I would just give the car back because it has only been a week they decided to look into it, which they said they fixed, but after driving it off the lot it started making the same noise but worse. I had to go back in to get it fixed. Yesterday I came in to get my oil change and they told me I would have to come back tomorrow since I still needed to drive 8 miles before I could get it changed even though my car said it needed the oil change. If it was 20 miles sure I would understand a little more, but 8 miles when I have a lifetime oil change.
Medford BMW-5 STAR Rating in all areas!!
Pleasant, enjoyable car buying experience- "no pressure" salesmen- exceptional, personable staff- excellent product knowledge-Thank you!
As always, Medford BMW treats you like one of their own. They are always very helpful and friendly.
By far the best servicing experience my family has ever had. Took our Cooper in to get a belt replaced, and not only did they get the required job done in the correct time frame, they also took the liberty to fill up all of our fluids, and vacuum the interior. Will definitely be going back for another service, if necessary. Highly recommend.
12/14 New X5 my dream car!
Its beautiful X5, and I love this place my sales guy was Justin and he was amazing. He is super friendly salesperson and top notch. If you want a great car coming here is seamless purchase. Lilian finance manager is so nice. We have purchased two cars here, and I will come many -- many more times. I really can't say enough positive things about Medford BMW. Justin has honestly made this the best purchase we have ever done. The staff is super friendly and professional. This was awesome deal and beautiful X5. Did I say I love my new X5 love love.
I didn't expect to purchase a car this day. However, going and looking at used BMW was so easy here. The sales person walked towards us and we were like oh F... Here he comes, but I need to say Bill was great. He wasn't pushy and the great thing was he knows his stock. We looked at a used BMW and being 6'4 I didn't think I could fit comfortably but that wasn't the case I did with lots of room. This car is amazing to drive and I'm so glad I purchased it. What a great group of people to deal with at BMW medford.
If I could give then more stars i would. Every single person we came in contact with from sales to finance was amazing and professional. They we so helpful and kind. They worked so hard to get the best vehicles and deals for our family. Joe Tate was fantastic and really has a great team that he should be proud of. They made lifetime customers out of us for sure!
Friendly sales process. Nice staff, especially Joe. Car was supposed to be the thoroughly checked but only three stars due to problems with 2015 X1 - alarm system does not work fully , diagnostic trouble code not cleared left from previous service. Fortunately remedies to covered by warranty (different dealer to do the work). Sad because a lot of good work on the sales side was negated by sloppy back-office technical operations.
Got my MINI serviced here. Nice to have it done here instead of driving to Portland.
Everyone was friendly, professional and excellent to work with. Our salesman Vince was top notch!
Medford BMW is a great dealership to work with if you're in the market for a new BMW. Last year I spent months trying to order a high demand M car from other dealerships in Oregon with no luck. Bill Courtney secured the car I wanted in about week, made all the arrangements for European Delivery, and kept me updated on the status of the car during the entire build and shipping process. I couldn't be happier with my purchase experience. They'll definitely get my business when I buy my next BMW.
I purchased a truck from this dealer several months ago and have found a couple of large items that they knowingly hid when selling the vehicle to us. The first thing we found was that after washing the truck a few times the hood started looking dull. It turns out that the dealer had detailed and waxed the hood to hide the fact that there was no clear coat. I was told by another Lithia employee at another location that this is not too uncommon. Another huge issue we are now having is that they did not disclose that my truck was originally from Canada which has caused us a ton of issues as we have tried trading it in (at Lithia) for another vehicle. They said the truck isn t worth as much because even though it has the deluxe package (LTZ) it isn t the same in the US and is missing some US options. Another dealer told me that the other issue with Canadian vehicles is that they can t offer an extended warranty to whoever they sell it to because it is a Canadian truck and a warranty is not valid in US. So a truck I bought at Lithia at a premium price because it was the high end package they are now telling me they won t give me nearly as much as the trade-in value Blue Book says it s worth, although the Kelly Blue Book is what they based my sales price off and showed me when I went to purchase it, because it s Canadian and needs the hood painted (the two things they hid)! I m very disappointed in the deceptive practices by what we perceived as a higher-end dealership. Can t conduct business unethically like that and expect repeat customers.
Medford BMW, Joe, and BMW make an unbeatable combo. Driving a BMW is an incredible experience but I can't believe the service level of BMW Medford and BMW ... they have gone to a level of consideration that just isn't found in many places anywhere ... in the world. They are out of this world!
Bought my car there and haven't had any mechanical issues what so ever! The service department are all friendly and understanding. Great experience with them and definitely recommend anyone looking for car services or intrested in buying a car from them :)
If your bmw has problems ! You must be find Mike-McCornack | Service Manager with Brandon Martinez !! They are professional !! Best kindness!! Fast ~ !!
Mike and Brandon still on your side !!
Mike and Brandon still help you lot for you !!
Mike and Brandon still honest peoples !!
My sister and I have 2012 - 750li we Asian like South Korean even I'm speak English not well but
Mike and Brandon always best smile with best kindness for my family !!!
Hight recommend international buyer !!
AND If you need bmw or any used car please
Go to medford bmw and find - Joshua Gregorio best
Kindness !!
Bmw Medford always professional inspiration all car !!
Great service!!! Great buy!!! Eric was great to work with.
Dot to test drive a 2014 Jeta. It was really nice as far as acceleration and braking but i didnt get to open it up very much because obvious resons. The people here really know how to help you find what youre looking for in a car. Five strars all day long.
Very impressed with the BMW service experience in Medford. Mike McCornack has a great team that reminds me why I want to get another BMW for my next car. Excellent service!
Very friendly and courteous. After showing up for the factory recall appointment they didn't have the part in stock. They recognized that I had taken time out of my day for this and actually came to my place of business to pick up and deliver the car once the part was in. Thank You :-)
Love this place! Bought my malibu and they were more than willing to help with what i wanted payment and car wise!!! Will be coming back. For my next car!!
We were treated like family at Medford BMW. We were very pleased with the experience.
Excellent customer service with little sales pressure. Dealership and all employees treated me with respect and utmost customer care. Thoroughly explained the product and made me want to buy it (530e) on the spot!
Great place, love our car and Vince (our salesman) was (is) terrific.
Mike in the service department saved the day. While traveling from Portland, OR to Monterey, CA on a rainy day, my rear drivers side window would not go up due to a failed regulator. Mike understood my concern, showed empathy towards my situation and was courteous. During the initial inspection, another problem was discovered that could have left my family and I stranded. All problems were fixed promptly, my car was given to me nice and shiny and we continued our travels with peace of mind! We appreciate you Mike!
Our beautiful golden anniversary 2003 Z3 M series spent 3 months at Medford BMW due to rodent damage after just a week outdoors. $8000 later, It finally was drivable enough to get it 70 miles home but top would not go down & xar would not start again. The antenna was missing. We had to register it as salvage. Months later we rewired it enough to get it running & manually lowered the top. Then found the boot in our trunk would not fit. It was not the boot that went into the shop with our car. Not impressed.
a last straw.
Classy operation. Ended up not buying this time around but Chris was most helpful in helping me weigh my options.
Everything was a great experience. The service manager went out of his way to get the work done in a timely and expeditious manner. The technicians found a fix for my problem which did the job in a cost effective manner. The service department was very thorough in inspecting my vehicle and the detail job made the vehicle look like new. Kudos to the team at Medford BMW.
Everyone was very professional and courteous. We were taken at the appointed time and no surprises. Thank you!
This is the best BMW Service Department on the planet. Mike McCornak and his team are professional, courteous, and always go above and beyond what you expect.If there is a National Service Department of the Year from BMW, no one deserves it more. I am an actual customer with 3 vehicles from Medford BMW and NOT a paid reviewer.
Don't get your car serviced here unless you want to spend 3 hours getting your oil changed with no apology. I did however receive lot's of excuses about how much time it takes to do an oil change and that it is not always fast. You are better off going somewhere where people value your time enough to tell you your oil change will last longer than 1.5 hours and at least offer to buy you lunch for the inconvenience.
I've had my BMW serviced here for the four years that I've owned it. The staff is very knowledgeable & professional and no nonsense. I've known the service mgr Mike since highschool and his department is top notch. If you have the pleasure of owning one of these machines, don't take it anywhere else in the valley. There's a reason this dealership keeps winning National Service awards - it's Mike and his crew.
The service provided, preceded by the explanations was exemplary. The information of what was done was full and complete, and the car has run as a virtually new car since service completion.
The team at this location went above and beyond to help me!! I can't thank them enough I had a mini cooper that was made before BMW owned mini had so many problems with
car. Between the sevice center and sales team they got me out of my mini and put me in a BMW thank you Bill Courtney and James Moon for all your help so happy!!!
They made it easy to schedule an appointment, I showed up and they explained to me everything they would do for my car and they went above expectation and really made my experience worth while. I recommend Medford BWM to anyone.
Great service! My experience at your shop is what I expected and received, plus a feeling of confidence in your service performed. Thank you!
Brandon is fantastic! He did what he could with a difficult situation and he was very kind while doing so. In fact, everyone, I had an opportunity to speak with was very polite and helpful.
Great overall experience - no pressure put on me to make a purchase, very informative and helpful throughout the process, and excellent customer service beyond the date of purchase.
Super friendly, easy and seamless buying experience, thank you!
I always get exceptional service, far beyond what is expected. Great job Medford BMW!
Everyone that helped us went above and beyond our expectations. Best car buying experience we have had! Thanks guys
There are not enough superlatives to describe what a quality dealership Medford BMW is. The experience that my wife and I had purchasing a vehicle was outstanding. Vinnie is an amazing and highly knowledgeable sales professional. My son bought a car there that ended up having a really fluke issue that was no fault of BMW Medford, yet sales manager Rodney Schultz, service manager Mike Mccornak, and general manager Joe Tate made herculean efforts to not only meet my son s expectations in a challenging situation, but far exceeded them. They went way above and beyond for him. My family has had a lot of experiences with car dealerships, but none have surpassed what we have enjoyed at Medford BMW. Our son lives in San Francisco, but will always make the drive to Medford to enjoy what Medford BMW offers to their clients during the sale, and after the sale.
Brandon was professional, courteous, and kept me informed every step of the way during my recent service experience at Medford BMW. This was my first time working with their service team, and going forward, my wife and I won't be going anywhere else.
Car shopping/purchasing can be time consuming and tedious but Joe made sure it was enjoyable none-the-less.
Josh was very helpful with my door lock mechanism fix. I really appreciate the time he takes whenever I come in to help solve the problem.
As always the service department was excellent. Everyone is friendly, helpful, and professional. They gave me a loaner vehicle and I was able to pick up my car the next day. The whole experience was great!
Excellent customer service, very low pressure sales people, easy paperwork session with the finance manager. Love that place.
Definitely a whole different buying experience from other dealers in the valley.
Probably looked at 10 or 15 BMW'S on two different appointments and wasn't feeling pushed or forced on one that didn't match my wife.
Special Thanks to Morgan,Eric,Joe and the service department for making us a part of there BMW family!
Thanks again Medford BMW for making us extremely comfortable and satisfied with your customer service.
Always get personalized and prompt attention. Service Manager Mike M. is always a pleasure to work with. Thank you!
Friendly and fast service. Always fun to look at the cars!
Medford BMW will treat you very well bend over backwards to make your experience a great one James Moon is one of the service advisors and he knows his job thanks Mr Moon
My wife and I were in the middle of a 500 mile road trip to go see family for Thanksgiving when our car suddenly decided it would be of more use as a large paperweight. Luckily we were able to find Medford BMW about an hour away. We called, and they very kindly found time to fit us in that same day even though it was the day before a holiday and they were clearly busy. Not only did they manage to get us in, they had the car up on a lift within about 30min of arriving at the dealer and had diagnosed the problem. However, because of the holiday it was going to take them the better part of a week to get the necessary parts and get them installed. Our service manager, Brandon, was absolutely awesome. He arranged for a loaner within about an hour so we could still make our holiday trip and then kept us in the loop over the next 5 days step by step as they got the repairs taken care of. He gave us a date and time to come back and pick up the car and true to his word we showed up, grabbed it and signed some paperwork and were back on the road headed home within about 10min.
I truly can't recommend these guys enough, Brandon in particular. He saved our holiday, and we don't live in the area and have never been to this dealer before. Truly blown away, so much so that I may consider making the trip back down to buy my next car, and I live in Washington!
Joshua, went out of his way to make the sale, the maintenance side and manager backed him up. The experience with Medford BMW was pleasant and I will buy from them again.
Took my e38 in to get my amp coded because it was replaced with one from an e39 (same system, different number of speakers) told me it couldn't be done. They didn't even attempt to do it! Took it to Boyd Motor Werks in Portland, it was done in 10 minutes and for free! Unless you have a new bmw with problems I don't recommend going here. Any indy shop is better.
Took my 2015 Mini Cooper S in for an oil change and spoke to the service manager about my air conditioner not seeming to work properly. I had it up to Portland for it's 10,000 mile service in November and told them, they found nothing. Medford BMW said that they would check it out. Stated that the air conditioner didn't seem cold, could not find a problem, but went ahead and gave it a boost of Freon(?) and it is way cooler than ever before. They went above and beyond! Great customer service and didn't even charge me. THANK YOU so much.
Everything was completed not just on time but early. Appreciated, once again the loaner car to take care of several appointments. Being from out of town, your service center makes the experience seamless and without stress. Thanks again for all your help over the many years.
You need Vince Newman in your back pocket. He will find you the vehicle that you're looking for and his finance department makes it happen. Quality cars, impeccable service, and you will find yourself coming back to Medford BMW every time.
Very good service
We went in for 2 recalls which were promptly executed but we also got a full complementary car report !
It was during the pandemic and although they mentioned they couldn t offer the complimentary car wash, what a good surprise we had when our car came out all washed and cleaned !
Brandon and his team were very proffesionnal answered all our questions and have been very responsive in our follow up.
This is exactly what you expect from a brand like bmw : good stylish reliable cars with great service.
Highly recommend !
Tim Brogan was awsome so was james I even get to drive away with a clean car highly recommended
Great experience with a used car buy. The whole staff was very friendly, helpful, and I was really impressed with the condition of the vehicle and the extra work they put into it. Would recommend a purchase from these nice folks!
I've always had nothing but great experiences at Medford BMW. From buying my car to inspections and wiper replacement, it's been great. The service and parts departments are super friendly, quick to give you their attention and listen to your every concern.
I plan to trade in my current 2014 328iL for a newer higher model in the next year or so considering how pleased I am with them.
Rob @ #dropzonespecialties
Everything was amazing!! Went to the dealership to just price out a new X5 and ended up driving off the lot. Everyone was incredibly helpful. David, Andy, and Lillian were all great. They worked with me and made sure I had the best deal. I told them my budget and not only did they make it work, but they went above and beyond to make sure I had the best rates.
I even joked about having to drive down from Seattle to Medford every time I need to get it serviced because of how great the service department is as well. I was so happy with Tim and Eric s level of service they provided with getting new run-flat tires and the roof racks installed on my X5. Tim and Eric truly went above and beyond as well as David, Andy, and Lillian.
Ive never bought a new BMW. though i own LOTS of old ones. And brandon in service is extremely knowledgeable and helpful.
When my local auto parts stores let me down the parts counter here can bring up diagrams and get any nut or bolt you could ever need. Yes it is a bit more expensive but the quality of service is well worth it.
Pro tip. HAVE YOUR VIN HANDY. These guys want to get you the right thing the first time. Bring a VIN and they will not disappoint.
Service was great. I had a nice loaner and the work was done on time.
medfordbmw.com
