Medford BMW Review

Considering the fact that I didn't purchase my car at Medford BMW (I purchased it from Concord BMW in 2003 when we lived in the San Francisco Bay Area) and the fact that I don't have my car serviced at Medford BMW I was still treated like a valued customer. I brought my car in to (finally) have the front passenger airbag replaced. Everyone I interacted with was professional and courteous. Getting my car back sparkling clean was an added benefit (and very much appreciated).

I just bought a 2018 X5 50i M Sport. Not only did I get a great deal but the customer service was fantastic. Joe was my salesperson and he was very patient and easy to work with. I did the delivery with their BMW Genius, Tim, who knows everything about their cars. Even scheduled a follow up with Tim to answer some questions that came up after I did the initial delivery and he was happy to help. I highly recommend this dealership whether you are looking for a BMW or a nice used car. This dealership feels very warm and inviting when you visit and I find myself just wanting to hangout there.

The usual exceptional service. Mike and his department are always a pleasure to work with.

Vince our salesman was great! He helped me over the phone and was able to come too an agreement before driving 9 hours for the purchase. The rest of the staff were friendly and easy to work with. They made the prices easy and simple!

Overall great experience. Love the car and the new location.

The guy who helped my friend was very kind of nice and seemed down to earth

The Best experience I have ever had! Bill Courtney is the one to see! I will never buy from anyone or anywhere ever again! sending all my friends and family! Thank you! Darlene Hall

I am very pleased with my purchase and the staff were extremely helpful.
I will recommend you to others.!

I work for a dealership in Klamath Falls and see a lot of different dealerships. The Medford Bmw service department is the absolute best service department I have ever seen! They have bent over backwards to make sure I get taken care of and are going out of their way to make sure everything is perfect for me. They also have a very nice staff that remembers my situation and name on every occasion! Once again absolutely wonderful department! I will always go here for service.

The only day that we had to come in was Sunday. Even though it was his day off Joshua came in to help us. He was so sweet to our Granddaughter that is 2 1/2. She was smitten! He made sure we were comfortable and even got me a better interest rate than I expected. I would definitely do business with Medford BMW again. They made the experience the best I have ever had.

I had a great experience everyone was very nice and helpful on all my questions.

Yes my name is David Douglas and I would like to say BMW was great they all helped me out very much to text I think James Morgan and all of them I can't remember the other lady's name but they were just all great people thank you so much BMW

Morgan helped me with selling my car through KBB. I super appreciate it because she was so kind and talked to my bank until the deal was settled. Thank you so much!!

Excellent Service, Very Helpful and knowledgeable.
Thank you very much.
Brandon Martinez was great to work with !

I hesitate even giving them one star. Worst experience ever! They incompetently "serviced" my brakes. Called them to voice my concern over the feel and sound of my car. Received a condescending reply and was told the soonest they could get me in was five days later. Well, I didn't make it the five days. I got a off the freeway with a terrible sound and no brakes! Put my life and others at great risk. So scary! They towed my car, had it for ten days, repaired damage to my car including the wheel, no communication from them, and no apology. Finally, went in to pick it up, and the odometer reads 1,800 miles since they took it in for sevice. They cannot explain this mileage. A friend of mine also had a very similar brake service experience. Just dangerous and negligent! The worst service ever! I don't trust them and neither should you.

Awesome!Mike is like a brother to me!always willing to help a lady!

Brandon is always courteous, professional, and informative when dealing with clients.
Did my own research regarding AWD and complete tire replacement when one tire is punctured; insomuch this thoroughly supports the dealership and manufacturer recommended care for BMW possible drivetrain issues in the future.

The wonderful people of Medford BMW earned an Exceptional Performance Award for their 'exceptional' service! The employees who make up Medford BMW go above and beyond for their customers and deserve to be commended. It's always a pleasure to take my car in for service or stop in to check out what's new.

Mike offers the best customer service I have received from an auto servicing place. He knows me by name, he remembers me, my car is washed every time I take it in, and they always check to make sure I am happy with the results. Thank you Mike.

I highly recommend Lithia Medford BMW. I purchased a car from them last week and the process couldn't have been easier. My sales agent was Kirk Lemley, he was knowledgeable, helpful and fun to work with. From start to finish all my questions were answered and I was comfortable every step of the way with the purchase. I definitely recommend this dealership and especially Kirk, to friends and family.

Service was bad. Left my car unlocked in the parking lot

James at the service department made sure my needs were taken care of. I have had nothing but positive experiences with both the sales and service staff. Everyone is friendly and ready to help where needed.

They went out of their way to help us! Professional, friendly, top notch service department. Our 335i was washed up, items fixed and ready to roll when I pulled in from Klamath Falls. They went above and beyond as far as getting us a loaner car. We drove a brand new 2018 x5 home to Klamath while they worked on our 335i! Now that s service!

I have always had the best experience from buying a car and servicing especially the service department their are always nice they do excellent work I have had my yaris for 3 years never an issue.

Girl at the front desk is rude. Most and all her answeres are I don't know I can't tell you

Great buying experience. Low pressure, salesman worked hard to get us in a beautiful car. Car was detailed nicely, clean, and full tank. Finance and paperwork went quick and smooth.

WORST EXPERIENCE EVER!!!!!!!!
I have been in contact with Bmw repair with a man named James. My toddler daughter lost my car keys of my brand new car. I've had this car a week! So naturally I'm very upset already. I called on friday and of course it wouldn't be in until monday, fine whatever I'll wait. well the guy told me all I needed was the title and my ID. Well the title is newly signed over to me and I don't have the other one yet with my name, only my signature and the previous owners. So not only did I have to get the previous owner to give me his license to make a copy of it but i sent mine and the title. Now most of you know that when sending a legal document or faxing one (or making a copy) it will say void on the duplicate because they don't want you making copies of them. well apparently lithia didn't know this and accused me of basically stealing this car and practically refusing to help in a timely matter. wouldn't even call me after several hours to let me know the paperwork didn't come thru. when I finally got back a hold of them after sending them everything now they are saying they can't take my wells fargo debit card!!!!! I checked on my end made sure the funds were there and they were definitely there... well finally I called someone else and they were able to take my info and get me a key expedited and were very kind. I am so disappointed i was nearly in tears with how awful I was being treated. I'm a very loyal customer and they could have acquired many years of service.. I will never forget this... I'm so hurt...

Very polite and knowledgeable staff. We bought a car through them and they handle all the DMV paperwork so plates get mailed to you. I didn't feel over pressured to buy a car now.

This is what I give them when it comes to buying a used car from them. Do not buy from them. They will tell you the car has been checked out very well but the first time I drove it the brake stuck and had to go into the shop also had other problems with the car that arose shortly after buying the car. There are SOME people that work there that are very nice and the peopke in the service department I give a five but I do not recommend you buy a used car from them as they will cheat you and then you will be stuck fixing the problems you never should have had to begin with. There are many other places you can buy a car and the dealers will care about your happiness and keeping you as a customer but Medford BMW is not one of them. ALL they care about is grabbing as much money as they can get from you and giving you as little in return as possible. They sell bogus used cars. Buyer beware!!!!

Kelly is AMAZING! She doesnt pressure her customers to buy! Highly recommend

Joe Pedrojetti kept us informed and updated throughout the transaction. Consequently, there were no misunderstandings or surprises. The car was exactly as it was represented, and we are very pleased with it. Tim Grogan, BMW Genius, delivered the car to us and was thorough, good natured and most of all patient and understanding with us as he navigated through operating instructions on the car.

The entire team, from sales to service, consistently strives to provides prompt, courteous and HIGHLY knowledgeable customer service, frequently going above and beyond to exceed customer expectations... which, ironically, is exactly the experience you expect to have at a dealership of this caliber.
Neither the experience nor the coffee bar disappoints!

18 years of business with Medford BMW - recently purchased another "brand" and Medford BMW service is HEADS above the competition! In fact I just referred a friend to them when asked which vehicle I loved the best - both are good, but the SERVICE @ Medford BMW is TOP SHELF!!!

Was turned off by the sales man as soon as I stepped out of my car. It is not ok to tell a customer what they should or should not like.

Great experience buying a car, our salesman Joe Petrogetti was friendly, very knowledgeable about the car, not pushy. I highly recommend buying a car from Medford BMW, even if it s not a BMW. Of course it s better to buy a BMW!

Awesome dealership, thanks to Kurt for showing me the BMW, sorry we couldn't work out a deal, maybe next time

All members of the Medford BMW team were a pleasure to work with. Would definitely recommend them to others and would work with them again even though I live 500 miles away.

Excellent service; fast return on repairs done to vehicle than originally told, courtious staff. If its lunch time, stop and grab some food prior to arriving, there are no food places in the near vacinity.

Exceptional service as usual. My car, a beautiful blue 2012 335i and had them give it a BMW "SPA" which is an exhaustive detailing service. I do this twice a year and the team at Medford BMW gives me back a car that looks like it should be on the showroom floor!

So, take the time to bring your car to Medford BMW. They will treat you like family...both you and your car!

Exceptional customer service and reasonably priced maintenance.

Always a solid experience with the service team! Thanks for keeping my BMW happy and healthy on the road, guys.

While I have purchased many vehicles over the years, my wife and I have to say Medford BMW and especially Joe P far exceeded any previous experience. In spite of the distance we would definitely consider purchasing future vehicles from Joe at Medford BMW as they had set a high bar to meet.

Friendly, helpful staff. Prices are a bit high (not unexpected for BMW though)

Great people working there good service and nice cars

My salesman was Joe Petrojetti and he made my purchase the best experience I have ever had in purchasing or leasing an automobile. Very knowledgeable and easy to talk to. A good listener , caring and has a great sense of humor. I will definitely recommend him to my friends and family

Wife and I purchased a new X1 here yesterday. I have bought many cars, and this was the BEST buying experience ever. Just phenomenal the level of service we recieved. We are new BMW customers, and this experience will keep us as lifetime customers. The BMW genius program is awesome, going back next weekend with new questions, lol. Thank you Medford BMW for treating my wife and I like royalty. Wonderful customer service is an endangered species in most places. Not at Medford BMW. Many thanks to all the wonderful people there.

Great and friendly staff, easy transaction. Flexible and courteous. Thank you, love my M240!

Great experience buying a car from these guys. Justin was an amazing sales person. No hidden charges, no up selling costly options, not pushy. You get what you see. Thanks for making our experience seamless.

We were in town visiting friends and dropped the car off to have it checked, and new wiper blades. Since our drive was from Prescott, Az to Medford, and then back again, we wanted to be sure the car was in good shape. Everything was done in about an hour - very satisfied!

Very helpful Staff. They're all knowledgeable, they ask as well as take questions. A terrific experience. Actually look forward to doing business with. Free to roam New Car as well as sit or ask questions of Service Dept. This is rare. 120% Satisfaction.

Great people and very accommodating though it took just a bit too long to get things rolling. Overall it's a great spot for purchasing a new car

I had an excellent experience buying a used BMW from this dealership. My salesperson Bill Courtney went above and beyond to help make the buying experience easy and enjoyable. As an out of town buyer I had many questions about the car and the buying process, and Bill was very quick and thorough in answering all my questions. Not only did he pick me up at the airport and make sure the car was perfectly clean and detailed, he even gave me suggestion of things to do and places to see while I was in Medford. I highly recommend Bill and the rest of the team at Medford BMW.

At 80 years of age I bought my first BMW, a two year old X3. Owning a BMW is the most comfortable auto I have experienced in 65 years of driving. It is my aim to live the next 10 to 15 years of my life as happily as possible and my BMW adds great joy to my life.

This amazing service team went above and beyond for me and I don't even own a BMW. I have owned serveral cars in my life, majority of used, and have usually needed service. This team stood out with customer service above all, even when I was given bad news. They made me feel welcome and like their #1 customer. - Thank you

I am very impressed with the customer service at Medford BMW. From every department. Their service is excellent. My family and I have purchased 5 vehicles from them. They are committed to excellence and customer satisfaction. Thank you staff at BMW! Shout out to Kyle! If you want an amazing buying experience... see Kyle. See Mike and all the guys in the parts and service for exception care of your vehicle.

Vincent was very helpful. He answered all of our questions. He wasn t pushy. We ended up buying a vehicle, everyone was very helpful and polite, we moved through the process quickly, we were set up with an associate before we left that taught me all of the functions of the car. Very happy

The staff was quick, efficient, and accurate. Car was on time and cost was the same as the quote.

Kyle was great. Super quick with responses to my many questions. Very easy car buying, never felt pressured. Great experience, and we love our mini!

Excellent customer service, answered all my questions and even explained some things I didn't understand. The assistant service manager was the one I collaborated with and he's very knowledgeable and kind.

Very courteous... Professional ....beautiful facilities..

They talked me into driving three hrs. Just to waste my time....thanks

Very expensive and slow slow. 9-10 days for spark plugs and a coil

I am that person who dreads shopping for a car. I've never had a really positive experience and go through a lot of anxiety before and during the ordeal. Medford BMW has changed all of that! Joshua greeted my daughter and I, showed us the car we came to look at, as well as a similar one I saw when we were there. We were treated with respect and honestly the conversation was relaxed and friendly. Next, the negotiations where I thought things would go from friendly to anxious. NOT SO! Over the next couple of hours we worked with Joe, Jeff and Joshua and it was amazing! Joe worked to get me into the car I wanted while making me feel like a part of a family. I got a more than fair price for my trade-in and a great deal on the car. I've been recommending their dealership to everyone I know. Thank you Medford BMW... I'm thrilled to be part of the family. <3

Flew down from Portland to buy a car here, they made the transaction painless and even picked me up at the airport in a BMW. Cool company!

Our experience was excellent . There was no pressure at any point in the shopping or vehicle sales portion . Every person we encountered from service to reception did their best to help us. Our sales person, Joe Pedrojetti , was very helpful and guided us through the process with skill.

As usual, the service department was excellent. I was checked in right away and my service needs were discussed. I waited for the time that had been estimated for me and my car was washed and clean. I was completely satisfied and enjoyed the new building and accommodations, too! Mike McCornack is wonderful!! He is very courteous, efficient, friendly,helpful and goes out of his way.

Had to get an emissions sensor replaced in my X5d which would have cost $1000 out of pocket. Luckily it was a warrantied part. They notified me and got it done same day. The only reason they didn't get a score of 5 was because the pickup took a while. They were short staffed and overworked. Honestly those front desk guys need another body...even a part time helper.

Mr Pedrojetti Was Awesome He Didn t Pressure Us To Buy Like Most Car Salesman Do! I Love My New BMW X1 :)

I'm a blue collar log truck driver and I love European Automobiles. Kirk and the team at Medford BMW helped put me in my 1st BMW. They treated me with respect and kindness and seemed to go the extra mile to help us meet our financial needs. The "BMW - Genius".....is an amazing guy! I'm very grateful for my X3 and it truly is the Ultimate Driving Machine!!! Thank you all so much.

I love the BMW experience! Medford dealership gives excellent service and the entire team certainly delivers a BMW worthy experience!
Thank you Kirk, Tim and Lillian!

Had to approach staff to get questions answered. I admit I don't dress like a BMW buyer but you shouldn't judge a book by its cover, right?