Indra Nicholas

Review of Medford BMW

Have had excellent experience here in the past. No...

Have had excellent experience here in the past. Not today! Made appointment last week for today because a loaner car would be available and I could do errands while I was in town. When I arrived for 9 am appt, no loaner car was available and I was told that the diagnosis would take 1 to 1 1/2 hours! I took my key and left. Waste of time (I drive 40 minutes to get there). So disappointed!! The service guy was nice, but they made no effort to remedy my obvious distress.