Conor Clarke

Review of Medford BMW

My wife and I were in the middle of a 500 mile roa...

My wife and I were in the middle of a 500 mile road trip to go see family for Thanksgiving when our car suddenly decided it would be of more use as a large paperweight. Luckily we were able to find Medford BMW about an hour away. We called, and they very kindly found time to fit us in that same day even though it was the day before a holiday and they were clearly busy. Not only did they manage to get us in, they had the car up on a lift within about 30min of arriving at the dealer and had diagnosed the problem. However, because of the holiday it was going to take them the better part of a week to get the necessary parts and get them installed. Our service manager, Brandon, was absolutely awesome. He arranged for a loaner within about an hour so we could still make our holiday trip and then kept us in the loop over the next 5 days step by step as they got the repairs taken care of. He gave us a date and time to come back and pick up the car and true to his word we showed up, grabbed it and signed some paperwork and were back on the road headed home within about 10min.

I truly can't recommend these guys enough, Brandon in particular. He saved our holiday, and we don't live in the area and have never been to this dealer before. Truly blown away, so much so that I may consider making the trip back down to buy my next car, and I live in Washington!