Shasta Milner

Review of Medford BMW

I bought my Lexus from BMW of Medford and although...

I bought my Lexus from BMW of Medford and although I like their sales people, I have not had the best experience with their service side. A week after I bought my car the breaks started squealing, I took it in to get looked at and they said it wasn't part of my warranty for them to fix it. After I told them I would just give the car back because it has only been a week they decided to look into it, which they said they fixed, but after driving it off the lot it started making the same noise but worse. I had to go back in to get it fixed. Yesterday I came in to get my oil change and they told me I would have to come back tomorrow since I still needed to drive 8 miles before I could get it changed even though my car said it needed the oil change. If it was 20 miles sure I would understand a little more, but 8 miles when I have a lifetime oil change.