Cindy Thomas

Review of Medford BMW

Mike in the service department saved the day. Whil...

Mike in the service department saved the day. While traveling from Portland, OR to Monterey, CA on a rainy day, my rear drivers side window would not go up due to a failed regulator. Mike understood my concern, showed empathy towards my situation and was courteous. During the initial inspection, another problem was discovered that could have left my family and I stranded. All problems were fixed promptly, my car was given to me nice and shiny and we continued our travels with peace of mind! We appreciate you Mike!