Matthew Hensley

Review of Medford BMW

I purchased a truck from this dealer several month...

I purchased a truck from this dealer several months ago and have found a couple of large items that they knowingly hid when selling the vehicle to us. The first thing we found was that after washing the truck a few times the hood started looking dull. It turns out that the dealer had detailed and waxed the hood to hide the fact that there was no clear coat. I was told by another Lithia employee at another location that this is not too uncommon. Another huge issue we are now having is that they did not disclose that my truck was originally from Canada which has caused us a ton of issues as we have tried trading it in (at Lithia) for another vehicle. They said the truck isn t worth as much because even though it has the deluxe package (LTZ) it isn t the same in the US and is missing some US options. Another dealer told me that the other issue with Canadian vehicles is that they can t offer an extended warranty to whoever they sell it to because it is a Canadian truck and a warranty is not valid in US. So a truck I bought at Lithia at a premium price because it was the high end package they are now telling me they won t give me nearly as much as the trade-in value Blue Book says it s worth, although the Kelly Blue Book is what they based my sales price off and showed me when I went to purchase it, because it s Canadian and needs the hood painted (the two things they hid)! I m very disappointed in the deceptive practices by what we perceived as a higher-end dealership. Can t conduct business unethically like that and expect repeat customers.