Mazda of Clear Lake Reviews

Fantastic,he was good to work with .my salesman Mirza.

This was the easiest car buying I ve EVER experienced. Kenny was a huge help, from walking through the door, to demonstrating my new CX-5, and walking out the door. He truly made sure I got the best deal there was, and I can honestly say that. My husband traded in 2 cars for one and we found him very knowledgable, and we are 100% satisfied, also Mario in finance, was very helpful making sure we understood everything we were paying for . I am beyond happy with the service we received, thank you guys for your 110 % !

Dustin Spookey (Service Director) at Mazda Clearlake does a fantastic job of making sure the customer's needs and inquiries are properly handled and taken care of. I have known Dustin from the day I purchased my vehicle. Dustin goes above and beyond to take care of his customers. Recently I had some things that I noticed when I had taken my vehicle recently for regular service . I called Dustin and spoke to him. He asked me to schedule another appointment to come-in to take a look. He made sure all my needs were taken care of and got his team to do a great job once again. He always makes his customer leave with full satisfaction.

I recently went to Mazda of Clear Lake and Mitchell helped me look at a few vehicles, he was very knowledgeable and polite and I highly recommend him to anyone, especially family and friends!

We bought a 2014 Mazda CX5 and David the sales manager got us in contact with Matthew Kinard who showed a great deal of knowledge about the car and was extremely helpful in all respects. The high level of professionalism by these two individuals starting from the initial contact to the final sale is to be commended. Unfortunately, the same cannot be said of the finance department where the agent was trying to push items we did not want and manage to sneak in an item that we did not ask about nor were informed about at any point.

Mirza Beg is an amazing sales consultant. He is a gentleman and intuitive. I would recommend him and Mazda of Clear Lake to anyone.

I was very happy with Jp service. Will recommend this car company.

Great service department,10 in my book. Very good people working there. They go out of their way to help. I wouldn't go-to any other Mazda delearship.

ThursJanuary 12, I was contacted by a rep name of Mandy stated that she was responding to an app I submitted online asked was I interested She then proceeded to ask what kind of vehicle I was in the market for I stated an Infiniti FX. I was prepared to spend up to 675 a mth on a note I told her again that I was not interested in a new Volvo, Honda or Mazda. I drove a Ford Expedition which I paid off in full in a little over 2 years for 19,000. However due to mechanical problems and gas prices I have decided not to sink any further money into fixing it. I was interested in the Infiniti fx for the body style and the amenities, not the brand itself. Before I got off the phone I asked Mandy did they have a car like that available at the dealership I could view. She said yes, 5 or 6 and I asked how much were they she said it works different and that my note for a vehicle like that would be around 556.00 a mth and was that something I was interested in. I set an appointment and meet with the dealership that evening around 7 When I arrived I asked to speak with Frank or Daniel. Frank came over introduced his self and told me to fill out the paper work I did so and questioned him about the Infiniti's they had in stock. He stated to me they had one fully loaded for 40,000, and asked could I afford a note of 700-800 a month. I said I did not want a note like that and told him what Mandy re-laid He got up and said that he needed me to complete the paper application and make copies He brought back the copies and asked was I done yet I said no not yet, he walked off and left. assumed he would be back shortly. Frank was gone for about 30 to 40 mins not informing me that he had step away for a moment. I asked some of the associates in the dealership He came in and asked me to come outside he found the perfect car for me with all the extras of the Infiniti and that I would be excited. I walked out side and there was a Volvo? He told me to get in I said no I am not interested in purchasing a Volvo due to the fact that I did not want a car and I do not like Volvos. He told me to just sit in it I said no again I do not want that. "Well what do you want" I stated I want an Infiniti or something like it not a car. At that point this sales associate proceeded to not yell but scream at me "YOU CAN NOT AFFORD AN INFINITI." I was in shock! I said wait a minute you do not know me or my situation you just see numbers on a sheet of paper. He screamed at me again " I JUST TOLD YOU YOU CAN NOT AFFORD AN INFINITI." My mother was with me and my two daughters observing this man mistreat me and disrespect me in public. I asked him for my paperwork and the name of a manager. He stepped up and got in my face and told me he was the manager and cursed at me. After that he went off again about how much I made and how the bank is not going to finance me for a car like that and that I was out of my league and told me again what I could and could not afford. I told him that I did research and all Infiniti fx do not cost over 40,000 and that my aunt who works at Sterling McCall Lexus has one there for 24,000, but the mileage was too high This man was in my face 3" away yelling at me just going off after he finished he told me to get the F*** out of here and cursed some more and speeded off in the Volvo. I was embarrassed, ashamed and disgusted in the way I was treated at this dealership. I could not understand why this man is degrading me outside in the parking area. I felt that due to the type of loan I had applied for that he felt that I was less than a person I did not expect to be miss treated due to my current circumstances

Bought a BMW X5 from Jaguar Central and love it!

I want to give Mr. Alex Saldivar a big shout out for being one of the most professional individuals I have met. He genuinely helps you find the vehicle best for you without putting any of that pushy and overwhelming pressure that many salesmen do.

Kizito was very helpful and professional. All staff friendly and made me feel valued.

Great overall experience. With an email they were able to get what I wanted and was out with a beautiful car within a couple of hours.
David Turner was very informative and made sure I was getting what I wanted. Top notch sales man.

David Garcia was such a pleasure to work with and very helpful would recommend him to friends and family.

Recently bought a vehicle from here, everyone was very helpful and honest. Kenny was a great salesperson and George was very honest and helpful with the whole process.

It was fast and friendly, Kenny made it as quick an easy as possible. Told him what I wanted an drove out the exact car I wanted an said I was leaving with it which I did great experience will always return.

Kenny, my internet used car salesman made the purchase free of hassel and pain. Finance did a fine job as well. It's a must stop when used car hunting.

The salesman Otto was great. Very happy with my new Mazda.

This place deserves all the great reviews. Kenny F., awesome guy, made us feel welcome from the get go. Answered all our questions, made us feel we weren't inconveniencing him, an expert on the product s as well. Got an awesome deal on a red CX9 Touring, walked away happy buyers!

Jeremiah in the service department, is the best! Great customer service.

Absolutely amazing.
Alex is by far the best salesman I've bought from.
Easy 5 stars here

Be sure you know a mechanic and have a lawyer before you even step on their lot! They sold me a used car for $7600 that they knew had a problematic engine, and when it broke down 30 days later BEFORE I EVEN GOT THE PLATES, they were quick to hold their hand out for another $5600 for a new engine. But was I getting a new engine? NOPE. They were going to replace the old engine with a new engine that had more miles on it than the old one! So I took it elsewhere to be repaired. The sales people were very nice but management can seriously go take a flying leap. You made my life hell and I tell everyone that will listen about this and they all have the same response so I will definitely NOT be going there . I really don t know how you people sleep at night. Special thanks to Ahmad for putting in absolutely ZERO effort to resolve the issue! Thank you sooooo much.

Between Kenny and Alex, no matter your situation you will leave with a car!!! I called Alex and told him everything and as long as your up front and honest he will get you done!! I recommend going to see them.. they truly care about the people they come across and it s no nonsense car buying !!! I m truly grateful and thankful for them both!!!!

Chris Danzell was great. He is the best salesmen I have ever had. Thank you soooo much chris.

Great and cordial attention. Mr. Mirza Beg was specially good, answered all our questions and showed us to detail the car that we were looking for. Very well manner and respectful. Fast processing and end with a new car and a big smile in my face. Thank you!

I have been a repeat customer for a little over a year now and every time I'm extremely satisfied with the work and repairs to my car! Mikal McClendon is awesome and he always remembers my name. He went the extra mile for me and I'm so thankful for his hard work! I would recommend this service department and his help to anyone! Thanks so much guys!

Bad customer service!
Did not convince us to buy a car from this location.
We were expecting for them to at least show us the interior of the car and let us test drive it!
Worse experience ever!...

I originally called to check on the warranty date of my used Mazda I had just purchased from another company. I was told that it had already expired. Several days later, my battery went out and while I was looking at paperwork, realized that my warranty should actually have still been in effect. I called back and the service manager looked into the situation, realized the mistake, helped me get my battery replaced and more than compensated me with another service comped. They were a pleasure to do business with, quick, informative and so positive. They will be my go-to service department going forward.

Service is excellent. I go there for all my vehicle's needs and get treated first class. Prices are good and service fast. They don't try to oversell me on things that my cars are not ready for. Will do all my servicing there!! Ask for Brian - he's awesome!!

Had a wonderful experience with David Garcia picking out my new vehicle. He was very knowledgeable and helpful and did an excellent job finding me a great deal on my vehicle.

I love Mazda of Clear Lake. I set an appointment for an oil change online. Took in my car on a Saturday morning at my scheduled time, and left it there because I had some work to do. I received a personalized text message with contact details when I left and another when it was ready, which was really quick!

I really enjoyed my customer service experience at DeMontrond Mazda. Chris was very helpful, straightforward, and made sure to take care of me and the car so that it was ready to be driven off the lot! Chris and AK were very patient and friendly when working with me, which made the experience more pleasant than I had experienced at other dealerships. Would definitely recommend DeMontrond Mazda (Chris and AK!) to anyone looking for a great car at a fair price!

David Garcia is a pleasure to work with. He made the car buying experience almost fun. He is knowledgeable, personable and above all, not pushy. I highly recommend him.

Great service from Mirza & Giovanni, twice in 6 months!!

We bought a car today from Chris. The experience was awesome!!!! We appreciated his honesty and kindness. We had been to a few other dealerships and Chris was the first one to actually take the time to explain the car and all it s features to our daughter. We highly recommend this dealership. Mario in the finance department was also awesome and a pleasure to work with. Thank you so much!!!! We will definitely be back!

It s been about 10 months since me and my sister purchased two Mazda CX-5s. This was our first time buying a brand new car so we were a bit nervous. But with the help of Marco, he made this experience so easy. He was patient, polite, fast, and made sure all of our questions were answered. He exceeded all of our expectations and sold us two perfect matching CX-5s! I still love my Mazda and I highly recommend this dealership!! Thanks, Marco!

I recently purchased a certified pre-owned vehicle from Mazda of Clear Lake. The entire team made my car-buying experience very smooth. I worked with Kenny throughout the process from the initial test drive through post purchase requirements. Kenny was EXTREMELY helpful and patient in answering all of the questions I had as he took me through the entire process. I'm a type A personality who wants to make sure to dot all of my "i"s and cross my t's and he was very knowledgeable and put my mind at ease during my purchase. He gave me his personal number and encouraged me to text him with any questions or concerns. (Which I did and he also responded timely and with helpful news.) He introduced me to the service manager and helped create that working relationship. Needless to say I walked away feeling like he cared about my experience wanting to do whatever he could to make the process easy and convenient. I highly recommend reaching out to Kenny for your car buying needs!

Chris Loeffler was amazing! Extremely friendly, helpful, and informative. He answered all of our questions & made us very happy customers. Will definitely stay part of the Mazda family!

We purchased a car from Clear Lake Mazda today and our sales person David Turner did a great job. Outstanding customer service and I highly recommend him to anyone looking to purchase a vehicle.

Buying a new car can be so stressful, but thanks to the help of Marco, it was so easy! Highly recommend this location and Marco if you need a car rep!

We bought a brand new Mazda and thanks to Houston roads 6 days after we bought it we busted a tire and needed a new one.

Mind you this car was bought brand new and had 700 miles on it.

We brought the car in on a Saturday and was told they had to order the tire but it would be in Monday. I was also quoted 230 for the replacement tire and all the extras they add on. So we left the car there and Monday at 4pm I finally called to ask if the tire came in and I was told they were putting the tire on and would call me back when it was done. At 5 I received a phone call and was told the price was 268. When I questioned the price I was told 191 was for the tire, 24 was for the balancing and putting the tire on, there was also a disposal fee, and Uncle Sam wants his fair share

We get there and notice right off the bat that they didn t bother cleaning the grease off the tire nor did they put a new valve stem cover on...things that even discount tire would have done without even asking.

We pay the bill and then notice that we were charged for an oil change. Why would you change the oil on a brand new car with only 700 miles on it? Especially when it came in for a new tire? And why was that part of the bill left off when I questioned the price at 5pm? And funny enough the extra 30 bucks that the bill magically went up to from Saturday is the exact amount they charge for an oil change....

I ve tried calling the manager and he s always on the other line, but will return my call shortly....I m not holding out hope I ll actually get that phone call. This dealership has already proven that it is perfectly okay with lying so it s hard to have faith that they will actually call me back to resolve this issue.

Went there for only an Oil change and the costumer service is excellent. Big thumbs up for Troy!

Mirza Beg helped me buy my 2017 Mazda3 Touring. He was very helpful in the process and fitting it in to my budget. He was able to answer all the questions I had. Everyone there is very nice and helpful. I highly recommend this dealership.

Great place. Kizito is excellent at his job and made the purchase process easy. Answered any and all questions we had. Excellent customer service.

I enjoyed shopping for a vehicle at this dealership. Mirza B. was great at showing me the features in the car I was interested in. I will be recommending him and the dealership to my friends and family!

We had a great experience with Dan. He was professional and showed us every car we wanted to look at, took us for a couple of test drives and didn't pressure us into making a decision that day. A couple of days later I reached out to him, agreed on a price and went in to pickup the vehicle that evening. When we got there the vehicle was out front, clean and ready to go. He already had the paperwork ready to review and sign. The sales manager came by to introduce himself and congratulate us on the purchase. Even the finance guy was really nice and laid back. He was very professional and thoroughly went through all of our options and answered all of our questions. It was an overall pleasant experience which is hard to find when purchasing a vehicle.

Rude and unprofessional individuals that work in the parts department. They re also incompetent, which is why they re working in parts I assume. Management needs to do a better job hiring these clowns.

I have purchased 4 vehicles from Mazda of Clear Lake. I've also referred my family members and friends because the customer service is so great! I love my Mazda CX9! If you're looking for a great vehicle and a great experience, go visit Mazda of Clear Lake!

I had a wonderful day I had a person named Crystal who was very friendly very helpful and very generous thank you for my experience

I should have bought elsewhere. Don't make the mistake that I did. They add money to the agreed upon price and call it the "John Eagle Sale Price". Check all their math and never fall for them selling you on the payment, negotiate the vehicle price and finance rate, NEVER EVER BE SOLD ON A PAYMENT AMOUNT! BEWARE!!!

Wonderful place and extremely welcoming. I spoke with Kenny before I arrived and was able to literally show up and sign the papers. Kenny went above and beyond to help me get in my car!! I highly recommend this place and will definitely be going back! When you go ask for Kenny!!

I found my experience with the service department professional, experienced, knowledgeable, and courteous. However the most important attribute was TRUST! When you can trust the person you are dealing with it makes for a very smooth tranquil experience. I found Austin to be incredibly honest and intelligent in explaining my vehicles issues. He is such a people person! My experience with Troy, Brian, and Austin means I will be a long lasting customer . . . . and believe me when I have a great experience, I tell my friends and family! I walked in to a clean professional dealership and all my needs were met! My sincere appreciation and thanks to these three gentlemen of Mazda Clear Lake Service Department!

David G was excellent and sales mgr worked hard to get our deal sone! Very pleased.

DON t buy cars in this dealership. I was persuaded to buy an extended warranty by the finance person that closed the final deal when I bought my car a few years ago. It was ensured to me that if I did not use the extended warranty they would return 100 percent of my money ($2,250 USD). I never used the warranty and when it was time to ask for my money back the dealer did not honored the agreement. Saddly they stated: We don t offer that deal anymore . When this news got to my ears I was devastated as I had deposited my trust into a Dealership that did not honor their words. It turns out to be that verbally the fiannce person ensured us that was a standard deal and now the new management added we needed to have another form (that we doubt it existed in the first place, in order to give us the money back). I requested to see a copy of the papers we signed when we closed the deal, to see if they did have that form they were refering to (as they should have also a copy).The new General Sales Manager, said he would look into the paperwork and give me a call if they would find any proof that the warranty stated that I would get my money back 100 percent if unused. I m still waiting for that call. Please note the new sales manager kindly offered me to recover my warranty money ONLY if I bought a brand new car as a way to help me. That was all he could do for us. Long story short, sadly, I lost $2,250 USD that was promised to be returned to me if unused, which was a LIE!!!! just to get more money from me when I bought my car. To close this review: I was considering buying a new MAZDA before this experience, but this Dealership has tornish the brand s reputation for me. The fact that I deposited my TRUST at the time of closing my deal into a Finance manager and years later they give me the run around tells you what type of business this is. TO MAZDA: please pay attention to how dealerships treat your happy customers. Customer LOYALTY is not an easy thing to win, but is very easy to
lose. I m deeply devastated about this.

David Garcia he was really nice and helpful with us thank u

Mr. Mirza and Mr. Kalil went out of their way trying to help me find what I needed. Though I did not end up buying a car there, but the way they care and engage you is remarkable. I recommend them and vouch for them. A great team at Mazda Clear Lake. Thank you.

Excellent service, listened and gave us the best deal for what we were looking for Thanks David Turner

I just traded in my 2018 Mazda CX-5 for a newer 2020 model! Marco was extremely helpful and got me a great deal on my new one. I've always had great experiences at this dealership! If you're thinking of getting a new Mazda go see Marco!

Great experience with the sales department, Marco our salesman was super helpful, proactive, and professional. If you visit make sure you ask for Marco!

I had a wonderful experience from the staff. I wanted to purchase a used vehicle from out of state and I was concerned with how I would be treated. Yet they exceeded my expectations I was picked up from the airport and treated very well. ALEX was very professional and helped me get the car. If you are thinking about doing business with then make sure to ask for ALEX.

I actually didn't buy from them but I will say that they were super helpful and if I ever do get a Mazda I will go to them. Sales staff was very courteous and and very willing to help

Easy to deal with dealership. No high pressure sales bs.

Purchased my first Mazda here a week ago. Kenny in sales and Mike in finance were both very easy to work with and made our buying experience very smooth. If you're looking for a mazda this is definitely the place to be! We'll be returning customers for sure!

This rating and review applies to our salesperson Otto Schnellbacher. Otto is very knowledgeable about the Mazda product line and history of the brand. We purchased a Certified Pre-Owned 2016.5 CX-5 Grand Touring for my wife. She is disabled so accessibility is very important to us. Otto is very patient and answered all of our questions and even made it possible for us to test fit my wife's wheelchair in the cargo area. We had a great test drive as well where Otto continued to demonstrate his extensive knowledge of the product line showing us additional features we didn't cover earlier at the dealership. His focus on customer service and kindness is greatly appreciated and the greatest selling point for us. We would definitely purchase another vehicle from Otto.

Love my Mazda!! Everyone is always so nice and helpful when I come in to get any type of services.

Great treatment wen buying but after... you no longer exist

DO NOT BUY YOUR Cars From Here. They do not honor their warranties. My husband paid 2,000 dollars towards a warranty. Well last year,he went to the dealership to get the money from the warranty since we didn't use nothing but maybe 100 dollars on car parts towards it. My husband asked when we could get the money back. The guy got his manger and said to come back on July 29th 2015 and we would be able to get the money since it had to be some many yrs before we could get it back. Today 8-3-15 we went to get the money and the guy told my husband that it was void because they don't do that anymore. My husband told them that, we paid the 2,000 warranty because you said it would go towards parts for the car and if what ever money , we did not use, would be refunded back. The guys said well I guess you will have to get a lawyer because you not getting any money out of us. They said if we would have come before july that we would have received it, but because we came now it was void. They told us to come July 29th. So they lied to us there times then told him to leave like he was a criminal. The real criminal is Mazda of Clear Lake...NEVER ....EVER trust them. They liars and thief's!!!!!!!!!!! Negative 5 stars is more like it

Loved my experience at Mazda! Marco made this experience an easy and comfortable one and has continued to ensure everything is still going smoothly for me. I know that I can count on Marco, and also the remaining staff to take care of me each time I return for a visit!

DO NOT BUY A CAR FROM HERE
this is why:
1. misleading accounting
2. deceit - new is not 150miles on the car
3. price gouging (1463.37 too much) (after coming down ~$1000)
4. lying to get me in the door

explanations
1. license either costs 69.25 or 21.75
33.71 in a last minute dealer inventory tax
while reviewing the deal, 225 increase on base vehicle price
2. without telling me until the review of the loan the car has 150 miles on it, that's not new anymore
3. Shop around, you'll find a better deal
4. i wanted to try different tires on the mazda3itouring, they said sure just make an appointment. when i came in they sent salespeople into the lot to look for some that had different tires, of course every car was the same. i was told to drive the sport version "it's quieter". NOT true.
my final purchase is a mazda3 itouring for $17,700 out the door 11-19-2012 from a different dealer

Our sales rep Otto was very helpful and didn't pressure us into making a quick decision..Went in Saturday morning for a test drive and was allowed to take my test drive for the weekend...LOVED how everything went smooth..no delays in getting the deal closed when we went back in on Monday. No pressure on buying extended warranty. Everything was a smooth process...definitely recommend this dealer...go and Ask for Otto!

Walked in for dashboard error message. Promptly accommodated, problem attended and detected a failing baytery as the cause of error, replaced and off I go in about an hour. Great service.

Decent service. However if you're a teenage girl wearing shorts in hot weather prepare for unfiltered and unwavering stares from every male staff member that isn't behind a counter.

John and Ausrin in the service department are amazing

Was an ok experience, we are not ethuatstic to go back.

Worked with Alex who was honest and up front and made sure I got what I wanted. Matt was able to get me to a payment that I was happy with. Ask for Alex if you're in the market for a new or certified-preowned.

My husband and I recently leased a new vehicle from David T. at Mazda of Clear Lake and had a fantastic experience. David T. pretty much did all the work. All I did was tell him basically what I wanted and he found a great car that fit my wish list. Even though he was incredibly busy with calls and emails after hurricane Harvey, he still gave us the personal attention we needed to close the deal.

I recently purchased a Mazda CX-3 from Mazda of Clear Lake, and I was beyond pleased with the service. David Turner made the process very smooth. David and I spoke prior to my appointment, and his preparation took the stress out of purchasing a vehicle. I am sure I will do business with David and Mazda of Clear Lake again in the future.

I was treated horribly by JP . Finally asked to see the manager to get questions answered.

Several years ago, I owned a Mazda 3 and thought I d never be able to let go of it. It was the best car! A few years ago, life took a left turn and I wound up in a Camaro. The Camaro did not make it through Hurricane Harvey and I decided it was time to go back to my first love. We went to Clear Lake Mazda and had the pleasure of being introduced to Daniel Garcia. His customer service skills immediately shined through as he only seemed focused on finding us the perfect fit car. The car we found immediately sold itself but without Daniels patience and graciousness, we couldn t have completed the deal without him. He proved to be one of the top salesman and mentioned he had only been doing this for less than a few years - who would ve ever known! He is trustworthy, knowledgeable and personable. If my first time with Clear Lake Mazda wasn t great enough to bring me back, he definitely has our word to come back a third time!

My experience with Mitch was great. Very knowledgeable and tries to get you in and out within a reasonable amount of time.

I have an appointment for an oil change originally for October 19 but I'm not available on that day so, I called the Service Department to reschedule. The guy who answered the phone said that I'm all set for October 23, 2015 at 10:00 a.m. but when I went there, Chris simply told me that there's no appointment under my name and if I want, I can wait till they're done with the other customers. I even took an off just to be there for the oil change prior to my doctor's appointment at 12 noon. Worst is, I e-mailed the Manager but he ignores my e-mail...no reply even after 3 days already. I will NEVER recommend them to my family and friends.

Bought my first Mazda ever here, Kitizo was awesome and so so helpful!! He got my deal done ASAP and was extremely professional. Would recommend always!!!

Kenny and Gio made my first car buying process a dream instead of a nightmare. Can't recommend enough!

I recently purchased a 2017 Mazda CX-5 at this dealership and cannot be more happy with the Vehicle and with the way I have been guided through the process by Alex, our sales man. Alex has been extremely nice and very responsive to emails and phone calls from the very first time I contacted him. Scheduling a test drive was easily done and during the drive Alex illustrated all the details of the car and answer any, literally any question. He made sure all my doubts were clarified and that we would buy the vehicle without reserves.
I can tell he does his job with passion and is very committed to satisfying his clients. Thanks for your time and great service Alex!

Didn't actually buy a car but great professional service

Told they'd 100% get me into car then once I get there want cosigner and more money

Horrible buying experience, bait and switch selling practice. This place is full of illegal workers from Mexico and Africa. I am calling Immigration services on them.

Where i go to get an oil change but they r not very friendly.