H

We bought a brand new Mazda and thanks to Houston ...

We bought a brand new Mazda and thanks to Houston roads 6 days after we bought it we busted a tire and needed a new one.

Mind you this car was bought brand new and had 700 miles on it.

We brought the car in on a Saturday and was told they had to order the tire but it would be in Monday. I was also quoted 230 for the replacement tire and all the extras they add on. So we left the car there and Monday at 4pm I finally called to ask if the tire came in and I was told they were putting the tire on and would call me back when it was done. At 5 I received a phone call and was told the price was 268. When I questioned the price I was told 191 was for the tire, 24 was for the balancing and putting the tire on, there was also a disposal fee, and Uncle Sam wants his fair share

We get there and notice right off the bat that they didn t bother cleaning the grease off the tire nor did they put a new valve stem cover on...things that even discount tire would have done without even asking.

We pay the bill and then notice that we were charged for an oil change. Why would you change the oil on a brand new car with only 700 miles on it? Especially when it came in for a new tire? And why was that part of the bill left off when I questioned the price at 5pm? And funny enough the extra 30 bucks that the bill magically went up to from Saturday is the exact amount they charge for an oil change....

I ve tried calling the manager and he s always on the other line, but will return my call shortly....I m not holding out hope I ll actually get that phone call. This dealership has already proven that it is perfectly okay with lying so it s hard to have faith that they will actually call me back to resolve this issue.

Comments:

No comments