DON t buy cars in this dealership. I was persuaded...

DON t buy cars in this dealership. I was persuaded to buy an extended warranty by the finance person that closed the final deal when I bought my car a few years ago. It was ensured to me that if I did not use the extended warranty they would return 100 percent of my money ($2,250 USD). I never used the warranty and when it was time to ask for my money back the dealer did not honored the agreement. Saddly they stated: We don t offer that deal anymore . When this news got to my ears I was devastated as I had deposited my trust into a Dealership that did not honor their words. It turns out to be that verbally the fiannce person ensured us that was a standard deal and now the new management added we needed to have another form (that we doubt it existed in the first place, in order to give us the money back). I requested to see a copy of the papers we signed when we closed the deal, to see if they did have that form they were refering to (as they should have also a copy).The new General Sales Manager, said he would look into the paperwork and give me a call if they would find any proof that the warranty stated that I would get my money back 100 percent if unused. I m still waiting for that call. Please note the new sales manager kindly offered me to recover my warranty money ONLY if I bought a brand new car as a way to help me. That was all he could do for us. Long story short, sadly, I lost $2,250 USD that was promised to be returned to me if unused, which was a LIE!!!! just to get more money from me when I bought my car. To close this review: I was considering buying a new MAZDA before this experience, but this Dealership has tornish the brand s reputation for me. The fact that I deposited my TRUST at the time of closing my deal into a Finance manager and years later they give me the run around tells you what type of business this is. TO MAZDA: please pay attention to how dealerships treat your happy customers. Customer LOYALTY is not an easy thing to win, but is very easy to
lose. I m deeply devastated about this.