Mauer Chevrolet Reviews

Only went to their service dept. But really was impressed with their level of work and their check in process. You get to drive in to the showroom and check in with your vehicle inside! Also they offer sweet loaner cars for service jobs over 2 hours in duration!

Awesome experience! Not you stereotypical car salesmen. Cater to your specific needs and very patient. Would recommend 10/10 times

I leased a vehicle here because a friend worked here, they included the maintenance either the lease but trying to get it serviced it's a real hassle, disappointed I got the Malibu from Mauer.

I love the staff at Mauer Chev, espeically Stew. He helped me find the perfect car and I'm so in love with it. Finance guy was super nice. Love the business there!!

Great place to buy a Car...great salesman to work with....

I never give bad reviews or complain but this was the worst experience I have ever had at a car dealership. Very unprofessional & disrespectful. I would highly discourage purchasing from Mauer Chev.

Went there to seee what I could get for a trade in, they wouldn't tell me anything without signing for a new car, all I wanted was what I could get for mine and what discounts they had. when I got upset and walked out the red head manager came running out to see what the problem was and still would give me a answer to my questions. don't go there, and keep your money

Great buying experience with my salesmen, Aaron! Love my new Equinox!

Our experience with Mauer Chevrolet's sales department was 5-star. Mike, Ben, and Jeff all helped us with the purchase of our new 2020 Chevrolet Suburban LS. They were very thorough and made sure everything was addressed including financing and even giving us a whole tutorial so-to-speak of the infotainment system. They were all very pleasant and willing to work with us to get a deal that was right for us without making us feel obligated, pushed over, or uncomfortable in any way. In other words, none of them acted like pushy salesmen. Our overall experience was very much positive and we would definitely go back there in the future and also refer our friends. Thank you to Ben, Mike, and Jeff!!

Service department for oil change and tire rotation. Everyone was very courteous and got the service done in a reasonable amount of time. I really like the car wash too.

On time, went above and beyond by repairing a recall on my vehicle at the same time as my oil change. The woman who checked me out was wonderful as well- helped me use MyChervolet reward points to use towards me service cost. Was an awesome visit. Thanks guys!

Absolutely terrible customer service. DO NO RECOMMEND THIS DEALERSHIP - better off going to Walser or any other dealership. DAN PIERCE in service department alongside with Service Manager (Carl) are irresponsible and sneaky service advisors. Left a vehicle with 25,000 miles scratched up after the service and blamed it on me. Incompetent and are just trying to get money without any care.

I really appreciated that the staff didn't try to sell me parts or services I didn't need. Great experience!

Schedule the appointment online. Dropped off the car and picked it up after the appointment. Service staff were very friendly and helpful.

The dealership was fine, the people were great, my daughter bought a used car there (2015 Hyundai Sonata). The car was not a Chevrolet, and it was used, but the navigation system did not work because someone had taken the SD card and it had only one key fob. It wouldn't have broken their back to give exceptional customer service and remedy this. They missed a chance for 5 stars.

The parts department is helpful and friendly. The sales folks are awesome. The service department folks, they have no customer service skills.

Went in to buy a paint stick. Parts people were on top of the game. It was ordered and came in a week.

I went in to ask service about connecting my phone to the infotainment system. I just purchased the truck the month prior and couldn't figure it out even with the manual. The salesperson on the floor directed me out to service. I stood there for ten minutes while they stood behind the counter. Not on the phones, not processing anything, nope, just standing there. Finally a third guy comes in and asks if I've been helped. I reply no and we both look away the two guys.

I tell him I want to connect my phone to the infotainment system so Google maps comes through the speakers. He tells me that navigation had to be thorough onstar. I tell him that I don't want the navigation built in as I'm not paying $40.00 a month for occasional directions. I know you can get your phone to come through, I just need help connecting it. He agreed one if the other guys who was standing there both tell me I have to use navigation through an onstar subscription. They are unwilling to help me at all. No apologies for not being able to help. They were not helpful and even rude talking to me like I'm done kind of idiot. I have four college degrees, I just don't know anything about cars. Just because I don't know cars doesn't give then the right to talk down to me.

I'll never go back.

By the way... to get Google through the infotainment system,

Pair your phone. Select media. Select other devices. Select your phone.

Downside, can't use my ipod or the stereo at the same time. But there's how you do it.

Best service around. They take care of me every time i bring my vehicle in and always get me a loaner vehicle

Excellent customer service A+ , thank you service-technicians for all the hard work and helping me with my car needs services . awesome waiting area with free delicious coffee I would recommend any one to Mauer Chevrolet.....

Every time I call to get a new audio receptical put in they tell me there fully booked, dont do that kind of work on the weekends, but with that kind of work I don't schedule an appointment I just bring my car in because it's easy...... well I've gotten the run around to many times with it now. 1 star.

was told I had a nail in tire and couldn't be fixed. Cost of new tire $118. I took the car to my neighborhood mechanic (who has been keeping me on the road for over 25 years), he patched the tire, in less than 20 minutes and it cost $15. I am definitely going to tell Chevrolet about my experience, and will copy you on the email.

It took 90 minutes for an oil change. I had an appointment, I don't understand why and no one cared.

Mauer Chevrolet takes such great care of myself and my Traverse!

Deceptive Bait And Switch Advertising.
On their website they list that they have New 2016 Silverados. They are listed on the site under their new inventory and the heading on the truck says NEW 2016 Sliverado 1500. They are Double Cab LT models. Nowhere in the listing does it state anything other than that this is a New truck. It does not list that this vehicle has any miles on it. When I went there to buy one of these vehicles I was informed that these are loaner vehicles and have 4 -5 thousand miles on them. And that the factory warranty is almost expired. When I asked what the price was I was told they don't know what the price was but they could probably sell me a 2017 LTZ model for less. (I am not interested in the LTZ, I was trying to buy a LT) I asked again what the price for the (used) 2016 LT was and was told again "We don't know the price, we haven't decided yet." Then again talked about the more expensive model.
This is plain old deceptive, dishonest sales tactics that give auto dealers a bad name.

Most unprofessional dealership and staff in the business. We bought or leased 4 vehicles from them. They call you and extend "special offers", but then change the terms when you talk to them. We were working on our credit. After BUYING OR LEASING FOUR VEHICLES, there was no loyalty deals.
After spending 4 hours there, trying to lease 2 more vehicles, they sent us home. We were told that they would contact us the next day. We called 3 days later and left a message. No call back. We called 4 days after that and asked to speak to finance to find out what was happening with our situation. They got the secretary back on the phone to say. "You are not financeable". Thanks for the follow up. If they can't get the business, they just leave you hanging, ending all communication immediately. Not someone I want to, or will do business with ever again. The 2 Stars are for the first vehicle purchasing experiences.

Was not a typical car buying experience for me. This team (Adam V, Mike H, Drew D) that I worked with were so knowledgeable and helpful it was wonderful. They had the truck I wanted to look at pulled up front and ready for me when I got there for an appointment, which showed me they valued my time. Great experience all around.

LACK OF INTEGRITY AND TRUST......I strongly dislike when dealerships charge you 1800.00 and didn't fix the car. I still had to drive the car to Village Chevrolet to get the car fixed. Bill Mauer will make it sound like I took my car over to where I could get it fix right and it didn't take 3weeks to fix it. it was a BIG MISTAKE going there. TERRIBLE service......will never go back

Went here to buy a used Chevy equinox. Salesman did not know it was in an accident had to find out on my own.I wasted alot of time here.The other saleman showed me one that was covered in dog hair and dirty Not an enjoyable experiance.I would not reccomend.

I went to Mauer to get an oil changed, service was complete in a reasonable time.

Fast, friendly and very accommodating. We always enjoy coming in to your dealership. Thanks

Drove around this lot for 20 minutes and not one person asked us if we needed help. Do you sell a lot of cars using this tactic? If I were a sales manager for this place everyone would be fired. HORRIBLE SERVICE. Bought a car today at WALSER GMC.

Oil change tire rotate took a bit longer than normal otherwise great service and a clean car to boot

I received one of the best SUV's from Mauer and the staff took very good care of me while getting a vehicle for my family at the best Price. Ask for Warren and his manager to people that will take the best care of you.

Traded in a car that had personalized plates. Wanted to make sure we were able to put the personalized plates on the new vehicle. This was a year ago. Nobody knew what was going on with Minnesota transfer new rules during the signing of docs. We were told ten different things. Could never get a straight answer only excuses as to why they couldn't do it as part of the trade anymore. We were told it will take 6 months. We waited and called Mauer. No one there was helpful and said you will need to do this, this and this. Whenever I contacted them they would just rattle off a bunch of terminology and quote system titles for the DMV without coming out to say that I needed to go to the DMV. They were not knowledgeable or helpful at the time of trade or since. They list excuses rather than being helpful. Who wants to hear why you can't help? We want to know what you suggest we should do to resolve this. They handled this poorly and should have a written guideline for customers about this since they used to do it as part of a trade.

Had a great experience. I worked with Joe and Alex, both were incredibly upfront and made the experience painless. Came in knowing what I wanted, and very much appreciated that they did not try to oversell.

Every time I call for service they don't answer the phone and you are asked to leave a number and sometimes they call you back 3 hours later. How do you run a service department that ignores potential customers?!?!?!?

Unbelievably poor customer service. I work in customer service.
I had set up an appointment to get my transmission serviced for 1 week out. I had called a few days prior to make sure my 2016 Cruz was safe to drive. The man I spoke with told me to bring my car in at 7am the next morning to get a diag. and would hold a loaner car if I needed it to get to work on time by 9am. I arrived at 7am the next morning. Due to poor communication the mechanic working was very rude and told me... "we will get to you when we can." He had no timeline.. hours? Half/all day? Or any regard for my safety (Meanwhile blizzard conditions) I drove straight to my family's mechanic -Pep Boys in Eagan- they helped me right away. Turns out my car is unsafe to drive. I called mauer chev with the diag. The fix is covered under warranty.. however the loaner car was no longer available and they have no more available. I missed work. My car will also have to wait another 5 days to get serviced.. maybe I'll get a loaner meanwhile???
My family has always purchased from mauer chev 18+ years
We will no longer be doing business.

Salesman was so rude when our financing wasn't what we'd hoped

Two problems after purchase. I'm sure they will fix shortly
Tony was very helpful

Friendly sales people. Questions answered knowledgeably.

I have purchased/leased several vehicles over the years. I am a repeat customer of the service area as well. The service staff have always been great. Thank you!

Again Adam was courteous, keep me informed and got a driver to take me home because of a computer error
on a part. Thank you.

Brought in my wife's Traverse for an Oil Change. I never have an issue with service. The personnel are very professional, cordial and informative. It is always great service and the waiting area is a nice place to spend my time while I wait.

Christian and Mike did an awesome job working with me and finding the truck I wanted from another dealer.

Extremely friendly service! Stew was very informative and Polite I highly recommend anyone searching for a new car to stop in and talk to Stew!

I purchased a new 2016 Chevrolet Colorado Z71. Each and every staff member that my wife and I came in contact with at Mauer Chevrolet were professional, patient, and more than willing to answer or further clarify any questions we had. Our salesman, Adam Voigt, was outstanding. I really felt that he was interested in getting us into the right vehicle for us and not just "a" vehicle. He also showed genuine concern over our finances and helped us stay within budget to get the perfect truck that we really wanted. Give that guy a raise! Thanks again to all of you at Mauer Chevrolet for probably one of the most perfect buying experiences we have ever had!

Friendly and helpful staff tea and coffee while you wait for your car to get fixed

Nice place friendly staff who don't pressure you clean and spacious

Always professional and helpful with service needs.

As a new and current customer Mauer Chevrolet is "My Chevrolet dealership"!!! Unsurpassed service, and a friendly, clean, organized facility & staff! Ask for Nick in service, honest and knowledgeable service advisor. I will soon buy a new vehicle from Mauer Chevrolet!

Overall, it was a great experience but I did have to wait for over an hour to see the financial guy to sign my paperwork for my new car.

My experience with Chris was excellent, he got me approved for exactly what I was looking for in a short amount of time. That guy deserves a raise!

Very helpful employees and a large inventory of new and used cars. I would not hesitate to start shopping HERE>

All the staff I encountered were friendly, courteous and helpful. You have a new repeat customer! Thank you!!!

Excellent service, explained all my options, answered all my questions, safe environment while waiting.

Can't go wrong with Mauer GMC. They always service my vehicle and the car is washed and ready to go in no time flat! Great friendly service TEAM!

Took my Tahoe in for a diagnostics after a different auto shop told me the engine was shot. Mauer Techs determined the engine was fine just needed an internal engine flush and oil change. They're very honest ppl and saved me $6,000. I highly recommend Mauer Service Center.

We really enjoyed working with Johnny. He listened to us, did not use high pressure sales, and was able to take what we needed/wanted and got it in our price range. Of all of the dealerships we have worked with, this was the friendliest and most straightforward and Johnny did not work with more than just us the whole time we were there and gave his undivided attention to us.

Had a problem with my paperwork on the release of my new 2021 Equinox. Mike and Chris took care of the problem and we re good to go for 3 more years. Great dealership Chris and Mike are awesome

Parts department was very poor. Stood there waiting while they were talking about lunch. Not much knowledge on what was going on, very rude customer service people. Employees not wearing masks when it is posted everywhere that they are required in the building. The manager was worthless and set a diffrent guy to help us and he was the rudest of them all. Ordered a part 3 weeks ago and was told multiple times a week that the part would be in store the next day and they would give me and call and let me know what was going on with it never received a call. I allways had to call. Very poor business.

I purchased a Chevy Equinox and Adam Voight (salesman) and Mike (in finacing) were both very helpful. I never felt pressured to purchase, and everything was very transparent regarding the price of the vehicle. Everyone at Mauer seemed very friendly and nice. I will be using Mauer for future service for my Equnox. Adam took time to really make sure I understood all the working of my new car and encouraged me to ask questions as well as call if I have future questions.

Great car buying experiance at Mauer.!!

I had an oil change. The staff then asked a salesman if he could synchronize my cell phone to my dashboard. The salesman was friendly and professional.

Bought a 2016 Ford Focus there. Staff is like they say in their ad " we're not # 1 you are ". And you are treated as #1

I've purchased many cars in my life, but I've never had a car buying experience like I did with Mauer. My salesperson, Brandon, was great - very honest, very up front and knowledgable. Larry in finance was great. He didn't BS me with a bunch of terms or jargon. Both of these guys were great. The only thing I didn't like was that my new car didn't come with cruise control. However, that was quickly rectified when Brandon got an after-market cruise added to my deal.

The car was very affordable and they gave me a great return on my trade as well. I plan on returning for my next car and will recommend my friends and family to do so as well!

Considering my trip to Belzer in Lakeville the night before turned me off from wanting to ever buy a new car again, this trip to Mauer was a dream!

Dropped my truck off for some warranty work and the fixed it in a couple of hours. The job was done properly and the staff there was great. Very friendly and helpful and communicated everything as I expected they should. I will use them again!!

Dale is A+, positive mental attitude, fantastic communicator. A pure asset to your dealership.
thank you

We had leased a Malibu from another dealership, but they were unable to match a new lease from Mauer, nor match the level of service that we have received from Mauer in the past. Professional and competent dealership in all areas of the lease return and new lease on a 2020 Equinox.

Thanks Team Mauer!

I brought my Chevy in for an oil change, it took 2.5 hours. they told me my radiator was leaking. I have never seen any fluid on my garage floor. The radiator repair will be $800. I said I'm going to give my family mechanic look at it first. left, got down the road, car stales and blows a huge cloud of smoke. I go right back. no one will talk to me, no one even explained what had possibly happened. all the service writers looked at me like I had a second head. Poor customer service! But they could talk to my dad and husband. I felt it was so disrespectful. the whole experience has turned me off from going back to Maurer forever. I'm looking for a new Chevy dealerships. it's too bad for them cause I need to upgrade soon.

Long story short, my Malibu had 40k on it. My key FOB broke. I went in there and every single person I spoke to (service/parts/sales) was rude and blew me off. I ve purchased 2 cars and referred my dad there as well. They want to take care of you only when you re purchasing a car.

I sent them an email. The internet sales manager called me. I will say he was very nice. He listened to me at least. He said he would pass my concerns on to the dealership. I haven t heard from them since.

We re not #1, you are! Only if you re purchasing a car.

Look elsewhere.

We brought our Corvette that hadn t been running for 20 years to Eric and Carl service manager. They got the car running with new tires for reasonable cost. Highly recommend

They claim to do free car washes, every time I went in for wash it seemed like I was bothering the service dept. Last time I went in the service writer came to my vehicle and asked what I needed, when I said I would like a wash he said THAT'S ALL. Then informed me that I need to see my salesmen. Then he proceeded to his desk and played with his phone. Sorry to bother you ! If the sales dept. are busy washing vehicles and not selling them you may not have vehicles to bring in for service! Glad I traded vehicle in and don't have to deal with them anymore.
To be clear, my problem was the service dept. Sales dept. were always decent.

I have had very good service on my auto since I have dealt with Adam and Mauer Chevrolet dealership.

Ordered bug deflector from parts department which was ordered on Sept 4 and didn't come in until Sept 18. Asked to speak to manager and he wouldn't do anything to help. He got manager for service he told me he didn't like comments I made about bad customer service. I asked if they would install for free since it took so long and he said make an appointment very rudely. If you aren't buying a new vehicle from them you don't matter. I would never buy anything from this company.

I enjoyed the laid back, but very helpful assistance that I was given at your dealership.

Steve Charette did a wonderful job!
I want to commend him and Larry Nava in assisting me to make sure I purchased the correct vehicle for me.

Steve went above and beyond what most salesmen would be willing to do. GREAT JOB Steve!!

Courteous staff, welcoming environment, thorough service.....everything you should expect from a car dealer, but rarely experience. Thank you!!

The ABSOLUTE WORST customer service I have ever experienced. Attempting to drop off my lease and only one person was able to provide the paperwork. He was in a meeting in the office directly in front of me. I was forced to stand outside this glass office and wait to sign the final paperwork for over 30 minutes. The rest of the employees refused to help or even knock on the door. Terrible. Do not waste your time here.

Horrible Experiences! If your vehicle is in need of repair take it to a reliable shop because these guys are only good at maintenance. I got my vehicle a day late. I was told to wait for a call each time I called just to give important information and to get confirmation on when the vehicle would be done because I had plans. Eric King is disgustingly rude and has no business dealing with customers. Customers are not number one. Eric left my vehicle dirty and full of grease, I wouldn't ever recommend doing any business with Mauer Chevrolet.

Thank you for requesting my opinion. I was actually going to reach out to management to share my experience. I recently purchased a 2021 Silverado RST from John Vecere. I can't say enough good things about my experience, and it all comes down to your staff. There was never any pressure, just a friendly exchange of information that helped me make my decision to buy. I worked with John, Mike, and Jeff in finance. I couldn't help notice that all three of them displayed the same "no pressure" eagerness to walk me through the buying process. Like they have a "company driven" set of core values about the customer experience. Nicely done.
Thank you,
Pat Lanigan

I enjoyed my Truck buying experience with Mauer. I definitely recommend this dealership to anyone looking for a new/used car on their lot or if they don't have the car/truck they will work very hard to locate your vehicle like they did in my case.

I am on my 3rd lease from Mauer Chevrolet and couldn't be happier with the product and experience. When you lease with them, you get free oil changes and tire rotations for the whole lease! Probably has saved me hundreds.

Eric and the rest of the team saved the day for me when my heater's blower motor went out and the snow was freezing on my windshield. The Mauer Chev guys knew what was wrong right away and got it fixed quickly. They were very friendly and took good care of me. I definitely recommend Eric and the rest of the team. Great job!

I recently brought my 2013 Traverse LS in for warranty service for a "service air bag" message in the DIC and the related warning light indicator.

As in a previous warranty related service appointment for another matter I could not have been more satisfied with the work and professionalism with the service staff that assisted me. From the phone appointment through delivery of my vehicle to picking up the vehicle the service staff was friendly, helpful and informative as to the problem and its cause.

John Monogue
St Paul, Minnesota

Very poor customer service in the service department. Will not be going back.

The customer service was great and I bought a new beautiful Malibu

My dad bought a car from there and I just came in to supervise..... lol but they took great care of my dad to the point where i will purchase my next car from them.