The parts department is helpful and friendly. The ...

The parts department is helpful and friendly. The sales folks are awesome. The service department folks, they have no customer service skills.

Went in to buy a paint stick. Parts people were on top of the game. It was ordered and came in a week.

I went in to ask service about connecting my phone to the infotainment system. I just purchased the truck the month prior and couldn't figure it out even with the manual. The salesperson on the floor directed me out to service. I stood there for ten minutes while they stood behind the counter. Not on the phones, not processing anything, nope, just standing there. Finally a third guy comes in and asks if I've been helped. I reply no and we both look away the two guys.

I tell him I want to connect my phone to the infotainment system so Google maps comes through the speakers. He tells me that navigation had to be thorough onstar. I tell him that I don't want the navigation built in as I'm not paying $40.00 a month for occasional directions. I know you can get your phone to come through, I just need help connecting it. He agreed one if the other guys who was standing there both tell me I have to use navigation through an onstar subscription. They are unwilling to help me at all. No apologies for not being able to help. They were not helpful and even rude talking to me like I'm done kind of idiot. I have four college degrees, I just don't know anything about cars. Just because I don't know cars doesn't give then the right to talk down to me.

I'll never go back.

By the way... to get Google through the infotainment system,

Pair your phone. Select media. Select other devices. Select your phone.

Downside, can't use my ipod or the stereo at the same time. But there's how you do it.