Maranello BMW Review

I've been taking my BMW to Maranello for a few years now and what brings me back is the service, quality of workmanship, and friendliness of all the staff. In particular, my service advisor, John Kim, has always gone above and beyond for me every time I've come in whether it's explaining what's wrong, the work that's going to be done to fix the issue, arranging shuttle service, and car loaners. John and the rest of the staff always have big smiles and treat their customers right. I wouldn't hesitate to recommend this dealership to any of my friends.

ricky sold me my first car, 2011 328i x drive and the process couldn t have gone any smoother, the professionalism at maranello bmw reminds me of why i bought from a trusted salesman and dealership instead of buying privately. overall a great experience

Maranello BMW dealership is the best. If any one is planning to buy BMW I would highly recommend them. They provide excellent customer service. They are not pushy at all unlike other dealers.They provide genuine sales price/ quote for their cars.YOU GUYS ARE THE BEST!!!I would highly recommend Johnathan the sales rep*****

Walked in wanting to know more about the different x series and wasn't disappointed. Johnathan Tam the sales advisor helping me was very knowledgeable and extremely friendly. Will definitely recommend speaking to him.

Very poor roadside assistance and the repair took 12 days far too long.
Communication between roadside and BMW was nonexistent as they did not know where the car was.
The car was returned dirty.
Very poor experience overall.

I have been using Maranello BMW for over 15 years now and I absolute love the exceptional customer service I received every time! Speaking to Riyad on many occasions he is always my go to BMW specialist. He is very professional and courteous while helping me with many difficult repairs. Thank You Riyad -You re a true example of exceptional customer service!!!

This is J. Liu, bought a BMW 328i from the sales consultant Jason, a guy who is truly knowledgeable and professional. We are happy with his performance and would recommend you to talk to him whenever you're interested in buying a new BMW.

The WORST dealership out there. I was PURPOSELY charged $600+ in labour to change a battery because I am a girl and don't know any better. They are the scummiest of scum, will never buy another BMW again.

No matter the month, whether it is July, November, or May. No service advisor ever seems to pick up the phone. I don t get put on hold as well. I once heard them pick up and literally hang up. It is disappointing that this is the dealership I ve been choosing to take my bmw to. It is convenient for me, but it is obvious now that I must try the other BMWs.

I brought our family's 228i to service yesterday, I was taken care of by Don Chen, the service advisor, he was very professional, competent and friendly, Don detailedly explained every part of the maintenance and their significance to me - such as changing engine oil, replacing intake filter as well as injector flush. I felt very comfortable dealing with Mr. Chen and the maintenance work was finished in a very timely manner. I would definitely recommend him and the dealer to my peers.

They Don't answer emails ! Bought a bmw and the least they can do is call to deal with some issues the car is facing. Poor aftermarket support to say the least !

I have been dealing with John "JP" for many years .He has helped myself and my wife with the purchase of many vehicles in the past (Honda) Most recently I have been speaking with him in regards to a new BMW . JPs approach is by far the best I've seen in the automotive industry. His upfront and welcoming attitude is exactly what makes him who he is. I've trusted John for over 7 years and look forward to once again dealing with John on a purchase of a new vehicle. BMW is lucky to have a salesperson like him! Alot of people could learn alot from John.

Thanks again for everything over the many years !

Nick Lamanna & Don Chen are the best! Always making sure my car is well maintained, service is always on point and very knowledgeable about my vehicle. I will continue coming to Maranello because of their amazing service!

What a bunch of FN clowns the Remo Ferri Group give me a break! I use to know Remo when he was the lonely Ferrari mechanic at yonge steeles motors How he got to this point I wonder? I asked about bring in my brand new M5 in for a headlight replacement they said it would be at least a week to get the car in. I said it's a headlight not a transmission can't you please do any better So she suggest that I leave my car parked for the week until they get to it. I said THAT'S IT that's all you can do Ya that's it.! How about we'll book an appt for you to bring you to replace the headlight at least, and you want my business I kringe everytime I have to call there, but they are so close to my office that I close my eyes and hope not to dial there sales department and get one of there sleazy Las Vegas greaseball salesmen. That is why I bought my car at Policaro BMW

Don Chen was so helpful and his communication skills were awesome. He kept in touch with me during the whole time my car was in the shop and even made arrangements to accommodate to my needs. He was caring and very professional. Thanks for taking the time and making me feel like a valued customer Don!!

I just got my service done at this branch, and it is super fast relative to the previous same type service. Receptionist was nice and helpful.

Just purchased a BMW X3 40i from Amir. The service we received was impressive! He answered all our questions and spent the time ensuring we walked away with the right vehicle! Loving my new SUV! Thanks again!

I Purchased a 2019 330i for my wife! The sales guy Rick was very professional and knowledgeable and did not feel pressured to make the purchase at all. The delivery went smoothly with Calvin Tran. Overall I d say it was an excellent experience would definitely recommend Maranello for your BMW purchase!!

Bought a certified preowned BMW, which had 41900 km on it. I didn t pay for the extended warranty since I only purchased this car for recreational purposes. Picked it up on Feb. 1st and we were in lock down in March. Considering I m also a full time employee, was not able to drive this car more than 280 km until June 20th, when I found drivetrain malfunction error showing up on my dashboard. Brought my car for diagnosis to their service department. Initially they asked me wait for 2 hours and you can take your vehicle with you. But actually they kept me waiting for 4 hours to only get the diagnosis done. Then the Service Manager showed me a $1380 bill for fixing the issue and asked me to go home and perhaps your vehicle can be ready for tomorrow.
I m a 1st time car buyer so have 2 simple questions for you guys who have experience with other brands or other BMW dealerships.
1- how long would a dealer normally keep you waiting to get the diagnosis work done?
2-What does humanity and morale says, when you confidently go to BMW and buy their certified preowned vehicle. Then drive it less than 300km and you see an error message, which based service department diagnosis was NOT caused by the customer. They did confirm electrical default has caused this error. (Thanks for BMW Service Manager, honestly!)
Should the customer now pay for the $1300+ bill or should BMW stand by their brand and understand the pandemic situation didn t let the customer use this car more than 280 km, although their one month timeframe has past?

I went to maranello BMW to get some work done on my x3 and I must say the service was great, staff was super friendly especially Robert Obront he's the best, very helpful an honest guy.

John Kim is the best service guy there. Great Service. Gave me a thorough detail of the problem with my car. Was super friendly aswell.

an over all great place to the best service in all categories

I had the pleasure of dealing with Jonathan and Judy, who helped me with my existing BMW, and were able to get me into a new BMW faster then I had expected. The service and sales department, as well as the General Manager went out of their way to ensure all my needs were looked after, and I am very satisfied with the entire experience. Thank you team Maranello!

The service staff are all welcoming and approachable. Shout out to Franklin for assisting me and making sure that my car's service needs were met. PS. Thanks for the good quality espresso and free wifi, I was able to become productive while waiting for my car.

Amazing experience with my service rep Don Chen! very quick turn around time and everything went well.

One of the best dealer experiences I ve had to date. Ricky the salesperson and all of the support staff were professional and polite. The final deal was a nice meeting in the middle and I felt that I was treated extremely fairly during the whole process. Without sounding like a commercial, if you are looking for a bmw make sure Maranello is on your list of dealers to see. I am from the Hamilton area so it s definitely not out of location convenience that I bought from them, but well worth the trip.

Beat dealership amazing customer service and quality work and knowledgeable staff.
Don Chen is one of the best service sales rep he helped me alot and saved me lots of money because my car had a issue that was actually under warenty.

Kkeep up the great work

I had a great experience with our my purchase. Jason is knowledgeable and helped get me a price I were very pleased with. He was professional and prompt and easy to work with.

The sales and service departments at this location is nothing but first class! Vasili helped me out from start to finish, and he was amazing!

Lewis is very patient. I got my perfect BMW 330i
~If you are looking for a BMW car, go for Lewis.

Went to BMW for a issue with my Wifes car tht kept shutting off when the wheather was warm. They charges for a diagnostic, which I questioned from the get go on the results. 1600.00 later they said the car was fixed, broke down and had to be towed after less than 12KM drive. Further diagnostic, they recommeded one thig or another, I had to basically research and come up with the diagnostic. They have now replaced the part I wanted, and seems to be running, however now they said something else is wrong and this problem was not there when I took the car in. This time I got dinged 1500.00...so here it is, perhaps they require more training or attitude adjustment. Not sure, but Im now turned off with BMW and there Dealers.

I am now shopping for a replacement but won't go to BMW eventhough my wife likes them. Maybe try Mercedes this time around.

I've been to this dealership a number of times. Not one salesperson has ever approached me. Ended up buying at BMW Markham.

I was recently introduced to Maranello and David Sy from my brother-in-law and I couldn't be more happier. I was able to purchase a great vehicle, at an amazing price without pressure and feeling valued. David went above and beyond making my purchase such an enjoyable and relaxed experience.

Highly recommend working with Calvin in sales. Be sure to ask for him when you visit. I've worked with many salespeople and when considering a new vehicle, Calvin was the best to work with! Thanks for all your help! 5/5

Great customer service, Lisa took care of everything.

Great service. Johnathan Tam was awesome. Didn't pressure me and was very helpful.

Purchased a preowned vehicle from John Pavunkovic. He was very professional, courteous and patient. I would definitely recommend dealing with John if you're looking for a new or preowned vehicle!

I was working with Jonathan Tam at Maranello BMW and I have to say in all my dealership experiences, Jonathan has set the bar high. He was amazing every step of the way. Prompt responses, great personality and 100% willing to do anything to ensure his clients are happy. He really stood out and I would recommend him for your next BMW purchase. Keep it up Jonathan and thank you for everything.

We had a pleasant experience recently purchasing our X3 but there were also some things that had us hesitating. We scheduled a test drive and when we walked into the showroom not a single saleperson/staff asked if we needed anything nor did they acknowledge us, despite the fact all 3 were standing at the front desk chatting it up. Leo was our salesman and he was very polite and easy to work with. The original model we came in to test drive we did not love and he didn't recommend anything else, other cars etc. We had to suggest looking at the x3 and other cars within our budget. He didn't really TRY to get us into a vehicle. Rosemary and Nikitta are absolute gems . Both of them make up for some of the other areas lacking. In all, it was a decent experience. We still love our bmw!!!

Always amazing customer service. I've been coming to specifically this location since 2018 for all my services on the 435i and they never disappoint. The service advisors always find a way to help me to their best ability, and resolved some major issues at no inconvenience. Thank you for your honesty Guliano, keep up the good work!

John, Thank you so much for the very pleasant, personalized experience. Always pleasure to work with you.
M

Excellent service and experience. Love my purchase!! David Sy is super helpful, knowledgeable, and found a car that was exactly what fit our needs. He was also a blast to work with... great guy! He went above and beyond.

TERRIBLE EXPERIENCE. I've never had a bad experience at a dealership. It's supposed to be the smoothest transaction, but not here. The car we bought needed to be brought to their showroom from another store location within Ontario. They told us a tentative 3-4 days. But would never provide details about where the vehicle is, when it'll arrive. Everytime we called, it would always be 3-4 days. And then last minute we were asked to pick it up the very next day (this was an issue as both the owners needed to be there to pick it up - and it's hard to reschedule everything last minute). And then started the saga of their team refusing to accept our insurance. I've had the same company insure all our family cars since 2015. We've changed cars during this time, bought new ones, never once has any other dealership given us problems. But here we were asked for documents that no insurance company releases. Even though all the information was fully mentioned (in depth) in the insurance application and confirmation, yet they refused to accept it. They refused to accept our void cheques without stamps, and our bank informed us that they don't stamp void cheques as the institution number is enough to tell what bank it is. But they refused to accept. Now after all this, when we were ready to pick up the car (after a long weekend) our sales person was off. The sales manager was on vacation. And the assistant manager starts at 12. One would expect someone at that level to be more empathetic towards customers, or at the least try to console. But not Chris, he was rude towards us, blaming the delays on us (the customers). We were then transferred to another sales representative, Michael, who was even more rude blatantly told me that the dealership was being accommodating towards us but we had failed to do our job as customers. If you're planning on buying anything from BMW please find another dealership (even if this location shows to have the car, they ship it for free. You'll be much better off going elsewhere. Because even their customer service is subpar. They treat you like strangers as opposed to other places that will treat you like guests, sound interested in anything you have to say. They seemed bothered that someone had come into their showroom) THIS WAS AN ABSOLUTELY HORRIBLE EXPERIENCE. However, I will say Cassandra Lee was their only saving grace. She was the only one who knew what customer service is and how to treat a fellow human.

I've owned two BMWs so far in life and I can say they have been excellent driving machines as long as they cared for by the best of staff. Maranello BMW has taken care of me time and time again from the quick service to knowledgeable team and great pricing as well as specials. Don Chen is hands down one of the greatest service advisors at the dealership as he is courteous, kind and understanding. No matter how big or small the issue he always tries his absolute best and pulls a solution together. I can call him and count on his expertise to solve any issue I have with my BMW. I trust his opinion so much, that before buying my second BMW my final opinion was his word about various issues I will come across and how honest he is about ensuring I have a great, reliable vehicle. He even went out of his way to fix an issue another dealer said they would have no idea how to solve and literally figured it out within minutes. I suggest everyone who needs any service on their BMW to come see Don Chen as you will not be disappointed.

Perfect experience. In Maranello, they provide such professional service. I know them since long time ago. I have tried many other dealerships for service. Maranello is the best with a very nice and friendly team :-)

I have known John Kim form the service department for years and he has always been the best to service my car... Thanks John!!!

I had an amazing experience with Maurizio. I couldn t have had a better salesperson. Thank you

This isn't about the dealership exactly ,but the conduct of employees outside of the dealership..today at Costco two employees were purchasing many cases of bottled water on behalf of the dealership wearing the company uniforms. One employee was involved in an argument with an elderly customer about position in line. Many people in line saw this employee yell at the elderly man and threatened to use physical violence on him. I was shocked and Later I saw the man loading his company van.

I usually would go into Parkview because it is closer to home, but ever since I came into Maranello to service my car, its been nothing but an amazing experience ! Lisa has been very helpful and sweet! I will only go to her now for any of my BMW needs. Give that girl a raise!

Just finished leasing deal with John Pavunkovic. Discussions were above board, pleasant, flexible-- with no pressure. Would recommend him to others who want to buy or lease at Maranello BMW.

Brought my car in for regular service. Great service. Great dealer.

Went in to have a service light looked at, Peter Leonardi offered quick and excellent service when dropping off and picking up my vehicle leaving me worry free.

Sales department is second to none, service is as bad as humanly possible.

Never go to this location, worst service, I'm supposed to receive my ownership card this week; however, it's still in her office.

Had a scheduled maintenance with a service rep Robert Obront. It was a very fast service and great experience. Thanks for servicing my car efficiently! Great job Maranello BMW!

Dealing with the parts department is always smooth & painless, I know whenever I need something I can call Riyad and get it right away! very knowledgeable staff & prompt service. Best

Unfortunately, I got a car accident and my Honda Civic car cannot use anymore. After then, I decided to find a pre-owned BMW car based on my finance status. After I went to several BMW dealer stores, finally I decided to work with Marenello BMW to finish my first BMW car shopping since I met Maurizio Nonis. I found that his service is professional and his words are reliable. He gave us a lot of good suggestions to think about a pre-owned car. At same time, I found that many of Marenello BMW cars are at good clean condition and give me impression that they choose and take care of pre-owned cars more careful than other BMW dealer stores. After I put my order for my car, I found some concerned information about manufacture design issues and asked to solve this problem for me. Mr. Newel DeSouza understood my concerns and help me relieve them in 5 minutes. In his mind he has big picture and great insights for his business and knew how to stand out from his community. His business strategy and leadership is very impressive. So I understand why he has so good team to work with him. His mechanic Mitchell Osmond did excellent work and good records. Many appreciations come from my bottom of heart. I d like to give my appreciations to Jeff Lane and Walter Montagna too since they know what the problem is. Newel and his team perform their slogan Competitive pricing without compromising quality during their service process. This is not only oral promise but practise promise. The whole process makes me feel so satisfied. Definitely I will highly recommend my colleague and friends to Marenello BMW. Thanks a lot, Marenello BMW team!

I was undecided whether to buy a 528i or 535i. I am glad I met Yusuf Hayder. He helped me asking a couple of questions on my preferences and he made me decide which one to go with. Yusuf is the most helpful person I have met so far at this dealership. He helped me get a good trade in value for my car and made me really happy with the purchase of my new car as well. I would strongly recommend if you visit this dealership ask for Yusuf and he will go above and beyond to make you happy!!. Thank you Yusuf for making this a memorable moment for me.

My friends experience. TERRIBLE EXPERIENCE. I've never had a bad experience at a dealership. It's supposed to be the smoothest transaction, but not here. The car we bought needed to be brought to their showroom from another store location within Ontario. They told us a tentative 3-4 days. But would never provide details about where the vehicle is, when it'll arrive. Everytime we called, it would always be 3-4 days. And then last minute we were asked to pick it up the very next day (this was an issue as both the owners needed to be there to pick it up - and it's hard to reschedule everything last minute). And then started the saga of their team refusing to accept our insurance. I've had the same company insure all our family cars since 2015. We've changed cars during this time, bought new ones, never once has any other dealership given us problems. But here we were asked for documents that no insurance company releases. Even though all the information was fully mentioned (in depth) in the insurance application and confirmation, yet they refused to accept it. They refused to accept our void cheques without stamps, and our bank informed us that they don't stamp void cheques as the institution number is enough to tell what bank it is. But they refused to accept. Now after all this, when we were ready to pick up the car (after a long weekend) our sales person was off. The sales manager was on vacation. And the assistant manager starts at 12. One would expect someone at that level to be more empathetic towards customers, or at the least try to console. But not Chris, he was rude towards us, blaming the delays on us (the customers). We were then transferred to another sales representative, Michael, who was even more rude blatantly told me that the dealership was being accommodating towards us but we had failed to do our job as customers. If you're planning on buying anything from BMW please find another dealership (even if this location shows to have the car, they ship it for free. You'll be much better off going elsewhere. Because even their customer service is subpar. They treat you like strangers as opposed to other places that will treat you like guests, sound interested in anything you have to say. They seemed bothered that someone had come into their showroom) THIS WAS AN ABSOLUTELY HORRIBLE EXPERIENCE. However, I will say Cassandra Lee was their only saving grace. She was the only one who knew what customer service is and how to treat a fellow human.

Excellent Service, Friendly staff & above all the great deals. One of the best BMW Auto dealer in Greater Toronto Area. I strongly recommend, if you are looking for a customer service with extra care and sincerity. Keep up the good work Maranello BMW. Five Stars to Leo (Leonardo) in sales team.

Great service! The service team took me in right away and were very helpful. I highly recommend Maranello BMW

Friendly staff, great parts and service depts. ; I appreciate the fact that everyone working at Maranello BMW has a willing to assist attitude. It s nice customer experience for a change.

This is our 4th BMW purchase at Maranello with Jonathan and I cannot say enough good things about him. Maranello is ehhhhh okish, but Jonathan makes it absolutely the best new BMW purchase experience! He always goes out of his way to help us with a new car purchase and keeps supporting us throughout our ownership whenever we need help. if he ever changes jobs or goes to a different dealership, we will just have to follow! Thank you for your business! Also we miss the old sales manager Alex as he would always get involved and personal in every purchase we made. Thank you!

brought my 2008 M3 in for a diagnosis on a clicking noise I was having. dealt with Brad and couldn't of been happier. I got the sense Brad is a true car enthusiast and was very knowledgable when speaking to me. figured out the problem using minimal shop time and got the fix done. very satisfied with the customer service I received.

Even though they going through some renovations + COVID-19, service was great as usual!

Excellent service from Peter and Andre. Everything handled professionally and as expected.

Excellent service, great vehicles, friendly staff who go the extra mile for the customer

I came in for service on my X3 and the staff at Maranello were great! Felt very welcomed and not rushed at all. Took a stroll through the show room while waiting and the Sales Managers were very friendly and looked very professional!

85year old father had to get a new key for his older model BMW. Ordered the key from the parts department and waited a week for it to come in. When he got the key it didn t work as they sent a faulty key. The service department wanted him to bring the car in. He brought the car in and they ordered another key waited another week then they called him and said his battery was dead ? Which is unusual because he had no issues before. So they recommended we get a battery test done for $360. The test was done and they said he had a drain on the battery. All this for just wanting a new key for the car ? After speaking with a manager they gave us $50 off the price so we ended up paying 310 for a test. Don t go here to get your car fixed unless you have a warranty. They treated my elderly father terrible. They don t care who they make money off.

I would not hesitate recommending John Pavunkovic. Very professional and straight forward. John answered all our emails and texts in a timely manner. Thanks John. Keep up the good work.

Great dealership. They really care about their customers.

Amir shirazi was our dealer he did an amazing job for us got us the best discount possible very polite man and very caring always has a smile on his face and he actually cares about you re experience he wasn t like the usual car dealers I ve met before and overall it was a great experience I would highly recommend going to this BMW dealer and asking for Amir shirazi you won t be disappointed and he also took the time to show us how to use the car and how to make use of the futures on the inside of the car. When it s time for me to buy my own car I will definitely come here and buy it from him no questions asked

John Kim is being very helpful there. I always go this dealer.

Great customer service ! The staff is great and Alex gets the job done. I love this place ! if your shopping BMW, you must check out Maranello

John is Amazing. Has helped us previously with Honda. Glad to see him at BMW. Hope to pick up 7 BMWs off John. John has always been upfront and had grated our family with respect and honesty. Thanks for everything John.

The service is great. Andrea is always pleasant and goes out of his way to look after you.

I was referred John Pavunkovic after considering a possible Audi. After his amazing service and attention to detail I'm happy to say I got a car I love. Go see John at Maranello so you have get the car of your dreams!

I met John Pavunkovic at the Autoshow and came away impressed. I was in the market and found the right salesman. John was professional, patient and answered all my questions. I went to another dealership to compare and there was no comparison. John is honest, upfront and transparent. I drove 1 hour to visit John and it is worth it. Thanks John for all your help. Look forward to doing business with you again.

Worst place to get your dream car serviced / fixed These guys are morons

I've dealt with the amazing Bradley Mcallum twice now, both recalls, every single time this kind gentlemen displays patience, always happy to help, is a professional at every sense of the word. I am beyond impressed with Bradley Mcallum, I think he deserves to be recognized for his outstanding service. I will forever be a client of Maranello BMW. Thank you Bradley and BMW!

Customer # 61334.

Always the best and professional services. From sales to service advisors and management the best dealership I have event dealt with.

John, you are THE BEST! It was the best 5-stars service I ve ever had from John Kim since 3 years ago I ve been with this dealership. John was very friendly & helpful during my visit. He went above and beyond to arrange the regular maintenance for my car and also took the time to found the problem with the speakers and was ordering parts and making appointment for me to have it fixed. Amazing service from John. Thank you very much, John; and my thumbs up to you.

Very professional, efficient and accommodating when we brought in our car for service. Thanks Lisa, Brad and the rest of the staff at BMW Maranello!

to John Kim thank you for the excellent service you provided,, such a pleasure dealing with you sir

Most horrible bmw dealership in GTA. Try BMW toronto. Or PFFAF

Took my car in last Saturday morning for annual check up. Lisa Lum York the service co ordinator was amazing, very professional. She is a huge asset to your dealership .

I recently had to end up on this dealership as i was referred by some of my friend , my 2011 335is convertible were having issues with the fuel injectors and it was a big issue. I went to the dealership though I had not bought this car from here , They fix the car nicely and I felt relief finally.

but one thing i would like to mention that their follow up with the customers is not good , you have to call them , leaving multiple voice messages and still peoples do not bother to call you back to give any update. this is the only thing which annoyed me a lot.

It was a pleasure dealing with everyone, especially David, Kathy and Karanjit who were very attentive and made sure that the process went smooth. I am very happy with my 328iGT! Thank you

Service was fantastic. On time, no hassle, very smooth experience

Went for a job interview there and because of my name assumed I was white. Right infront of me the interviewer said to another colleague, "I thought she was white". Obviously didn't get the job. Somehow I felt it was because of my color.