TERRIBLE EXPERIENCE. I've never had a bad experien...

TERRIBLE EXPERIENCE. I've never had a bad experience at a dealership. It's supposed to be the smoothest transaction, but not here. The car we bought needed to be brought to their showroom from another store location within Ontario. They told us a tentative 3-4 days. But would never provide details about where the vehicle is, when it'll arrive. Everytime we called, it would always be 3-4 days. And then last minute we were asked to pick it up the very next day (this was an issue as both the owners needed to be there to pick it up - and it's hard to reschedule everything last minute). And then started the saga of their team refusing to accept our insurance. I've had the same company insure all our family cars since 2015. We've changed cars during this time, bought new ones, never once has any other dealership given us problems. But here we were asked for documents that no insurance company releases. Even though all the information was fully mentioned (in depth) in the insurance application and confirmation, yet they refused to accept it. They refused to accept our void cheques without stamps, and our bank informed us that they don't stamp void cheques as the institution number is enough to tell what bank it is. But they refused to accept. Now after all this, when we were ready to pick up the car (after a long weekend) our sales person was off. The sales manager was on vacation. And the assistant manager starts at 12. One would expect someone at that level to be more empathetic towards customers, or at the least try to console. But not Chris, he was rude towards us, blaming the delays on us (the customers). We were then transferred to another sales representative, Michael, who was even more rude blatantly told me that the dealership was being accommodating towards us but we had failed to do our job as customers. If you're planning on buying anything from BMW please find another dealership (even if this location shows to have the car, they ship it for free. You'll be much better off going elsewhere. Because even their customer service is subpar. They treat you like strangers as opposed to other places that will treat you like guests, sound interested in anything you have to say. They seemed bothered that someone had come into their showroom) THIS WAS AN ABSOLUTELY HORRIBLE EXPERIENCE. However, I will say Cassandra Lee was their only saving grace. She was the only one who knew what customer service is and how to treat a fellow human.