Maranello BMW Reviews

Thanks Maranello for a smooth transaction. Great customer service with a family feel.

This is the best experience I have on buying a new vehicle. Jonathan is amazing and he truly cares about his customer. Attention to detail and top quality service from start to finish.

Johnny Tam is your guy! If you wanna buy a car with no BS and good honest sales then you gotta hit him up. Very friendly and a genuine car enthusiast both are must haves when I am dealing with cars. Be sure to stop by and get some quotes for him and take some test drives. If your gonna get a bimmer it has gotta be from him!

Also the dealership is absolutely beautiful and sells some very mean machines and even great daily drivers.

BMW Maranello provides excellent service always especially Giuliano Rea ,Lisa Lum York &Gina Spanos is the best! Efficient and professional At all times. They go above and beyond to make their clients happy.

JP is the best. Knows client service par excellence!
Very satisfied!

Love doing business with the Maranello BMW Parts Department! Laura in wholesales always goes the extra mile to get the parts or the information I'm looking for! Laura is always polite and she is full of knowledge.

We went to browse for a car but ended up signing a car after the great service we received from Mauricio. He was extremely helpful and informative. The delivery process was a smooth transition as we traded in our car and Calvin was there to offer his assistance. Both Mauricio and Calvin were professional agents and made our first BMW purchase a memorable experience.

- Arthie and Thanushan

My experience with Maranello BMW was great. I had my car serviced and the whole process was smooth. My service advisor Pietro Leonardi was quite helpful. I got updates on the status of my car by email and phone which was nice. Thorough and professional service. I'd totally recommend them for all your car service needs. Keep up the good work Maranello BMW.

First of all, the parts department didn't pick up for a whole day of trying to call at different times. When I finally got a hold of someone after a couple of days, the man on the phone insisted he can't give me the part number I need for my car and gave me a price $100 more expensive than the other dealership. He was not friendly at all and was quite rude. He didn't even mention to me that I can go on the BMW website, put my VIN # and look up any parts that my car would need, including part#s , diagrams and the Manufacturers recommended sale price. Then upon calling the service department, they asked for my info and never called me back. It's been 3 days now and I'm thinking these guys are not reliable at all. This location is scratched off my list for good. I'll drive much further to another dealership but I'll leave happy.

I was pleasantly surprised by the honest, patient, and upfront sales approach I experienced dealing with John Pavunkovic at Maranello BMW.
This was my first visit to the dealership and I found the entire staff friendly and accommodating. Highly recommended.

John Kim service advisor at this dealership will go above and beyond to make any customer that walks through the door a happy one. He has provided me with outstanding service and his help with my 328xi BMW has been fantastic. I just came back from the dealership knowing my car is in good hands. If your visiting Maranello BMW be sure to take to John he'll get the job done right the first time around!

Thank you John Kim for all you help.

Excellent service and staff. Was greeted almost immediatly upon walking in and offered an espresso.

I had my x5 serviced there recently and I would never go back. My car is under warranty and was making a noise coming from the front end . The ball joints needed replacing.. They couldn't here any noise or see they were lose. Ii went to Bmw of Mississauga and they did the repair. I would go out of my way not to talk it back to Maranello.

Great people to deal with from the upper management Newel, to service Jeff lane , and Rohan, and of course used car sales advisor Anthony. I bought my car a month ago from maranello, they fixed , and sorted out any and all concerns I had about my purchase. Definitely a solid dealership, and trust worthy ! I would buy from them again.
Thanks guys!!

Not a very attentive dealership at all. I intentionally didn't ask for help to see if someone would come and say hello.
I'd very unlikely consider this dealer for my upcoming purchase.

Best service and the price ever, Franklin in the service department is best in team. Was at Maranello for the first time for replacement of my 3 series brakes.

Well, they're not going to shuttle you with a BMW but they'll with a Chrysler Van.

I've had my 2018 BMW serviced 4/5 times so far and not the best experience.
Twice in a row after my service my car wasn't washed despite listing carwash as a service in the invoice I received. When asked about it, I was told the car wash was not working but no one bothered to take it off as a service offered on the invoice.
Last service experience was not the best either! I dropped off my car this past Friday and no one bothered to call me when me vehicle was ready! Time slipped away as I got busy on Friday and when I called at after 6, no one was available to deliver my car. Granted it was Dec 27th and people are enjoying the holiday season modified working hours.
I go there on Saturday morning to pick up my vehicle and mention that I never got a call from them and the lady at the checkout counter could care less!!!
I'd expect this from Mr. Mechanic mom n dad shop but not from BMW.
All in all, very disappointed, both with Maranello for not offering up to par service and BMW Corp. For not auditing their dealers.
Despite the distance, I will be using BMW Autohaus in North York for my future device needs. At least I had an exceptional experience when I took delivery of my beamer!

I never leave reviews, but John P literally is the best and so professional at what he does, so he definitely deserves a 5 star review. Very recommended.

Worse Experience in any dealership so far! Not impressed on how I was taken care of as a client and treated. You would expect differently when driving 5 hours to buy your 650ixDrive at this dealership. No calls from managers to apologies and provide solutions for compensation on matters. Surprised that this dealership is still in business today.

Quick , efficient service department. Looked after me immediately.

If their parts department is any indication of what the rest of the dealership is like, Maranello BMW is fantastic!

I just called the parts department asking about winter tires and rims for the upcoming 2014/2015 snow season. Frank was beyond helpful! He was incredibly knowledgeable and was able to guide me in the proper direction with what can be a challenging task when considering winter tires and wheels. He took the time to explain in great detail all about off-set, bolt pattern, etc.

Exceeded my expectations! Do your business with Maranello BMW!

Thought this dealership was going to be amazing based off all the reviews.
Long story short, have a BMW coming off lease, went to get something new for lease. Great deal was struck, papers signed with agreed upon payments, downpayment taken, etc. Fast forward 3 weeks. Everything is ready to go. Bring my BMW in off lease, they take my keys etc. show me the new BMW, and then when it comes to finalizing and giving the rest of the deposit, the manager comes and wants to raise the month lease and negotiate it. How is this possible after an agreement was signed and everything.

Worst experience at a BMW dealership ever. I suggest going elsewhere. These people are not good people.

Great , great , great dealer , amir shirazi was so nice and knowledgeable , i had a fantasic experience . Thank you maranello bmw .

If you have any issues in your car find John Kim.My experience of Maranello BMW with John Kim couldn't any better he helped me to do all the services and explained me all of the thing I need to know and fixed the car perfectly. Thanks again :)

I had an exceptional experience buying my first car with Rome Omari. I went into the dealership to just see what they had for used cars. I was greeted by the manager and Rome. Rome broke down what I was looking for in a car and gave me recommendations to look at. His whole approach was down to earth and easy going, I never once felt I was being led into a car that I didn't want. That same day he got me into a car to test drive and it was exactly what I was looking for. An hour or 2 later I purchased the car. I could tell he was looking out for my best interests when buying my first car and I appreciated it. Spoke with the manager a few times during the process as well and he was also genuine in his approach. The financing set up was a breeze thanks to Katherine Barrientros, she explained all the documents that I would need to bring in and found a way to set up the financing that would make it easier for me.

When I arrived to pick up my car, it was sitting in the front and was detailed. I was greeted by Rome again, signed the remaining documents and was given the keys. Overall, an excellent experience purchasing my first car. I could tell customer service and satisfaction is this dealership's top priority. I've been to a few other dealerships prior to arriving to Maranello and no other dealership came close to their level of customer service. I was respectfully treated and had Rome's full attention during the whole shopping experience. When I have to purchase my next car down the line, I will definitely go to Maranello first. Genuine customer service that I would recommend to all of my family and friends.

Peter was very thorough and provided exceptional customer service with follow up.

I usually do not write reviews. I have to give Cristina Fetescu a review.

Excellent service. Best dealer experience I ve ever had! Highly recommended.

Thanks Cristina appreciate the honesty and your friendship.

I own an automotive repair shop. Have an account set up with parts. Ordered some parts trying to ensure the guy serving me knew there was more then one style of this part. He assured me by vin its correct... even though it wasnt. No big deal.. spent almost 2 hours trying to call parts this saturday to get the correct stuff..with no answer at all very annoyed not to mention how my customer is feeling. Definitely would not recommend for parts.

Jeff Lane and his service team at Maranello provided great customer service and professionalism. Thanks Jeff for going above and beyond to ensure I was helped. Keep up the great work Maranello!

DONT service here unless you want to waste your time. Worst service experience ever. Dealership told me to bring the car as a booked appointment yet they failed to even look at the car ALL DAY!

I booked an appointment a week in advance for an airbag issue. Knowing that sometimes these things can take time I decided to drop off the vehicle in the morning and pick up at night. Giving 7hrs+ to service.
The service advisor calls me at 2pm and tells me that they haven't looked at the car yet and that he'll call back. I got NO CALL BACK
I called the dealership at 4:30pm at which point I was told that nobody looked at my car, still.

You tell me to come for an appointment, I give you the car for all day, and you don't have time to service the car. Pure incompetence.
What a JOKE!

I had the pleasure of doing business with David Sy and had a fantastic experience. He and the Maranello team were able to meet all of my expectations and more. Will for sure be doing future business again.

Just picked up my new BMW X3 and John Pavunkovic is the man to call for a BMW. John made the whole process simple, transparent and fast. He looked after everything very capably and professionally. I have got 7 cars from John and would not use anyone else.

1. Engine light on on a 7 month old brand new X4
2. Insisted on continue driving while the parts are on back order
3. Promised to call as soon as the parts arrive
4. Parts arrived but didn t call back for 6 weeks
5. Parts were lost now, possibly used for someone else.
Poor customer service with pure lazy advisor that does not honour the promise with a customer. Over promise, under deliver.
Details in previous review.

Great service was really impressed. Although it's kind of hard to book the actual appointment once I was there it was nice and quick.

Purchased our 12th car with Maranello and there is a definitive reason why we keep going back to them! Both Newel and JP have in-depth knowledge of their vehicles with customer service on top of everything else. Be sure to check them out before your next BMW purchase elsewhere! Andre over at service is also a Gem!

Johny thank you so much for assisting with my first BMW

Picked up my X2 today with JP. Excellent sale person very honest and helpful with the purchase and delivery of my new vehicle.

Purchased my 2020 M2 Competition from Maranello BMW less than a week ago. I have purchased numerous vehicles over the years and have had dealings with a myriad of salesman, service people, managers etc. I have had great experiences and very poor ones. This all being said, Maranello BMW, specifically, Calvin Tran and Walter Montagna (Sales Manager) were above and beyond anything I have experienced. Understanding, funny, courteous, knowledgable and generous, just to mention a few of the traits they exude! I was a little skeptical going there as I have never purchased such an expensive vehicle, I was met with a very friendly atmosphere and was made to feel very special! Thank you Calvin ... Thank you Walter and thank you Maranello BMW, can't wait till my first service is come and gone so I can see what this little rocket is really like to drive!

I met with the managers Bart Luniewski, Alex Kuzhel and Newel DeSouza. I found them to be professional and great ambassadors for Maranello BMW.

Amazing experience at this dealership, everything from the ordering process to the delivery of the cars. Thank you!

I took my 2001 540I in for a recall late last week and the Service Advisor, Peter Leonardi, discovered there were two recalls outstanding. Now that's what I call service because I was unaware of that second recall. I also asked him to check the car and make sure it was tuned up for the winter season. In the process of tuning it up his team discovered a major problem with a hose that had to be replaced sparing me the troubles it would have posed if it had failed while I was driving down the highway. Peter was a true professional in every regard. It was a pleasure dealing with him, and all the folks at Maranello BMW, including Rosemary Costa. I really appreciate their attentive service and I look forward to having my car serviced there again when needed. Thank you Peter, Rosemary, and everyone at Maranello BMW.

Best Regards,

Laurie Michael Thomas - Agent

I loved everything about this dealership. Helped me pick out the car I wanted within my price range. Very friendly. They respect their customers' needs and leave out the BS! Straight to the point without hassling me or conning me into anything. Down to earth sales men who knew their vehicles and how to please a customer. Will buy from here again. The most pleasant experience I've ever had purchasing a vehicle. I recommend Maranello to everyone!

Amazing service! I live Downtown, Toronto (right beside BMW Toronto). I was blown away by my experience at Maranello BMW. They have earned my business moving forward. I will now purposefully go out my way to Vaughan as a result. Thank you to Gina and Cheryl. Keep doing what you guys are doing!

After searching at many different dealerships and brands I wandered into Maranello BMW. I needed something quick to replace my written off vehicle, but I didn't want to settle with just anything. JP and Walter, I want to sincerely thank you. These two fine gentlemen worked their butts off to find me exactly what I was looking for in a very timely manner. The professionalism is second to none. They responded to every question I had and they are very thorough in their processes to ensure that the client is well taken care of.

I would definitely recommend them to anyone searching for a BMW.

I've been bringing my BMW to Maranello for a year now and they've always treated me very well. Very impressed with their overall service and quality of work. John Kim has been my dedicated service advisor and have been hugely appreciative of the attention he's given me, the follow up phone calls and above and beyond service. Keep up the good work BMW Maranello!

We needed Engine change !!
Considering the Covid-19 situation, all was done very fast with in 2 weeks.

The engine arrived with in week and the job was done.

Gilani

I bought my first car from Toronto BMW and second car at Budds BMW. They are both great dealerships but I always service them at Maranello. The service quality and hospitality is just amazing. Staff, and more specifically Lisa, is very helpful, knowledgeable and supportive. I get my services done in a timely manner and for a fair cost. The car is always washed and I have never left displeased. Regardless of where you live, if you own a BMW I highly recommend you bring it here and ask for Lisa, and I guarantee you Will never go anywhere else

No love....felt I wasn't welcome..
Black struggle....

Started off with great interactions with the internet sales coordinator Elizabeth and sales person David - prompt response and follow up. Unfortunately my experience during the negotiation was less than ideal - it seemed one of the sales managers did not have any time either for me or the sales person to hear about the deal David and I agreed on. Once I got home, I got a call from Ian, another sales manager, who took the time to hear my story and offered a deal that was exceptional. My experience since than more than exceeded my expectations. During delivery Ian made a point to meet with me and David surprised me many thoughtful BMW accessories.

Definitely recommend not going there for business. Sneaky sales people and service advisors. No respect to customer. Couple examples from myself and my family members:
1. I had a tiny chip in the passenger side door due to hitting onto my driver way fence when opening it. When I went to this dealer for a make up paint using my Appearance Protection Plan, the service advisor simply sent me to the parts department to get a touch up pen and asked me to do it myself. I understand this chip is not something serious but when the financing manager persuading me to purchase the plan, it was totally a difference story.
2. Ran over a deep hole on 401 once and had a big bulge on one of the tires. Went back to the dealer for a tire change, ONLY one service advisor for a crazily busy Monday. When it was my turn, simply sent me to ask a technician outside and came back for a huge queue again. Ended up with having another service advisor helped after almost 40 minutes wasting of time.
Every time went for a service, the advisors were asking you to do some unnecessary maintenance for their sales quota. I mean, this is ridiculous. Why can't they just follow BMW's free maintenance schedule?!
3. Went one day for a trade in valuation and quote for a new vehicle. The sales only focused on selling me a new vehicle and didn't touch the valuation of my current one at all throughout our conversation. Most annoying was that when he took my ownership paper to his manager for "valuation" purpose, they LOST it! No apology, no results. Again, sent you back and told you they would call you when found it. I'm not supposed to drive the vehicle back without a licence plate ownership man!
Completely crewed up by this dealership and probably will NEVER go back again for business. Stay away from it people. They only cares about how many new vehicles sold, and they don't care about your experience and feeling at all. Cold blood business.

Do NOT bring your vehicle here for last minute warranty.

Many years back my passenger seat no longer reclined after getting my car back from Maranello. I looked at other low star reviews after recently hearing similar stories and I'm amazed they have actually gotten worse.

Brought my car in for a suspension noise and my seat belt extender not catching. They eventually fixed the noise after a few visits but when my car was returned from the final service I noticed on the same day my passenger seat recliner was no longer working. One of the clips in the rear seat was also broken, which I could not understand why or how one of their techs could have done that.

These guys are a perfect definition of a stealership, avoid at all cost.

John Pavunkovic is an honest salesman. He was patient and explained all features of thr new X5 for my mother. We just placed an order and cant wait for the car.
Johns reviews are true. Glad we worked out a deal. Great service!

Calvin is a great sales rep, he know the industry in and out. I would highly recommend dealing with him as your sales rep. Thank you for your time today, it was great talking to you! Anything with service deal with Peter hes a great service rep! Got my m performance exhaust installed last month and everything went smooth. Overall Maranello is the best BMW dealership and would recommend all my friends and family to go here.

This dealer has "Accelerated Prices" compared to some other BMW dealers, also it is almost impossible to get a hold of them via phone.

Great service and Gina was very customer focused and made sure I was looked after.

I purchased a used vehicle (3 years old) from this dealer. The bill of sale states the car had 84,000 khm. The salesman (Leo) told me that it had 84,000 khm but when I came to pick up the vehicle, it clearly stated 85,551 khm so either staff drove my car for the difference or someone needs glasses. Also, when I picked up the vehicle and approached Hwy 400, the vehicle started beeping and it was telling me I was driving on an empty tank of gas! Also, whenever I try to start up the engine, the dash states a message " INVALID KEY". I left Leo a voice message that I am stuck on the 400 with no gas and I have had the car for about a week and I still havent heard back from him. I think this dealership needs to brush up on a few things before I even consider dealing with them again. Oh and they overcharged me for my license plate sticker. I only required 9 months and the ministry told me it would cost $90 but they still charged me for a full year and pocketed the difference. I gave them 2 stars instead of 1 since the manager promised to send me a cheque to cover the gas and the kilometer difference but I was told the cheque is in the mail. How can i believe anything they say to me now?

I had an amazing customer experience at Maranello BMW. I brought my car for service and Robert Obront, my service advisor, recommended a wheel alignment. After picking up the car, I've noticed it seemed worse than before and the wheel aligned, but I had to move the steering wheel constantly to drive. I called Robert and he simply told me to bring the car back, which I did. He brought in Mario, their foreman, who test drove the car with me, explained what was going on in details and took the car back to the shop for redoing the alignment. It is perfect now! But the attention and care the provided, not only made me confident that this is the best place to bring my car, but also gave me piece of mind that they are humble enough to put the customer first.

Got my first bmw in Maraello. Daniel Guo was helpful and knowledgeable. Great exprience

My experience at Maranello BMW was beyond my expectations. Over the years I've dealt with many BMW dealerships but at Maranello I felt my car was well taken care of. I'm not one to write reviews but here I felt the need to do so. Terry Volanis and Mario, the mechanic, were very professional and personable when dealing with the issues requiring replacement and service to my car. They kept me up to date at every step of the service. Their customer care and service was outstanding. They would also be my first stop when I decide to purchase a new car. I would recommend Maranello BMW to all BMW drivers. Terry and Mario, keep up the great work - you did an awesome job!

I had a pleasure of meeting Amir Shirazi a few weeks back once we were invited to BMW VIP event. He was quite knowledgeable as well as patient and helped us a lot during the process and we got an amazing deal. I even had gone to other dealers searched online to see if better deals existed but couldn t get anything close. He also emailed me a few times until before delivery of my vehicle to check on me and providing updates and I m quite thrilled with this level of customer service. I would definitely recommend anyone to come this location and deal with him because you won t go out empty handed and without a smile on your face.

Maranello BMW gave me the best possible service when my car was recalled. A special thank you to Mike, your service advisor who made my experience so pleasant that I would recommend your dealership to everyone I know. I am a very satisfied customer.
CC

I deal with Brad in service. The guy is outstanding.

Peter was very helpful with my situation. He keep me informed on progress and provided many details along the way. Very professional.

My favourite BMW dealer, service department is the best in the business and one of the only places I trust with my M.

Great experience in Service. Giuliano was professional, courteous, friendly and efficient.

Visited once and good response by the team. Let's see in next visit how it goes.

Great people great service they're going to take care of any. for my experience they are the best BMW dealership in GTA area. I want to say thank you very much to Amir he's the salesman he's wonderful guy and thank you so much to Alex sales manager, thank you for all of you guys!

Seems not able to handle the volume of clients during rush hours.
If you want to have a happy journey in the service department, please come, but not in rush hours.

I just bought a new 2018 BMW 330i xDrive. Rick hooked me up with a great deal and when I came in to sign the paperwork and pick up the car, Nikitta did a great job of answering all my questions and walked me through the whole process. I would definitely recommend Rick and Nikitta to all my friends and family looking to buy a BMW. Thanks Guys!!

We had an amazing experience purchasing our new car from Sam Barbaro at BMW Maranello. Due to COVID19, our car production was delayed so we ended up picking a new car from the inventory instead.
From the moment we walked into the dealership until our delivery, Sam was always there to help us, guide us and answer any of our questions even on his days off. He helped us find the best car based on our needs and worked extremely diligently to ensure the car was delivered as soon as possible. Bart Luniewski, the car sales manager was a pleasure to work with as well.
We are extremely satisfied with the service and highly recommend Maranello BMW and most of all Sam if you are looking to purchase a new BMW.

Great dealership, absolutely amazing customer service. We acquired a beautiful machine in less than 2 hours test drive included. I will return to get my next.

I've been there a couple times now and each time the staff in the service dept. was kind and helpful. Last visit was May 9th 2015 when the indy shop I had my car at doing an oil change and refilling the diesel efficiency fluid ran into slight confusion when refilling the DEF. I drove over to Maranello and Mike, one of their mechanics, knew exactly why there was confusion....grabbed some DEF fluid, topped up both the main and reserve tank and assured me the "NO START" warning would vanish shortly after 1 or 2 kms driven (computer cycle). Not only did they not charge me for topping up the tanks (which lets face it, they easily could have) but sure enough after just over 1 KM of driving the warning cleared itself. Keep in mind, I didn't even purchase my 2009 335d from them but they still took care of me without issue. I'll definitely keep them at the top of my list of dealers to visit when it comes to purchasing my next BMW. It's the little things that typically make the biggest difference, so kudos to them for recognizing that. Well done to Mike & Maranello and their service staff.

The worst dealership I have ever dealt with! Offered free rental car due to delays in service and then I got charged with the rental + insurance (never signed up for insurance). I called to resolve this issue..they agreed it's error on their side (got emails to prove it) and will contact the rental company. It's been over 14 months, and I still didn't get the refund. I followed up almost every week for months but got nothing! They will act nice and caring over the phone and through email and will always tell me that they are close to processing a refund but they are completely incompetent. I would highly recommend another dealership!

The desk attendant was not welcoming
He was not very pleasant and didn't help in my issue

Did a lease transfer at this deal ship. They charged $1,400 transfer fee, but not even check the vehicle, or remind customer to check it. When I found the car manual is missing, they said sorry you must have it when return this vehicle.
What kind of service is that?!!!

It was the best service I have ever experienced in 6 years BMW service experience. John Kim was so friendly and helpful for the service. He was well explaining what's beneficial to get service on my car and washed car after service even I didn't ask for it. Cheers!! Thanks John again! Maranello BMW service was excellent experience.

Buying a bmw should always be an easy process. Maranello BMW makes that possible. I have purchased over a dozen bmw's in my life time & so far Maranello does it the best. From the time you walk into the showroom to the vehicle delivery. Their sales & delivery team are amazing. Special thanks to David Sy (sales), Kathy Barrientos (Business office) & Wilson Wang (Delivery Specialist) for the wonderful experience. They made the purchase of my 540i smooth & easy.

Dealing with Don my service advisor has been a great pleasure, thank you for always taking good car of my X1

A very disappointing experience. Car damaged during the repair, where they did not accept the responsibility even though my signature was not even on their initial body inspection sheet. Long waits, irrespective and arrogant service advisers. I even escalated the issue to their General Manager and all I have got was an email saying they have evidence as they record the repair and now I have to pay to get the damage repaired.

Very basic service not what I would expect from BMW
Nothing compared to landrover
Went to pickup my car and had to leave it as all the work they promised to do was not done.
Brand new disc was put on the car and was starting to rust when I picked up the car. The tried to say that is normal.
When I walked around the dealer and showed them none of the other cars were like that, is only when they went back to check that the disc should have been painted.

Very helpful and knowledgeable Service department staff. I know our vehicle is well taken care of by them.

If you are looking for a new BMW, Calvin Tran is the guy to ask for. It was my first time at a BMW dealer and Calvin made the the experience very smooth, comfortable and enjoyable. He was patient with helping me find the model that was most suitable for my needs and budget. Not only did he stay pass closing hours to help finalize the deal, he is also helpful with answering questions by text message, even AFTER 2 months of buying my new car. Now THAT is how to do business.

This place improved since last time I visited. It's still hard to get service stuff on the phone, actually very hard. After spending $ 2800 car was not even washed in worked area.