Macy's North/Marshall Field's Reviews

My favorite macys by far ! Good selection, and dont miss the last act section, you will find great deals for your buck!!!

It was the saddest shopping experience. I entered the store on State street after last visit estimate 10 months ago and the entire 1st floor redesigned a white and black background; atmosphere cold and non-imaginative. There was a separate security section for other renters in the building. I counted an average 4-5 that's 4 to 5 not 45 customers on each floor. I went to purchase jeans, selected 5 pairs and was told "all dressing rooms were shut down due to COVID-19, but there is an easy exchange process if I get them home and they don't fit." The deli restaurant was closed, unable to shop for their famous honey mustard chicken salad. I could have threw a brick in the store and not hit anyone. Best to purchase items online, no more satisfaction in shopping in person at Macy's. Best thing, if you use their credit card for purchases you get great rewards for future purchases. My visit was during the lunch hours 12:30-1:30 pm.

Poor signage means its easily missed great store as you'd expect. Some baginns to be had.

Marshall Field's is rolling in his grave right now. The building is in shambles, clothes thrown everywhere. Lines off the wazzoo. Wouldnt really go again except to see the christmas tree in the walnut room, but even then you cant see it because they closed the top few floors.

Impressive and iconic department store. It seems very modern but you can feel the history of the building.

My Favorite store! Variety of brands to choose from!

Good place to shop around even though it is very expensive. You have to have a lot of money to buy lots of things

i like macys my gf loves it and products are great for holiday or special occasions. :)

Largest store in the downtown of Chicago where you can get good quality of service and products

Amazing selection. Bring cash of you're a visiting Canadian they don't take our credit or debit cards

Indger was very friendly and professional. Took care of all my needs (gift box, tissue, gift receipt, looked up my coupons and discounts) and made my shopping experience a happy one. In other departments I felt ignored, shoe dept. for example. I I waited for someone to acknowledge me. The clerk was overly casually dressed IMHO. He retrieved the three pair I was interested in. I wear a 7 wide or 38 Euro, of which you have a limited selection. (BTW, people with wide feet like stylish shoes too.) The shoes didn't work for me but I liked the Keds baseball shoes and would've bought them for my DIL, but the clerk didn't come back so I left. Finally, the restroom I visited needed cleaning. I'm at the Marshall Field store now (visiting my home town from Colorado). Thank you for the opportunity to express myself.

Historic building with a lot of history to it. The store itself is big and sometime hard to find what you want even when you know what floor it's on. The staff there have been hit or miss. I had the best suit buying experience here, but other staff have been the opposite of helpful too.

I believe the employee at the State Street store who looked up my new Macy's card number for me wrote it down and then spent $2000 on it! Now I can't even get a hold of a live person or manager to make them aware. I am left to deal with the fraudulant charges with Macy's corporate. Paperwork, police reports, etc. Beware! Do not shop here!

Every time I go to Chicago I buy Frango chocolates at Macy's. They are the best!! And the staff is friendly.

Macy Is New Your Marshall Feild and Co is the Chicago Always Number 1

Few shopper's buying today but store still feels like a ghost town! Music is too loud considering the variables. Like the renovations; room to move; bright lighting; and upscale products. Entrance on Washington is for the new rental offices called, 24 East Washington. Beautiful visually but not enough lighting to show off.

Classic setting in Chicago with lots of Macys charm.

Large selection of Men's Clothes. Great clearance section on the 2nd Floor.

I consider this a shopper heaven. Prices points from bargain to high end luxury. Great year round.

You could leave your wife there for the whole day, go out to drink a beer and come back to pick her up.

Went in there and was looking kinda lost and was approached by their staff who were friendly, informative and helped me find the items I was looking for.

Sales, Sales, and more sales. Prices on sheets, pots and pans and luggage lower than and comparable to Walmart.

Nice store kind of like Kmart or Dillard's. If I was Trump I would have pulled my ties first. LOL
Sad place. Dying store. At Nordstrom's there is a hustle and bustle. This place feels like a morgue.

High end store with great variety of products and accessories. About the building itself.. loved the ceiling, the columns with the design on top, and the easy access from multiple doors facing the streets

Gorgeous building at the heart of the loop. Great styles and prices, always! Be sure to sneak a peak at the Walnut Room and the Tiffany dome :)

Beauitiful store with a great variety of clothes. Would recomend going just to see how beautiful it really is. Prices are a little high but they do have a lot of sales that willl help the price go down.

Old and super expensive. Complicated to make your way around the place

It was an awesome experience. I got some great deals. This is my favorite store to shop at

All the staff is friendly and helpful and the latest and hottest fashion is available and the candy store is to die for lol

Friendly staff and good place for quick shopping in downtown Chicago

Very good place. Clothing of good brands and good offers

This Macy's carries all the household items and brands. The make up counter is bigger than any other Macy's I've been to. They have a great last call selection on clearance items. This is my favorite Macy's. I take 1 star away because sometimes I have to go find someone to check out as there are not too many associates by the register.

Lots of history in this building. Expensive, but service was great.

i got fries (scrumptious)and coke(....right up there with MacD's coke)!!!

Benefit brow at this location is the only place I'll go! They are amazing!!

Staff seem to go to great lengths to push the Macys card. Ugh

This is my favorite Macy's store & I think it's the largest in Illinois. This location has at least 9 floors to shop.

Largest Macy's I've ever been to. Wide selection of clothes from casual to formal for both men and women. Very appreciative of the vast mens section (hard to find any more than a small section in other clothing stores in the area). Also a nice cafeteria area at the bottom with almost any kinds of foods you're craving. All in all a good rest stop for tourists or anybody exploring the downtown area.

Great place for shopping. It has everything you need.

It is not organized well. It is under construction. The elevators are never working properly.

Such a unique department store with great Chicago history. The architecture and cool spaces within the store make you want to continue to wander even after you finish shopping.

A former Marshall Fields with Macy's brand all over it

Building is historic. Even if you're not going to buy something, it's worth going in just to see the building.

I really love the atmosphere of the cleaning of the store and the customer service is great

Wow. It's sad to say to malls are disappearing but hopefully Macy's stays open great store anything you need is there.

The Clerk, Randi, was very helpful, patient and thorough. I will look for her when I return.

I shop here from time to time. Usually on weekdays since it is a downtown location. There's plenty of discount items if you have it made the time to shop. The store is going though renovations so it's a bit of a challenge to navigate right now, many departments are closed but I'm general a good place to shop. No in store parking but they do validate your ok parking pass for the one across the street.

You can get some really great deals here, but the building is showing its age, and can use a lot of help.

It is such a beautiful store. Especially during Christmas time. Enjoyed walking around in there for the little time that I had.