Waited for over an hour with no information on my ...

Waited for over an hour with no information on my mom. Didn't know if she was in surgery yet. Asked the lady at the desk to check and see if she could find out anything and she said they weren't answering. We asked if they would call us when they knew something cuz we were going to the cafeteria. While we were in line getting our food they called and we were back down to the waiting area in about 3 minutes and they were supposed to wait for us and they had already taken her into surgery. Not happy!!