Mark S. Review of Lovelace Medical Center
Went in to another lovelace center. Doctor said af...
Went in to another lovelace center. Doctor said after a few minutes of examanation that j need to go to ER right away (possible appendicitis). No tests done so I was like ok must be serious enough. Get to the lovelace ER at 2 pm. Sign in, nothing fancy there. Wait about 2 hours as other people got triage in for headaches. Sitting in pain waiting to be called for a possible appendicitis, no urine tests or blood work in the mean time. After the 2 hours get called into another waiting room. Waited about an hour and a half before they came to get me to run a cat scan. Lady was nice there. No complaints after that brought me back to same waiting room. Waited about 2 hours waiting to hear about my results when they said it should only take 2 minutes. My fiance had to go up and ask them what was going on, and they responded with "oh he is still here?" When we have been sitting there for about 2 hours. A nurse comes to get me immediately after we mention it, as the tech made it seem like it was an inconvenience. As we are walking go the wing she says "here he is" as the other nurse/tech, looking surprised says oh..we have a bed right here. Wait another hour, no help, fiance goes up again to ask what's going on and the nurse Monica, making it seem like an inconvenience, comes over and just says I'll be taking care of you. 30-45 minutes go by and nothing. Doctor comes by and says we dont have a urine sample yet from you, something that could've been taken when I first signed in. I take the sample, wait another 45 minutes until someone comes to get it. Nurse Monica comes by and collects it, saying it will be about 30 minutes for rlthe results. An hour passes by after she says that, yet again my fiance goes to ask what's going on since it is just a urine test and all of the sudden, one minute later Nurse Monica comes by and says your test results just came in...obviously they came in sooner it's just that every time my fiance went to go ask the staff was just sitting there gossiping and was not going to do anything about it until we had to complain about it. Another 30 minutes goes by and the doctor comes back with really nothing to say saying they couldn't figure out what the pain was. And to go home and stay hydrated and rest. (5 days worth of pain before going in). Wait about 15-20 minutes and nurse Monica comes back to take out the catheter, open a thebsterile gauze to only place it on the paper she printed out, thus not making itnsterile anymore and put it on my arm where the catheter was. The whole experience was awful and I will never go back for any care there, little alone reccomend it to anyone. If I could give zero stars I would.
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