Logitravel Reviews

It is not an agency to use.
They are only intermediaries, therefore they have all the bad things of being an intermediary (they charge you more, they do not give you access to anything, for example, we wanted to put an extra suitcase and they charged us three times the price of the airline, they We asked the locator to do it directly with the airline and they told us that they did not provide it, that everything had to be done through them, the plane tickets sent them to us an hour before the flight left and after claiming them several times .. .if we don't miss the flight)
And they have no advantage of what they would have if they were an agency, we had a problem with the rental car that they had provided us and they told us that we had to solve it with the car rental company directly, in addition, all the phones that They gave us the car rental company were wrong, therefore it was impossible for us to get in touch with the car company and they didn't want to do it either because they are intermediaries and not an agency.
If you do not speak English you cannot hire a trip with this company since they do not take care of anything and it is you directly in the language of the country that you have to speak with each provider they have hired.
The only time I would recommend buying a trip through them would be if the price of this was half that of you doing it on your own since in any other case it does not compensate because they do not help you at all and also to the minimum thing you want to modify They will triple your cost.

GOOD WEB BUT YOU HAVE A LITTLE MORE FLEXIBILITY IN THE ELECTION OF FLIGHTS WITH SCALE.

WEEKS ago that I try to contact them, in all possible ways, to confirm if they have received my request to refund a reservation for April 9, I do not say that they have to pay me back because I understand the situation, but at least an email type "we inform you that we have received your request ..." With Ryanair I had no problem with this process for another reservation that I had even for a later date. They have not lived up to the circumstances as other companies have known and this will mean that when all this happens, disgruntled customers will no longer trust this company

*** UPDATE REVIEW ***
We have made the return very quickly in the same form of payment.
So I think that despite the lack of communication leaving you a star would not be fair.
****************************

We know that these are difficult dates (but not only for you). We have been trying for days to contact by phone, email and chat and there is no way to get it.
Our reservation predates COVID and from the first moment we contacted to find ways to cancel it, to which they replied that we should wait for the situation to stabilize.
In between, many months have passed and many new features, of which we have had to find out on our own (changes in air regulations, changes in flight schedules ...)
Today with the situation stabilized, requested work holidays and our trip already planned in detail, they send us an email saying that they cancel our trip ...
Logitravel ... behind you is more than an automatic robot sending emails? Hopefully yes and that this assessment is read by an empathetic person.
Please pay us back and let us "enjoy" our vacation.
We DO NOT want a voucher to spend on your company.

I HAVE BEEN SIMPLE TO ALLOW ME TO MAKE BANK TRANSFER

Please DO NOT make any reservations. The hotels that advertise on the web are closed, they do not give you any solution. We are on the street in Ibiza IT'S A SCAM

It's the second time I've bought Logitravel. Very good, fast clear to facilitate the purchase. And the best, at the best price. In an instant I received an email indicating all the information. I recommend the web.

Book with them a trip to Italy and everything very well. In addition, the doubts I had were solved by a very nice girl from her customer service :-D

Bad agency.
We hired a full pack of trip to Greece in which they were coming for 2 days in Athens.
Well the hotel is located in the WORST neighborhood in Athens (Omonoia)
Bands of Pakistanis roam at ease, a neighborhood that gives real terror and in which you can forget to leave or return at night.
We hired a freetour and little face put the guide when we told him the neighborhood .. in fact he told us that two of his acquaintances had been robbed with violence.

If you are going to continue putting the hotel in the pack (the hotel itself is not bad) the least they could do since it is their job, is to warn you where you are getting.

I have booked several times with them, but the last two times I have had problems and have not shown up.
On one occasion they sold me a high-class hotel, without informing me that the hotel was going to change its name and go down to a lower category. When I called to claim they told me that they do not take care of anything.

And on another occasion I booked a cruise and nothing else made the reservation I realized that I had to make a change and I notified them immediately but there was no way to get in touch with them. After several hours they sent me an email saying that they confirmed the reservation and from that moment on, no changes could be made. And finally when I managed to contact them they told me that I had to pay for the change, since the reservation was confirmed. Little did they care that I claimed the change before they confirmed my reservation.

In short, if you have no problem with them, all excellent. To which you have to claim something forget! They are also lacking in respect and sensitivity. They have lost another faithful client.

EXCELLENT COMPANY, WE TRAVEL A LOT WITH UDS AND WE ALWAYS GET WHAT WE ARE LOOKING FOR AT THE BEST PRICE

For me the best, I have been booking with them for more than 10 years and have never had any problems.

A RAPID WAY TO GET YOUR RESERVATION AT DESTINATION HOTEL ...

Quality and price and very good telephone service thanks

The telephone service a ten! super friendly and decisive. The processing process via web something tedious but in general terms simple and easily understandable. Now to have such during the trip

Great, they answered me via email and telephone all the doubts about the organization of my trip

I made 2 trips with you,
and for the moment everything PERFECT

BOTH THE TREATMENT AND THE SERVICE
THANK YOU

Company present in all if nothing happens. It offers trips that don't even know where they send you 2 years in a row in shabby and dirty hotels saying it's excellent and you eat well.
ALL DICKS AND LIES
Jardin del Atlantico Plata del ingles gran canarie.a real open-air toilet but the young lady will tell you that she will stay there.
Be wary of this online agency or if not try x believe.
I don't recommend it
The hotel offers garage-like rooms with a window as if in a useless ship. Furthermore, I was told air-conditioned. FUCKS And then we get up and in the hair cucaracie huge giant insects or better to say cockroaches.
Best wishes

2 hours I have been late to pay, very difficult, having enough balance.

More than a travel agency. They organize the holidays with the best options, with the possibility of making changes according to your preferences. With ready-made or custom packages. From cruises, long distance trips or weekend getaways. On their page they have a section of "bargains"

Fantastic every trip that he made with logitravel, he brought in counter with them at least 10 years

Thanks a thousand

While filling in the details of my purchase, a sign next to me saying that I had 2 minutes to reserve or the price changed. So there is no one who reads the conditions or who checks the numbers on the card. Terrible

Impresentable, inept, swindlers ... I do not say more, my experience is real, today, and a month ago, we have not been reimbursed for the last payment of our 1,200 trip, which we mistakenly made in duplicate, apart from other issues that have not solved us two days of going on a trip! After claiming in all possible ways, a complaint is brought to the OMIC, for the time being.

I cannot apply the travel voucher and nobody answers me

If you want to travel safely and without surprise, it's a great page for that. It is also one of the cheapest and easiest to see everything.

Cancellation of reservations by mail after making them "for external reasons" and without justifications. Fatal explained.

good experience without pressure like the other pages

Good customer service. All very well explained. They solve your doubts quickly. A success to buy my trip with them. I recommend it.

WATCH OUT !!!!!!
I want to say that they are not responsible if the hotel you hire through them is a shame. They don't want to know anything about the problems one has because of a hotel that doesn't have any minimum comfort. They have 24-hour customer service for emergencies, so as not to solve anything.
THEY ARE NOT TRUSTED

the best offers, since 2012 I am using logitravel and have never had problems. I recommend 100 percent

I have been able to make the reservation and process it with your total payment in a simple and agile way offering me a good service, so far.

I HAVE CARRIED OUT TRAVELS FOR MANY YEARS AND I ALWAYS DO THEM THROUGH LONGITRAVEL, AND UNTIL THE MOMENT WE ARE VERY SATISFIED WITH THE SERVICE

I do not think I'll hire them again. The trip was from September 2 to 9, but in fact it was from 3 to 8. We "jammed" flights to arrive at 5.30 in the morning ... and to return, the same. Very bad information

I have traveled on many occasions with Logitravel and in general the result has been quite acceptable, but this time the management has been bad, with continuous errors and negligence, I doubt that I will travel with them again.

ZERO information .. All problems

I have seen quite positive reviews on the Internet, unlike what happens with the other companies or here on maps, where it seems that the reviews are more realistic, despite the huge amount of positive reviews FALSE there.

I tell you: On their website they do not give information on whether flights admit or do not carry luggage, INDISPENSABLE information when flying.
On the other hand, they have a phone that they never attend, and they refer you to the Chat.

Chat is the total nonsense. It is a bot that is asking you some questions that you have to answer with written answers, to channel the conversation. So far everything is normal ... The worst is when it lets you write "freely", which is included in what I am going to explain ... INCREDIBLE You write and the text varies, each time you press space, you write letters and even complete words, so you are forced to go erasing several times each word until the system writes what you want or something similar ... And all so that, in the end, they ask for your email to answer you.

In short, a disaster .. Unfortunately, in this country, the only way to travel is using the classic travel agencies, that ALL that have appeared on the Internet are a disaster with surprise charges, zero information and no communication

The best for traveling. I recommend it. The sellers are professionals, especially Yuber, at all times attentive and available. Thank you

in the kinepolis office the treatment was excellent

To date I have booked a lot through this agency, but sometimes they have failures when passing data to the airlines and it can cost you to stay on the ground.
This time it took 2 months trying to contact someone to cancel my reservation and I have not received a reply from anyone other than a robot.

Non-existent customer service. I put a star because there is no zero.
I want to recover my money from flights that I could not enjoy due to the state of alarm decree in March. I'm tired of sending good emails and leaving my phone, in four months no one has deigned to contact me. I'm really pissed off.

We are a group of 10 people who booked a cruise through the logitravel website. Reservations were made consecutively one after another, because the website does not allow them to be made all at once, and they charged me different amounts (as I was making reservations, the price went up). Previously I consulted this matter with a Logitravel agent and he gave me assurance that although the website charged me different amounts for the same cruise, then they would make us a price compensation, because neither the agent could make the joint reservation to ensure all the same price. This commitment has not come true today, the agent tells me that his superiors have not authorized this price compensation. We will reconsider in the future to contract again with Logitravel; We are very disappointed, I have had better advantages in other well-known travel websites.

So far all very well organized, I hope the old is the same

Emails confirming flight reservations are not well-written because they lead to confusion regarding resident discounts. You explain it to them, that they have a fault and they should improve it, and they do not care exactly. The experience has been disastrous, so I do not recommend having them for any service in which they are intermediaries.

a bit messy for the one who does it for the first time, but in the end I got it I'm going on vacation, I hope good

Just tell them that they are not responsible if the hotel you hire, advised by them, even if it is a shame, Much attention to the Customer h24, send them photos and expect them to solve it and do not want to know anything, nor claims of Logitravel.
We ran away, because without air of any kind, and sleeping on the floor, without fitting into the room, we didn't want to bitter ourselves anymore. Of the 8 nights contracted, we only had the first time having a very bad time and they do not offer us compensation of any kind, or that they return something to us, since we do not enjoy it and we pay 2000 euros for the package, which also rent cars, those of OK, nefarious, do not want to lose money, prefer to lose a client of several years and not return anything.
We had to urgently find another hotel paying again.
Everything has been to drain the responsibility of having sold a package without verifying how they are with those who hire.
Very careful, The photos say it all, who wants to spend a vacation sleeping on the floor, all old and dirty, swallowing dust and not sleeping because of the heat and disgust. They recognized him, but he may more than people trust and have luck with them.

Service ok but the web is not compatible with internet explorer when paying

Customer service is lacking! Impossible to locate the assigned executive!

perfect offer at a balanced price with confidence and without surprise

Incompetent without shame. I have booked a package trip for my birthday; 4 sections of my trip are with RyanAir. Formalizing the reservation I have marked all 4 flights with Priority Boarding. March 18 (!) I received my first leg boarding pass and it is WITHOUT PRIORITY BOARDING. The Logi operator has explained to me that at the time of communication with the airline this service was no longer available. And what right does Logi have to sell and charge for services that it cannot guarantee to Clients? To make up their mistake they have added a 10 kg suitcase to check in for free. But this does not work for me: I have to check in my little backpack and look for it at the airport scale synth. I will never use Logi services again and do not advise anyone. Yes, you do - take a photo of each screen during the reservation, in order to justify the services requested.

At first I tried over the phone ... it's saturated. Through chat, they make a first filter through bots and then you go to operator if you need it. Very fast in the search, make a budget and send it. Really efficient service. Next time I will do it directly, positive experience. Highly recommended.

Good service, you get the phone if you have any mishap (which is very much a travel agency ...). recommendable

I often booked with them, sometimes there was something that was not quite right but almost normal. The last trip was a disaster. A real adventure. The lawyer asked for compensation of 5 thousand euros but nothing. And they also teased me by giving me (after three years) 41 euros that they had taken from my credit card and saying it was a small refund and instead they were mine. No comment

In 2017 I booked a trip to Hong Kong, Bali and Singapore
The Hong Kong Hotel was on the outskirts, minimalist in square meters the room, they only spoke Chinese and pitiful Chinese breakfast. In Bali the hotel was disastrous, pool green water, unbearable heat in corridors food at the door without picking up, the room, cockroaches and cracks, unfortunate breakfast, the next day change hotel with over price, look at the price of the hotel that day for internet, it was 15. I have never known a hotel of these characteristics, I made the relevant claim and they did not care, they are in Mallorca and if you want to claim something, it is there with what it means, of course I will never contract with them again. By the way, in a hotel in Bali it is the Bali muta rest that in August on the web was offered at 15 a night, not even in your worst nightmare are you in something similar, perhaps for natives

Just tell them that they are not responsible if the hotel you hire, advised by them, even if it is a shame. They do not want to know anything about the problems that one has because of a hotel that does not have any minimum comfort to be, and therefore, when everything is perfect, but when not, they do not want to help their client defending it, even if they give you the reason , but there are many good reviews, those that have, but putting together those of 3, 2 and 1 stars, we are enough, and with those of 4 more, than those of 5. But I have run out of having nothing returned, after fight, by mail and by phone for a week and not wanting to help and understand with facts to the client. But I will continue the fight against them by more means.

IT WOULD HAVE TO BE POSTED AT THE SIGHT OF THE USER THE KM THAT IS THE HOTEL OF THE CENTER ... OTHER WEBSTS PUT IT

Good process of contracting, buying and paying, great travel website with prices for hotels, flights, ferries and travel packages at a very good price all of them. Totally recommended !!!

Everything perfect .... until days before the trip we have a work accident and everything is a problem to cancel, having to personally call the airlines to do it. And what about the cancellation insurance that they sell from the Allianz company, NO CHARGE because there is no hospitalization?
To sell everything are facilities, once sold no longer ...

They are a great company very responsible and attentive with their customers!

all doubts that may arise are answered with kindness, not having problems so far in many years that I use the service

Internet vacation travel sales company. Competitive prices and unbeatable phone service. The website is made for all audiences not only for experts in navigation, it is very easy to buy a trip online

Absolutely wonderful 5 star service. Department of att. Very good customer. I will book a trip with you again.

Excellent. We had 3 flights to go to Iceland and in the second, we were delayed (Ryanair's fault) and we lost the third flight.

We got in touch with Logitravel and they solved everything for us. They put us another flight the same day, they paid us all the expenses, they got in touch with the hotel to warn that we would arrive later and with the car rental!

I always contract my holidays with Logitravel, in addition to good prices, an unbeatable service, thanks for everything

So far so good. Planning Stage completed all payments made and ready to start vacation in 60 days. I hope everything goes as planned and company meets our expectations.

Beware of any kind of "offers" from Logitravel. Recently I bought a ferry ticket, which included passenger and vehicle, for an amount 5 less compared to the website of the shipping company itself.

All good at the time of purchase, my data and those of the vehicle entered, and in the confirmation email also include both data. What a surprise when, when going to do the check-in, the employee tells me that there is no vehicle associated with the reservation. All this with the mail of Logitravel in front, in which my name, date of trip, type of vehicle and even the registration of the same appears. I ended up paying for the vehicle again, leaving the trip much more expensive.

I know many similar cases with airlines, where passengers have paid for example to have luggage in the hold, seats with more space, etc., and then upon arrival at the airport they are told no, that none of these services are contracted (despite that deceptively in their emails appear as reserved).

Nothing like hiring directly with airlines or shipping companies and others directly, if you do not want to lose your money.

An excellent and easy to navigate website. Clear details and pricing.

Attention is horrible. It is impossible to speak to them.
Your calls are not returned, the chat does not work.
They do not solve anything for you ... It is a despair, I will never buy a trip this way.
What a disappointment.
I will never recommend it.

Delighted with Logitravel, very competent and formal. I had to cancel 2 trips due to the alarm state and they gave me a voucher that I have now been able to use without problems.
Good prices.

Very unhappy with the treatment received. I'm sorry for the loss of future customers with LOGITRAVEL

LOGITATRAVEL has had ZERO understanding when it comes to problems beyond our control (cancellations by IBERIA that prevent us from traveling).

We are requesting a bonus to fly later, NOT A REFUND and they are denying us.