Logitravel Reviews

One star because they cannot be zero.

The worst trip of my life.

I don't know in Spain (I'm not going to try it either), but what is your job abroad?

Practically none of the conditions that were offered (and paid) were met, to which must be added that you find yourself in a foreign country, practically defenseless and always with your heart in a there because everything was going from bad to worse.

I thought I wasn't going back to Spain.

Put a claim on them and they want you to prove everything you say. How do you prove they didn't give you breakfast? having paid for it on booking. Making a claim at the hotel? In turkish? because there no one spoke Spanish and English (from Cuenca) only one spoke it that I saw twice in passing during my seven-day stay...

You ask the receptionist for a taxi (in Turkish, with the google translator) and they tell you that she is very busy and that you ask for it...

How do you ask a Turkish taxi driver for an invoice? None speak English and less Spanish. It's hard enough for them to understand where you want to go...

The photographs that were sent to logitravel in reference to the dirt and disaster of the hotel, no case.; For the seven days a sheet on the bed full of spots. Same with the towel. In the bathroom you get dirty more than you clean...

Next time I will organize the trip on my own, with the advantage that if they don't give me a service I don't pay for it.

It could turn out just as bad, but worse is impossible.

Nothing recommended Logitravel. At least for trips abroad.

Hotels 4 stars Logitravel
4 star hotels; On 06/10/2022 I returned from a combined trip to Rome and Venice with 4-star hotels. The hotel in Venice was the 4-star Hotel Principe, the room they gave us was 415,
Room that does not meet the minimum requirements, small room no more than 12 m2 including the bathroom, the air conditioning did not work, I think it stopped working a long time ago (this is my opinion), On 06/8/2022 it I told reception that the air conditioning was not working, to which I am still waiting for an answer, We had to sleep with the windows open, the mosquitoes have literally eaten us,
It was the worst experience I've ever had in my life.
You are responsible for the hotels, Logitravel,
I hope they take action on the matter and this does not happen again,
For my part, I will think about it before hiring another trip with Logitravel,
Sincerely.

I have tried to change a flight date and I have been calling for 3 days and nobody has answered me

FOR MY IS MY PORTAL TO ALL MY DESTINATIONS IS THE MOST COMPLETE EASY AND COMPETENT.

Very bad, they do not answer the phone and if you go offices are closed during hours that according to the answering machine should be open

They sell you a trip at a price and at 24h they call you to tell you not to cancel it

Relationship with the commercial at the time of making the reservation, very good. The only downside, the help chat that either does not respond or takes many days to do it. Everything else from 10, now the cruise is missing, which is the important thing: P

The lie with a flight and I returned the full amount shortly after notifying it, I expected to lose some pasta for that; Or

Poor travel agent, they refuse to pay the mistakes of their incompetence. I paid for 3 trunk bags at the time of the reservation and when I arrived at the airport there was no reservation. I had to pay the hold bags again. When I confronted them with the bill I had to pay they just returned the had paid on booking. I had to bear the costs of the difference in values since the TAP charges much more for being on time. PS: It's not even worth calling to Logitravel, we just listen to music and pay well for these calls. It is to escape from this Logitravel.

The payment is not because I have to do it when I already gave my credit card and contact by phone impossible, it is normal to take the data and call you later ... (the chatboot does not work well)

Best price found and easy to book. Very effective and useful to save the budget

Enough information to make a decision. Fast Web Service.

We had a problem with the car that we rented through them to ok rentacar ... we put airport pick-up site and when we get there we see that instead of the office of rent ok there is a van that takes us to a polygon to 20 min from the airport ... as a return site ... we had specified with logitravel airport and they told us that we should return it in the polygon ... and that they charge us 50 +50 euros for being out of time and for being able to leave it in the airport and pick it up there ... (at 4 o'clock) when in logitravel it was 24 hours ...
They also made us pay for an insurance ... 300 euros ... some scoundrels and thieves ... we were with three small children and they have you caught ... but what is already paid to logitravel ...
When asking for help and solutions they did not pay any attention to us ... they sent us 3 times the documentation and they made us dizzy to finally say that each office at the end can change their schedule and address ... they are not ashamed ...
Never again ... nor will we advise ...

After years of booking flights, we booked a cruise, which was a nightmare. The law requires the company that sold the trip to complain, that hurt us because we had contacted them for years. I tried to get guidance on how to make a claim against the German cruise company, they did not respond, I wrote the claim, they did not attend to me, they never answered me, I went to tourism, to consumption, at last we left it in the hands of a lawyer, who neither received a response from the burofax.
Today he is in court, but I think because of our mood, if customer service had reacted, it would have been different.

DO NOT CHOOSE THIS ONLINE AGENCY. In 2017 with Logitravel we were in Turkey for a tour, the experience was not bad so we decided to confirm a tour in India for the month of December 2018, in Rajasthan. From the first moment there have been problems of various kinds, from air flights with one, two or three airports and with the entry visa. They charged us an entry visa for India and after paying the full amount they informed us that we had to provide it ourselves. What we did not to lose all the amount already paid and non-refundable. Upon arrival in India there were problems with some hotels. In Jaipur in the Fortune select Metropolitan hotel the sheets had not been changed, in Delhi in the Welcome Hotel Darwa a piece of the shower broke down for the age and I almost got hurt. The on-site assistance of the Sita Travels agency was not traceable, as in the hotels the guide was not present. The group consisted of people from different agencies with different programs and different from that of Sita Travels. We had a different Tour from the one paid. I was also charged a room for one night even if the program sent by Logitravel was included. Logitravel a great disappointment.

fantastic, easy and fast
Thank you
Carmen

Very professional and the management of reservations is very easy.

Due to an error on the website when making a reservation they charged us 120 more. Contact them and they did not take care of their problem

It's the second time I try to make the same reservation. The first time they canceled it without warning me.

At the moment very happy with their services and customer service. Thank you

Fatal, I have canceled the reservation without sending me any message or anything and after having charged my ticket. If I selected 2 tickets there were some schedules and I selected 1 there were different ones.

An online travel agency that I use every time I travel. My itineraries are solved for me, they are fast and friendly.

I always buy with them and excellent, but now I have been trying to make a change of dates for 10 days and in 15 days I have not obtained a solution, only having to call every day without solving anything, as of today 07/23/2018 I am still in the same but to charge if they hurry.
For me at the moment they are terrible, they do not comply with what they tell you.
I will not buy anything with them again.

All trips made with Logitravel have been great. In general they are great trips. Last year I did a Caribbean cruise with stay in Cuba and it was perfect. I hope that this year that I travel to China is at least the same as the previous one.

We want to thank the treatment received by telephone from Carlos de Circuits de Logitravel for organizing a circuit for Italy, he has been very attentive, patient, professional and with extensive knowledge of the characteristics requested for the trip. Thank you for the kindness and dedication received.

It has been comfortable and easy to revise the reservation Thank you

Fantastic offers in the section of bargains. I just booked my vacation here, I had a question call and I was immediately solved by phone. Very convenient to book a package of flights, hotels and transfers.

I have already sent you 5 e-mails to your website and they have not answered me, my Locator is 679058163 and we cannot travel to Madrid because we are older due to COVID19 and I want my money to be returned to me, the departure is on 7/9 / 20 and the return is 9/15/20 so I will reimburse that amount thanks

I booked my holidays and those of my family in Logitravel for years. If a problem has ever arisen, they have quickly solved it. We are delighted with them and is our reference agency.

I have recently made a hotel reservation in Mallorca, the entire reservation process very easy and clear and at a very good price and everything has turned out perfect.

They do not take very good care of loyal customers.

It has been very easy to make the reservation. I have only had one problem and that is that I can not see what the basic travel insurance is that is included in the package I bought. There is a box where you can click but does not do anything and in the insurance section it has not been easy for me to find the information.

They are fantastic, unbeatable treatment and great prices I recommend it !!!!!!

Very good experience. Everything contracted perfect. Very easy search and hiring. They treated me very well over the phone. Everything has gone perfect.

When I already have the flights, the hotel and the rental car are confirmed that I have to pay 100.00 to check A SUITCASE. Abusive, shameful and shabby. A lot has to improve this website so that I can travel with them again. EXACT PRICES AND CLEAR FROM THE PRINCIPLE GENTLEMEN!

Just tell them that they are not responsible if the hotel you hire, advised by them, even if it is a shame
WATCH OUT

We had contracted with them a trip to Greece before the whole Covid issue. We began to have problems (cancellation of flights, PCR requirements that at the time we had not taken into account because there was still no pandemic, etc.), at first they did not respond at all well, since they did not want to return the money even with no flights , we did not understand anything. Luckily, in the end they have known how to behave properly and have seen that they could not keep our money and that it was not our fault that everything became so complicated

They did not send me the locator of a flight that I missed and after claiming they do not want to take charge.

Great service. I have had problems with the bill but it seems that they will solve it without problem.

The worst, the most incompetent workers I have ever encountered. High prices, much better if you visit the web side directly, they are scammers and when you pass the charge there is no problem but if you have an incidence can be 2 days to solve it. I recommend 0. It will be cheaper in webside of the place, site, etc.

It fails more than a fairground shotgun
Website always goes wrong
Call by phone min 30 min waiting
Horrible

THIS YEAR AND 2 TRIPS TO FORMENTERA WITH LOGITRAVEL

Beware of this agency sends you to the most squalid places and hotels, hallucinatory trip to guraidhoo mice and cockroaches as big as rabbits on the beach reserved for tourists, garbage in the open air, etc.

You have not deducted the amount of the bonus. I hope they fix it for me on the phone tomorrow

It's the first time I book through this portal
For me it has been little intuitive, if you pass the mouse through the menu does not do more than jump the screen with options, it is very annoying, it would be easier to select a drop down.
When you save a budget should put how much time is useful, because when you go to reactivate, changed everything, hotel flights, and of course the rate has nothing to do with the saved.

Great service. They get in touch with you to help you. Very well.

The first time I made a reservation, in 3 days they had 3 different prices. In the end for the price that they did not respect once I spoke I did it in another place.

However, I saw this offer and I gave it another chance. In which I indicated a payment 10/05/19 242 that was paid, another on 06/10/19 242 paid as established in the first booking contract and indicated another that was made before 10/07/19 .
Well I have been sent a reminder threatening me that if I did not pay the remaining amount of 484.12 before 06/16/19 I canceled the trip. It has been a default on your part in the payment period and a lack of respect.

I have not canceled it and I have taken actions because we have been several people who have reserved them and the date is close. But I think I will not go back to make any trip with them, nor the same as we have made the reservation since we have experienced the same feeling.

You have helped me find a trip that is a dream, I still can't believe it! Thank you very much

Do not trust this company for your trip. I've been trying to get my money back right a long time. I made a reservation for Logitravel but later opted for the cancellation and until today they have not done the refund correctly. I received only R $ 2500,00 for a refund and there is a further R $ 2070,22. I tried several times to solve the problem directly with them, but so far they have not had an interest in solving it.

Always offering the best at very competitive prices. Thank you.

Scammers They do not refund the money after a trip cancellation. They work with an insurance company that is rated 1 * out of 5, they are notorious for scammers. Great care

IT IS A LAST THAT CAN NOT BE CANCELED A JOURNEY FOR HEALTH. AND ALL MONEY IS LOST.

Excellent attention in their offices to answer my questions ... Thank you !!!

The best for price and clarity-simplicity in the processing.

Very easy to make the arrangements. At the moment good

They work very well except in the mobile version. They do not have an app?

Some real scammers. As soon as you make the purchase of the package or trip, they disappear. They do not facilitate the resolution of incidents, on the contrary, they aggravate them. There is no way to contact them in person, they always reply generic emails with stupid responses. They tell you that they have a 24-hour phone but of course, start calling from the US to see how much the joke comes out, well, I already told you, receive a call of 4 minutes, 15 euros ...

We were overcharged at the Britannia Inn Hotel hotel in Ilfordy (by the way unpleasantly you can not go) and after communicating there has been no response from Logitravel, lousy attention. I never think to hire them again.

This company of inresponsible is over, pessimistic attention I have been trying to communicate by phone and email for more than a week, neither pick up the phone nor answer the emails and it is simply to canselar a flight by CV 19 that is suspended to Havana by The EVELOP company, those who are serious in their work, pick up the phone at the moment and answer your questions, tomorrow is the flight and I just want to change the date, to take money and then give me a bonus if they were very quick, but to attend to customers nothing, we'll see when they want to cancel the trip because in the end they have to do it by force majeure.

All the reservation very agile and very detailed information.

We have found our trip quickly, comfortably and at a better price than on other platforms.

I do not see it logical that you should pay for a service one month in advance

good on-line travel agency with competitive prices, the bad thing is the telephone service that you have to arm yourself with patience to get in contact with them.

They are scammers, the customer service is disastrous, as well as that during the alarm time we have been trying to cancel the trip and it was impossible for us to be attended, once the alarm state was over, when canceling (after 100 calls and several days) they apply a 100% penalty saying that the time to cancel has passed us, when they themselves acknowledge that they have not been working. Anyway, if you want to lose money and feel helpless by not having anyone with whom to solve the problem, Logitravel is your place.
At no time have they tried to solve my problem so save your time, money and health and book somewhere else.

Well I comment what has happened to this company:

We have a week left for the trip we hired to Tenerife, and they wrote us yesterday that the studio has no availability (when we booked the trip 4 months ago and no news until yesterday), its solution to offer us a hotel, when we booked a studio for be able to have a kitchen And of course they offer us a hotel and the meals are paid by us, right? In short, its solution is lamentable. I also have to say that all this by mail, without any information of how is the hotel for which you want to make the change or anything, simply put that offer us that hotel as an alternative. I think that canceling such a thing deserves a call and a little more explanations.

Of course, we have called to say that we did not want that hotel because we have booked a studio, not a hotel. They tell us that they will put an issue and that today or tomorrow they will give us an answer and have patience. Patience? Less than a week away from the trip?

Besides, we have called the studio and they have told us that if they have availability that those who have canceled it are logitravel .... We are outrageous.

And here we are still waiting for them to deign to give us an answer offering us a solution and to be told why they supposedly do not have availability (when the study says yes) because at the moment we do not have explanations. I find it outrageous that a company that so many people hire and trust in it to make their trips go through these things and also offer solutions that are not consistent with what was hired. And on top of that they are the ones who cancel, they let you know by email. What an informal way!

I had to put the card as 3 times and one of the times I discounted 1 usd and the last one discounted the total amount, I still do not understand the usd because I discounted it .... on the other hand the good prices

Normally fine, but now in this alarm situation it is impossible to contact them, they do not answer emails or communications

Good treatment and good management and solution of doubts raised. In short, I will repeat for the next trip.

The purchase has been easy, and the final price is the one that was announced to you from the beginning with the rest of the expenses.

I was sick of other places ... when I had already finished the purchase process, I saw 13 euros more than what was accepted etc.