Logitravel Reviews

I like logitravel for its effectiveness and safety.

IT DID NOT CLEAR ME ON THE WEBB AND THEY SERVED ME PERFECTLY BY PHONE

With Logitravel it is not worth organizing your trip, the prices are unbeatable and so far the experience in the trips we have done has been very good. Punctuality of the services, we have not had any problems in any hotel, excursion, etc. 100% recommendable

I have not been able to pay with the card or with Bizum, despite being a regular user of payment services and making purchases online every day, says that the confirmation code of the entity has not been set correctly, that it is not reached to ask in no time ... a total disaster, luckily they also give the option of PayPal and the three is the only one that works by leaving the Logitravel website for payment

The interface for mobiles is the only one that I'm not happy with

Good service, easy to use the web for the purchase of everything related to travel. I recommend it

Impossible to contact them, they only answer with a predetermined meil and always the same.

Lack of professionalism of logitravel! What a disappointment. Never more!
I have been charged 2 times the SAME airline ticket at a distance of a few minutes, due to a problem in the purchase operation through its website. 105 Euros that do not return me. They do not answer the claim through their website. And the bank, La Caixa, does not want to take charge either ... I can only continue with transport ministry and consumer association, and spending a lot of my time to recover my money.

We have bought a tourist package and the ominous customer service.

They are not ashamed, I have been trying to contact someone for 15 days and they do not respond, you can only leave messages with your email and locator and they never contact

Book through your page two hotel rooms for June 20 in Lloret de Mar, the surprise was that the hotel was closed, and they did not give me any solution since they only work during the week during reduced hours, and to top it off today I'm sick of calling for a solution since they have charged me for both rooms and nobody answers me. Never more.

Fatal, it took more than two months for us to find a solution for some flights, both by phone and online, we have demanded solutions and it is still today, we are still waiting. Amazing

After easily doing a few simulations, tests, comparisons ... the reservation has been very simple and uncomplicated.

THEY PRESSED A SCALE WHEN THE RESERVATION PUT DIRECT FLIGHT, THE HOTEL ALSO CHANGED IN ROME. WE ALREADY START BAD.

Reserved for a friend caught by the state of emergency, a cancellation Mahon / Valencia ferry ticket but no news from Logitravel and money. Copying Ryanair?

A super good page to quote and find the best prices

Fully recommended !! Quick searches, if you know how to find you get good prices. The best thing is that you can book with a small amount and you have up to 1-2 weeks before the trip to pay the rest.

I have made a reservation with them, and everything perfect, lots of information, and very good attention, thanks

The reservation has been very simple with all the data and options at hand. The hiring and payment process has also been very easy.

I have a very bad reference of Logitravel.My family spent fatal vacations on account of bad management of the agency.The accommodation did not correspond at all with what was paid and the car rental, fatal.

Book a cruise and all very well.
Arturo who was the commercial who was at all times answering my questions.

They cheat you, they sell you a hotel in which they send you to a location that does not correspond at all to the contracted, you put pictures when booking other hotels and places, you call and tried to contact them when you discover the reality of what they have sold you but if it is Sunday it is impossible and after lying they tell you that they do not reimburse you the money because you are already on reservation days and you have refused to do the check in (you refuse when the hotel they give you is 8 km away from the hired one) an authentic scam, I would not buy them even a chewing gum. They destroy a vacation and they stay so agustito

It has always been all very correct and according to what was hired.

Little serious. They did not confirm the flight and hotel changes until four days before the trip and when requesting the return, even if it was through a travel voucher, they denied it. In order not to lose money, we agreed to travel even if we wished for another trip. LITTLE SERIOUS MEN.

Very attentive, they called me from the reservation center to help me make the reservation since I had saved the budget. Fast and easy.

I had a reservation for some apartments in Cala Blanca, already paid. Upon arrival at the destination I have found the apartments closed, I have tried to contact Logitravel and it has been impossible, it always appears that all the lines are busy at this time ..., I have left several voice messages and also two written messages and still no one has contacted me. They have scammed me and do not have the decency to contact me to give me any explanation.
Be careful, the reservation is made on June 6 to arrive on the 17th, so I suppose that they should already know that the apartments were closed, I do not understand how they sell a product that they do not offer and the worst of all the stress and extra expense generated for finding me in Menorca without a place to stay. Since no one contacts me, I will have to go to the consumer to make a claim.
Logitravel for me a huge zero, I will never book with them again and they have the worst customer service I have ever encountered.

It is not a trustworthy company. A few weeks ago they told me that they had suspended the payment of travel to clients until they could confirm that the trip was going to take place. Now they ask me to pay 2000 for a trip to Mexico when the ministry recommends not to travel and it is not known for sure if the government of Mexico is going to close the borders. I contact them and they tell me that if I don't pay, I lose everything I have already paid. Conclusions: 1. My cancellation has been delayed for a month to cause me harm. 2. They have tried to trick me by telling me not to pay so that I lose everything I have already paid for. 3. They try to appropriate as much money as possible in case of border closures and trip cancellation. They have also notified me that despite having taken out cancellation insurance it is not valid. 4000 the Logitravel joke has cost me!

Impossible to contact them, they do not return the money for services not provided by covid19. They push us to go to court

do not put supplements ed price for the card you pay, better to catch it

We have always traveled with logitravel, and we have placed our trust in them, on March 14, we had a reserved trip (a plane package + 2 hotels + transfers + train) I have been writing to them every day since then, calling them and within half an hour of waiting They hang me, we want our money, very lousy attention and leaving a lot to be desired!
More than three months have passed and we don't have a sad email! I give them a star for not being able to give less

A total disaster they do not want exchanges or returns and if something happens that is not your problem they do not give you any solution from all the companies with which I have traveled the worst of all by far. The operators only sell do not ask them for anything else why not they do .....

It does not give me a purchase confirmation or send a notice that it was made

Highly recommended the page to book, excellent service and easy to manage.

Excellent variety and number of options to experience. The website is comfortable, intuitive and the ease of online purchase gives you confidence. You control all the processes, you have your own desk where to see your reservations, your quotas, your budgets. Great!!! Keep up people!
I recommend it and I use it frequently.

We made a reservation for a trip to new york and everything was great, very good price and everything agreed was met no problem with anything I will travel with logitravel without hesitation

The best of all the websites to buy a flight, always the final price not like others that after filling in all the fields the price rises up to 60% for tickets

They should devote themselves exclusively to technology and software (which is really what they like ...) not to manage trips and, of course, not to deal with people. 0 empathy, or corporate responsibility.

The customer service is dire and, the few times they answer you, I am very unprofessional not to say a real disaster. We booked a trip to Cuba and hotel and plane reservations came right away. Then we wait for the visas that did not arrive: impossible to talk to them and by mail they give you silly answers. He tells me that the visas arrive a table earlier, after they arrive 15 days before, then they arrive 5-7 days before, rushing and not giving an answer. Then it turns out that they were missing the postal code (the postal code !!! watch the bullshit!) And could not send the visas. 5 days after departure. You freak out !! Then they send them in a hurry and running after a thousand calls and emails, having to waste a lot of time, and they send them by SEUR, that there is no way to track the shipment, another transport crap. We were in dance until the last minute for his incredible lack of attention, professionalism and efficiency. Never again.

I bought a trip for 4 people to Riviera Maya with a promotion of a bonus of 100 euros to use in transfers. During the reservation is not specified correctly when you have to use the voucher, so I booked the trip thinking that I could use it at a later stage. What is my surprise, that by asking directly to logitravel what happens with my bonus, they tell me that I had to use it during the reservation and that nothing can be done. I have sent several emails and I always get the same negative. It seems amazing to me that even if you have spent almost 5,000 euros, you are not able to assume your error (during the booking you are not correctly indicated that you make use of the bonus) and allow me to use the 100 euro voucher for hotel-airport transfers. Unfortunate experience.

Very modern offices and many people behind you all this agency

Watch out. They sell easy but if you have any problem forget, both the attention once the trip started and the after-sales. I had a problem, we stayed at an airport lying with a person with his broken arm. They gave us an emergency phone number we called for 1 hour about 50 times and nobody answered. It was 5pm and nobody attended us. When we returned we made the claim AS THEY INDICATED US and more than two months later we did not even receive an answer. After they told us to save the tickets. A shame. I call by phone and they tell me that only by mail, and the mails do not answer them. When I submitted the claim I received an automatic response that within 30 days maximum I would receive a response and it has not been so. The rest of the mails have not answered. Incredible. Given that the day after the problem they called to apologize and tell us to save the tickets and claim.

To make reservations it is a very long page and somewhat complicated to follow and customer support by phone is limited to 4 hours in the morning from 9 am to 1 pm, which I see as insufficient.

Hello everyone, A LITTLE LONG BUT IT'S WORTH.

Positive and negative points of the trip Oman from April 10 to 19, 2019 organized by LOGITRAVEL (travel agency online):

First of all we have encountered the problem of the CREDIT / DEBIT card that rental agencies do not accept. A real headache to explain to them that deferred debit is also a credit card. Otherwise, it is 250 euros permanently withdrawn without knowing the REASON. When I contacted logitravel they told me that even before paying it was marked roughly on the page, FALSE !!!! IT'S RATED IN SMALL IN DETAILS THAT they had to unwind.

So we had 80 euros for all risk insurance and 100 euros for crossing the border. Not to mention the 17 euros to leave the Emirates. In short, nothing very pleasant. Knowing that the blow of the Omani insurance, Logitravel had not especially told us !! We had fallen at the beginning of the stay on a guy at the hotel (organizer of outings) who had explained to us that it was not possible to travel to Oman without further formalities. THANK YOU LOGITRAVEL.

I still want to say that the hotels booked by the agency were good (3 to 4 stars). The plane no worries except that there is a stopover and you are made to believe that it is 10 days (posted on the site) but you actually only stay 8 days with the flight of the plane. And finally you are not sitting next to your wife ...

Driving on such long journeys is tiring. Certainly, we have visited several cities and beautiful places but the car-to-visit ratio is not ideal. Especially since we would have preferred to stay 3 nights minimum at each place and not 1 or 2 nights. It's too short! Just arrived and visited 1 or 2 things, you redo your suitcase and rebelotte. Exhausting.

But the worst was crossing the UAE / Oman border and vice versa. 4 controls went! 4 controls back! And on the way back, we were made to wait 45 minutes to check something but we did not know what! We were not the only ones to ask us to sit down. In the end the policeman asked us: what is your car? Us: a Nissan Sunny, them: ok you can leave.
Psychologically it is not easy because we often wonder if we will cross the border and if we will come back. Is this the principle of an organized trip? No.

The visit to Wadi al Shab was splendid. The Dubai safari was amazing. The city of Nizwa is very cute with its souk (people do not attack you like in Dubai). The AL Ain hotel was great! We then went on a second safari where we fed the giraffes.

Given the mismanagement of the trip by Logitravel I will not do it again this self tour. Especially that logitravel does not think to take you optional an integrated GPS (sixt proposes it).
To return to this debit card, and when you contact logitravel he explains that it is written in BEFORE you pay. FALSE. We redid a simulation and it is marked in small details. In addition we had taken the trip 1 week before. As much to tell you that the bank changes the debit card in credit after 1 week and that back it would be necessary to repeat the opposite approach.
So for the deferred debit (equivalent to the credit) I had to run the last day to my bank to make the change. Except that at the beginning we did not know it. So I went there at 3pm (1 day before the flight), the first counselor did not know if it was possible to do so so I left until I contacted a friend who told me to increase my ceiling. I went to my bank at 5:58 pm, we did not want to get in, I insisted and another counselor told me it was possible.

When it comes to driving in the Emirates and Oman, people stick to you! Basically if the driver could say it would be: clear!

Regarding the last night, it is completely titled since our flight is at 3am on April 20th.

There you have so much to say ...

Great deals and bargains! Already booked three times and always top!

Do not trust: if there is a problem they do not show up. Do not spoil your trips / vacations with this agency, they are unpresentable.

A pigsty site. Leagues an exit port and during the process changes it. You do not realize and book and that's it. To annoy you because the costs of change are outrageous

Being in the situation in which we find ourselves in Spain for the Covid-19, the company does not give me any kind of solution regarding my trip, since it is not a trip that is going to be made in the next few days, they tell me to have patience, they hardly answer the emails and if they do it it is to delay or say that my trip is not affected by the Covid-19, I explain all the circumstances and they continue to pass the subject, it can be said that they are stealing 700 euros

All the procedures and procedures carried out very well and with the relevant notifications to confirm the reservation.

Very easy to use, intuitive and very complete page. It also offers very advantageous prices.

After making the reservation, the same package came out cheaper

As always, very easy to navigate and perform all the procedures. Also, if the trip is personalized, you have an Agent that organizes it and helps you solve all your doubts.

The worst agency I have ever seen in my entire life!

travel agency, bad phone assistance, they did not know how to answer my questions and they told me to call the cruise ship that they did not know without first inventing answers that were obviously not correct after several invented answers

It is easy to navigate the page and make your choice by applying your filters to customize your search.

They do not return my money being obligated nor do they respond Telephone and telematically

Unbeatable treatment and prices that take away the hiccups.

I have made some trip with Logitravel, but they must have become too big to continue with the cordial and personal treatment they had before, their web leaves a lot to be desired, their contact is null, sorry, you can chat with a robot, I refuse to buy / pay companies that ONLY have this formula, I must be making myself older or older, but the company (s) that still have, even by phone, the habit of treating their human customers through humans, have my euros , the rest, when my smartphone can pay for them alone, I'll put you in touch with them.

I must be fair, my frustration led me to do this writing after 3 days I tried to contact, once done, I congratulate them for the telephone service they have offered me.

For the reservation, quite agile and attentive. Let's hope the trip is the same.

IT IS VERY EASILY AND INTUITIVELY NAVIGATED, GOOD OFFERS AND A LOT WHERE TO CHOOSE

Agency escro and scammers thieves. I do not recommend LOGITRAVEL.

shameful the deal .. scammers ... there is no telephone assistance or anything ...

I made a phone call and they tried to solve all my doubts, they were also advising me different travel options

Excellent deal by phone when booking, and fast on-line

I have been using Logitravel for many years. I can't find anything negative in the whole hotel search and booking process. Everything is perfect. What's more, every year they improve details that seemed unbeatable.

All good, although there are problems with payment, XK as it is with a card is a bit messy, it could also be by transfer, it would make things much easier. The customer service VERY GOOD.

Compliance in the contracted services and suitability of the advisors

Rarely in my life have I felt so deceived as Logitravel.

Your customer service says yes to everything to put a 4 in the final survey .... they say "do not worry, we'll confirm by mail" .... but then they do not do what they promise at all, that is, They LIE with you only with the aim of obtaining good valuations.

They are also informal, because many times they do not get answers, or they have nothing to do with what they told you on the phone - they record!

Customer service has always deceived me that I have called. And I say cheated: Lied. I tell you my experience:




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4th After another 72 h, waiting for the answer on the review of the first call they assure me they will do again, I call back and they tell me that X can not be done because there is no availability. Before my evident indignation they soften me with that they can offer me something of the same price without problem, accepting at least that the announcement not only was not clear, but deceptive (they assured that there was WiFi, when it was not like that); Lie.

5th The offer that was previously assured by phone, I was going to do for the same price - although it was worth 80 euros cheaper on the web - turns out to be 350 euros more expensive by mail. Again on the phone, they have told me, Yes, to everything ... LET ME TO put 4 in the later survey ... that seems to be the only thing that matters to them

CONCLUSION: Never make a reservation with this company, and never believe what anyone says to customer service via phone, as they only look for good grades in the final post-call survey. For that reason they tell you to confirm you by mail. Then send you an email that does not fulfill any of what you have been told

Very easy with the help of Marco, An effective agent who made good recommendations.