Logitravel Review

Good Morning;

Today I would like to share an experience I have had with Logitravel.

The first thing was to hire a trip to Paris with them, before the alarm state went off, after informing them that it was impossible to leave my home to take any flight, the company urged us to skip the alarm state to take the flight, which we did not do, and we claimed that what they were telling us was incitement to crime; With what we claimed the amount of the trip, to which they answered us, that they returned it to us in a travel voucher, which was not funny.

We wrote emails again asking for the money we had paid and we no longer received any reply, either by email or by phone.

Well, we finally stuck with it and took another travel package spending the voucher.
To our surprise, the website took my passenger data and when we checked-in online, we see that a piece of my last name and the second last name appear, we do not even speak, total that we have to pay for the change of name of the ticket.

We speak with the return airline Iberia and they inform us that as there has been a 30-minute delay on the return flight, we could either claim the money and find another flight, or speak with Logitravel, and that they will request the correct surname change .
Total that we call Logitravel again, they do not pick up the phone, and send them e-mails again, to which they finally answer the following:
Please send us the name of the person to correct the ticket, and the correct last name.
And that we have to accept Iberia's 30-minute flight delay.
We indicated that if they change the name, we would accept the delay without problems.

Well, after a while they write us again and tell us that the last name is very long and that they do not change it, and that we have to pay 200 for a new ticket.

We indicate that we are not willing to pay for the new ticket, and that since we have to accept the delay of the Iberia flight, and we have spoken with them previously, and they have indicated that we can claim it, but that we would have to do it through Logitravel and We do not accept it, we ask for the amount of the ticket.

To which they answered, that no, they are not going to give us anything back, because in the end the acceptance of the change is theirs in the last resort, and that since we are already on the trip, they do not give us anything back.

Total: A PANDA OF THIEVES
Diffusion is appreciated

I love this travel page. I always find something very well priced. I have never had any problems.

is the first time I decided to hire the services of logitravel and I have to say it has been unbeatable, so far everything has gone very well, without surprises and with a clear and remarkable attention. Now we just have to wait for the moment to enjoy the desired holidays and hoping they are as we expect.

PERFECT, FAST, EASY AND SUPER ATENTOS AS ALWAYS. THANKS

Very bad. We have been trying to cancel a ferry for a month and nobody answered on the phone and neither did the customer service emails. SHAMEFUL!!

Because of him, we almost lost the trip. In the last bridge we bought two ferry tickets, it turns out that for a labor issue we had to change the date to a later day, after contacting Logitravel to communicate the incident, we were dizzy with different phone numbers, communicating by email that the boat was complete and we had to buy a new ticket. It is not the first time we bought a ferry ticket and we know that the shipping companies emit the same 'open', this means that it does not matter if you leave a different day or a different time, it is not necessary to even communicate it. To our surprise for the email received from Logitravel, we decided to call back and again they informed us that there was no possibility of change. So we decided to call the shipping company directly to see what really happened. We were frozen, when the shipping company told us that at no time they had contacted them, that there was no problem in leaving a day later because 'as we knew' the tickets issued open. Definitely not hire again with them, as they have knowingly acted in bad faith, not solving the problem, dizzy with calls to different phones, and finally lying about the occupation of the boat. Having to solve the problem ourselves, I hope that this comment will help anyone who decides to contract with them, there are many pages online, and this can annoy you the holidays with all that implies.

The price was competitive but when it came to extending the stay ... A chestnut. They say that if you can and you follow the steps but then it doesn't work. We go impossible. Competition works better. No or the chat works for them and they do not recognize the reservation locator not the email

I do not understand how a 15-day circuit is offered, without counting on the passenger carrying a suitcase and for the same passenger to fall into the account, asking, not being able to solve it, as Logitravel says in the Argentine lines and that supposes an increase of the trip. It would be more logical to give the total budget and without surprises. It took me 15 days to get a solution with calls, chat ...

I've already bought trips with Logitravel before and everything is perfect

Excellent attention from travel consultant Miguel Angel

Following 2 train reservations canceled by Logitravel in the context of payment by e-holiday voucher, do not respond to emails or telephone. Non-serious service. Better to go live with providers

The truth is that it has been very easy. but do not think I've done it very confident.

Confirmation pending, but apparently a great deal. Hopefully it will be confirmed.

Since March I try to contact to find out what happens to a great trip already paid and nobody responds.
Nothing reliable.

I have spent a lot of days trying to connect to find out what happens to my flights, they do not even answer me directly.
In difficult times is when you see the attention these companies give to their customers.
I HAVE ALWAYS TRAVELED WITH YOU, NEVER AGAIN !!!

You are going to buy the trip and after a minute you have raised the price 100 euros, in the call center they tell you that this is the way it works. The flight may be that you have Ryanair so add another 35 euros each way and person to carry a suitcase

It's my third Cruise purchase, I'm from Argentona, not from Spain, but it's super practical. I recommend it 100%

As an English speaker I found the site rather difficult to manage as every page had to be translated separately and then many words were still in Spanish. The date I required to travel took 3 attempts to download. It took me over 5 minutes to add my Nationality as I didn't immediately recognise the Spanish for UK! Other than that I managed to book my journey.

I have been traveling through your services for years and have never had problems

For transactions on the web works very well and the price of the trip and the insurance is good.

I have been a client for a long time and enjoy the service!

Horrible! A horrible experience. They sold me a return ticket without a place and when I wanted to go back I couldn't because I didn't exist and I had my 2 girls waiting very hard for my worst experience, so my daughters were waiting for me and not being able to get home. ... I had to buy 2 tickets and they cost me 500 euros. Nefarious ... and on top of that I am still waiting for answers from them ... Incredible nor a mention of anything they have done

They never pick up the phone and for claims they send you to an address that according to them says "Sorry, the page you want to visit is no longer available or has expired"
This company when it started was very good in customer service hour as you have a problem with them, you will eat sun @ the brown.

I had problems with the reservation and the agents have been very attentive and friendly at all times

I have been contracting with Logitravel for many years and they have never failed me

100% simple and very comfortable at the time of booking.

Never more! We made a reservation for a hotel in Varadero and they put us in another one of a lower category, without a pool and that was not on the beachfront. We even spoke to the hotel manager and he said that it had happened to them before with Logitravel. We made a claim and they wanted to compensate us by returning a ridiculous 10%. In short, a scam.

The price has risen 30 euros in less than 6 minutes

Many times the amount of the reservation changes more because yes

A lot of EYE with LOGITRAVEL .... !!!! If you have any problem of change or return of reservations, you will be satisfied !!
We bought 9 plane tickets and made an error in the reservation, which was with Vueling. We spoke with Vueling on the same day and they made the refund to Logitravel (confirmed by mail). Well, after 10 days and a thousand calls to LADROTRAVEL (new definition of Logitravel) they still have the cheek to keep saying they do not have a refund from Vueling, when they have Vueling's mail confirming it.
There I leave it, so that people know how things are going.
I have also dedicated to see opinions in networks (tripadvisor and others) and before booking with them I invite you to see what people say about them.
You are warned

Fast, clear and very easy to use. It is an excellent page.
The RENFE could learn.

All very easy and simple, they get in touch with you for any questions or doubts.

It is the third trip with them, the first two suber well organized, we also hope this

Excellent, 100% recommended, all my reservations have been a success.

I had to enter the card details again ... he told me that the expiration date is not correct, ... AND IT WAS ALREADY MADE ... wrong ...

I TRAVELED WITH LOGITRAVEL FOR A FEW YEARS AND NEVER HAD ANY PROBLEM.

The management you have made with my last reservation, during the COVID era, I did not like at all. I will not contract with LOGITRAVEL again since all the customer service during the pandemic has been through a form on their website and the response obtained was a "type" response provided by a machine and without being able to speak to any natural person.

Too bad he acted like this. With me they have lost a good client

As always everything is correct, you only have to receive the tickets and hotel reservations.

It has been very easy to manage the reservation. Very good service and advice.

I made a reservation for the mobile phone that later had to cancel because the data was not correct, on the mobile it did not detect an error because it was not clear. Subsequently I have tried to do several searches of the same trip and in all of them I eliminated people or rooms prior to booking. My feeling is that they seek to charge the cancellation

the reservation has been easy to make and fast but as always I think they give little information in the circuit package

I like that the information of the accommodations is clear and easy to manage the reservation

It took me 2 days and several attempts to pay for the reservation, tried several different payment methods, platforms, etc. The customer service phone as if it were not, redirects you to the web all the time, where a robotic chat attends you.

It is my fifth cruise managed by them; As always I treat exquisite and offering the best service that suits my requirements.

The website is intuitive and provides all the information before formalizing the reservation.

LOGITRAVEL SCAM
I canceled a hotel reservation and they sent me the confirmation of the cancellation, indicating that they had returned the 629 euros by the same means that I made the payment. The amount of the reservation was 649 euros, applying the cancellation fee of 20 euros. They attached the credit note corresponding to the amount returned that has never been paid to me. Now I receive mail from them, after 19 days, telling me that they have generated a travel voucher for 629 euros, ABOUT A RESERVATION THAT I CANCELED IN TIME AND FORM and informing me that they had proceeded with its return. IT IS A FRAUD IN EVERY RULE, according to Law.

I already have about 5 large trips with logitravel and in what refers to them, not a problem.

Very good place to schedule trips, however I had many problems logging in with my google account and in the last payment I made, I did not allow the turkey via Pay Pal. The previous payments yes.

All good until we have had a problem with the car rental. Impossible to contact by phone, even sending messages and e-mail. Which does not happen when you have been in the reservation, since they call you and do not leave you alone until you finally close the reservation. Non-existent customer service if there are problems. So be careful!

A 10, delighted with Logitravel, I will definitely travel with you again.

Easy! Excited, for now, I will comment again when the trip ends!

We buy through Logitravel some boat tickets with cancellation insurance and for reasons that do not apply, but if the policy contemplates them, we will not be able to use said tickets, when contacting the shipping company they tell me that they cannot do anything and They refer me to Logitravel, they tried to contact them by phone and it is impossible, I cannot get anything by email, so they came to me in the offices, after much insisting they attend to me and deceive me again, they tell me that they will study my Book and they will call me, and they do so, about the call, to send me to another email address that is impossible to access.
In short, a disaster, do not buy anything through this operator, they do not take care of anything, they seem to me to be scammers, so I will choose to report the corresponding legal way.

Easy to book, and fast. I had a doubt, I went into a chat and ready

THE AGENCY, WHETHER THE PERSONAL IS BELIEVED, IS NOT RELIABLE IN INFORMATION AND SOLUTIONS TO PROBLEMS.
I HAD A PROBLEM WITH THE AIR TICKET (BOOKING WITHOUT INDICATION OF THE DOUBLE NAME).
TO MY WRITTEN REQUEST FOR THE INTEGRATION OF THE NAME, AS WELL AS TO BE EXPLAINED WHICH WAS NOT POSSIBLE AND THAT I HAD TO PAY NEWLY ALL THE TRIP (INCLUDED HOTEL), I REALLY REFERRED THAT A REPORTING TO THE AIR COMPANY WERE NOT SPECIFIED TO A NEW WRITTEN FORMAL REQUEST THAT THE ONLY SIGNALING HAS NO WARRANTY OF EMBARKATION.
TRAVEL TRAVEL, LOST MONEY. THE WRONG RESERVATION WAS NOT HIT THEM, BUT STAYS THE FACT THAT GIVES COMPLETE INFORMATION AND CLEAR ANY OF THEIR DILIGENCE, WHICH IS MISSED AND REDUCED THE POSSIBILITY OF FINDING ALTERNATIVE SOLUTIONS.
IN EVERY CASE YOU NEED TO READ CAREFULLY WHAT YOU BOOK, WITHOUT GIVING FOR DISCOUNT NO SERVICE (IN THE PACKAGE BOOKED - NOT BY ME BUT BY A PARTICIPANT OF THE GROUP - MANCAVA THE BAGGAGE BY STIVA AND THE TRANSFER).

impossible to communicate with customer service, I bought and paid for a trip on 12/3/19 and after charging me they have not given me any more information, I have not received boarding passes, I know absolutely nothing and nobody takes my phone, really disastrous customer service

Very good price and excellent online booking system.

The day after my purchase there was a significant change in the price of the hotel for my same dates and when I notified it, they told me that the website was dynamic in the offers, so they did not pay the difference to me in other agencies if they made a warning service in case the price falls and giving the opportunity to book with the new price. For this reason I will not buy anything with logitravel.

I have been more than 1 month and still do not answer the phone or emails. With an answer there would be enough and it will be my turn to arrange the return of the trip. But spending everything for more than a month when other companies managed it the second day, it really pissed me off. They've lost me as a customer, for sure.

They are formal and serious! Super attentive! It is the 6th trip we make with them and they never fail. Besides that they have some specialized agents that satisfy your doubts quickly.

I DIDN'T LIKE A LOT OF THE PRICE RATES OF THIS YEAR AND OVER ALL THE DIFFERENCE OF THIS YEAR'S PRICE FOR THE LAST YEAR, THIS YEAR THE SAME OF THE LAST YEAR COSTED THE DOUBLE, BUT I ALWAYS TRUST IN LOGITRAVEL, A YEAR THAT DOES NOT LIKE NOTICES TO MAKE THE REST OF PAYMENT, HAVING PAID THE RESERVATION AND STAYING MORE THAN TWO MONTHS FOR THE TRIP