Lithia Toyota of Abilene Reviews

Eric was very helpful when helping me learn all about my new used van. Aaron was so patient with me while helping me understand my warrently. Very friendly staff all around.

Everyone was extremely friendly and helpful from the moment I got out of my car! The car I wanted was sold but my salesman Greg Parks went above and beyond to get me the best possible car for my money and I ended up with something much better for a great price! He was amazing and and I would definitely recommend him to others!

We were just considering a new ride, Levi and Kyle sealed the deal.
These guys went the extra mile to get us in a new car we could enjoy and stay within our budget.
Levi and Kyle made the typically dreaded ordeal, a very enjoyable experience.
Great Sense of Humor, Patient, Very Relaxed

Over the past couple of months I searched high and low, statewide, for a Toyota Tundra and was unable to commit until I found exactly what I wanted at Lithia Toyota of Abilene. Within minutes of seeing the truck for sale, I contacted the dealership. When I spoke with Mark Harris, he was knowledgeable and helpful, enough so, that I knew immediately I wanted to do business with Mark. Mark was extremely efficient and had final pricing options to me within minutes. I've bought many cars over the years and Mark, by far, was the most professional and efficient salesman I've worked with. After work I drove 85 miles to Abilene to pick up my new truck and when I arrived, Mark was waiting with keys in hand for a test drive. Following a quick test drive around the lot, as I was in a hurry to get home that night, I completed the the necessary paperwork to take possession of the truck. Amazingly, and due to Mark's preparation and with Mike M. working the numbers in Finance, I was in and out of the dealership and on my way home in about an hour. Amazing customer service! I highly recommend contacting Mark at Lithia Toyota of Abilene for your next car/truck purchase. I know I sure will!.

Rob L.

Ronnie paid close attention to what I was looking for in a truck and remembered me when the perfect truck and opportunity arrived.

Jacob at Lithia Toyota went above and beyond to help me with the paint on my car. He was kind and helpful throughout the entire experience. I am so thankful that he helped me out with his great customer service!

Thanks to Mark Harris of the Lithia Toyota team! Looking for my daughter's first car has been a frustrating experience. Mark and Ron made our purchase of her car easy with little hassle which is hard to say about car dealerships in Abilene. I'm glad her first car buying experience was with great folks like you. You have definitely gained a new customer for my families future car purchases. Thanks again!

I needed an oil change plus an inspection. The professionals at Lithia took care of me.

I have a lot of respect for this dealership. Daniel Beard helped me find a car that was within my budget and the whole time I never felt like the team was running some long game. There was never that full court press that most dealerships give you, especially with the finance guy. I appreciated everyone's honesty and the whole experience was fast too! Easily the best experience I've ever had at a dealership.

Bought a pre-owned car from Lithia. They treated me well. Until it was time to sign. From what I've gathered, they train their sales people to look customers in the eye and flat out lie to them in order to make a sale. Was told I would have free oil changes. When the time came to change the oil, they acted like they didn't know anything about anything. So I got in my car and left. These guys are worse than the chumps over at McGavock. At least McGavock tells you they are screwing you.

I recently bought a 2019 Toyota Tacoma from this dealer. I was very satisfied with my sales representative Kevin Baker, who went through a lot of hoops to make sure I was fully satisfied in the vehicle I was getting and at the price I wanted. Very satisfied with the service I received and the quality of my truck.

Andrew Elliot really helped us out. My wife and I were in the market for a van and Andrew did everything in his power to make sure we were able to get it. When my wife had some concerns about some stiffness in the response of the van, Andrew took the vehicle to the service department and they were able to loosen up the controls to exactly what my wife wanted. I would highly recommend you give Andrew a call if the Toyota dealership has a vehicle you are interested in. He is friendly and is not a cheap used car salesman.

I purchased a car yesterday from Gavan Bass at Lithia Toyota and I have never been treated with such respect and genuine kindness. He wasn t trying to simply make a sale, but he honestly cared about what I wanted. Gavan listened to my wants and he expeditiously found the perfect car. Everyone there entirely made my day!! I was/am so very pleased.
I believe that Lithia sets a standard with their customers and integrity is their ultimate goal.
Thank you, Lithia for putting a smile on my face! (Still smiling!)

Easy to deal with, gave us a heck of a deal on our new tacoma...thanks kevin!

Sara Savannah at Lithia Toyota is the awesomest!!!!!

Jacob Fuller was great! He got my oil change done and back on the road very quickly!

Jacob and crew were excellent.
Very courteous and professional.
A great dealership!!

Was taken care of, fast, with respect, and treated like a family member

Outstanding service. Phillip Underwood and the Toyota team were very professional and knowledgeable. We've been away from Toyota for a few years, but never again! i can understand why they are award winners!

Had a great experience with David buying a 2014 Prius C. Keep up the good work!

I wanna thank Lance Dunn personally for sticking with me through the whole process and through the doubt that I had, but he made it possible and got me in the car I ve been always wanting! Very professional, fun, and determined! A 10/10 recommend for everyone, The team is amazing and just a very fun experience the whole time I was there!! Thank you again!!

I recently went to Lithia Toyota Of Abilene to look at a new vehicle and was greeted by some of the best customer service ive ever had a dealership! Mark Harris worked hard to find the right vehicle for me and answered any questions I had. I would definitely recommend these guys to anyone!

Jacob Fuller did a great job when I took my truck in for an oil change. I had an oil change scheduled and I was in and out in less than an hour.

I took my Toyota in for an Tx inspection. I was in and out in about10 minutes! Now...that's my kind of service. The inspector's name was Richard Fischer and he was extremely nice!

I had a nice experience with my sales guy Jimmy Young. He helped in every way he could!

I was in dire straits, needed a car TERRIBLY, and was fresh off a Bankruptcy...My boyfriend had a friend he told me we should go see at Toyota of Abilene by the name of David Brigham...We went and immediately I was impressed by David's professionalism, care, & knowledge of the Toyota products...After two test drives and VERY MINIMAL amount of time spent at the desk, I was driving off in a NEW 2017 TOYOTA COROLLA...Easiest car deal I've EVER been apart of and I owe a huge debt of gratitude to David for helping me...Highly Recommended Salesman in my opinion...

I fully customize the wheels on the 2019 tundra 4/4 and I think it looks fantastic. I just wanna the staff to know that they did an outstanding job!!!

I'm so excited!! If you're looking for a new or used vehicle, go see Rocky. He's an awesome guy with gorgeous eyes. Very nice and down to Earth. Looking at a 2016 Nissan Rogue that is going home with me tonight!!

David Brigham helped us. Very professional. Over the top service

My husband got a new Camry last year and since then I ve wanted one too. When the 2018 camrys came out he brought one to me and said that he wanted one and I did too. Andrew and Craig worked to make it happen and got it done so we could have our new 2018 Camry. Now we both drive Toyota s and couldn t be happier. Craig and Andrew showed us yesterday that were family now and they bent over backwards to make sure it happened. Mike would have to but his back wouldn t allow him to bend very far (jk) thanks guys we love our camrys!

I have been a loyal service department customer at Lithia Toyota since 2004. Jacob Fuller was my most recent service attendant and he was courteous, friendly, and professional. Kudos to this excellent staff!

Had a bad experience, but went back and they tried to clean up the mess.

I took my 2020 Camry in for its first check-up. I was able to schedule online and waited in the clean, socially distanced customer area. All the employees were masked and cordial. Jacob Fuller, my advisor, did a fine job with getting me in and out.

We are extremely satisfied with the service from Chris Herrington. Chris asked what we wanted and went out of his way to get the vehicle we wanted. Chris is a fun sales person to be around and time past really fast and we were on our way with our new vehicle. I would recommend Chris to all my friends and family in a heartbeat, Chris thank you so much for the best experience buying a vehicle and we will be back for another vehicle if we have to travel a lot of miles to get there! Please tell Mike from the finance department thank you so much for your help you made this experience very satisfying.

I arrived as a new customer for my 5000 mile check up and was greeted by Jeff. He explained that it might be a longer wait w/o an appointment but would be happy to work in my request. 45 short minutes later, he advised me the check up was done. I've been to otjer dealership and had appt that took 2 hrs. I will definitely be there for my next service check.

Greg Parks is a great salesman who truly cares about the customer's needs, not just making a sale. We visited Lithia Toyota of Abilene three times this past summer before finally purchasing a RAV4, and Greg Parks was with us each time, making sure he understood what we wanted. This was not the case at other dealers in town, so we were extremely happy with Greg's service, as well as everyone else we met with at this Toyota dealer. I highly recommend both the sales and service departments of this Toyota dealer.

Thank you very much AARON COKER for showing me and my sister around for a car, It was quick and fast. Thank you again.

Was not planning on buying a truck today, but Andrew Elliott was a great salesman and was able to get me pretty much everything I needed. He did a great job of keeping me calm during a stressful decision.

David Wright was very helpful and explained the needed service thoroughly.

Talk to Isaiah. He did a good job and got me the deal i wanted

David Wright is an awesome service adviser. He kept me well informed on what was going on, about how much time was left and even brought me out to my vehicle to inform me of other issues with my vehicle discovered during maintenance. The additional information was very detailed and informative due to the fact that worn parts that needed to be changed asap were discovered. Awesome experience overall! I will definitely be back!

David Brigham was my Sales Consultant and he was outstanding! He didn't pressure me at all - just educated me on the vehicle I was interested in. I went home with all of the info he provided and then the next day, decided to make the purchase. I look forward to saying hi to him and keeping in touch, when I get my vehicle serviced at Lithia in the future.

Not once but twice they "forgot" to tighten the oil cap and each time it leaked the 40 mile drive back home, we then called and I had to drive it back another 40 miles so they could clean the leaked oil out then drive another 40 miles back home. NOT ONCE BUT TWICE ! Word to the wise ask the one that's working at the service desk to go double check that it is properly in place before you leave. Very frustrating.

I hate buying a car; however, I had an awesome experience today getting a pre-owned Toyota Tacoma from Lithia of Abilene. I found the vehicle online, and made a phone call to make sure it was still available, since I would be driving from San Angelo to Abilene to get it. I will NOT buy a vehicle from the Lithia dealership here in San Angelo, Too many bad experiences!! The salesman in Abilene was Mark Harris. He made something that I usually hate into a pleasant experience. Between him, and the finance manager, Russ Rogers, I would gladly buy another vehicle from this dealership. The customer service was great! My girlfriend will be buying a new vehicle in the near future, and we will be making the same 180 mile round trip to see these guys!!

Ruben was very quick to respond to my request for information about my vehicle. He worked to get the deal I needed, and communicated with me every step along the way, as I purchased this vehicle by phone/internet. Everything was ready to go just as promised, when I arrived at the dealership. Best car shopping experience ever!! Thanks for your help Ruben!!

Let me start by saying a big thank you to Philip Underwood back in September he made the impossible possible,by getting me in my 2016 TRD Tacoma. He also gave me a sweet deal on it! He made my experience awesome even told him that I'd definitely be coming back after the first of the year when I paid off my wife's car to buy another one. Philip and Lithia Toyota impressed me so much that they had set the bar high for car shopping. But today I took my new Tacoma to get looked at because I was having issues with it. I was informed that it was a bad sensor and they wouldn't have it till Wednesday. Well that was a big inconvenience for me because I work 5 hours out of town. The rent a car was of no help and a waist of my time! So today I'm giving the customer service and service department a big F! I feel as if I was let down and hold them to a lower standard.
6/9/17
This place always seems to make things so difficult for me. This establishment is garbage!!!

Bruce Land was our salesman. My wife and I were dead set on purchasing a Jeep Patriot for the space for our family. Bruce talked us into test driving a Toyota Venza. My wife loved the look and feel for the Patriot, but Bruce pulled the Venza next to the Patriot and asked us to compare the two and see if we liked it. I feel like Bruce spent the time and got to know our family and our needs and wants in a vehicle. We compared the Jeep next to the Toyota and saw that the Toyota actually had more room, more features, and a lot better warranty. We don t feel like Bruce was trying to sell us a car. It was more like he was a friend trying to help us make the best decision.

We have had the car for about two weeks now and the entire family loves it. We drove it 2,500 miles the first week we had it. It is exactly what we wanted in a car. As long as Bruce is working for Lithia Toyota, that is where we will be buying the rest of our vehicles.

Thanks Michael Mizikar for getting us financed through Toyota!

I would definetely recommend Toyota in Abilene! Mark Harris went above and beyond to help my husband and i get the vehicle we really wanted. Great customer service and friendly people!

We received fair pricing and great customer service from Aaron Coker. He was very patient while we made our decision as well as researching what others paid for the exact same vehicle(through consumer reports). Michael in financing was also super cool to talk with and you will be pleasantly surprised to see what he has in his office. If you are looking for a new or used vehicle you should definitely stop by Lithia Toyota in Abilene.

Aaron Coker was awesome! Made my first time experience much easier and understandable! Appreciate all the information and help given.

It was an accidental cause to visit Lithia Toyota of Abilene. Our dealing with Sam Sloan was as easy as possible. No pressure, just wanted to know what we needed vs. what we wanted. Finding the right vehicle is never easy but, Sam and Mike M in finance made the deal easy and painless. Thanks

I had such a great experience at Lithia Toyota!! Raul was so great. He was very helpful, and had answers to all of my (many) questions. I was buying my very first car today, and Raul helped me to make sure I drove away in the perfect one! Can't brag enough on his service.

I take my car in for oil change and such, very nice staff, tells you upfront

what the issues if any are and how much it will cost

I was very happy with the entire process. Patrick is an excellent no pressure salesman. When I got there, I told him the range of vehicles and prices I was looking for and he did his best to make that happen. I was actually planning to buy a used car at another dealership but he made me a better deal on a brand new Camry than I would have gotten with the used car I was considering. They took care of everything and all I had to do was sign a bunch of papers. I could not be happier with the treatment I received at Lithia from Patrick and the finance officer.

Lance Dunn was great. Got me what i wanted and was out the door in no time.

Service department has always been great! Just got my 24 month service done. The entire process, from calling for an appointment, to taking my car in, was so easy. Drove right in and everything was taken care of, quickly and courteously. Waiting area was nice and comfortable. This has been my experience every time I have had my car in for service. Thank you, David Wright, for your excellent service!

We had a great experience working with Jimmy Young. I will be back to Litha Toyota for future purchases!!

I had a great experience with Mark Dunagan and Arron Coker. Mark was very helpful getting me familiar with the different components of the Tacoma.

I recently bought a Camry from Lithia and had a great experience! Rick Posey was my care salesman and he did an awesome job! He was very patient throughout the process and, everyone else involved throughout the process were great as well!

Fantastic experience. Shelby and the other advisors did a fantastic job. In and out, no fuss

We have been using Toyota for years for personal and business. Always a great experience! This time we worked with Lance, Mike and Andrew and all 3 were great!! No complaints! Love the new car!! Thanks guys! =)

I had a great experience with Lithia Toyota of Abilene. Daniel Beard was great working with, very knowledgeable, and got me an awesome deal! Sam Sloan also made the signing process quick and easy. Big thumbs up!

I just love these guys especially Steve Burgh. He is awesome and has sold me 3 cars and always goes above and beyond to get me what I want. I will always go directly to him if I need another car and I would definitely recommend him to anyone I know that needs a car. Thanks Steve I love my 2020 Corolla

Thanks Shelby. I appreciate your follow up. Thats what makes Lithia a great business. Russell was our service advisor. Dave also helped with an adjustment to correct our final bill and even went outside to pull the car up for my wife so she didn't have to go out in the cold. Great service! Thanks Dave and Russ.

Sara Mccarter did a great job recently in assisting my wife and I in our purchase of a new Highlander. She was very knowledgeable of the product, plesant to work with and stayed till after 8 pm to get us oriented to the new car. Thank you Sara for a job well done.
Sam & Ann St Clair

A big thanks to Chris Ashley over at Lithia Toyota of Abilene!! My wife and I purchased a new Tundra last night and we and the kiddos really love the truck!! Chris is an awesome salesman that s very personable, professional and knowledgeable of the Toyota line. All of the staff we encountered at Lithia were very courteous and helpful. Will definitely refer all family and friends to go see Chris at Lithia!

David in service was outstanding helping me addressing my concerns. He kept me update and and explained everything to me on my service that day.
I find the Lithia Toyota of Abilene goes out of their way to provide excellent
service.

Greg Parks was superb from start to finish. He listened to us and was thorough in researching and finding exactly what we wanted. He wasn t pushy and gave us plenty of time to make sure we got the right vehicle for our needs. It was a pleasure to have him as our sales rep and he will be the first person we look to if we ever need another vehicle! Fantastic job Greg!!

Tim Prosser was an excellent sales man made my visit and experience very enjoyable. It was a great deal!

Greg Parks does an amazing job and did everything he could to help me get the vehicle I wanted!

Big thanks to Raul Rodriguez for my new camry. I appreciate all your patience and gratitude.

Yesterday I purchased a 2020 Toyota Tundra pickup at Lithia Toyota in Abilene, Texas. I don t know how this experience and transaction could have been better! Phillip Underwood handled the sale for Lithia. He was very knowledgeable about the vehicle and answered all questions that I had in the process. When the process was finished, I had absolute confidence hat I had come to the right place and made the right decision in purchasing this vehicle. Thank you, Phillip Underwood!

I also want to mention the Lithia Toyota representative who handled the paperwork related to financing, etc. Thank you, Mike Mizikar for your assistance and expertise!

Last but not least: I love my new truck!

I always take my car to Lithia for service . Russell McGuire is always so professional and helpful. He gets my car in and out in a timely manner. I appreciate the service I receive from Russell and Lithia.

I had a good experience with the purchase of tundra and will do more business here and I will send my friends and family to Jimmy Tankersley his service was great Thanks

Sara was Amazing, she has the best costumer service! She went over and beyond to help me get Into my car!!! Got me the rate I needed as well... I am very pleased with how she handled my deal! I will most definitely be recommending her to everyone who is looking for a new car! Thank you so much again Sara!

I came to buy a car and had already been to Honda and was turned down. Honda wouldnt listen to me when I told them I wanted to finance with my credit union. Gregg Fenwick was excellent! I told Gregg that I wanted to finance with my credit union. He let me test drive the car and listened to my questions and concerns. He was great with everything.

Great Service. Kenan Pyeatt is a great manager and I have to give 6 Stars to Chris Ashley, my salesperson. I looked at a few different vehicles, trucks, vans, cars and they kept with me and helped me all of the way. I ended up driving away with a new 2013 Toyota Highlander. Plenty of room for myself, my wife and 3 kids. This is a nice ride and the purchase was more than smooth. This is my 2nd purchase from Lithia. I will be back.

I bought a used Ford from Lithia and had an issue with it. The Ford dealership wanted us to way 10 days before they could look at it. Kenan Pyeatt had me bring it to them and they had it sent to Anson for service. Simple computer reprogram and I had it back in a few days. Thanks for taking care of customers even if they don't buy a Toyota

I had the best salesman ever -- Mark Harris! He, along with the sales manager, made purchasing a car a pleasant experience. Mark made every effort to get the best deal possible. I will recommend him and the dealership to my friends.

Carol Manwarren

Very disapointed in this dealership. When i bought my 2016 tacoma i was told it was too hard to find so they refused to look for it. I bought my tacoma at another dealership. Now my son is with me to look at the Tundras and the salesman stated that he has to be with us while we are looking at the vehicles. But does a sales person have to be with us if we look on a Sunday?

I stopped by a week ago looking to change out my 2 door for a more family friendly 4 door. Was greeted by Aaron Coker who was very friendly and had answers to all the questions I had. Highly recommend if you are in search if a new vehicle you won't regret it!

Jacob Fuller oversaw the service of my RAV4. The service was great and David took very good care of me while my vehicle was in the shop. Would highly recommend.

I have bought a lot of vehicles in the past, but this experience was by far the easiest and stress free. Kolin Bonnet was a very attentive and polite salesperson. Over all I am extremely pleased with all of the service I have received so far with Toyota and look forward to working with everyone in the future for oil changes etc...

Thanks Kolin!

Thanks to Paul Fuller and Jacob for a great experience at Lithia.

We could not be more pleased with our Tundra purchase! Daniel Beard got us in for a test drive and was very professional and knowledgeable about the truck. He made the process very easy from doing the computer work to speaking with the finance team, Sam Sloan and Andrew Elliot. Sam got us the numbers we were looking for, and Andrew made the paperwork process easy to understand and explained all the fine print to us. Everyone was great to work with! Thank you Lithia Toyota and all the staff that helped us. We look forward to doing more business in the future.

Great experience! Aaron was excellent. No problems at all and I left with my dream car!!

I got great service from Shelby Parker when I brought in my Corolla for its annual state inspection. Right after, I drove across town to pay for my 2019 car registration, and the safety information was already in the computer system so all I had to do was pay for the windshield sticker.

We ve been customers for years and always tried to do things the right way base on what they recommended. I went to them multiple times to get options and was told that I wouldn t owe anything as long as I was under the mileage max, there were no major damages to the car and I got my next car through them, they would take care of me and take it off my hands . I turned my lease in and I wasn t told I would have a $3,000 balance or given the choice to add it on the next existing account. I had to find out by calling the TFS bank because we turned in the leased car in December and had paid Januarys bill so naturally I wanted my refund. The TFS bank were very nice and I have no issues with them. But they were the ones to tell me that I still had a balance. When they asked why wasn t I given the option to have the balance added to my next financed car, I said that s what I thought should ve happened too . They recommend me to call the dealership. I called constantly to get the issue resolved and didn t receive a call back from Craig after he said he would call everyday until the matter was resolved. Waited 2 weeks until I was fed up. I had to speak with the GM Kenan and he played the shoulda, coulda, woulda on us and when I asked for my contract info and he refused. Never going again. Would not recommend.

My service person, Russ McGuire is always awesome. He listened to my concerns and found a way to take care of my car and keep me safe.

I surprised "Juggling Jeff" with a 7:30 a.m. arrival on Monday. (Apparently the online system hadn't updated over the weekend.) He promised to get me in and out even though I wasn't on his list yet. Oil changed with a couple of routine items taken care of on the multi-point inspection and out the door in less than 45 minutes.
Can't ask for much better service than that!

Fast, friendly and professional service. My 30k mile service was at least an hour shorter than I expected and was able to get things done on Saturday instead of sitting and waiting. Shelby Parker was my service person and I was very pleased with the service.

We were looking for a family vehicle for the right budget. Raul was an excellent salesman and went above and beyond. Raul and Craig searched and found the perfect vehicle for our family. They did an awesome job. We are very happy with our car and experience.

I had a wonderful experience at Lithia Toyota. Shan and Lance were both super friendly, helpful, and easy to work with! I will recommend them and Toyota to everyone I know!

I was treated with respect, courtesy, and care by all the staff the whole time I was there, and for several visits afterward. They have an excellent show room and waiting area, that has a kids room and very comfortable furniture. Their restrooms were very clean, which I appreciated. The salesman, Mike Stock, was knowledgeable and worked patiently with me to find the right vehicle. He was very friendly and never "pressed" as we searched for the truck that fit. The purchase and financing of my new vehicle was as painless and we'll organized as possible, all though those payments are still there. It did take a while to get my windshield fixed, due to weather and scheduling, but that's contracted out and no one's fault really. They have a well deserved reputation of being a very good customer oriented dealership. I highly recommend doing business here, and very likely will return myself when in search of my next vehicle.

I had a really great experience with Lithia Toyota of Abilene! Special thanks to Greg Parks Aaron Coker and Jake Cook! I hope Aaron got his elephant ears transplanted!