Update to review... my Christmas Miracle, the bank...

Update to review... my Christmas Miracle, the banking is Finally sorted out. After many weeks and countless hours, trying to fix a problem that never should have happened. note to self. No more changes for the duration of this lease, and it would be nice if someone at the dealer owns this and says sorry.

Original Review:

I don t usually air grievances publicly but I am
At my wits end.

For several weeks i have been trying to change my lease from one bank to a new one. ALL details are the same except the bank itself and this is my 5th vehicle with the dealer and lease arrangement.

At first Toyota leasing said it cant be done! Then they emailed me forms fax. Done. No payment was taken from my account.

I eventually get nowhere with them and go to my sales rep for help. He also gets nowhere with the leasing office so he asks dealer finance person to help. She reviews an additional form and sends it, says all good now.

Still no payment is made days later. I leave messages. No reply to to me. I go back to dealer. Another finance rep first says I am not her account and come back when my rep is in. I say no. She learns the first rep was emailed 2 weeks before that new form was incomplete. No one told me, plus she had approved it!

New rep faxed info again. Still no payment from my account. Today I spent all day trying to reach a person. Messages not returned. Many calls disconnected. Then after telling me to leave a voice mail they say my rep is on vacation this week anyway.

Next step. I will leave the car at the dealer and walk away. My 5th purchase and other family have been clients. Not much interest or help coming my way. No loyalty. I have received 2 overdue payment notices in the mail.

Lexus richmond hill. Step it up!!