The experience as a customer at Jordan was excellent! From the salesperson to the GM, and Finance. First class all the way! I love my new car! Special thank you to Patrik Culey, Joel Girten, and Todd Elgas!
All and all it was a very pleasant experience, there was no sales pressure and everyone worked together as a team. All good!
Lexus dealership great service for my older Lexus. Ordered paint. When I bought my. Lexus, they treated me with the same respect as a person buying a brand new Lexus!!!!!
Very disappointed. Needed body side moldings. Parts tech. had no idea. Molding by window, protective film, how many etc. Nothing professional about him. Have to assume this is reflective of the entire dealership. Lexus should be ashamed of thisnlocation
I can't say enough good things about being part of the Lexus of Mishawaka "family", I feel just that way every time I walk in their doors. Everyone there is so friendly, and treats me like one of their own! It says A LOT about a business when the owner and owners son personally take the time to say Hello to me when I am there, not to mention all of the other individuals that I come in contact with. Our salesperson is the best I have ever done business with, he will call when he thinks we may be interested in a vehicle that just came in. I have never had that treatment anywhere else before. The service department is top class as well. Thank you Lexus Of Mishawaka for all that you do, you guys are GREAT and I look forward to doing business with all of you for years to come!
Nice dealership but it took an hour and a half to get my oil changed.
Talented, caring, honest workforce. I was extremely impressed and thankful for their honesty and support to help me find the car that I wanted. Thank you.
Buying a car here was rather an unpleasant experience in terms of service and honesty.
Nice place. Drove a new vehicle. Not pushy. Very informative.
Just stopped in for a quote,they were very helpful.
Worst experience ever. The manger Robert doesn't know his a$$ from a hole in the ground....
Great place to go if you want screwed over. The used cars are not at all of quality. Merely thrown together to last about a year or so. The people in the back detailing cars are rude, as well as a few of the mechanics. They squeeze money out of people who don't know better. The people up front for the most part are very nice but make fun of many customers who came in. There are a few people there who are good people. But you don't ever see them. It's unfortunate behind the scenes this place is garbage.
Most of these reviews are very biased. I have found the service level at Lexus of Mishawaka to have declined over the past few years. It is now unacceptable. Their service advice is inappropriate and they use poorly trained service technicians to do the work. (their admission) I recommend buying a comparable Toyota or something else. Lexus is not well served by this dealership.
Always a pleasure at Jordan Lexus of Mishawaka. A+ sales & service.. thank you for all you do.
Had to get a new key because my key fell out of casing.. my car is older, 2002. I love this car!! Don't ever drive anything but a Lexus! I'm hooked!! So anyhow, gentlemen was quick, friendly and very helpful! :)
I was recently shopping for a new vehicle and went to this dealership and my experience was amazing. We had a phenomenal salesperson named Shirley and she is the reason I wanted to purchase this car. Her personality and sales technique were awesome. I cannot say enough about Shirley and Mr. Watson they both made this a great buying experience. I will send everyone in the market to this dealership. Thank you again
Had an amazing time. Super great, walked in got serviced quickly. My car salesman's was Greg very knowledgeable, he listened to what I wanted, stayed in my price range and was just all around great. No one harassed me when I got there and the cars were pulled around as we were talking. Definitely recommend, will come back here to get another car.
I can't say enough good things about Lexus of Mishawaka. We purchased a new vehicle in 2015. After several issues and two years, the dealership stood behind their vehicle and worked with us to resolve each issue to the point of involving the corporate office of Lexus. Norma Jean, our original salesperson, was involved each step of the way, helping us long after the sales had been made. She advocated on our behalf, as did the dealership to corporate. After the first few problems, I vowed never to purchase another Lexus. Now, after watching how they never stopped fighting to correct the problems to my satisfaction, I would never purchase a vehicle from any other dealership. They believe in their products and work to make sure your experience with Lexus and their dealership is beyond what you could even hope to have with a car dealership. I can't imagine any other dealership standing behind their customers the way the Lexus of Mishawaka has for me. I can't recommend them highly enough!!
Lexus of Mishawaka was among the best car dealerships I have had the pleasure to work with. Tom LaPara was my sales person and he treated me like a respected long term customer. I purchased a used car and all was negotiated over the phone with the stipulation that if it was not as presented the deal was void. The car (an Acura RL) was showcased in it's own bay for evaluation and was better than described. Everything was there, it ran like a dream and the deal was done in 30 minutes.
I would not hesitate to do business with this dealership again and with another purchase due in the next couple of years, Lexus of Mishawaka will be among my first calls.
MW
Rockford, MI.
Dan needs to stiffen up. Found an Acura umbrella in my loaner. Love the staff up front. Just need to get Dan and the guys in the back whipped into shape.
Our first Lexus. Ask for Norma Jean. She is the best, very helpful, and the best service. Our State Farm agent recommended this dealership.
Such a wonderful buying experience. One of the best in the area.
We enjoyed our time at Lexus of Mishawaka. They made a sometimes stressful experience of buying a new car very easy and enjoyable. Alicja was our salesperson and she was especially helpful at putting us at ease and finding just the right car for my wife. Very happy with our service and experience, and highly recommend Alicja if you happen to visit the dealership.
They were very accommodating and did great work. Very satisfied.
Total disregard for my time. Every time I visited I had appointments and it 2.5 hours before the car was moved into the shop. There was no communication explaining the delays. I definitely will not return.
They don't want anything to do with after market parts. I bought my Lexus used! How am I supposed to know what the people before me did? I ended up paying over $70 for an oil change I was quoted $35 for! Never again!!!!!
Did an excellent job on our Lexus and very courteous.
I received a quality attention of my needs.
Thank you.
I bought my first Lexus today and am very happy with my sales rep Jorge. He's a kind and patient young man, very nice and warm. Over all, my experience at Lexus of Mishawaka was pleasant. Looking forward to seeing how the service will go. -- Julie
Great Experience! Norma Jean and the staff at the Dealership were great
Both team members were knowledgeable and gave excellent advise regarding a question that arose about an extended warranty.
Greg was very nice and helpful. I appreciate the fact that Lexus of Mishawaka doesn't acquire vehicles from auctions. They only take trade ins. We are very happy with our used car!
Very disappointing for a Lexus dealership. I've called about my warrantee and left voice mails, emails and even stopped in several times, but nobody will return my messages. This is my 3rd Lexus car in a row, but likely will be my last. Poor customer service.
I had a great first time experience with the service department today. Tony Groppe, the Assistant Service Manager, led the way on getting my car fixed in a timely and economical fashion. I was able speak and test drive my car with his technician ,who is also named Tony, and pinpoint the problem quickly. The technician was very knowledgeable and understood my need to fix my high mileage Lexus as cost effectively as possible. It is running great and "5 Stars" to both of them. This is a class act operation and I would recommend them to anyone. They even washed my car after the service work was done!!
Very special place, everyone was so nice, professional in knowledgeable especially Greg Vanden.
A battery change. Prior to this appointment we have tried to stick clear of Lexus of Mishawaka.
It now appears owned by Jordan and so far so good with their service.
We have now purchased three cars from Jordan over the years and it has always been a positive experience. No pressure, no hassle, just good service. We to recommend Jordan to anyone we know who s car shopping. Our last purchase was to replace my car after hitting a deer about a week ago. The process couldn t have been smoother. We worked with Dan and Angie who even helped us out by returning our rental for us.
Greg, with Lexus of Mishawaka, was absolutely amazing. Came here looking for a vehicle and Greg from the moment we walked in was very professional and accommodating to not only our wants and needs but also giving us excellent recommendations for a respectable financial Institution to help get us the lowest interest rates. Greg made the process very easy. Would definitely recommend coming to Lexus of mishawaka, assuming you get Greg! Thank you Greg!
Great cars, very nice staff, very fare prices.
Thank you Aaron!
Great service's great people!!High caliber place !!
Very professional and organized service department.
Just bought a Lexus Is250 for my mom. The service was excellent and the car was a blast to drive to Boise at the end I wanted to keep it. Highly recommend this dealer for their honesty and patience. Thank you Norma & the rest of the staff who helped me find the car at an excellent price!
I purchased a used Toyota Sienna from Lexus of Mishawaka and couldn't have been more pleased with their sales staff and the transaction. I purchased an excellent vehicle that was well priced. Lexus of Mishawaka also offered a fair price for my trade-in without having to haggle. They even sent me on my way with a freshly filled tank of gas.
Service is excellent. Technicians are knowledgable and efficient. Work is always done on time and I was kept in the loop through out the day. I will use Lexus of Mishawaka for my service needs in the future.
When did Jordan buy it? still great. also... would take one star off they didn't see the nail in my tire when they rotated, but all 100% other than that!
A nice all around job beginning with the greeting. Tire rotation and oil change and answer a few questions about what I could expect. I had some other features questions that they handled nicely. That was it.
Very professional atmosphere, great place to purchase a great vehicle from.
As one would expect, Lexus of Mishawaka treat you like they really appreciate your business. But the service dept goes beyond. They do all the little things to make you feel good. They always know my name which is way beyond the call of duty. Even the service guy who washes your car does what he can to help. Great place
I am usually pleased with my service at Lexus. This time was very disappointing. I pulled in to the garage and stood there for about 5 mins before I was acknowledged. I had to text the # they provided to check on my car after being at the dealership for about 2 hours. I was given a rental because my car required a warranty fix. The vehicle I received was low on gas and I had to put gas in to the loaner in order to make it home. When I received my car back there were little black spots across the ceiling which looked like oil. Overall, very disappointed in the service on this last visit. Lexus is known for their superior customer service, but this time it was very poor.
Excellent customer service and great service department!
The woman known as Ida Watson, is a very UNTRUSTWORTHY woman. She has scammed me and my family out of money and I am ashamed that I ever even came to her. Do not trust this dealership.
Very prompt and courteous service! The customer waiting area is very nice and easy to work while waiting. Highly recommend Lexus of Mishawaka.
Brought my Lexus in to be serviced due to warning signs that came on, sat in lobby and waited 2 hours. When the car was finished I was told there was no problems found with any leaks or pressure issues. The next day I found that my car had a massive oil leak. I called the lexus service and they refused to own up to the oversight of not seeing the leak and allowing me to drive my vehicle 15 miles back home under these severe conditions or would they pay for my car to be towed back to the dealership. I contacted the owner Perry Watson IV who was very nice and understanding, He did not approve for his dealership to pay for my tow but I believe he was instrumental of making sure my car was repaired properly. After my car was repaired and I will add they did a fantastic job, my car is running great. It was found that my oil cooling cord leaked and it was found to be a common problem and there had been an extended warranty that expired in Feb 2018. I was told to call Corp and see if they would still honor it. I called Corp and they refused to honor the warranty. Of course this was very disheartening, after being told Corp could possibly help but didn t. I m given Lexus a 3 because I am very satisfied with the repair work but unhappy with the service I received, especially with Lindsey Tor at the Corp office because she was not very nice. She became very snappy with me and was very blunt about Lexus not making any considerations.
Excellent customer experience today.
Quick turnaround on my SUV during COVID.
Booked my appointment to get the 430 in before the snow flies!! Thanks to everyone!!
Great customer service. I purchased a used vehicle from Lexus of Mishawaka that I really enjoy. The vehicle started to have issues a couple weeks after I bought it. I brought the issue to their attention and they took care of fixing every issue. I'm very pleased with the service and would definitely recommend this dealer. I had a very satisfying experience from the sales people to the customer service through the whole process.
***WORSE CUSTOMER SERVICE EVER FROM A DEALERSHIP*** Walked in inquiring about a NX 300 showing online. MSRP online shows $36,*** then shows dealers price "Contact Dealer" I emailed before coming in and Shirley just walked around the info and made it seem like we had to talk in person or over the phone to get anywhere. She advised she wouldn't be in today and to ask for Greg. When we arrived, the very nice front desk woman paged Greg. After Greg introduces himself, he says, "ahh, I'm just overwhelmed" and yells for another woman "Norma Jean?" if she can assist us. From her appearance, you can clearly tell the conversation isn't going to go far, she just looked pissed off at the world, like her getting out of her chair was the start of the apocalypse. After introducing ourselves once again. I show her the vehicle on my phone and say, "it shows MSRP of $36,***.00 then says actual price "Contact Dealer." This frog of a looking woman looks at us as if we just asked if Trump was President. She was so dumbfounded by the question she became silent and just rudely points at the MSRP on my phone screen and says "thats the price" and just stands there staring at us. Like, do you have any more dumb questions? We could tell it wasn't going anywhere and became very uncomfortable. Weirdest 45 seconds ever. We proceeded to walk out and from behind us she says, "your a day too late" we had a promotion yesterday because ND won. But it was for yesterday only and thats why it shows "Contact Dealer" and all other incentives are done. Then proceeds that with "you had to pay all cash anyway" This is all in a matter of 2 mins at the dealership. Little did frog face know, we literally had the cash in the car as we needed to purchase ASAP. We purchased a new Audi from Gurley last year and just wasn't looking to spend that much again, but clearly you get what you pay for. This Norma Jean lady needs some serious sales skills and how to interact with people. Of course its a great place if they're making a sale, but this lady just thought we ONLY cared about the price. When we just wanted the correct price. If it comes to it, I'd drive to Fort Wayne or Grand Rapids before ever going back to this establishment.
What a joke. I would never buy a car here or have it serviced. First off cars are over priced, even for used. Secondly, to try to make an appointment for service took me a week of calling and then when I did of course their service department was running behind by a few hours. FYI, you only get a loaner if your a "local." I gave the service department 3 hours to do a quick inspection, no work, just bought a car and wanted to know if anything was wrong. Needless to say it sat for 3 hours and was never touched. Never going back.
The sale was not rushed and done very professionally. Detailed and was happy with the service and plan on returning next time
Would give 0 if possible. Worse dealership around this area.
Poor, very poor, customer service. We own a Lexus suv, needed the lock for tires to remove them and Lexus says they won't do it unless we go there and buy non locking lugs from them. All we want is to buy the lock so we can get it done, but unless we shell out a ridiculous amount to do it through them they won't lift a finger to help us. You are two seconds away from losing a very loyal and very VALUABLE customer that spends good money there.
Went there for service got everything repaired by an awesome tech, Mike Russell. Very professional and knew what he was doing. Took about 8 hours but I needed a lot of repairs. Highly appreciated the extra effort put forth to get the job done.
Greg went above and beyond getting me into the suv I wanted. I knew what i wanted and shopped around ,got a run around at other places. With out a doubt a higher standard of service at lexus of Mishawaka. I absolutely love my Toyota highlander. White glove service from beginning to end. Thank you Greg! !!! Sincerely,
Suzie
Working with Norma Jean was a pleasure. She handled all of our questions and was very knowledgeable. Also she was easily accessible. Norma Jean was also very helpful getting the new vehicle set up and ready to go.
These guys have been great to work with. Great communication.
Dropped my vehicle off an hour before opening at 8am to be serviced. Called 3 times for an update and they said I would receive a call back. I came back at 1:30pm to pick up my vehicle because it had not received a simple oil change.
Will never lease a Lexus again because service matters! Customer service matters and blaming Covid-19 for being short staffed is not an excuse. You should be on top of the service department because that is your main source of revenue during this pandemic. If not do not overbook your services.
Lexus of Mishawaka is one of the best car dealerships I have worked with in a very long time. Their customer service is over the top as well as very professional and super friendly employees.
I highly recommend Lexus of Mishawaka. Threat yourself to the finest in purchasing a vehicle as well as outstanding service in a very warm and beautiful ambiance.
Thank you Lexus Of Mishawaka for making my experience in purchasing and servicing my car a beautiful memorable one.
Blessing,
Bonita McAfee, Michell
Very strange sales department. A girl name Nora (I believe) told me that is200t 2016-2017 is not exist after 2006 or so. And when I told her that I just watched a tons and tons of reviews of that car, she tried to convince me that I should believe her more than a computer. And after I told her that I believe a computer more, she drop the phone. Unprofessional people like this shouldn t work at lexus.
Norma was a fantastic contact for my time with the dealer. She maintained contact and was very responsive to all my questions. Will definitely come to Lexus of Mishawaka for all my future needs.
I've leased four cars here. The cars are superb and so is the service. Sales staff never pushy, Alicija Debicka very gracious. Often provided with a loaner for service appointments. Can't beat the smooth ride and sound systems in these cars.
From start to finish the whole process was easy. I was in and out in less then an hour . Norma Jean was super nice even stayed late to finish up the deal for me . Thank you guys again !
Just what you d expect in a luxury car dealership, this understated building houses plenty of activity.
We especially like the service department, featuring Tony Groppe, assistant manager.
I have yet to hear of anyone who dislike Las the place.
Excellent customer service. We have been going to this place for our Lexus. And without a fail they have been so far the best!
Unfortunately I was told that they would close at "3 *sharp*" on the only day of the week I'm available to make a purchase regardless of working out the details of the deal. I live in Michigan and it would have been a touch over an hour drive to arrive at 2:15 at worst... sometimes the details take a little longer than 45 minutes to work out. Poor form, downright gauche even, to not be willing to commit to closing a 40-80k sale if it runs a couple minutes over the time everyone wants to go home. I would beware what kind of service you'll be given post-buy if they're not willing to go an extra inch pre-buy.
Edit: the response below is tone deaf and missed the issue entirely. Your hours aren t misreported anywhere, it s the lack of work ethic that concerns me here. If I ve got a vehicle selected and were about to close the deal be willing to finish it out after 3. I pointedly asked if I would be asked to leave at 3:00, because of the way I was notified closing time would be a sharp Three , if we were working out details of a deal - to which the reply was much like below that I could come back when it better suited your company to finish up spending my money? Are you kidding me?
I do so DEEPLY apologize that I d be a little discerning and have questions about a particular vehicle after seeing it in person, and being afforded the opportunity to test drive it for maybe 10 minutes even, and potentially want to discuss lending/finance options and interest rates for more than 10 minutes. The problem isn t that I m not willing to take paid time off to go buy a car like it s a lifetime event akin to a graduation ceremony, the problem is that you ve anointed yourselves the most important part of the equation unwilling to work with me until a whole quarter hour past closing to earn the sale of a large ticket item when asked *specifically* about those circumstances. I had called twice because at first I was surprised with the initial sales representatives response, called back and got reception, who placed me on hold and talked to the manager and asked about this situation - again, specifically - and I was told that you would be closing at three regardless and I m welcome to come back during the week when I work.
Literally you missed out on selling an LX570 over likely 15 minutes, missed every mark as you why that fell through, or flat out don t care because the 15 minutes wasn t worth the sale, which likely tells us all we need to know about the after care of your customers. There are many other Lexus dealerships to purchase from that are willing to not even go the extra mile, but just the *4 inches* you did not, and I m confident they wouldn t miss the point entirely. Your potential clients aren t an inconvenience or a burden, and you should consider each and every purchase someone makes as a gift to your business. It s not our honor to come to you with our money, it s there for you to earn.
Very professional and handled my concerns in a timely fashion!
One of my best customer service experience I ever had with a Lexus dealership. I am new to South Bend coming from Texas. My GX460 battery was bad. Doug Fine Service manager personally took care of me. He took me in early in the morning and provided a loaner. Outstanding communication regarding the status of my SUV. My SUV was ready that afternoon and was nicely washed as well. My hats off to Doug for going above and beyond on what Lexus does best "World Class Customer Service". Thank you so much for making me feel welcome to Mishawaka Lexus family. Hugo Salinas
If you MUST buy a Lexus, best to go anywhere else. Swindlers. Nothing but swindlers. Please think long and hard before giving them any money. Read this review please and do not hand them any money if your not 110% sure on your purchase. Service department is the worst.
Greg Vanden assisted me in buying my new car. He was very knowledgeable about the car I was interested in, as well as all the financing information. He walked me through the whole process of filling out the paperwork and answered all my questions. He made my car buying experience very easy and enjoyable.
Great time purchasing our first Lexus with George and Eric! The process was painless and very relaxing.
Staff was helpful, went above and beyond to help get a vehicle even when they didn't have my options. Made excellent referral to another car that wasn't on their lot. I would totally recommend.
AMAZING SERVICE! Huge thank you to the service dept. at Lexus Mishawaka and especially Tony (Assistant Service Manger) because they saved the day for us after we had a mechanical issue on I-80. We called from the highway and Tony got us in right way. He gave us a loaner car while they serviced our truck so we could pick up our sons at Culver for their long weekend break. We made it back to the dealer with our boys, got our SUV back just before dark and made it back to Canada just ahead of the huge winter storm that was coming through.
As always, Tony did a great job.
He handled my situation quickly and efficiently.
He provided me with a loaner and my RX 350 was delivered to me on time just as promised. I couldn't ask for better service.
My experience in the service department was fabulous as always.
They do not stand behind their products they sell , bought 4 brand new OEM wheels at cost of $2400.00 and was told there is lifetime warranty against. Discoloring, pitting , curbing , chipping not the case apparently have a 5 year limited warranty ( very limited) once again just to make a sale told me what they thought they should but I should have been told the truth. VERY disappointed and will not go back there! Gee I wonder why they don't respond to any of negative reviews on here.
We worked with NormaJean from this dealership. She was very nice, professional, and personable! We purchased from out of state (MN) and they made the process smooth and easy for us! We recommend this dealership!! Thank you so much!
jordanlexusofmishawaka.com
