Kailey L Review of Lexus of Maplewood
I came in on Saturday to look at a used car and de...
I came in on Saturday to look at a used car and decided to wait until Monday to decide whether or not I was going to purchase it. I worked with Dan and he was great! I called in Monday and put a deposit down and was emailing with Dan back and forth to make sure I had everything I needed to be able to buy the car. He was very prompt and helpful with his responses. I came in on Friday to sign the paperwork and worked with Dan and Jorge. Jorge was very thorough when we went through the paperwork. They had also removed some of the dents that were in the car when I originally looked at it! The check engine light came on Friday night and I emailed Dan Saturday morning to see what my options were. He was able to get me in right away to have their service department look at my car. I worked with Tom when I came in and Dan came to check in with me while I waited. They found what was wrong, got the part, and replaced it free of charge. They also lended me a VERY nice car to use while the repairs were being done. I was surprised there was no charge to the repair! Tom keep me well informed through the process. I was very happy with the whole experience! Everyone was very kind and made me feel welcome there. Thank you for making this experience so easy, pleasant, and memorable!
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