The people are friendly and the follow up is good....

The people are friendly and the follow up is good. But I took my car on for a recall on the airbag, then they want me to do over $4000 on other repairs. First they called back with an $800 item. The airbag recall will not actually pay for the airbag system to work. So I need this part. Then after they install that one, there is some other sensor I that doesn't work and it's another $1600+. Plus there's some other repairs that are another $1600. I called my regular mechanic. One of the maintenance items they wanted to do is not even in the owners manual. The other fix can be done for much less by them and may not be necessary either. So I don't really trust these guys and I ended up doing over $900 to fix my airbag for issues that are obviously manufacture defects, as was the other $1600 they wanted to fix it. And my airbag doesn't work. The one issue is a Lexus issue. The passenger side airbag in several modes across several years has known issues with the sensor components and wiring. I should not have to pay to fix this. That stuff should last 20 + years on a $65k luxury car. But the other issue of the way they do business is on the dealer. IMHO.