Thomas Schultz was my Service Advisor and effectiv...

Thomas Schultz was my Service Advisor and effectively helped address a concern I ve learned is a known issue with (minimally) 2006-2010 IS 250 engines and carbon build up.

By the way, Lexus (Corporate) has even acknowledged awareness of this issue by extending a Customer Support Program related to it in August 2012, but their established terms/cut off dates were rigid, unaccommodating, and didn t extend any support for my recommended repairs.

Since my cylinder misfires were just a one-time occurrence since owning the vehicle, Thomas recommended a top engine clean and the timely need to change the spark plugs; it seemed reasonable my vehicle shouldn t require more extensive maintenance now given the isolated occurrence.

Still, he and his Manager demonstrated genuine interest and were willing to work with me as they too understood the history of this issue impacting their customers vehicles. Thomas was knowledgeable, courteous and professional throughout the service process. I highly recommend him and the Lexus of Maplewood dealership.