I had a appointment on 9/17/2019 at 10:15 for my ...

I had a appointment on 9/17/2019 at 10:15 for my 40,000 mi service. I got a rental so I could do a little shopping while my car was being serviced. I asked when I made the appointment and when I dropped the car off how long will it take? I was told 2 hour and they will text me when it is done. Well after 3 hours and not hearing from the service department I called. I was told that they just assumed that I would not pick up the car till the end of the day and they didn t put it in yet. Well even though I was told 2 hour, my 2 hours turned into 41/2 hours. My car was soaking wet and not vacuumed at all. I did not receive I service slip. I was told that they would send it to me.