I live cars, and have a high tolerance for car dea...

I live cars, and have a high tolerance for car dealers. This team is not a good one, and they engage in bait-and-switch tactics with a glibness that suggests the direction comes from then top. I have owned two Lexus vehicles, one an RX350 and the other an RX450h. I have had all maintenance done at IRA Lexus. In 2015, after my husband had a collision on 128, the vehicle was on their lot for a month, owing to parts delays. I did not blame them or complain, but I went to pick up the vehicle it's "check engine" light, among others, were on. It turns out they had a mouse problem in the deep snow, and all of my wiring had to be replaced. They were difficult to deal with at every step, and it was not until their legal team got involved that they took on the repairs, noting that it had happened to others that tough winter. A month ago, I took the same car in for an oil change. They returned it to me with the same "check engine" light, among others, on and then same "all writing must be replaced" song. My insurer declined to pay them, instead totaling the vehicle. During their work, I had a loaner. They asked me to come in and "update my form," which I did. Without disclosure, they converted the loaner -- while they had my vehicle -- to a $75/day rental. I would not not ever buy a vehicle from them or plan to rely on them for service. There can be no good outcome.