Lexus Of Concord Reviews

BEWARE OF THIS PLACE. It is exactly the stereotypical care salesman scam. I made an appt on a Sunday to look at some vehicles. When I arrived I was passed to someone who test drove two vehicles. When we got back I was passed to the Internet Service manager, Rob. When I told them the vehicle I was interested in, I asked them for different breakdowns depending on miles and length of lease. As soon as I mentioned I need to sell my car, that's when the slimy sales manager came out. Ray the sales manager comes out and tells me how he likes my car and he will buy it right now. I told him what is left on the loan and that I am better off selling it by owner. I gave him the number and he said he will buy it for that price. I told him right off the bat, I do not want the difference rolled into the lease. He said he wouldn't do that. He says we have ways of selling high end German cars and not to worry. I was stretched on time and told him let's do the bottom line math and send me the number on Monday. He said it will be about in the $500s a month. Great - Send me the numbers and I will be here Saturday before then end of the month to sign the deal and wrap it up. After texting and calling I finally received the numbers $699 a month. When I replayed the convo back he said sorry that's the best we can do. Beware of these guys and dealership. I was giving them a shot based on my location, but Pleasanton and Steven's creek may be worth looking at. Stay Away!

Always friendly and willing to go that extra mile to assist you.

Shane is the man. I dont like working with anyone else. If he is off work, I wait for him to come back!

We bought cars from here and the whole team is great sales,finance,managment! Would recommend my friends and family.

Great service but wait was longer then expected for a oil change which I had an appointment for. Took over 3 hours

Great service!Got a good deal.they are observing infection control measures as well.keep up the good work!

Jessica Roble was very helpful. She was very prompt to my requests and took good care of us in Lexus of Concord. She called me immediately when the price of the car I looked for dropped. The experience with Jessica was great and painless.

Randi and Basir are awesome!!! This was the best car buying experience I ve ever had. It was smooth, easy, and hassle free. The service I received is well above a five star rating!!!! The great service experience Was from beginning to end and even extended to the lovely young lady who went over the safety options for my vehicle. It truly made my day and you have a customer for life.

Excellent. What s not to love? Fast, cheery welcome, washed car returned to me 6 minutes ahead of when promised. Didn t hurt that my cars report card was straight As so just a check up and oil change. This is why I switched from BMW to Lexus.

I took my '99 RX300 with 215,000 miles to their service department because it had a serious oil leak that I couldn't fix myself, and it was WAY overdue for a timing belt. Nathan and Emily were EXTREMELY helpful and took the time to work with me to get the critically needed repairs done while deferring some minor issues that I could pass on. In the end, the job was done right, and they even gave me two discounts to help with my "sticker shock!" Bottom line: My own personal experience with Lexus of Concord tells me that they have courteous sales people that care, and service technicians who know what they are doing and take pride in their work! If you love your old Lexus like me, don't trust it in the hands of some "fly-by-night" garage "mechanic!" Go with the pros @ Lexus of Concord! I hope to be back when they offer a plug-in electric.

The service is thoughtful and the staff is responsible.

Nick, Bill, and the rest of the staff was Great
Thanks

This review is for Wesley and Ali only. Wesley was an excellent salesman - he was honest, professional, and personable. Ali taught me how to use the car features, and was very nice. I love my new car! I came into Lexus of Concord on a different day, and I did not have a good experience with the floor salesmen.

On 02/21/2015, I bought a used ES 350. Our sales person Matt Zazay was very helpful. He had good knowledge of options available in different cars in inventory.Even after we bought the car he took the time to go thru showing how to function different options. You Rock Matt.

Initially, Mark Nguyen, my sales representative remarkably put together my trade in for a vehicle I fell in love with. IS300. However, upon signing, the finance person Basir (knew I love IS350 cuz I use to own one) convinced me to lease but I felt uncomfortable and he added in what he said he d throw in . After all that was said and done I was unhappy but Efrain and Mark went out of their way to make it right. I must say the actions of Efrain and Mark really proves the high integrity of this dealership and ensuring their customers are satisfied and happy. I changed my 3 stars to 5 because I am impressed with Mark s honesty and Efrain s generosity to do what was needed to make me feel like a happy customer. Thank you Lexus of Concord.

I've serviced my 2005 Lexus ES330 here since the start and have always had great success with the vehicle. The service and amenities are excellence. You can be sure that your service will be perfect.

Randi and Kenny gave me the best car buying experience I have ever received. I drove 4 hours to pick up a used 4Runner. Randi made sure to have all of my paperwork in order, so when I arrived I was able to get in and out within a reasonable amount of time. I met Kenny to pick up the car and he was extremely friendly and helpful. I highly recommend Lexus of Concord for your next car buying experience!

Mark is the go to service manager. I like his customer service and his common sense. I bought my Lexus certified pre-owned and with that warranty I am guaranteed a fair deal when Mark gets involved. Thanks Mark

I have purchased a used Lexus from Lexus of concord and before I finance I found some paint scratch and the cap holder was broken I talked to the sale man Jorge Delgado he told me he will fix it and after finance process done, he gave me work order and he told me that they will make an appointment for the work but it is over 3 months they never called me or when I call them they do not accept their own work order. so it looks like I have to fix it by my own and sue them in small claim court to pay me back.

We worked with Farid as a sales person. he took great care of us. All the staff are very nice. All around, it was a great experience there.

I had a recall for my airbags and called to schedule an appointment to have the recall done. They contacted me as soon as the parts was available and scheduled service the same week.
When I dropped off the vehicle at Concord Lexus they had a loaner car ready. I received a call later that afternoon to let me know my car was ready and also emailed me of the findings of the service inspection.
The next day I returned the loaner and pick up my vehicle, unfortunately while driving home I noticed the radio and GPS navigation system didn t work.
I called back the Lexus rep to schedule another appointment to have them look over the workmanship. Scheduled for next week...

Good service, good customer service. High prices, though. Quite expensive for basic maintenance such as tire rotations, oil changes, and filter and fluid replacements.

Easy buying process and Robert was easy to work a deal on a Lexus 450hl.

Wes, the sales consultant was very helpful and accommodated all my requests. He even had the car delivered to my house. I was very satisfied with my experience except when it came to the finance department. I think they need more finance officers as I have to wait for more than 2 hours for the paperworks to be completed.

Jessica Roble is the best in my opinion, I am a single mother of three, two disabled, also with not very appealing credit history. I went into Lexusofconcord with little down and a lot of apprehension, Jessica put me at ease, and I later walked off the lot, with a really cool car.
Thanks Jessica!

My daughter s car had a weird battery light that came on and was coming up on its 40k service. Bill Hammond assisted me with a loaner vehicle and got all the work and battery issue addressed. We are one very satisfied customer. Thank you Lexus of Concord and thank you Bill!

Absolutely friendly and transparent sales personelle

I had a pleasant experience getting my new car at Lexus of Concord. Everyone is very knowledgeable and experienced. Moe was very helpful in choosing the right car for my needs, and my budget.

I was told my car would be done in a couple of hours when I left it at 7:10 AM. However, I never received a call and so I called at 1:00 PM to check its status, left a message, and only received a call back at 1:43 saying the car was ready. The car did look great as the exterior had been washed and all was well.

Went in for standard maintenance service and realized afterwards they charge substantially more than other nearby Lexus dealerships. Being new to California, I had no idea prices can vary so much. Shop around, I find Pleasanton more reasonable with solid service capability.

Andy was great. Got us the car we were looking for and made the process very easy!
Thank you.

I have been a customer with Lexus of Concord for my last 2 vehicle purchases and plan to be with them for awhile. I always feel that I and my vehicle are getting quality care every time I come in for scheduled maintenance. They are quick, efficient, and communicate everything to you so you know exactly what you're getting and what you're paying for. The staff is courteous, the facility is clean and with amenities like coffee and WiFi should you want to wait for your vehicle. Highly recommend!

We had been looking online at different car options for some time. We stopped by Lexus of Concord to look at certified pre owned vehicles, and were greeted by Nadir Jirmanos. If you are looking for a vehicle in the Concord area, I highly recommend. He was extremely nice and guided us through the different options available. We took a few days to think about it, and when we returned Nadir helped us through the entire buying process getting us the best deal and monthly payment that worked for our family. I highly recommend him, this was the easiest car buying experience I ve had and we love our new IS 300!

I went here at Lexus Concord for my first maintenance after 5k. It went well..I got my car back an hour before what the guy told me it would be finished.

Wish there were six stars to award. This was a "six star experience".
I have purchased Lexus vehicles from Lexus dealerships three times. I have never had a bad experience with any Lexus purchase. The customer service and courtesy is so good in dealing with Lexus--but this experience went beyond. it was superior in every way!

I worked with Sales Consultant, Hany Yosri. It is worth asking for Hany, whom I would recommend wholeheartedly to anyone wanting the ultimate in considerate customer service from a knowledgeable sales person who doesn't overwhelm you with manipulative flowery talk. He focused on what I needed to ask and where my interests were. In each of the many "human" details that go with a person buying a new Lexus vehicle, Hany provided a superior level of customer care, together with a deep understanding of the vehicles he is representing. He is wonderful to work with. Highly recommended.

Ray Tomeh is sales manager and interefaces with special requests and issues for each customer. He is very courteous, knowledgeable. Very customer oriented.

If you are fortunate enough to be assigned to Joe Haddad for the considerable IT explanations on your new vehicle, you are in for a a great experience with someone who is both very knowledgeable and who shows a good deal of care in your "getting" the tech side of your new vehicle. He provides high levels both in terms of using language that you can understand when explaining all the new tech side, but also in terms of showing great underlying care for the customer.

The Finance Manager, Ali Heydari, is part of the superior customer service team, who goes the extra mile to make all aspects of the deal work smoothly for you.

I can't express enough praise for the superior experience I had at Lexus of Concord. It went beyond just pleasant and successful--it was the ultimate in caring customer service. I am a very satisfied customer.

Service is efficient and fair. Nice place to relax while you wait. Advisor Phil was easy to talk to and explained everything so I could understand.

Major improvements in customer service from years ago. Give them another try if you've stopped going.

Nathan was down to earth, kind and professional. He explained and answered all my questions.

I had a great experience at Lexus of Concord today. Nathan, my Service Advisor was personable, professional, knowledgeable and had a great sense of humor from the first phone call to beginning and end of my service. My appointment was completed before the estimated time and everyone was polite and courteous. I was really impressed with the special details put in place to adhere to the COVID19 Social Distancing guidelines. I will be sharing my experience with my friends and on Social Media. I look forward to returning for my next scheduled service.

Car wouldn't start. They diagnosed the problem right away and had me up and running in no time. Excellent service. Kept me informed every step if the way. Also made note of things that needed to be repaired sooner than later and also things that were not emergency. Thanks Jeff!

Oh my goodness, what a difference in customer service! My last experience with a different Lexus dealer turned me totally off from ever going to another Lexus for service. However, from the very first call to them for service to the very last call for pickup, Concord Lexus was on it. Bill worked with me from day one assuring me of quality service and produced exactly that. The day my car was ready, he was off and there was no snafu because he had his coworker Greg ready to pick up the ball and keep it rolling smoothly for all concerned. Even the receptionists were pleasant and professional. Their customer service makes me want to go back and pay the extra dollars I would save going to an auto shop for minor things. Thank you Concord Lexus for restoring my faith in Lexus service department.

Excellent service. Due to an accident on 680 I was an hour late and they were still able to complete the service needed. Nick is professional and personable. I was able to be dropped off at the shopping center and was picked up once the service was complete. The driver was friendly and courteous. Also, they washed my truck for me.

This is my 3rd purchase with Lexus...the last two have been hybrids and I love them. Quiet, efficient, reliable and luxury. I have considered Mecedez, BMW and Porsche and always come back to Lexus. Moe at Concord Lexus is very knowledgeable and patient...no pressure. I'm now driving the UX and it is fantastic.

Bill is efficient and helpful.
Walter was a courteous and safe driver.
Thank you!

My service writer was friendly, knowledgeable, prompt, and very helpful.

Wow the service was great.

I was greeted promptly and treated like I was at the Ritz.
I asked for the Manager so I could compliment his staff and I spoke to Michael Pedro.
He was very knowledge and actually took care of all my issues personally working directly with my service consultant to ensure my satisfaction.

I highly recommend this dealer. The part I liked the best is that Mr Pedro was very honest and I felt very comfortable with the transaction. I compared pricing vs another location and they were very close in price not to mention the loaner car and wash.

Also, please thank the tech...he did a great job

Nice place, nice people great service

Effortless transaction. Brought car to me for test drive and delivered it to my home upon purchase.

Great Experience!! The car was priced in a reasonable range. They were not giving it away or ripping anyone off. We went in test drove it and sat down to get a OTD price. The price was not overly inflated. I offered a grand under that as I thought it was still fair. We agreed and made the deal. I paid 900 over Blue Book after tax and registration. Keep in mind blue book does not consider these things. The rest of the deal went just as smooth and transparent. The car is certified and in great condition. I would definitely recommend Concord Lexus for new or used cars.

Excellent service, unbeatable price, royalty treatment, special thanks to Mr. Nadir Jermanos and the rest of the team for a wonderful deal.
Good job guys
Safa naman

I worked with Mike Rezvan and I must say he is honestly the best salesman I have ever worked with! Attentive, Reasonable, & honest are the best words to describe him. He listened & took everything i wanted into consideration when presenting me options to buy. If you are looking for a car he is your guy! - Kaila Walker

Mr. Sam Assad the salesperson was very kind, friendly, honest ,understanding and have emphatiy for customers like me. He did an excellent job and got the car I wanted. Thank you Mr. Assad.

Great service. Great attention to detail. Professional staff.

I am very happy with the overall service, but I was told I was going to get a complimentary car wash and I did not, hence the 4 star rating and not 5 star.

My 2020 UX hybrid car purchase with Eric DaSilva at Lexus of Concord was top notch! If I could give 10 stars I would! Eric has been my go to person for my last 4 Lexus leases/purchases. He knows exactly what I like and he does not stop until he finds the exact car in the price range I am looking for. Eric makes the car shopping & purchase a fun, efficient and easy experience. I would highly recommend him to friends & family. He is the BEST!

My wife and I went down to Concord Lexus and Bryan was very helpful and patience with my wife choosing the car she wanted. The financial guy gave us the best deal he could offer. He was also very patience with helping my wife and I understand the different warranty options to choose from. We bought a Lexus 2017 ES 350 with very low mileage and I'm confident that my wife will enjoy this for many years. Thanks.

Great experience. Pretty big place, friendly and patient staff. Didn t hesitate too much before buying the car.

Buying process was fast, fun and easy. I would recommend Courtney and Efrain to my friends and family.

(+ plus they put a big red bow on my car!)

Went in for scheduled car maintenance . Concord Lexus is the best!

Terrible customer service.. warranty plan purchased and never honored... unable to get a call back after several call and emails

Was interested in having my IS250 FSport serviced and could not get a hold of anyone for two days. When I finally got a live person was told I had to leave a message to get my questions answered regarding service. Even went on their website and did a chat and could not get a price listing for services. Will take my car to Lexus of Marin.

Came in for minor service and they got me out in 2 hours,as promised. Found an issue but had to order the part, so I will be back

The Service Department is TERRIBLE!

They had my car for SIXTEEN DAYS to resolve problems They Created and lied about resolving the One Factory Problem still not remedied!

The Service Manager won t even respond now, as I called the mechanics morons! Anyone insisting an issue is resolved, when not can t be anything other than a moron!

UNBELIEVABLE!!!

It s was a very efficient and great experience. All the staff was pleasant and the service consultant Jeff amazing. I was able to drop my car and make it back to work on time and the loaner was extremely helpful. The communication was great and the check out process was fast easy. I would definitely recommend Lexus of Concord and will be returning.

Jessica Roble was awesome! She put me at ease with my Lexus purchase! Every question I had was answered and very detailed. I highly recommend her when you plan on purchasing a Lexus from Lexus of Concord!

I've been a customer since 2006, and went in for service appt today. I left today feeling disrespected and conned.

Norma, during service intake with me, used a fear tactic as she immediately attempted to upsell me some $1200+ additional (new tire sensors all around) when i asked for a quote on the right front sensor which is out.

I have been aware for several years, that 1 tire sensor had faulted and told her that. She quoted me some $300 to replace it. Then she added that given that 1 sensor was out, that the other 3 could go out too. I pointed out that if she would review my record, the implied urgency of her cautionary statement was not born out, since the sensor has been out for years.

Using her reasoning style, for example, if one seat belt malfunctions, the other 4 could also, and i should replace them all?

I quickly lost any trust i might have developed with her, left and canceled my appointment.

I discussed my reason for my offense with both her and another man. No apology or acknowledgment (he just walked off) and she continued to repeat her self about how all the tire sensors can go out. It feels like she is on commission or bonus for her sales volume.

UPdate Jan 27. I did leave a voice mail for the service manager, Scott, and have not heard back.

Service done in a timely manner. Was due for tire rotation. Tire rotation was not done due to right rear tire tread being at 3/32 . I would think that the cost would be lowered due to this labor not taking place, but it was not. This was not explained to me before I departed. I realized this by viewing the invoice after departure.

Marc was fantastic! Made everything work smoothly. Will definitely return to Lexus and work with Mark again!

Dishonest. Stay away, folks! In September of last year (2018), I had a coupon from another dealer for an oil and filter change for $69.95. Lexus of Concord told me on the phone that they would match it, so I took my car in. When I got there, the service adviser said the coupon was not really a good deal; it was only good for 5 quarts of oil (true) and, he claimed, my car needs more than 5 quarts (false), so I would actually end up paying a lot more. I wasn't saving any money, he claimed. He claimed the other dealers make these "misleading" offers "all the time," and rip you off in the end. He claimed Lexus of Concord charges less than the other Lexus dealers in the area for the same work. Since I was in the shop already, and he quoted me $100 to do it, I said go ahead, trusting the guy. Today, I went to Lexus of Pleasanton for my next oil and filter change (with a coupon for the same deal). Good people at the Pleasanton dealership BTW...They did all the work for their quoted price ($69.95 and for synthetic oil!) I discovered for the first time that my car actually needs only 4.6 quarts, not more than 5 quarts (contrary to what Lexus of Concord had said, last time, in order for me to stay and have them do the work.) Needless to say, I am never going to Lexus of Concord to do any work on my car again. They are dishonest and a rip off!

Bill, my service advisor is great. I always get terrific service at Lexus of Concord. My wife and I have leased our last four vehicles there and plan to continue buying cars from Lexus if Concord.

Very prompt service and was kept in touch all along by advisor
Good shuttle service

Jessica always makes me feel like family and never fails to provide above and beyond service. Makes things quick and easy for me every time I come in. If you are in need of a new car make sure to ask for Jessica.

I bought a car from them about 15 years or more ago, and I had a very bad experience. Basically, they cheated me out of over $2,000. But, I think the ownership may have changed since then, so my review is better than it would have been. Overall they seemed okay on my last visit but not overly helpful.

I bought a 2017 Lexus IS 200T and the experience was quick and pleasant. Devin Bratset was the person I bought the car through. He was great and arranged the appointment and was able to answer all of my questions and more. Efrain, one of the managers, arranged to have my car detailed at my convenience, which was very kind of them. Tim handled my financing and was extremely professional when helping me come to my lease terms, and didn t force any optional packages. I came home with the car the same day I went in with a great APR that I will be refinancing with my bank.

Please don t go to this place! Worst experience ever buying a preowned certified car. Me and my wife got to experience that even though we got sold to a bunch of extended warranties... now that we need them, they are not in our records. How is that? Even though we have our own contract it doesn t appear on their records. We tried to reach out to management and until this day we have no answer. Their excuse is that Sayed Massaud doesn t work with their anymore and they are not responsible for anything...

Moe Bayat was polite and patient as I bombarded him with questions during the buying process, not to mention that he gave us free cappuccinos. We bought a great car at a fair price. I recommend both Moe and the other fine people who work at this dealership.

I want to thank bill,he is always so helpful,and knows his job,and always has the answers to all my questions,thank you to the lexus team of concord

Had an incredible experience.. Wesley Harris help me and answered all my questions from day 1 which resulted in a smooth buying experience ... Ben Gullo helped make sure we had everything we needed to make our buying experience perfect .. Thank You Lexus of Concord for making buying my first Lexus incredible...