Oh my goodness, what a difference in customer serv...

Oh my goodness, what a difference in customer service! My last experience with a different Lexus dealer turned me totally off from ever going to another Lexus for service. However, from the very first call to them for service to the very last call for pickup, Concord Lexus was on it. Bill worked with me from day one assuring me of quality service and produced exactly that. The day my car was ready, he was off and there was no snafu because he had his coworker Greg ready to pick up the ball and keep it rolling smoothly for all concerned. Even the receptionists were pleasant and professional. Their customer service makes me want to go back and pay the extra dollars I would save going to an auto shop for minor things. Thank you Concord Lexus for restoring my faith in Lexus service department.