I've been a customer since 2006, and went in for s...

I've been a customer since 2006, and went in for service appt today. I left today feeling disrespected and conned.

Norma, during service intake with me, used a fear tactic as she immediately attempted to upsell me some $1200+ additional (new tire sensors all around) when i asked for a quote on the right front sensor which is out.

I have been aware for several years, that 1 tire sensor had faulted and told her that. She quoted me some $300 to replace it. Then she added that given that 1 sensor was out, that the other 3 could go out too. I pointed out that if she would review my record, the implied urgency of her cautionary statement was not born out, since the sensor has been out for years.

Using her reasoning style, for example, if one seat belt malfunctions, the other 4 could also, and i should replace them all?

I quickly lost any trust i might have developed with her, left and canceled my appointment.

I discussed my reason for my offense with both her and another man. No apology or acknowledgment (he just walked off) and she continued to repeat her self about how all the tire sensors can go out. It feels like she is on commission or bonus for her sales volume.

UPdate Jan 27. I did leave a voice mail for the service manager, Scott, and have not heard back.