Leisure Pro Reviews

I have now made multiple purchases from them and they are awesome! They have frequently discounted the price for me and on one occasion when some booties didn t fit they accepted my return with no questions asked. They were friendly and provided great customer service.

this is a top notch outfit for all of your aquatic needs, they always have what i need af an affordable price

Ordered scuba fins, got wrong size. Customer service has not been answering for days now. Says its due to a holiday, for 3 days? It was Columbus Day on Monday and it is now Wednesday. I have emailed them and still no response.

Update: a couple weeks now. They were closed for 2 weeks for a Jewish holiday. They sent me a refund for part of the penalty fee I had to pay to my scuba shop for being unable to go on my dives. Because of all the trouble I had to go through, this is why I am updating my 1 star to a 2 star.

Best customer service ever. They carry anything you will ever need as a rec diver.

Had a nice experience dealing with Aaronn. Went in to find a comfortable mask for snorkeling that I could get corrective optical lenses for. Prices were reasonable and Aaronn had the lenses installed within a days notice for me to pick up. I'm excited to actually SEE the SEA :) Thank you!

Great service! I ordered a wetsuit that was discontinued and they upgraded me to the current model and honored the sale price!!! So far they have been great to work with!

Terrible customer service. Extremely rude staff who act as if they re doing you a favor. They have very little on display and make a big fuss out of getting the inventory from the stockroom. Most of the stuff does not reflect prices and they seem to do a lot of bait and switch. You ask for one thing, they tell you they have it, and then they bring you a more expensive item. I would definitely not recommend.

We came here for snorkels and masks in advance of a vacation on which we're going snorkeling. Great experience! Mario walked us through the basics, helped us choose the right equipment. He was knowledgeable, and welcoming to beginners. The masks we chose, were not in stock at the store, but they shipped (free shipping) to our home in 2 days. Good atmosphere in the shop, it's up on the 3rd floor so you don't have random people coming in off the street, only people who need snorkel/scuba equipment. Thank you! Highly recommend!

Didnt have the things i ordered subbed them out for more stuff they didnt have ordered my stuff a month before my trip and still wont get it i wouldnt suggest thist company at all

Can't beat the prices or selection. Do your research before you shop, the sales people are not always fully informed.

Awful customer service. Won't stand by their products. Won't take any responsibility. Move the goal posts. Can't keep notes on the account. Getting a refund is like getting blood from a stone. Full story: I purchased an SUP pump for $99. It worked 3 times then stopped working. I called LP for a refund and they said it's not their problem and to contact the manufacturer. I contacted the manufacturer who was pissed since LP have a 'return allowance' which is included in their deal so they're not out of pocket for warranty returns. Regardless the manufacturer said they would send a replacement. I said I wanted a refund as I had lost faith in the product but they asked me to try one more time. Replacement pump arrived and didn't even work once. It made all the right noise but couldn't pump the board past 1 psi. I called LP again to return the second pump. They said they wouldn't return it as I was one day past the cutoff and anyway I had used it now so it didn't qualify. I phoned the manufacturer back for a refund and they said they would call LP to authorize the return. LP told the manufacturer they would return my money as manufacturer had guaranteed they wouldn't be out of pocket. 3 days later still no return. It took me another 35 minutes on the phone with LP to get them to agree to give me my money back including having to send them another photo of the pump with the cord cut. The even more stupid thing about requiring me to send the photo of the pump with the cord cut is that I have two pumps so they don't know which pump the photo is of. Point being they made me jump through another hoop which didn't achieve anything.

Order was not shipped out for ten days, they said they were closed for a religious holiday(for 10 days) no notifications - emails or any other communications to let me know this was happening, customer service was terrible and unhelpful in finding a solution. Even though I order 2 weeks before my trip it won't show before I leave.

They price match whatever benefits them.... despite their website offering a price match guarantee. Money going elsewhere.

Very, very positive experience. Great staff, selection, and prices. John was knowledgeable and honest and very helpful. Perfect customer service. Good to see some real New Yorkers sticking around in business in the city. Leisure Pro will be my go-to dive shop from now on and I will recommend to everyone. Thanks again!

Only 1 person to attend. Not much variety in sight. He is not interested in tourists. I asked him for a mask I
I answer that I choose from the exposed ones. And he went behind the premises.

Shopping at Leisure Pro was spectacular! I was referred to this site by my dad, who's been a diver for 40+ years. Leisure Pro has a huge selection for all your scuba and snorkeling needs at very competitive prices. Not only that, but in the off chance that someone else has an item for a lower price, their price match guarantee plus their extra 5% off will surely beat the competitors out of the water! They have a great customer service base that is willing to help you via phone or chat to answer all your questions prior and after purchase. My favorite thing about them is their return policy that is second to none. Purchasing items online is tough when you can't try them on prior to purchase. The fact that you can exchange items that don't fit right is amazing. Not only that, but they understand that the only way yo truly try something is to dive right in! That's why they are willing to accept return and exchanges even after you have used them in the water. Great stuff! My wife and I's first purchase and many more to come, that's for sure.

I recently ordered a spear gun from leisure pro. Was extremely excited to receive the item and when it finally arrived it s scuffed up like it s been dropped multiple times, the handle that is white is dirty. And the best part, the spear gun came without a trigger mechanism. I don t know what kind of shady business this is but I will certainly never order from them again. And also do not recommend anyone else ordering either.

I have been a costumer for several years. Both on line and at their NYC locations. Over all I have been satisfied with the products I have received. The exception to this was with several recent purchases. The sale personal were not divers and could not relate accurately to the equipment I was purchasing. The Sten Mini Spear gun comes with a plastic line that is not intended for use. There is a cord that comes with the spear gun that you are suppose to attach. The sales person was unaware of this and the first time I used the spear gun I loss the bolt when the plastic broke. (I though it was plastic covered wire).
The next purchase was an 80cft tank. The tank was over a year old and was missing a washer with the screw in plug. The results were rust in the threads.
The staff on hand for the most part are not divers but simply sales personnel and you are on your own to insure your own safety with your purchases.

Very professional. Also very knowledgeable and helpful .
Good prices have everything I need to go on a dive except for a tank of air that I will rent when I go to dive or use from whatever resort I'm at .

incredible costumer service. they talked me down from a higher priced item into one more appropriate for me

This company is horrible. I ordered speakers from them and they didn't last a day. They refused to send replacements and their return policy says everything must be in new condition and included in original package. Yeah that can happen, let me rip out the wires and solder them together. Who keeps all original packaging. Lost $400 to these scam artist. Read the other post and stay clear of this business.

Helpful without being pushy. Amazing range of products. Picked up a nice mask!

Physical store has a small sample of what's available online and you have to call to check what's in stock (it's not marked on their website, like Walmart does for example). On the positive side, prices are the same as online and occasionally even lower. Their online prices are as competitive as anywhere else, so a couple of times I bought from physical store at nationwide best price. Generous 60-day return policy.

I had a horrible experience with this company. Horrible customer service and they made a mistake on my order and wouldn't fix it. Very unprofessional

Horrible experience this company is a sham and very poor customer service. Order a product and it never shipped their customer service is awful. Buy somewhere else.

Took seven days to send a $200 email gift card, really? Birthday was days ago, this is why I should of and usually go to Amazon.

Great selection, great prices, amazingly fast shipping. They are my favorite stop for my scuba gear. I have only positive things to say.

Called this company to place an order because I wanted to use my FedEx account for shipping. Was told that it was possible. Agent John Gunderson took my order and information, then flailed around trying to get the account to work, after some time on the phone it became clear that they could take UPS accounts only. I was able to locate my UPS account and provided it to the agent. At this point, the agent attempted to charge me an unexplainable $10 shipping fee. I requested to speak to a manager about this and was told that this was their "final decision." Unethical company with clueless employees, tread at your own risk.

If your scuba equipment where as reliable as LeisurePro we d all be dead! They sent the tank I ordered with a yoke only k-valve when I only dive din. Have an ice dive coming up and have to buy a new valve locally defeating all purpose to buy online. Time in time out LeisurePro will let you down when you need them most and will apologize with a sorry it happens. NOT OKAY IN THE DIVE COMMUNITY. Spent so much money with them in the past while they have only managed to get one full order correct. Please stay far away from this place! The little money you ll save with them does not calculate the hours you will have to spend with their terrible customer service.

Looking forward to my new bag! Great to work with over the phone. Mario Coelho was professional and efficient. Pleasure to work with them.

I spent an hour placing my order with JG, spending over $3,000 on dive equipment. I needed the items overnight. I understand my order was last minute but I asked repeatedly if there would be an issue with the item shipping over night, I had other options. I was informed all items were in stock and there would be no issue as they pride themselves on such orders. JG said he would personally keep and eye on this order and let me know if any issues arouse but he was confident all would be well. I then noticed on the order confirmation that is had ship ground, I had paid for over night.. I called JG and he informed me he had seen that but had checked and this only referred to the local location. I asked if he was sure about this as I had never heard this before and we ship and receive 100's of items a day from our business. he told me as it was overnight a contracted company would make the local delivery and this is what was meant, he again reassured me the shipment would leave and he would call me before he finished work. Of course the deadline approached, no call, no email to confirm shipment. I called this morning and spoke to EN (who was helpful in the sense he canceled the order and apologized) he advised me the items had NOT shipped. I should have taken more notice of the reviews only a 3.6 rating on Yelp and others. My only conclusion is they took the order no matter what and hoped I did not need the items over night, I just don't understand why. I could have traveled a few hundred miles and bought the items I needed yesterday but was assured that Leisure Pro could fulfill the order. Don't trust what they say.
At the very least I would have expected a call from them last night to say the order would not ship but nothing....unbelievable.

Extreme disappointment! I was suppose to receive my watch on 12/8 as I ordered it on 11/25. It was to be a Christmas gift. On 12/14/16 I called Amazon to determine the location of my package. They wrote to LeisurePro and they responded the next day with an email. It said wait a couple of days. Called Friday and talked to Joanna. Said wait to Monday. if not receive then they will send new one 3 day mail. I checked their website and they had the watch in stock. Checked Sunday, no watch in stock. Called Sunday and they said the only thing they could do is give refund or wait until after Christmas. If they would have sent me a new watch that Friday, my son would have his gift. They had an opportunity to make it right and they chose not to do so.

While everyone I dealt with at Leisure Pro was absolutely a seasoned polite professional, the one that truly sticks out in my mind that went above and beyond to exceed my expectation was Mario the sales manager. I've spend hours with him over the past month or so and he has been patient, informative and truly has pride and ownership in what he does as the sales manager of LP. He was personable, patient and really went the extra mile to see if we could do a little business. All the great people at Leisure Pro are awesome and make sure that your purchase will make you happy, what you need and what will keep you safe. They are not just out to sell you "whats in stock", but what you need and they provide their honest and open feedback on items they sell or deal with. This is my LDS. You will not be disappointed! Thank you Mario and your great sales team.

Big Bait and Switch shop. Let me order a set of Fins that although said discontinued in the title (all the sizes do), showed in stock and ready to ship. They hit my card immediately with a charge, removed the size I ordered from the website (other sizes still show available) and then wanted me to buy a $35 more expensive set of fins. If you are going to take a risk with these people, call your order in and make sure they have it in stock and the price advertised.

You have to take the elevator to the 3rd floor by Adorama to get to this little dive shop. Most of the inventory is not on display so you have to work with a salesperson for things like sizes. Nothing has prices but they have scanners throughout so you can check. Prices were fair though and they have everything you need.

When I spend my hard earned money I do my homework and check multiple sites and shops for the equipment I want to buy.
The guys at Leisure Pro are top notch.
Aaronn in particularly is excellent, not only giving me the best price, but is very knowledgeable with the gear they sell.
I will recommend to everyone, in fact, I already have, and I will be shopping here from now on. An excellent job and a customer for life.

Very bad service and lack knowledge of the most basics. Buy somewhere else.

Easily in and out, got chat help on the website and great service in store to follow up. Knowledgeable and ready to help. Thanks!

I went there yesterday looking for a wet suit. Amanda was very helpful and after trying on quite a few suits I finally ended up with one. I looked up the price online for the same suit and it averaged around $400. I bought mine for $290. Super comfortable suit. Will definitely be coming back here for their great prices, good selection and helpful staff. Also loved the fact that they are opened late. Thank you!!

My wife and I had a good experience at the Leisure Pro store in NYC. We dealt with Charlie who was very patient, helped us find the wetsuits, masks, fins, and boots we were looking for and had some good insight between different products. Also, they have very good prices compared to what you see online.

We'll be back next time we need something.

You'll get the best prices by making a visit.

Great products with great customer service and pricing

This company does not believe in "the customer is always right." I was extremely disappointed when I called to tell them that I had received the wrong size in my online order and the customer service representative responded by telling me I was wrong. I am certain of the size I ordered (they might want to indicate size on their invoices). I am able to return the product but they will not be covering the cost in shipping to or from me. This is an unacceptable customer service practice.

I've never shopped here but my debit card was charged overdrawn my account, whoever purchased from here on 8/14/2020 I pray you use it in good health,
I have to revise this due to the swift response I received from the owner and my issue was resolved and I will keep them in mind if I ever require aquatic items, etc

This is a great place to buy diving gear. They go out of their way to satisfy the customer. I bought a demo dive computer online, and after I placed my order they ran out of the item instead of canceling the sale. They sent me the new version in like new condition. The same thing happened with my BCD. I love this place and will be a loyal customer forever.

Dive shop customer service representatives have no clue what they're even selling. They think a BCD is the same thing as a first stage/second stage regulator.
I got the incorrect item and they just keep insisting that they're correct even though it clearly describes what each item is supposed to be on their website.

Yeah this is a great place they always have the scuba gear that I need no games no drama they always have the equipment I want. Muzeltov

Placed my order online. Everything arrived in a timely manner. I misjudged the fin size needed for my son and needed to exchange what I ordered. I called customer service and the girl emailed a prepaid UPS shipping label to me. New item arrived a few days later and I received a credit to my CC shortly after that. Good service. I will definitely use them again.

1 stop shopping...you can find all of your snorkeling needs here...helpful staff & definitely knowledgeable.

I had the pleasure of working with John Gunderson on developing a dive package that was suited for me and my 11 year old son.

I was looking to stay within a price range that covered all of our dive equipment and all associated equipment. This was our first time buying our own equipment.

John introduced me to all the Pro's and Con's to the rigs that we had in mind to purchase.

The equipment that I purchased I feel is everything I had and mind that was well within our price range with all of the safety consideration in mind.

John had me and my family always at the forefront when it came to our purchas. Truly a professional in all aspects of his job and his skillset.

I will definitely be buying again from Leisure Pro.

*I will do a follow up once I get my equipment as well.

Sometimes its better to pay more money for what you are buying so you can get better service. Really bad business.

I have always been very happy with the items, shipping and service I received from Sunny sports and there sister sites Ieisure pro and Adorama.
I have ordered from each of them many times and have only had one issue and that was not entirely their fault, I ordered an item that was out of stock and it took longer for them to get it back in-stock and ship it than I expected, I asked them to redirect it after it was shipped to my next dive site, they where very nice and had it delivered to our next location.

one negative - I do hate their websites they are not shopper friendly, very hard to find what you're looking for.
I don't understand why they would have a plain and ugly home page that only has two items promoted, the weekly item and the monthly item both which are the smallest thing on the page, why would you wast the opportunity to promote more items on the first page and only page that everyone sees.

In their defense, I never got inside the place. I went at 7:30pm on a Thursday (listed closing time 7:45/8pm) and they were already closed. An employee came out at 7:40, and he didn't care in the slightest that he had closed early. More like Leisure Amateur.

Good prices but they need better organization and better stock.

Beware! !
They sold me a used dive computer as a new product! I could tell it was used, came with a dead battery, and had previous dives logged on it. They only would take off $20 dollars as a insensitive to keep product. That's just BAD business.

Great dive shop! They really made my long trip into the city worth it. A knowledgable staff, that's happy to help with whatever you want, and they never try to sell you anything you dont need. They even have a used gear section for those of us who know what we need but may not want to pay full price!

What happened to this company? It used to be my favorite go to for scuba gear. The customer service was horrible! The technicians were rude on the phone if they answered. As if they were too cool to waste their time with my BC related questions. Lame

Delivery from the States to Mexico in just 3 days !!! They worked just perfectly - clearly, efficiently, professionally. Now I will buy everything only here!
I was more than satisfied with the level of their service! Can highly recommend to everyone!

Amazing store to buy all your diving equipment, Special thank to mario who was super helpful and extremely friendly. He took all his time with me and made me feel as im home and not just a passing customer.

Great store for all your diving needs but very expressive

I loooove leisurepro online, I have bought a ton of gear from them. It's a great company, awesome service, best return policy. Can't say enough. When I was in NYC on my last visit I figured I'd go and see the shop. I was not that impressed, it's not massive, and they have limited things in the showroom versus online. I would give it 2 stars, but the online store is so good, they are the best.

Better online experience - I'll just leave it at that.

bought my new snorkeling gear here, they didn't negotiate (which was odd) but the equipment is good and haven't had any issues.

I had ordered the Guardian Stealth Full facemask from them. I was leaving for a trip in 2 days and needed the mask. A very last minute ordered. I called and was told they didnt have one in-stock, however they ended up having a truck come in and there was 1 on the truck. They rushed the ordered had it shipped and I had it the next day my 10 am, just in time for my trip. Excellent customer service in my personal experience. Have not had to deal with any returns or warranties, and do not suspect I will, as the Guardian Fullface masks are QUALITY products. Very happy with my purchase.

Nice small scuba shop on the top floor of the Adorama photo store and owned by the same owners. Leisure Pro is a spot on web shopping site with great knowledgeable reviews and articles on their site. As a brick and mortar it's hard to garner the items you are going to purchase as since the store is small you won't see everything out on display but would have to get help from the clerks. The service is great though and very knowledgeable. They do have a wide selection of a lot of products for within the city that is good and have great price points. Came here for a few items and they were all in stock and the service was very helpful. I'd give 4 stars if the items were out on display but it's understandable since it's a small storefront.

Never again. Ordered multiple items including a dive computer which never came even though they claim security cameras show item in box. Highly suspect will report to CC for dispute.

Wish I could leave 0 Stars! Company does not stand behind their pricing. Made a purchase and they cancelled my order saying the price was an error. Did not even try to work with me. Stay away from a company that doesn't even honor their pricing! Both my wife and I are new to diving and purchasing all kinds of new gear. Now I'm spending my $$ elsewhere. Believe the negative reviews!! They DO NOT CARE about customers only $$. I even got a e-mail from Phil Mendel the President, Leisure Pro thanking me for my purchase they cancelled!.. I responded but never got a reply to my concern. Not a surprise. There is no service here! You have been warned!

Friendly knowledgeable service and fast shipping. Excellent product selection.

The employees here are very helpful and super informative, I was pleasantly surprised! They were also super organized, I would buy from them again!

Do not do business with this company. Return policy is a joke. Merchandise I received leaked and shouldn'd even be sold as as a wetsuit

I was on my way to the airport and needed to stop and get some last minute scuba stuff for my trip. I was already pushing time and since this was one of the few options of being open I decided to go out the way a bit to stop here. I saw that some the reviews weren t great but I had a superb experience. They were very quick to help me with what I needed, especially being a beginning diver. They helped me get everything at a great cost and really rushed knowing I was on my way to catch a flight. I never do reviews but this one was worth it!

They do not serve the public very well, they are not characterized by being very nice.
It is preferable to buy online. They don't always have the best prices.

Avoid:Sent me the wrong item. Even though it was their mistake, customer service wanted me to pay for shipping and restocking fee. Eventually, their Management said they would get me full refund but it took them 3 attempts to get all my money back. Who has time to make at least 7 or 8 phone calls/emails to get all the money back from their mistake?

you could update ur google timings .not driving all thebway to find a holiday closed shop

Nice little diving shop. If they don't have it in the store they go out of there way to get it for you. Best service, their online shop has everything u need for diving

I had an awesome experience, found everything we needed with great service and good prices. Will be back!

I cannot say enough about this place. If you need outfitted with gear. Go in person they will take their time. Help you pick out the right gear and give you in store bundle pricing and ship it to you for free. I also have since bought numerous items online which is fast and efficient.

The prices are very good. The person who helped us in the store was very helpful and didn't pressure me to buy more than needed. The only reason I didn't give them 5 stars is that my regulator malfunctioned shortly after purchase and their customer service dept initially told me it would have to be sent back to the manufacturer for repair or replacement, even though it meant I would not be se to take it on the dive vacation for which I originally purchased it! I took it to the store and they repaired it on site without a delay, so overall it was a good experience.