Antony Aiello

Review of Leisure Pro

I spent an hour placing my order with JG, spending...

I spent an hour placing my order with JG, spending over $3,000 on dive equipment. I needed the items overnight. I understand my order was last minute but I asked repeatedly if there would be an issue with the item shipping over night, I had other options. I was informed all items were in stock and there would be no issue as they pride themselves on such orders. JG said he would personally keep and eye on this order and let me know if any issues arouse but he was confident all would be well. I then noticed on the order confirmation that is had ship ground, I had paid for over night.. I called JG and he informed me he had seen that but had checked and this only referred to the local location. I asked if he was sure about this as I had never heard this before and we ship and receive 100's of items a day from our business. he told me as it was overnight a contracted company would make the local delivery and this is what was meant, he again reassured me the shipment would leave and he would call me before he finished work. Of course the deadline approached, no call, no email to confirm shipment. I called this morning and spoke to EN (who was helpful in the sense he canceled the order and apologized) he advised me the items had NOT shipped. I should have taken more notice of the reviews only a 3.6 rating on Yelp and others. My only conclusion is they took the order no matter what and hoped I did not need the items over night, I just don't understand why. I could have traveled a few hundred miles and bought the items I needed yesterday but was assured that Leisure Pro could fulfill the order. Don't trust what they say.
At the very least I would have expected a call from them last night to say the order would not ship but nothing....unbelievable.