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Awful customer service. Won't stand by their produ...

Awful customer service. Won't stand by their products. Won't take any responsibility. Move the goal posts. Can't keep notes on the account. Getting a refund is like getting blood from a stone. Full story: I purchased an SUP pump for $99. It worked 3 times then stopped working. I called LP for a refund and they said it's not their problem and to contact the manufacturer. I contacted the manufacturer who was pissed since LP have a 'return allowance' which is included in their deal so they're not out of pocket for warranty returns. Regardless the manufacturer said they would send a replacement. I said I wanted a refund as I had lost faith in the product but they asked me to try one more time. Replacement pump arrived and didn't even work once. It made all the right noise but couldn't pump the board past 1 psi. I called LP again to return the second pump. They said they wouldn't return it as I was one day past the cutoff and anyway I had used it now so it didn't qualify. I phoned the manufacturer back for a refund and they said they would call LP to authorize the return. LP told the manufacturer they would return my money as manufacturer had guaranteed they wouldn't be out of pocket. 3 days later still no return. It took me another 35 minutes on the phone with LP to get them to agree to give me my money back including having to send them another photo of the pump with the cord cut. The even more stupid thing about requiring me to send the photo of the pump with the cord cut is that I have two pumps so they don't know which pump the photo is of. Point being they made me jump through another hoop which didn't achieve anything.

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