Ordered scuba fins, got wrong size. Customer servi...

Ordered scuba fins, got wrong size. Customer service has not been answering for days now. Says its due to a holiday, for 3 days? It was Columbus Day on Monday and it is now Wednesday. I have emailed them and still no response.

Update: a couple weeks now. They were closed for 2 weeks for a Jewish holiday. They sent me a refund for part of the penalty fee I had to pay to my scuba shop for being unable to go on my dives. Because of all the trouble I had to go through, this is why I am updating my 1 star to a 2 star.