I have been a costumer for several years. Both on ...

I have been a costumer for several years. Both on line and at their NYC locations. Over all I have been satisfied with the products I have received. The exception to this was with several recent purchases. The sale personal were not divers and could not relate accurately to the equipment I was purchasing. The Sten Mini Spear gun comes with a plastic line that is not intended for use. There is a cord that comes with the spear gun that you are suppose to attach. The sales person was unaware of this and the first time I used the spear gun I loss the bolt when the plastic broke. (I though it was plastic covered wire).
The next purchase was an 80cft tank. The tank was over a year old and was missing a washer with the screw in plug. The results were rust in the threads.
The staff on hand for the most part are not divers but simply sales personnel and you are on your own to insure your own safety with your purchases.