Avoid:Sent me the wrong item. Even though it was ...

Avoid:Sent me the wrong item. Even though it was their mistake, customer service wanted me to pay for shipping and restocking fee. Eventually, their Management said they would get me full refund but it took them 3 attempts to get all my money back. Who has time to make at least 7 or 8 phone calls/emails to get all the money back from their mistake?