Le Meridien New Orleans Review

They didn't have anything for us. No drinks, No food, No pool, No gym, No ices buckets. No napkins in the room. No robes.Their was a Cockroach in the bathroom. Mini fridge was broken had to get a new one in the room. And the condiments fridge was locked. The Tv remote batteries were dead.
Stain, all around the carpet, and they charged me 2 times. One on hotels.com and the 2nd was at the hotel. Pay$45 to park over night. They didn't even have carts to helps us with our bags I don't recommend this place to anyone.

An amazing and beautiful place to stay in New Orleans

Very good service, had the Thanksgiving buffet and it was good.

I requested a 12 pm check-in a d as I write this it is now 2:04. I want to lay down and can't until a room is ready. Not a happy camper right now. The staff is nice but that doesn't help when all I want to do is lay down...

Based on my visit in November of 2016. Le Meridien is 1 of the worst Hotels I have ever stayed at! I found a yellow stain in the entry hallway of my room when I entered for the first time. It looked like someone toke a piss and smelled too. I immediately reported the finding to the front desk. The guy who I spoke with rolled his eyes and mumbled that he'd send someone upstairs to check on it. I I assumed someone would check it out that day or relocate me to another room....That was not the case until the following day I spoke with the Day manager about my concerns, he checked out the room and agreed that it smelled rotten in my room and the stain was very noticeable. I was moved to a bigger room near the top floor where I had a better view of downtown. But that wasn't my only run in with poor service. I asked for a wake up call... that never came and almost missed my flight home. My breakfast during the second day of my stay was scheduled for 7 am but while in the shower at 6am the staff arrived at my door knocking non-stop to drop off my meal. I was so annoyed by the whole experience that I answered the door butt naked and dripping wet... it was awkward but I asked why an hour early? No response. The whole stay was a bust.

Nice hotel well located south of the French quarter. Rooms are small and not very comfortable. Good bathroom and friendly staff. On site food but not extraordinary. Overall good value

Fantastic hotel with modern features! Love the location and walking distance to a lot of dining and shopping around the city. Beautiful rooms with daily housekeeping. Our room had a water leak from the AC unit and the professional staff took care of it immediately. Complementary coffee at the bar along with great service. Definitely will return!

I want to start off by saying that this hotel is not a 4 star at all. My husband and I arrived on Friday, November 24th and when we got to hotel to check in they put us in a room with double beds. We had been promised a king size bed and that s what we had booked months in advance and paid for prior to our trip. The customer service there was horrible. They didn t even try to accommodate us. All they said was it was completely booked and they couldn t do anything about it. Another bad thing was that we had a connected room and we could hear everything and everyone next door to us. Didn t get sleep at all. This hotel really put a bad taste in my mouth as far as New Orleans. I didn t enjoy the visit and never will go back. The workers were so rude. We valet parked and when we were checking out it took an hour for them to bring us our car. Please check all reviews before booking with this hotel.

Clean, vibrant, friendly. The proximity to shopping, Bourbon Street and the street car made experiencing the city easy and fun. Would definitely stay here again.

Excellent experience apart from the sound. I could easily hear the other guests, there were several kids that were screaming.

The rooms are great clean and feel fresh. They dont over price when events come as long as u order ahead of time. Food I wouldnt buy there. Go across the street to Harrahs for buffet

Good location, easy walk to French Quarter. Good restaurants all around. Walks are really thin, though; we could follow the whole conversation in the room next door. Room could be cleaner, but beds are comfortable, and love the settee.

Excellent service. Superb hospitality. Here on a conference and complimentary car service to convention center. Highly recommend.

Painless check in, nice rooms, great location, will stay again

We recently stayed Jan 1-6th for Law conference. We stay at Marriott frequently especially the one in Rochester Mayo Clinic area. I always tip well housekeeping every day . Even the people that bring extra pillows etc. We always lock up our valuables in the safe etc. But I Left out my nighttime pills on the nightstand they we in baggies labeled sleeping pills but they were also my anti seizure drugs.They were stolen. It was a weekend . I had no way to get a refill and just had to hope I didn t have a grand meal seizure for 2 days before going home. I talked with security 2 different times. Explaining to them she would be having major problems taking these drugs as they were not just sleeping pills and I just wanted them back. They said she wanted working again for some strange reason. Really they were kind of rude to me. I wasn t going to press charges I just didn t want to have a siezure on the plane. By the time I got home I was shaking. worse experience ever!!!!

Security was very rude & in flexible. Personal properity was left in the room safe, we didn't realize until the evening after checkout. Hotel allowed new guest to check in without checking room safe. Had they properly cleaned room, they would have know safe was lock & could have notified us that we left something. Security went in room without current guest permission & opened safe w/ our code. Was a major hassele to get them to release item to us, we had to call police. Rediculous! Additionally, parking overpriced, desk chair had what appeared to be dried blood stains, chase had "strange" stains as well, bed sheets suspected of not being a fresh set. Hilton on Poydras much better value & always clean!

Very accommodating. Allow me to check in early when I needed to

The room itself was not bad. However, there is no cold water in the sink or shower (very hot showers only). The customer service by staff was very rude. We were staying for a convention and we were supposed to have access to the ballroom. When we tried to have a small group meeting there, the door was locked. We tried meeting in an open area but were told to leave because that was "part of the restaurant." Not only was this area nowhere near the restaurant, but it was way outside of business hours. We had a somewhat large group so meeting in our room was not very feasible. The person telling us to leave was very rude. There was also staff that told us we couldn't have our door ajar (by just the bolt). Our room was cleaned only once every 2 days, and bed linens were never changed. The pool is very small. The fitness center is "24 hours" but you have to call to get access because you have to go through pool and it "closes" at 10pm. Also the door to pool/gym locks at 10pm, so if someone (like a child) doesn't follow you out the door, you cannot access them without the child opening the door from pool-side. Laslty, the food/drink prices are very expensive ($5 for a 12oz cup of milk). Overall, I would not recommend for any of my friends (or you) to pay money to stay here.

The stay was great as far as location and cleanliness. Then I found out that valet meant that my car was parked 6 blocks away, had to go walk to my vehicle due to Mardi Gras ( I get it it s crowded ) but the lot was uncovered etc and was not guarded. Anyone from the street could easily access my vehicle. It took the valet 45 mins to get my car the night prior and now I know why.

This is a nicceeeee hotel. The staff was professional and pleasant. Lololol, just so you know, I just couldn't pay $5 for the can of soda - to others Pop!

Rooms were fantastic and the service was exceptional. Only complaints would be the service at the second floor breakfast restaurant (28 minutes is a bit too long for anything other than a well done filet) and one concierge had a bit of an attitude. Regardless, great vacation and will be back.

Staff is great, comfortable rooms, wonderful experience. Surprisingly quiet for it's location.

A small hotel, with very nice and well decorated rooms, right in the center of the French square. With a very complete breakfast buffet, with wifi in the rooms, bottled water and unlimited coffee.

Hotel was overall pretty nice. Parking is relatively expensive at $45 a night. The rooms are nice and bed is comfortable. The location is quite nice close to many of the key attractions

I reserved my room with a travel site. Upon arriving, I was never told of a $400 deposit for incidental charges. After leaving the hotel, I wait up to 3 day for my deposit back and I'm still waiting. I hope you know your money because they will charge you on things that you didn't use.

Very nice hotel, super friendly staff. Fridge doesn't get as cold as I would like though.

Great hotel. Fantastic location. Surprisingly family friendly.

The pool is very small but very beautiful and clean all

Convenient location. Close to Harrah's and French Quarter. Would visit and stay again.

While the stay started off with a few issues (slow service in the restaurant, for instance), the new General Manager was attentive to guest concerns and worked to solve these problems. The hotel staff pulled together to manage a tainted water issue in New Orleans, and the banquet department worked to solve problems and oversights with the corporate meeting we were attending at the hotel. The new management seems focused on correcting issues, and the improvements are noticeable.

Good hotel, comfortable, kind staff. Close to quarter.

Honestly if I could give zero stars I would. This place is a joke. Not only is it nasty the staff is even worse. I would NEVER stay here again. Ever!!!pick somewhere else. If I could give 0 stars I would.

I've traveled all over the world and this has to be by far the worst hotel I've ever stayed in. I was sleeping in my room and one of the desk workers tried to open my door with a hook of some sort that goes under the door and reaches up to the other side and pulls the door knob down. Without knocking or calling my room he was invading my privacy and intruding my space that I paid for. The room service threw all of my bedding on the ground and picked it back up and put it all back on my bed. In all of my history of hotels this is the worst. I will never return to this hotel and I will never go to a Le Meridian hotel again.

We stayed on the 8th floor. It was a great experience. They refilled our rooms everyday with 2 fresh water bottles. On our last night of the stay, we were notified that the water pressure dropped (across all of new Orleans) and it wasn't recommended to bathe in the water or even brush our teeth using the water in the sink. They provided packages of water bottles to all guests on the floor which was mindful of them. Rooms weren't noisy and I slept like a baby all nights I was there. Would recommend staying here. Lobby was clean and same was everything else from what I can tell.

Great hotel with great decor. The room was very clean, modern, impeccably decorated, and comfy. This very easily became my go to hotel for when I visit NOLA. I liked that it was in a prime location to the French quarter, the Riverwalk, and many restaurants. The bar and restaurant on site were also convenient and pretty good for a quick bite.

As soon as you walk through the doors you're greeted with a smile and a great attitude. The rooms are awesome along with the staff, great locale just a short walk from the hustle and bustle of bourbon st.

Very nice area, in the middle of the action not far from burbon st. Across the street from Harrahs New Orleans. The room is nice except the size of the room isn't comfortable for 2 queen beds. The service is ok depending on which employee it is. The housekeeping doesnt do their job properly, they do not replace beds with fresh linens. There was an old blood stain on the sheets for 2 days until we "requested" for them to be change. You have to request for you room to be properly cleaned or else they just replace soap, toliet paper, etc.

Amazing stay, great gym, great pool.Room for improvement Hotelparking.

The hotel is very clean and decorated nice. Prices are not bad for the quality, but everything else cost a fortune so we didn't eat there. Worth the stay though.

An excellent W. Claire at the front desk was cheery and helpful and worked with me when I checked in a little bit early. As the description says, it's in the French Quarter, but you may do a little extra walking. As you may expect, the pool is swank, although as a treadmill user I thought the equipment was curiously dated. The staff were all attentive when I needed anything, and we agreed the bedding was very comfy.

The staff is amazing, helpful and friendly. I fell asleep quickly in the comfortable bed. Within walking distance to conference center, WW2 museum, Bourbon street, and the French quarter. Room service is tasty and prompt. I would stay here again in a heartbeat next time I'm in NOLA.

I don't know what planet these other reviewers are from but our stay was great. We spent our honeymoon there. I casually mentioned to the bellman that we were on our honeymoon. He congratulated us and gave us some tips on where to go to eat. When we came back after dinner there were fresh strawberries and a complimentary bottle of champagne on ice waiting for us. Each time I saw him he was helpful and courteous. The conscierges were all personable and helpful. I asked about the parking fees, which are common at the nicer hotels. I told them I didn't want to spend $43 a night parking my car. They told us we could park for free in Harrahs Garage if we played 30 minutes in the casino. It was not complicated at all and we planned on having some fun there anyway. Just get a total rewards card and log in 30 minutes of play each day you use the garage. We actually walked away with about $50 playing the slot machine over 6 days. The concierge gave us free wifi since we were staying there for 6 nights. I really don't know where these people get off giving one star. Don't pay attention to them. Either they are professional complainers that are never happy or competing hotels slinging mud. I will say though, they are renovating. But so what. Just let them know if it's a problem. Grow up! Bunch of babies. It's a nice hotel. I got a great deal on Priceline too.

Very nice hotel in the heart of New Orleans. Great service and kind workers. Excellent choice for fans of the Starwood brand.

Never again! It just takes that one horrible experience to make your final decision. Stayed 5 NIGHTS, my room was serviced ONCE!.
My husband and I are VIP Starwood Members, we've stayed at this hotel 4 times. (We have visited NOLA a total of 6 times, do the math...)
This was the first time we stayed at the hotel with our dog. (It is a PET FRIENDLY HOTEL) Every time we left the room with our dog, we called the front desk to let them know, so that our room could be cleaned. If we returned too late, we called for fresh towels. Nothing! Still waiting for the fresh towels, 4 nights later! We had to stop the maid service cart the following morning in the hallway for extra towels!
Besides the obvious, our room was FILTHY! The carpet was gross, smelly, and stains all around. We even purchased two Renuzit room deodorizer at CVS to mask the smells. We then brought it up to the front desk. (after 3 nights of staying there. Patience much?) So... at this point our room smells, unless you are up and out by 11 lam your room won't be serviced, and if you call for fresh towels, you're ignored... It's unfortunate, but we will NEVER bE staying at Le Meriden again. We visit New Orleans often, but it's safe to say we won't be staying at this hotel again. Not worth the free points they tried to offer us... You can only take a vacation every so often.

Beautiful lobby, responsive staff, stocked mini bar. Served for a wonderful retreat after being stuck in planes and airports for 36 hours.

Good one night stay, keycard didnt work for the pool though.

The Le Meriden New Orleans is a moder upscale hotel in a great location downtown. You can walk to the river front, Harrah's casino, the French Quarter, or the warehouse district. Valet parking is $45 with in/out privelages.

I am so sad to say that my stay here was very disappointing, but the people are nice.

I was supposed to stay 5 nights but only stayed 2 nights because I found condoms underneath my mattress. I reported the issue and they were able to transfer me to a nicer hotel (Executive status) so I was happy about that.

In short... Don't expect decent communication or hospitality from this establishment. During the evacuation of thousands in Miami, I booked this hotel with my flight for Thursday all the way to Wednesday. As many of you know, many flights were cancelled including mine due to Hurricane Irma. After hours of changing flights and waiting to see if they were not cancelled (5 flights), one was not. I had a ticket to Dallas and then to NOLA. As soon as I found out that I was going to be able to make it, I called Expedia and the hotel to let them know that I was not going to be able to make it on Thursday but that I was going to be there Friday and they were really nice about it and told be it would be just fine. I get there on Friday after HOURS of no sleep (I stayed at the airport during all of this), I get to the hotel to find out that they had cancelled my entire reservation and that I could book a new one for all of the dates I selected except for the next day. Of course, I was not planning on staying there for the night and then packing my stuff, leave for another hotel the next day, and then come back... So I explained everything to the gentleman at the front desk and they blamed the problem on expedia and that they do not issue refunds AND I would still be charged for a night plus a no-show fee. After booking a separate hotel for my stay and lugging myself around town, I ended up having to pay far more for a lesser room. Fast forward a few nights, my boyfriend goes over to Le Meridian and speaks to JayMichael, the manager. He does nothing to help the matter and it turns out that the hotel diverts powers away from people working with the customers. He wanted us to come back another day and call with them to another department who might be able to issue a refund, but that it was ultimately up to Expedia. We called Expedia and they informed us that they have no control over issuing a refund because the hotel is already paid. Expedia was much more helpful and called the hotel on our behalf and explained that a proper hotel and manager should have told me that I would receive a call back the following day from the department authorized to issue a refund. Unfortunately, that department doesn't make outgoing calls so Expedia will be calling on our behalf tomorrow and pleading for the refund. There are no guarantees from either of these parties. Thankfully, I used an AMEX, and I know that if neither the hotel or Expedia comes through, I have someone on my side. Oh, and I forgot to mention earlier, this is all while holding the insurance from Expedia...

Location was great. Service and room quality was excellent.

Great outdoor space, the fountain by the street is my favorite!

Ok, poor location, too far from French Quarter, no shuttle services, ok for convention only!

Hate to give 2 stars because 99% the staff we encountered were fabulous. The low rating is based on housekeeping issues and late night valet. I happen to pull the sheet away the next day on my daughter's bed and found red stains (blood stains?) on the lower section of the sheet. Noticed something red on the carpet in front of the TV too but avoided the spot. There was another large stain of a grey color in the same area. The house keeper had to have seen these stains and should have not used this sheet. Pillow case was badly wrinkled by an ironing press? on one of the pillows. I do not like not having a top sheet which I understand is a European thing ...but is okay if staff is changing the duvet cover. Also did not care for stains showing on the lamp shade, an easy fix. 2 times did not receive a floor mat. I asked a staff member for towels and a floor mat this morning and did not get the floor mat...not sure if it was a language barrier or their stock was out? I did not push it and used a hand towel instead. Closet had a strange smell and left my jacket smelling the same way. Room itself had a nice size TV but the remote did not work. Staff upon my complaint immediately took care of that. Room seemed small compared to other hotels. They supplied water and Community Coffee free in you room. Water on the mini bar is not free. Cooler only in room, not a refrigerator....it did keep cold water cool not cold. Bathroom /shower was nice. Great location for walking around. I did not like that a valet staff member was not present at night at the valet stand. 50.00 per is night is premium to pay to have to wait and wonder where the valet is. The second time it happened, I just gave my car key to the front desk and they took care of it. The valet drivers were very curteous and I suspect one not being at the stand is a staffing issue due to parking vehicles off site. I had to go to another hotel to buy aspirin and anti-acids. They do not sell these items and was referred to take a long walk to a drug store. Not sure when Marriott took over this property over but I hope they do some secret shops for improvement because 99% of the staff deserve a 5 star review.

Simply stunning and so beautiful. Love the doors that automatically open when entering the main lobby to check in. The style is very modern with a flare of contemporary art has the most amazing lighting fixtures. I am a stickler for fine detail and this place has it all. The room is breathtaking, the bed and pillows are so worth the 130 a night. It's a must stay it in the boot.

We loved this hotel! We arrived on a Friday morning for my birthday weekend extravaganza. Diamond was very helpful and took our bags for us so we could explore NOLA for the day before check-in. The hotel is spacious and bright. Upon check-in, we received a room on the 17th floor. The view was standard and allowed us to see the city from up high. Our room was nice and the beds were super comfortable. The bathroom was nice, but no tub, which was a let down because we came from South Florida and were freezing! A nice, hot bath would ve been amazing. The one weird thing was the way the outside door opened to the bathroom so it created this weird crevice that you kind of had to maneuver through slightly. The hotel bar was quiet, but the bartenders were friendly and cute! Shout out to Sam (I think?) and Christian. Kevin was super helpful as well with directions and recommendations on where to eat. I also think I saw Steve Zahn in the lobby while I was there, but no one seemed to care. Harrah s is directly across the street so if you like a little gambling with your vacation, this is the place for you! I booked on Hotwire and the price was exactly what I wanted to pay. I highly recommend this hotel. The location is within walking distance to the French Quarter and hot spots like Cafe du Monde and Jackson Square. You won t be disappointed. Just book it. New Orleans is an incredible city full of great food, drinks, and a diverse, rich culture that you ll just want to immerse yourself in. Book now!

Here for the Hope for Hemophilia Gala 2017. Beautiful place for a wonderful charity.

Very nice cozy Hotel,neat clean, located downtown, restaurant,bar, pool... great place...

Great bar, location, excellant brunch, my favorite hotel inneworleans

Hotel staff were very friendly and helpful concerning local information and hotspots. This hotel is very close to exciting night life and lots of local gems. Our room was clean and decent size, the bathroom was recently renovated. My only complaint is the bed, a little too soft for me which caused a horrible night of sleep, however my wife didn't seem to mind it.