John Moore Services Review

Very knowledgeable. Great job had my problem solved in just minutes

Derrick and his assistant were very knowledgeable and helpful with the questions we asked them. Both did a great job and in a short period of time completed the work before the end of the day. I would recommend for all my electrical work. Thank you John Moore for sending us a great team.

Regards,
Bob Cruz

Edwin was on time and very personable and professional. Solved our problem quickly and efficiently. The estimate he provided was fair and specific, what was quoted is what was done. No extra last minute add-ons or surprise charges. I am satisfied with the service and will use them again.

The whole experience has been phenomenal. My technician was so courteous and professional. He went above and beyond to explain everything so thoroughly. Our issue has not been resolved, but we're still working to figure it out. This has been going on for almost 20 years so, I'm not expecting the resolution to be immediate. I will recommend John Moore to everyone

Ripped off. They over priced a service while NEGLECTING to actually assess the problem. LAZY DISHONEST UNPROFESSIONAL techs. Horrible experience. Little did they know that I have 13 years EXPERIENCE on this line of work.

On time for appointment; quick quote and able to do job on the spot. Fast and efficient.

The tech is nothing more than a sales person. No professionalism. Had to ask tech to leave my property after he talked to me with a bad attitude.

The John Moore Technician arrived near the beginning of the scheduled service window and quickly diagnosed our problem. The furnace was back on within an hour of his arrival.

John Moore Services was great. From the time I first called to the finished product. I am very satisfied with everything they did.
Joe our plumber made the experience the best.

Excellent and friendly service provided by Fisnik. Came in and quickly and efficiently repaired my kitchen issue. The service was even provided earlier than scheduled as they had a cancellation and immediately contacted me to provide a quicker arrival.

I had a plumbing issue coming from under my sink. So, I called John Moore Service because I heard they were great, but I was misinformed. The plumber (L.S.) came to my house with a great attitude and willing to fix the problem, but not checking every area. He cut my sheetrock from my kitchen island before ruling out all the other options prior to cutting. Not only that, he told me that he was going to have to charge me $15,000 to tunnel to fix my pipes.The plumber stated that the leak was coming from my sink right, wrong. I have a new house and there is nothing wrong with my pipes at all. This plumber overcharged me and left my island in a mess. I called another plumber and they immediately fixed the problem. Guess what, it was my dishwasher. In which, the other plumber never look. I do not recommend this service to anybody because they overcharge and don't follow up on complaints. If I were you I would always get a second opinion before they started destroying your house.

The phone staff got back with us first thing the next morning to schedule for our plumbing issue..very professional and listened as I described it. Cameron the tech came out 2 hours before his estimated time and explained what he did to the pipes and also explained some other issues with water pressure we were having. Great job!

John Moore Services is a large established company sporting dozens (maybe a 100--more?) of service trucks and hundreds of employees. Many, if not most, are quite experienced and carry the proper tools and gear. Note that you will pay top dollar, but they do it right and service the gear after the sale.

Wade Knight did an excellent job. He explained and showed me pictures of what needed to be done. 5 star service.

During the freeze our home's main water valve into the house broke and we called John Moore to come out and see what it would take to replace.

I will not complain about the time it took for them to arrive, I completely understand that this was a difficult situation and they were doing the best they could. I called on Monday and they came on Wednesday, but they did come, which is more than some other plumbers did.

When I spoke to the operator to schedule a service call, I was under the impression that they would be sending a plumber who would be able to fix the problem or offer a temporary solution.

A salesman showed up.

I showed him our issue and he said he would work up a quote for the work. His quote was for $1,200 and he had an additional $5,000 of work he felt needed to be done.

They wanted to repipe the portion of the house where the mainline came in. They wanted to dig up part of my underground line and replace it. They wanted to cut into the drywall on the interior so they could repipe that portion as well. They wanted $600 up front to reserve an as yet to be determined service time (remember they sent a salesman, not a plumber). They could not tell me when they would have availability to have someone out. They could definitely tell me that it would not be fixed that day, and probably not before the next week.

I just wanted a new valve or any solution to restore water to our house. I understood that they may not have the parts on hand and was willing to pay for a temporary fix, with the understanding that they would come and repair to code at a later time when parts and time were readily available.

The salesman insisted that they could not perform work on the pipes as is and any work done would cause more damage.

I did not schedule a service call with John Moore.

On Thursday, Turbo Home Services came out and looked at the exact same problem. Their plumber understood my situation, and while he did not have the parts necessary at the time, he was able to temp a water line into the house to give us running water. The same technician returned a week later and repaired the line to code.

They charged me under $500.

Fast response and excellent work! Shoutout to JD he is the man!

They came out help each and handed the problems thank you guys

Thanks to John Moore for their free estimates ... but good thing I looked further. My mom's yard was flooded with water and JM gave me a $6000+ estimate to replace the entire 52 feet of water line from the meter to the house saying that it was not PVC pipe and could not be simply repaired. After they left, I dug up the pipe at the meter and at the house and found that the line was indeed PVC. I asked them to rebid the job based on the new information, but did not hear from them. I called another plumber that replaced 2 PVC breaks in the line for $306 which saved Mom about $5,450. I will call them again in the future ... but you can believe that I am more thorough than most and don't believe estimators that make big mistakes.

Smelled gas in the house on a Sunday morning, and called CenterPoint. They shut the gas off indicating that there is a leak in two spots at the valves. Called John Moore and the tech came out 2 days later, paid a service fee and I received a $ 4,9xx.xx estimate for the repair. Thru Nextdoor found a licensed plumber that did the repair per CenterPoint's paperwork for $ 400.00. Called John Moore and asked for a refund of the service call for this over the top estimate (highway robbery). I was told no such thing since the tech came out. I guess they pray on taking advantage of the weak and easy panic individuals.

Always on time! Victor does a great job if you have any questions or issues he makes sure you get the answers and the help.

Calvin C. was very professional and nice. He took care to cover his shoes to protect my home. I appreciate that and would recommend John Moore. I use them frequently.

I was extremely pleased with Elivaldo Amandor. He was very professional and courteous. He and his coworker arrived on time and installed a new AC system and knew exactly what they were doing. Thank you John Moore for providing professional service as this gentleman has demonstrated.

John Moore has been a great company to work with. There guys are always friendly and professional and very helpful. Brandon in electrical was a grateful help. Johnathan did outstanding work. It's nice to have one company that can take care of all your home improvement needs and projects. Thanks for all you outstanding and hard working John Moore!

Joseph Garcia was an amazing installer. Very thorough and a perfectionist. And an all round great guy.

Oh my goodness...We were so surprised the activity pack got her soooo fast and it has everything we need for our family time. We can't wait for tomorrow. This is going to be so much fun! Thank you, John Moore Services, for this bright spot during such a difficult time! God Bless You!

The service was very nice and professional and knew his task well also he had appropriate PPE, was very satisfied with the service and will recommend John moore Services.

Experienced a great service of receiving an estimate of work needed to be done on my heating system. professional service was rendered and the technician was thorough and accommodating to our understanding of the system. I would definitely recommend this company to a friend.

We just had new flooring and painting throughout our home. Yesterday, water was leaking under the baseboards around the perimeter of our guest bathroom, into our dining room. We called our home warranty company who couldn't schedule anyone until Tuesday, 4 days from now. That's unacceptable. We called John Moore, and Javier Garcia came by. He explained what we needed to do, answered our questions, while being patient with 2 older people. Thanks to John Moore and Javier Garcia, our drains are working like new!

Detected a leak in the air conditioner Evaporation Coil

Vincent was great... did not oversell me, just checked out the problem, then told me there was no need for massive repair (which another company said was the only fix). Left that day without making the company a penny, but saving me thousands and re- building my trust for John Moore.

John Moore Services repiped our home after Hurricane Harvey flood. Recently the water line pipes were making a loud noise when we flushed the commode. My wife was dreading the repair thinking they would have to cut a hole in her closet wall, the resulting sheetrock dust and paint smell after repair. Darrell quickly realized the problem was not the pipes and it was an old flapper in our commode, He replaced the flapper and the pipe noise was eliminated. My wife did a "HAPPY DANCE" with Darrell. Darrell is a real professional plumber that knows what he is doing and a real asset to John Moore Services. I wish Darrell could personally handle all of our plumbing problems we might have in the future. When Darrell finished his work I told him I was awarding him "Fifteen Gold Stars".

Our field tech Jaime C. was very professional, courteous, and very knowledgeable. Looking forward to have further work that will be needed !

So helpful, reliable, friendly and overall amazing service!!

We experienced a power surge and lightening strike at our house during tropical storm Imelda last month. We needed a diagnosis and repair estimate. I called John Moore who offers this service for free which is amazing. They set an appointment to have an electrical tech here within 3 days. Leonard was punctual, professional, and knowledgeable, what more could you ask for. Great service. Thank you so much.

We needed a plumber to fix the drain line on the air conditioner. He was thorough, cheerful and very helpful to show us how to maintain the line so it won't clog again.
I have used John Moore for air conditioning, plumbing, electrical work and termites and we have been very, very satisfied with their work.

Excellent, friendly, professional service. Kept me informed along the way. Cleaned up every night before leaving.

Sebastian did a great job and explaining to me what was done and what was needed I look forward to working with him in the future A+++

John Moore is more of a premium product, but I will say that I needed someone that knew what they were doing and willing to work with me. Jason H. was AWESOME- he came in and evaluated my problem (the AC) and even taught me a lot about the machine so I knew the basic mechanics (for future troubleshooting, etc.). I work full-time, but it worked well into my schedule and I didn't have to take off any time (or wait forever to get it fixed). I would recommend Jason in an instant- or even try to steal him into my org as an employee.

Price was great for the service required. The Tech Dias a great job. Fast and he explained everything as he went. Good job

Mr Derrick Briscoe was awesome. He took his time to be sure he addressed all of my needs and was very fast. I am absolutely happy with the service I received from him.

John was very professional and answered all my questions. He made me feel comfortable despite the horrible situation I was in ( need for new water heater)

Troy worked tirelessly to find and repair enough of our many split pipes to get water running. A true gentleman, and professional, in every sense of the words. Troy is truly an asset to your company.

Troubleshooting; We called John Moore to troubleshoot the water heaters on the rental property we are leasing. The technician was thorough, yet quick. He was very professional and gave us a list of options.

The Technician assigned to my route, Willie, is friendly and knowledgeable; and, he makes sure that every project is completed in a professional and timely manner,

John Moore is always dependable and does a great professional job. Mark was very knowledgeable and experienced. He and his coworker spent quality time repairing the leak, stopping the dripping, and replacing the outdoor spigots. They did not rush through the job. Mark has 20 years experience and has provided customer education for the future. Would highly recommend!

I experienced localized plumbing issues after the Houston freeze. The plumber said if I wanted to try to fix it step-by-step, I should buy a new faucet first, which they would replace. If that didn't work, JM would replace the stems. If that didn't work, I should repipe my entire house. My faucet is under full warranty and is 2 years old and the stems are the same age. Pipes under the sink can be backflushed before stems are cut. More diagnosis is needed before repiping is done and then my entire house probably doesn''t need repiping for a localized problem.

Frank W. Professionalism and customer service was outstanding. John C. and Joshua D. as well . Awesome Performances from all of them.

There is a reason why we call John Moore and basically it is because their employees are always professional.

Technician was thorough in his evaluation of the problem, explanation and solution

Original issues addressed and solved. Identifying the house circuits identified other future potential concerns. Derric did a great job !!! Thank you !

Mark Welch @ John Moore is by far the best plumbing experience I have ever had. He knew exactly what was wrong and how to fix it!

Mr. Pete did a excellent professional job & detail patience and very polite Thanks very much & satisfied withtMr Pete Castelo

Rey was courteous and professional in every manner. I am pleased with John Moore.

I had damaged to my galvanized pipe during the freeze. John Moore came out and temporarily fixed the leak so we could have cold water for the time being and we agreed to replumb the house with pex at the next available appointment. So they capped off the damaged pipe late one evening with the promise to come back the following evening to increase water pressure for the shower and bath tub. Two weeks later, the technician decided to correct the issue after multiple calls/texts to remind him. (Note: we have a one year old and had to drive across town to bathe her during this time) One week later the replumb started so I was little annoyed but ready to move forward with getting the new piping installed. Pex installation went pretty smooth. Upon completion I signed off, but was told the divert valve in the master shower needed replacing. As soon as they left, we noticed the master shower slowly dripping even when turned off (we never had this issue before but equated this to freeze damage). John Moore came out the next day and looked at the part and said a new cartridge was needed and was on order. Two weeks later, the technician came for what I assumed was the install/replacement but come to find out...he came to get the model number of the part required. Two weeks wasted! I was lied to and it has since been a nightmare communicating with the technician, main number and customer care. Over a month since the completion of the pex replumb, I still can t use the master bathroom and shower. Luckily we installed isolation valves to this bathroom and have function throughout the rest of the house. Needless to say, I do not recommend this company.

Andrew was terrific. Contacted me as he was heading over and showed up early. He diagnosed the problem and fixed it with minutes. Definitely a great experience and I will use them again.

Not sure if we will use John Moore again for our hvac services. We do like there plumbing services, and thought we would try them out, but felt our tune-up was more about what the tech could upsell us on. The tech was in and out in under twenty to thirty minutes. Not sure if he even went in the attic. We've had our system for eight years and it continues to blow really cold because we keep it serviced. We will be calling our other company we use since we feel this one fell short.

Michael was prompt and quickly assessed our needs for additional attic insulation. He addressed all of our questions and offered some we hadn't thought of yet. We were very pleased with him and John Moore Services

We had several electrical items that needed to be addressed. Andrew did a wonderful job assessing my needs and completing the work. I'll request him the next time I use John Moore Services.

Mathew Pringle 04/06/21 Mr. Pringle did a great job and explained what and where he treated. I hope that Mr. Pringle will service our home in the future.

Regards,

Mrs. Krishnar Hoffman 04/06/2021

Jason was on time, used protective plastic covers for his shoes prior to entering our home, he was pleasant, did the repairs in a timely manner and went over the changes he made to our HVAC system. It was a pleasure to have him in our home. We have used John Moore for years and they continue to strive to do a good job. John Moore will continue to be top on our list to call first regarding our home repair needs.

The technician explained what may have caused the issue and provided preventive actions.

At 9 on a Monday night my air conditioner decided to go out. I called several companies figuring no one would answer and no one did...except John Moore services. I was able to make an appointment for the next morning and my tech Dino did a great job and had my AC up by noon. I highly recommend them for any type of major household repair

They are always professional, friendly and care about their customers. They stand by their warranties and provide excellent service. They take the time to fully explain services, repair, payment options and answer any questions. Leo was very professional and knowledgeable.

As usual the John Moore man came to the rescue. Excellent service as always.

My family is thankful that Abel Ruiz was the John Moore staff that responded to the service request to repair a leaking gas pipe at our home.
It was the coldest day of this fall for our area in Texas. Temperatures in the 30s with forcast of colder Temperatures!!!
He was kind, informative, respectful and his performance of his job was professional and performed with the highest quality of excellence!!!
Thank you Ab

Gave honest feedback on my system which is the worst I could have purchased, a Lennox. Mr. Noly Gomez even let me see a video of what he saw as he checked my unit in the attic. Also, he shared with me the option of their payment plan. I like that they gave me a free quote.

The team who diagnosed our problem Friday evening on Memorial Day weekend were knowledgeable and experienced. They discussed our options, educating us so we could decide how to proceed. They even helped us remove a fence panel for access the next morning, and they moved our ducts to increase efficiency of flow. The technicians who installed the a/c unit and furnace did a great job sealing connections and making sure the entire thing was running before they left. They even swept the debris from the attic access off the floor. So, I found a/c not working Friday after work, called them at about 5:30 pm, guys came out Friday night to diagnose/troubleshoot -- it's now Saturday at 3:30 pm and we have a quiet a/c cooling the house! Great work, guys! Thank you!

Kiel was very knowledgeable, professional,and friendly. He took the time to explain what he was doing and my options. It was a pleasure working with him.

I give a 4 star because we called early in the day. Was told between 12 and 4, he didn't get here until after 5, yet still received call if we still wanted service? Mr Fred got the job done, still can't believe had to wait so long

These people are LIARS. Have no moral values. DO NOT TRUST John Moore services. My AC failed under warranty. They gave me appointment 8-11PM. No one showed up. I called next day. They gave me appointment 8-11AM. The plumber showed up. They messed up the appointment. Third day the time was 5-8PM. No one showed up. I got the work done from someone else although it was under warranty from John Moore.
If you have parts and labor warranty, you are put on last priority for the service as thery know they are not gpiong to make any money in that service call. Also, they hire anyone from the street and send them as technicians. The techs are not qualified at all.
Jiohn Moore spends money in marketing and telephone reception services so people fall in the trap of thinking this must be a good company. THIS IS THE WORST SERVICES COMPNY I ever dealt with.

The professional from John Moore, Pete Castelo, was so informative and so professional. It was so refreshing to see that he knew about our air conditioning unit! Mr. Castelo fixed our problem and now our unit is running smoothly. His knowledge is greatly appreciated! Thank you Mr. Castelo!
I will always use your services!

Humphrey Guardiola came to my home to do an estimate for home repair and re piping the house. He was very professional and polite. We look forward to working with John Moore Services.

Great call in service, technician called guickly, arrived quickly, determined the problem quickly, finished the work efficiently and was a great representative for the John Moore Company.

Donta Boutte accessed my ac problems and solved my air conditioning issues with a detailed explanation!!

It is amazing what happens when you treat others the way you want to be treated. This statement summarizes my recent experience. I had a pretty common issue with my drain lines that I needed to have look at. The initial person I had to come to my home didn t represent the company well from my perspective. However, when I called customer care my concerns were not only heard but action was taken and my issue was addressed. Monnah was amazing. Her desire to see the best outcome for the customer while taking the consideration of the business was excellent. She should be training anyone that would interact with customers. The gentleman that came to my home was very thorough and answered all my questions. When a customer spends money with a company especially thousands of dollars, it only makes good business sense to address their concerns. My rating and review is strictly based on my experience with Monnah and the gentleman she contacted to come to my home.

We had John Moore come out for an electrical problem. The rep told us that our electrical panel was old and dangerously defective. He could "hear it humming." He quoted us approximately $1400 to replace it, $1800 if we added another safety feature. I had the problem fixed by another electrical company that told me that the panel box was reasonably new and not at all defective. He repaired a simple wiring issue and checked out our entire home for $350. The rep from John Moore was either completely incompetent or dishonest. I suspect the latter. I would never recommend John Moore to anyone. In fact, I encourage others to avoid the company.

JJ was very knowledgeable and friendly. He took the time to explain all of my options and answered any question with a smile. You didn't feel like you were being "sold" to. JJ is a major reason on why I chose to do business with John Moore.

After many weeks of trying to get my dryer fixed it was determined to be an electrical plug problem. John Moore Services came out within a few hours and fixed in right away. I am very pleased with the service, it was extraordinary to get such fine service so quickly. We will use them time and time again.

Employee they sent out was nice but they wanted $1500 for the same job (blowing out our French drains) that another company did for $250 6 months ago. No thanks.

I had explicitly requested the following services at the time of the appointment

1) Air conditioning equipment inspection

2) Investigation as to why the auxiliary heat mode was always operational when heating was turned on

The technician informed me that it is not possible to do (1) at this moment as a higher ambient temperature is required for the service. The appointment scheduling team should have been aware of this.

As regards (2), the problem is as yet undetermined.

Jaime Centeno came to our house to help solve a problem with our a/c unit. He stayed until he solved our problem, working with his boss and us. He solved the problem and we are so happy he did. Thank you Jaime for your patience and perseverance!!

Joseph did an excellent job as far as I know. He explained everything he did and answered all my questions. He was very personable

My technician William Brooks was very knowledgeable. Explained in detail the services needed and the best solution to fit my needs. I am very satisfied with John Moore in general and ecstatic about the customer service provided by William.

Very happy with our service! Went above and beyond what I had imagined! Thank you!

We called John Moore to take a look at our hot water heater! They sent John out within a couple of hours. Great service! Will definitely use them again!

The main surge protector was replaced. It was damaged from water running down the wall from pipe brake during the freeze . Leonard did an awesome job. It was a very pleasant experience.

Repaired A/C. Secondary condensate drain clogged and drain safety switch shut down unit as intended. A/C running now. Will clear primary drain layer. Leo was very professional and followed his corporate Covid protocols. Prompt and professional service